I am giving this store 5 stars for exceptional customer service. Theyve been very considerate and helpful. Especially Chad. Hes never been pushy and has went above and beyond in helping me in more ways than most. Definitely recommend this store to anyone dealing with Verizon.

Just left and had a wonderful experience with Nick. He is now known as the wizard. GREAT JOB!

Deven did a great job helping me set up my iPhone! He was very informative about the products and helped me make my decision between two phones I was trying to decide between. Overall very helpful and a great experience!

Great we got just what we wanted 🙂

Courteous and knowledgeable. I have patronized this location for many years and have always had a good experience!

She had knowledge and helped me tremendously with my questions.

Jake Colchin helped me get my new S21 ultra and he did an amazing job explaining the entire process. The phone works great and I will continue to go back to him in the future!

Cellular sales in Defiance has the worst customer service I have ever seen. Dont waste your time or efforts and more importantly dont waste your money on this company.

I went in for some Christmas shopping needs. They had social distancing all set up with options for service outside in tents as well. Everyone wore masks and used hand sanitizer. I felt comfortable and safe doing my shopping. Ryan was great and explained what options I had that fit my specific needs. It didnt take long at all and I was on my way. Plus my monthly bill went down due to some great deals.

Excellent customer service!! Chad went above, and beyond to help me make the switch from sprint over a year ago!! This is why I came back, Verizon has the best customer service, and Chad is a true example of this!A little over a week ago i added my fiancé to my account and gifted him the newer iPhone, Chad made the process enjoyable and easy, once again! Wonderful Product knowledge and super helpful with bill questions!

I went there with my dad and a gentleman named Nick helped us out. Very informative and patient with us (my dad sometimes has trouble hearing). It was nice not feeling like I was being overly pressured. I’ll definitely ask for Nick when it’s time for my daughter to get her phone.

Let me just say, Ryan Arps is the best.

We dealt with Ryan Arps at the Defiance Verizon store. Incredibly friendly and helped us with EVERYTHING we needed. I asked alot of questions & was more than happy to answer them all. When I go back there again....will try to deal with him again.

Levi was so helpful very nice young man.Levi helped me with setting up my phone and helping with my new I phone watch

I recently went in and got a phone for my dad. I scheduled an appointment with Ryan and I am thankful that I did. Ryan took the time to help me select a phone that my dad would love. He didnt try to push any products and listened to what I wanted in a phone for my dad. If you are or anyone you know are going to Verizon, ask for Ryan. I guarantee you wont be disappointed!

I cant say enough good things about Rachel. She is WONDERFUL!! I live out of town, but my elderly parents live in Defiance. I called the store to ask about getting my Dad a new cell phone. I was lucky enough to talk to Rachel. She assured me that she would take care of my Dad; make sure he had the phone I requested (just a phone, no bells and whistles) and would take the time to teach him how to set it up. She delivered on her promise and then some. She not only spent time with both of my parents, even offering to stay late until they could get there, but once there, she was so patient and kind. She showed Dad how to set up the phone, got him the best deal and even bought him a phone case since they didnt have any in the store! She is absolutely amazing. Its so nice to know that people are willing to go the extra mile and even better, to be kind doing it. Its so comforting to know my Dad is in good hands with Rachel and everyone at the Defiance Verizon store! Thank you all!

I dealt with Lucas. He was great! Very helpful and went over everything so it was easy to understand.

Well could say we have one guy that knows something and willing take moment and willing help you anyway he can plus understanding customer service is big thing any store. Brandon guy talk to. 100% happy and willing talk to him again with any issues or know about. Brandon keep up great job you do. Whoever hired you oh my hope they know what you all about. So kind so good what you do. So need help anything hook up with Brandon. If he not running store chair he should be. I done sales for years to customer service is the thing.

Nick needs to fix his attitude. He treated my grandmother and I very poorly. He did transfer my stuff from one phone to the other and did do his job, but that did not excuse his poor behavior. I asked him a question repeatedly and got ignored, he gave us dirty looks multiple times, and he was very sarcastic and just rude and criticized my situation. I came a couple days before and Taylor was very nice and even helped my Grandma find a new phone and watch. He is great, I recommend you ask for him. Nick needs to be talked to about how he treats customers, because he made my grandmother and me especially upset. Please don’t work in retail or customer service if you’re gonna treat customers like this.

So my experience at the Verizon store today was fantastic excellent. Was treat like king and queen. Brandon was just amazing and there is not enough stars he deserves 10 stars

Takes forever to pay a bill.And you have to bring your phone in.Here I come Spectrum.What happened to kiosk?

Chad is the only one I will talk to when I need a phone or an upgrade, he always understand my needs

Called ahead of time and talked to Ryan, he came in for me and set me up with a new motor phone, store was very clean and Ryan was very polite and helpful. I enjoyed my experience he helped get all my stuff transferred. Very happy and will come back in the future. Thank you

Had a great experience with Nick ~ very friendly and helpful ~ would definitely recommend

Wanted to get two upgrades, waited patiently for about 20 minutes for a rep to become available as they were very busy. Got skipped over twice for people that showed up after me. Didnt say a word to anyone and just left. Going to Wireless Zone in Bryan, OH instead.

Very friendly and professional staff.

Even though it didnt work out YET, it was good to work with Ryan, hes always good, and works hard to take care of his customer

We bought a phone from Jacob Bauman and he was amazing, He took his time and explained everything and followed up the next day

Ryan was absolutely wonderful! We originally came in only needing one phone, but walked out with two! He was very knowledgeable about everything from start to finish and made the transition to our new phone so much easier! I would recommend him to anyone!

I came to Verizon today wanting bigger screen. Brandon helped me with much more. From a lower payment, bigger screen and so much info. Brandon explained how operate this phone. Im very happy with the phone and service. Thanks Brandon 😊

Seriously, Mr Moore found the problem in phone that wouldnt let me answer my Google Pixel 2. Amazing customer service, this guy knows phones. If you cant get results with other reps, ask for Mr. Moore, he was our rep the third time, hes a charm.

Rachel was my rep and I was very pleased from start to finish with the thorough help I received in explain our process and upgrading our devices, as well as a surprise phone for our granddaughter.Brandon also came over to help and made me feel comfortable as well, explaining how a plan change would help us. I love how we were treated at this location!

Service is always fantastic at this Verizon store

Ryan Arps is absolutely amazing. My phone died on a Monday morning so I messaged him right away. It turned out it was how day off and he still came in to help me out. He worked with me to find the phone that was best for me. He made the process as painless as it could be for me, finding a way to still transfer my pictures, contacts, and apps. I cant recommend Ryan enough to everyone!

Ryan was very helpful when switching to a new phone. He also gave us great information on plenty of other things that we wouldn’t of known about if he didn’t help us! This job fits him well! I Recommend going there and suggesting Ryan for help!

Alex Prindle was a fantastic rep to work with!!! Great customer service and he took his time and listened 2 what we needed and questions we asked. Felt like a client and not a customer with a number!!!

Ryan saves the day again. Id recommend him to anyone needing anything. But you need to put some blinds on them windows for them people. that sun get intense when you try to look at things.

The guy that helped me just acted like he didnt want to sell me anything and acted like he didnt want to be there also..... I just dont know what to do. I was thinking about going back to Verizon but after today I just dont know. Does anyone know???? In some way I think myself they should give me a deal with What I want, what do you all think about that deal???? Someone let me know or call Verizon and tell them Leshia Watson has a deal that you should give her ,so she will come back with good words about verizon and come back to Verizon phone and service. Help me out people Thanks Leshia

If you’re looking to do any business with Verizon, I strongly suggest seeing Joey!! He has been so helpful and patient in the messy transfer from AT&T to Verizon in the last 2 days!! He stayed 2 hours passed close last night to make sure my husbands phone was running before we left and then after the mix up today, he didn’t give up until the problem was fixed! I appreciate his time and effort in getting us switched!! Thank you, Joey! We will definitely be dealing with you again in the future!!

Wasnt interested in helping me, just wanted me to get a new phone or get unlimited data. My phone isnt old at all, I really felt he wasnt at all wanting to help me solve my problem

It was fine, we just to check prices for a new phone.

Verry frandly.

Been a customer for years for all my business and family cellular needs. Jake Harris has always been my go to guy, he always finds the best plans and products for our many needs and doesn’t constantly try to over sell me like most cellular stores do. You can buy phones anywhere but having a rep with exceptional customer service qualities keeps me returning as a loyal customer.

I want to thank tessa so much for helping me set up my warranty phone, my anxiety of learning the new phone was greatly lessened after she reviewed the apps and help me move things from old phone to new phone. She explained things ,professional, great personality, and reassured me I could come back if any problems. Thanks again. I truly appreciate you and the service you provided. I would recommend you to others. Becky s.

Tessa did an outstanding job! Very professional and well mannered she did a great job and didn’t haggle like most sales reps do! Over all if I could give her a 10/10 I would but 5 stars it is!

Brittany was so helpful. Informative with no pressure. She really wanted to help me get the correct phone for my situation. Highly recommend.

I tried to have a Verizon Personal, to help me with disable Google Assistant. Did not get Google Assistant Disabled

Was very helpful and worked very well to solve my problem. Friendly and very courteous.

Kyle was very helpful addressing an issue I was having with my phone. I am hearing-impaired. Kyle was VERY PATIENT, VERY KIND.....AND SUPPORTIVE!I gotta say, Ive been to the Defiance Verizon Store on multiple occasions since 2010. Ive upgraded several times and purchased new items. Its ALWAYS impressive to watch and to listen (as best I can), and to be on the receiving end, as these gentlemen demonstrate and dispense their vast and tremendous knowledge and expertise related to these! Thank you Defiance Verizon. Ill be seeing you in the near future.

Brandon did an awesome job. He took the time, even extra time, to help me save everything on my old phone that I thought was gone forever. He made everything very easy to understand and broke down everything explain my upgrade.

It was good thanks

Was quite pleased with the prompt response from the staffbshortly upon arrival during what appeared to be a rather busy environment at peak time. The sales associate displayed a high level of patience and exhibited a thorough understanding of the steps required to fulfill the transaction. Thank you!

Cam was very helpful took the time to answer any and all questions we had. Hes very funny and most of all he saved a voicemail and pictures that I really wanted. Great Job would recommend him to everyon.

Mike did a great job getting us our brand new phones with the best deals! Hes very outgoing and ready to help out! Even searched the back for a clear case for us!

Brandon and Ryan A. were then absolute best. I quit coming to this store when it was corporate and they both just earned my business back!

They were really nice here and I was impressed by the customer service. The sales lady Marissa and her friend, I did not catch her name Im sorry! But the blonde lady, she went out of her way to go and get me a tablet that was out of stock in that store, Ive literally never had anyone do that for me at a store before.

Was good they were able to help me with my phone

Get some people who are smart. They are not ever gonna get our business ever again. New phone sucks, guy never gave me the choice to look at other phones. He brought out two phones and told me those were my choices. I hate this phone. My other phone less than yr old and it froze. I want it back. This one is gonna be put up against the wall. Very upset.

It was an awesome visit...

Sell, sell ,sell... personable enough but no help with fixing the fact my phones ability to emit sound through the JBL attachment or the headphone port. No help at all just $46.00, then $206.00, and then $$117.00. The speakers still do not work. The manager who just flew in from Milwaukee is probably berating the guy who was trying to sell me a new phone because I did not buy. Bad experience; I hope yours is better.

Great new look to the store they did a great job with the remodel. Employees are on it and willing to help in anyway. I will definitely be back.

We had a great experience. Ryan and Angie are awesome people to work with. They both listen and hear what you are saying to them and do all they can to help you.

I just want to say how awesome this store in Defiance is. Ryan Arps was soon helpful. He went out of his way to help me ,got my iPhone paid off and got me into a phone Ive been looking at for a while now. The LG V40 THIN QAmazing phone!Ryan you are awesome at your jobNot to mention you look like Zach Galifianakis ....whom I think is handsome and hilarious. Just like you .Thank you so much for helping this old lady have a great day, a new phone new tablet and $350 in credits. Your amazing Ryan Arps

The worker assigned to us was extremely kind and patient. He answered all of our questions and let us know of all of our options for phones and data plans, and wouldnt let us leave unsatisfied or with unanswered questions. We also learned what a sun shower was, which was pretty neat.

Stopped in a few weeks ago to simply pick up a sim card for a newly purchased pre-owned iPhone. Ive had prepaid for well over a decade now and wouldnt have it any other way due to my past experiences with several carriers. The sim card was a ridiculous $20 and they tried to talk me into going contract and financing the newest iPhone. I understand its part of their job to do so but I really had no interest in it. The staff was very friendly however. As for the sim card you can order it through Walmarts app for around $10 or on eBay for around $3-$4 if you arent in a time crunch.

I have been to a few different Verizon but this one in particular has an extremely friendly knowledgeable staff. I went in to have my daughters phone looked at and I left probably the most satisfied as Ive ever left out of a Verizon before. They got my daughters phone fixed at no cost to me and I also was looking to upgrade away from an iPhone and they put me in a Google pixel. Which I love by the way. And also it was right before Christmas and they found me a whole bunch of really cool deals on some other products and I ended up walking away with $350 worth of stuff for about a hundred bucks. They took lots of time and walked me through every product and everybody was very knowledgeable and they were all eager to help me and each other

Brandon did a great job helping me out. Ive had a really bad week and was very upset because of the accident I had with my phone. He helped me save alot money and helped me feel better about the whole situation. Great work

Quick and friendly. No wait anymore and very helpful. Love having water there as well

The staff here is very helpful and go out of their way to take care of you.. I went in because I was having problems with my phone that was only 5 months old. They ordered me a new one and had it sent to my house and told me what I needed to do when I got it. My also suggested a cordless charging port which we purchased.I will recommend them to my friends.

Very helpful employees

I felt with Clark and he was wonderful!

Came in with an issue and left happy. Only 20 min and used to be couple hours. Much appreciated

The new staff is very helpful and will be back for sure. Love the seats and having more people to help out.

Ryan Arps was my representative this evening on the purchase of my daughters new phone. Like always Ryan was very courteous and understanding of our phone needs.

Brandon was so good with my new phone. He was so Patience with me. I love verizon

The new staff is outstanding. Joey Woerner was very friendly and professional!!! I cant remember the last time I was this happy with a Verizon dealer customer service representative. He set me up with exactly what I wanted!!!

Quick ans easy. Fixed my issue. Will be back in 3 months or so for a new phone

Had issues and got taken care of very efficiently. Love having water here as well.

This Verizon was nice and clean. The employees were friendly and relatively informed on the products. There was several times I knew significantly more on specific products after 20 minutes of research. I believe it is unreasonable to expect the salesmen and saleswoman to know about every product Verizon sells. Good experience but just a warning there was long waits but that didnt bother me too much because thats what happens in stores when you arent the only customer. Just make sure you set some time aside when going.

Make sure to ask for Joey took care of my wife and myself very quickly and professionally very knowledgeable salesperson without being pushy definitely recommended.

Came in to change my plan on our phones and Layne was on it and no issues! Everytime I come into the store they help me and fix whatever my issue is! Been Verizon customer for 16 years and its not going to stop now! Thanks Layne!

Great service and very friendly staff. I really like this store.

Great and friendly service. Love the new staff and no wait anymore

Rachel was very patient and fought through a lot of problems and kept her cool to get me straightened out. Very happy customer!! Will only see her going forward!

Would not return product during the holidays. Bought product on December 24th, 2019 and would not let me return on the 26th. Employees incompetent on return policy.

Worst service I have ever dealt with. Just coming in to get a bill printed and we had to wait forever. Not only did we just ask these slow Morons to just help us real quick, they went and helped someone who came in after us. Will never come here again or recommend it to anyone!! Maybe should think about hiring people who have knowledge about what they are doing.

Was lied to in store and ended up paying off the wrong phone (which was more expensive) and called and said they can’t do nothing for me and making me pay for what I was told the free phone.

Great and friendly service. Will be back in the future. Much appreciated

Great and friendly service. Much appreciated. Will be back

Awesome service....a bunch of very friendly guys. Definitely would recommend to anyone needing a phone

Josh was very knowledgeable and patient. He provided excellent service. This store exceeded our expectation.

Receive very good understanding and full help. As being 82+ it is easy to become confused.Thank you kayle..

I went in the store and got a new phone from Chad and the experience was fantastic! If anyone needs service make sure to ask for him!

Mr Brandon Schneider was the associate today for total service change for my son and i..Service was expedited professionally respectfully and knowledgeably by Brandon! A+++++ experience!!!!Many koodos and looking forward to our new Verizon experience after changing from Sprint.

These Guys are awesome ! Saved us a lot of $$ and they know what they are doing ! Brandon was our Rep. Explained everything to us very well !

I went to other little Verizon places and they couldnt help me. I went to Verizon Wireless and they did exactly what I wanted. I give this store 5 stars b/c they get the job done!

I usually have very helpful, respectful associates at the Defiance Verizon but today it was Thanh. He totally disregarded & disrespected me and acted like he was doing me a favor just waiting on me. He was rude & demeaning treating me as if I was ignorant. As a small business owner, if one of my staff treated a customer that way, they would have been fired immediately. Dont go into customer service if you dont want to SERVE customers. You should be ashamed Thanh & I feel bad for all the other customers that have to deal with you!

This is a company owned Verizon store which has its benefits over going with a store that offers Verizon and other competitors products at the same location.It has a great location and access to the store and the staff overall is very nice.It just seems that every time I have been to this Verizon store in the past and most recently I have always somehow have had to deal with excessively arrogant, miss quoting specifications, and somewhat of a rude sales representative. I am not the only one that feels this way too.I come here to receive services only a company owned Verizon store can offer and it is the nearest one to me at this time. Otherwise I spend additional time and money to go out of my way to take care of my cellular wants and needs to avoid rude sales representatives.

No wait and got help with my problem. Like the new look as well. Ill be back for sure knowing I wont be waiting 2 hours.

Brandon helped out with all the confusion I had and had a great time working with him. Great help from him.