I brought my vehicle in for an oil change and tire rotation. My wheel lock nut key is kept in my passenger seat storage. The workers were unable to open it as the fabric pull tab was stuck down inside the storage compartment. I was also unable to open it. They did the oil change just fine. My husband just got it open in 2 minutes by releasing it from underneath the seat. LPK workers were either to lazy to mess with it or not smart enough. Either way I wont be a return customer.

I was there almost every day for a week to get our van fixed. After almost $800 in and the problem still not fixed, we decided to go elsewhere for a second opinion. Turns out this place had not only broken a clip on a solenoid pack to the transmission while replacing the pans, they had gotten trans fluid in the solenoid connectors and also didnt seal the trans pans well enough after replacing both because it is now leaking again. We had a quick learn done which was needed but also didnt fix the limp mode issue. They also forgot to put back the coolant reservoir tank after a repair and let me drive the 30 minutes home without it. They remedied that by giving me a free detail and having a tech bring it out that night. I appreciate that but I didnt feel comfortable taking my vehicle back there, especially after they told me it would then be another $1500 to hopefully fix the problem. If it wasnt for another dealership recommended to us, we would still be jumping through hoops with this place.

Great place to buy a car! The team is professional and fast. We are happy with our new truck.

My vechice was fixed right.Im very pleased with the Staffs knowledge & friendly attitude. Made me feel as a valuable customer. 😇

One of the BEST vehicle buying experiences we’ve had! The entire team we dealt with were top notch, professional, accommodating and very friendly. And at the end of the day, I feel like we got a very good price on a great quality vehicle. Salesman Aaron was especially very personable and helpful. We highly recommend this dealership to anyone! Thank you LPK!

Really liked the easy demeanor of the employees. Everyone was very nice and very helpful. Our salesman Aaron went totally out of his way for us...literally! He even drove an hour and a half ( one way ) to bring the paperwork to us to sign! He also searched online to help us find an extra part for our new Jeep. The manager Tom is also very personal, and threw in a tonneau cover he had on hand -free !! The price here was a great deal ! Especially given the fact that new/newer trucks are hard to find with the current chip shortage- not to mention that the prices of trucks have skyrocketed !!We are 100% happy with LPK , and WILL be back if were looking for another vehicle!

My experience at LPK was second to none! I couldnt recommend them more for your next vehicle purchase! A special thanks to Justin who went out of his way to make sure I felt like his number one priority. 5 star service all the way!

Knew what car we wanted prior to our arrival. Took care of most of the details over the phone prior to our arrival with their staff. Our salesman had the Jeep ready for us on our arrival! The Jeep was everything they said it would be. Closing was streamline, quick and easy. Would definitely buy here again.

Jacob, Tom and Angela were kind, helpful, and professional. The entire transaction was painless and I really appreciated their fair prices on a quality vehicle. My only complaint is that I wished they had told me before the purchase that the vehicle does not come with an owners manual (yes, I know Im old fashioned). Furthermore, the car was delivered to me with a quarter tank of gas. Probably minor points in the grand scheme of things but when you invest a significant amount of your money in a vehicle, you expect the dealership to handle the little things as well as the big things correctly. And I thought not providing the customer with a full tank of gas was a bit amateurish. But overall, pleasant buying experience and I would purchase from them agin.

Aaron C. went above and beyond helping me purchase the vehicle I wanted. Would 100% recommend buying a car from him!

Thomas was super helpful in giving me details about the car on the phone and made the process of buying a car super smooth. Angela made the paperwork process easy and kept me informed on the details of everything. I would definitely buy another car from this dealership. I appreciate all the hard work they did for me!

Justin and Aaron were both great! They were able to get me into a new Grand Cherokee at a price I was comfortable with!

Everyone was great and did everything they could to get me what I wanted. Nothing better than when the sales people actually listen to what you want instead of what they want to sale.

Jake was easy to work with! Communicated with us easily as we came from out of state for this purchase. All the staff were gracious and helpful.

We needed a new vehicle unexpectedly and left with one the same day! Jacob listened to what I told him we needed, showed me a couple of vehicles, and I chose one. Could not be any easier than that!The financing was worked on right away and finalized quickly.

Aaron was very helpful. I needed to buy a new (to me) vehicle. I needed 1 that would suit 2 children. Aaron helped us find and purchase the perfect vehicle. Highly recommend.

The service center team was great! They listened to my concerns about fixing my window that had stopped working and quickly checked it, ordered the part needed and by the next day it was fixed. I am happy with the service they provided. Thank you LPK Service Team!!!!!!

Today was my first visit here since under the new ownership and I was kind of hesitant, but my check engine light was on and I called. I was offered to bring the Jeep in this afternoon after work and they would check it out. It was darn near closing time and they offered to stay over to replace the sensor that was malfunctioning if I’d like. I was hesitant due to not wanting the tech to be forced to stay over, but they were certain they would be more than happy to do this. It was done within the hour and I was on my way. Now that’s excellent customer service!!

Everyone and I mean Everyone was super friendly and helpful. Very pleased with the whole buying process. Thank you again Aaron C.

Got me in right away. Took care of the issue and got me out in a timely manner. Polite and understanding.

Jacob and Justin were great. Wonderful customer service. I HIGHLY recommend buying from them.

Great individuals that are easy to work with when searching for a car! Highly recommend!

Awesome place to work with. Service top notch .wonderful team.

I went in and the Trade-In process was absolutely flawless. They got me into the car that I wanted which was a 2018 Jeep Grand Cherokee Limited and I absolutely cannot complain! Thank You LPK!

Do not recommend by any means. Bought an F-150 with 86,000 miles on it from them. Had it FIVE days and the motor blew. Didnt even go through one tank of gas. When we first spoke to them, they said they would repair it or break the contract. After numerous attempts on our end we didnt hear from them for a WEEK after that. Then they told us they would only give us $3,000 towards a new crate motor ( minimum $10,000 to fix). Also, when telling us about the $3,000, the man on the phone pointed out he didnt have to give us anything towards fixing it at all. I understand things like this happen sometimes, but the fact they wouldnt fix it fully and had to remind us they didnt have to fix it, infuriates me. Will NEVER give them business or recommend them again!

Everyone was very professional and courteous. Service was done in a timely manner.

Very helpful answered all my questions. ask for Justin!

Tried to work a deal was not difficult sent them a Bill of Sale and just asked them to match it. But made it very difficult. I work in the same business and would not employ the sales person the the manager terrible.

Last time I took my jeep in I had asked repeatedly to have an alignment and tire rotation done. They even told me how they had a new machine where they just drive it in and it does it.. But NEVER did either! This time I go back because my jeep is making loud thumps while driving. I was told it was because I needed all new tires. Had they been rotated like I asked I wouldnt have believed this. I get my jeep back yesterday and its making the same noise! $800 later. I definitely feel like Im being taken advantage of! I will never go back. I used to only take my jeep here but the last 2 times, I guess since the new building. Its been horrible!

The experience with this dealership was very upfront and forward with me through the whole process, walking me through every thing from beginning to end. Thank you Justin, Tom, Jacob and Angela

Originally bought my used Buick from the Derrow group. Called them up recently to have some warranty work completed and was introduced to Andy and the service team. They could not have taken better care of me! Had to take the ol girl in a few times for completely unrelated issues and they worked me right in and fixed her up everytime. I live an hour and fifteen minutes away and their commitment to great service and customer satisfaction will take me back!!

Was able to get my car in for an oil change on the same day i called! They were very kind and respectful. While i was waiting for my car to get serviced i noticed how well they communicated with other customers coming in. Impressive! Thanks!

My experience with Jeep Dealership Defiance is absolutely amazing the people was very friendly and I’m so glad and happy to be doing business with them Justin and Lindsey and Angela were very helpful it will be coming back to them with everything and with all my services....

Excellent customer service. Great people to work with.

All of the staff was very pleasant and helpful. Great price on my new ride, and gave me too dollar on my trade. Had been valued much lower at other dealers. An all around great experience.

Great experience. Vehicle was as described, sales staff was courteous and experienced. Car was ready for my inspection when I arrived. Finance manager was awesome! This is one of the quickest car purchases I have ever had. Definitely will be my first stop when I am ready to buy again.

Great place! Had my 2018 Trailhawk detailed and it looks and feels like brand new.

Great service. Friendly staff and did a good job at service desk.

I take my hat of to this dealership. The guys there are very upfront and will do whatever is needed to help you get back onto the road. I will always take my vehicles there because this is a dealership I can trust.

Got my recall done I was in and out in less than an hour . I had no wait when I showed up. Very friendly customer service. So far no issues after the work was done

The ordering and replacement of my rear passenger taillight was gone in a very timely fashion.

I showed up at this facility because my van was not working correctly. I had no heat in my windshield wipers would not stop going. I had three children with me and it was after the biggest snowstorm that we have had this winter. They squeezed me in and ran to Toledo to get the part they needed for my van. Exceptional service and very kind. I appreciate the work that was done greatly!

Had a good service experience today! The service personnel are very friendly. They explained a few options for me to think about. Great job Chris Clark

Good experience, very polite staff.worked with me on a cracked windshield, to get it fixed closer to home, by taking money off my purchase. Finance department was also very friendly amd helpful. Overall an actual good car buying experience.

I am very pleased with the work and care taken of my vehicle. Being professional is a lost quality and it was great to feel that today from start to finish.

Took forever to get an oil change when ot was supposed to be 30 minutes it took over an 1hr. Super high dollar.

Derrow service was wonderful! They were all very friendly and helpful. I was in such a bind and they helped me out! I would recommend them to anyone!

Roughly nine months ago I was shopping the Indianapolis market for a 2014-2017, low miles, V6-equipped, 4WD, Toyota Tacoma with Access Cab and clean history.Examples I found in the Greater Metro Indy area were high miles, or too-HIGH-priced, and/or had dings on their CarFax reports and/or indications of poor maintenance.I expanded my online search radius to 250 miles. In that search I found a hit that appeared to be a perfect match at Derrow Chrysler Dodge Jeep RAM. I took a chance and did the 157-mile drive to discover a genuinely friendly, no-pressure, no-hype, no-games, small-town dealership that defied all the negative stereotypical dealership experiences Id had in lots of personal and business dealership purchases over 30-plus years.The extremely clean and nearly flawless 2017 Tacoma SR5, V6, 4WD, Access Cab I went there to see had only 9,965 miles, a spotless CarFax report, and was priced $2000 to $4000 less than comparable examples Id found around Indianapolis.I waited approximately 30 minutes to meet with Randy Bray, the sales rep Id spoken with by phone, while he wrapped up a transaction with another customer. He frequently came out to check on me, though. His co-workers, too, frequently checked on me. I dont mind a long wait with that kind of caring attention.Ive never purchased a new or used vehicle without traditional haggling. When I made an offer on the Tacoma, I was politely advised that Derrows inventory is aggressively priced for no-haggle sales. Because of the extensive shopping and comparisons Id done, I knew this was true, at least with this Tacoma.The next test was to see if there would be any of the numbers games commonly played by dealers with line items on purchase and finance agreements (extended warranties, dealer-installed extras, excessive doc fees, hidden fees, or other typical dealership BS).I was pleasantly surprised that there was nothing of the sort. There was a little polite effort made to sell me an extended warranty; but after two polite statements that I didnt want an extended warranty, it was dropped.In a couple months Ill have had the Tacoma for a year. Ive already added 13,000 miles to the odometer and have been very pleased with the truck and the experience with Derrow, their sales rep, Randy Bray, and the other Derrow team members with whom I interacted.Well definitely check in with Derrow CDJR when were shopping our next vehicle for personal or business needs.

I went to Derrow Chrysler Dodge to buy my mas jeep N thats all I needed to do. I said WOW that was easy. N now they take care of everything I want Done .

Great service friendly people will return in the future.

We found a used VW Passat on Carfax. Car was spotlessly clean, great price, great service. And quick and easy paperwork because we paid cash. Very happy with the service and a great value on a first car for my daughter 😀

Parts department stayed late, so I could get my part. Great customer service!

Thier hospitality, professionalism an honesty is unmatched we highly referred friends and family but as for me and my husband if its not Derrow wont go. Absolutely top notch!

Excellent customer service, both in sales department and service department. Lindsey and Angela are very kind and super easy to work with!

Quick and friendly service at our first oil change, and similar experience when we bought the vehicle. I typically consider dealerships stealerships, but have not felt that way about Derrow at all. Highly satisfied.

Service was great and fast, got my vehicle back within 24 hours and everything works

Everyone here is very nice, polite, and accommodating. They listen to what you have to say and go above and beyond to make sure to get the best deal!!! Thank you for everything!

Great place got me approved for this gorgeous Durango. Her name is Django

Sorry , i didnt realize I rated 3 stars by mistake ..

Just purchased my Jeep Compos and was pleased with the Derrow services .I received. They were efficient and very helpful in making my trade in and the transition was fast. Would recommend them to anyone looking for a vehicle.

Quick and accurate service. Ben and Health were professional and great to work with.

Took my son to buy his first car. Very friendly and helpful. Highly recommend

This dealership would not accept my financing I brought with me from PNC. This dealership provides financing through PNC and on PNCs website it says this type of franchise dealership accepts the financing I brought with me. The way the dealership financing department spoke to me, I would never trust them with my personal information. If youre reading this, find somewhere else to buy your vehicle.

Great staff! Felt really welcomed. Would recommend to friends and family

Lindsey Ramirez was fabulous! Walked me through the entire experience using “virtual” means during this COVID time. Even helped me find someone 2 get my RAM pickup delivered over a thousand miles away.

Purchased our Ram even though we were from a different state; I was amazed at how Courtney Sherrow was able to quickly process our paperwork and transferred Title work between the different DMVs involved. Excellent customer service! Love my Mom Truck!!!

Thanks Feels like they treat you like V.I.P It feels good to get treated that way!! Thanks again!

I called on a car and was not told about a LARGE dent down the side. The salesperson knew it was a 3 hour drive and said nothing. Then proceeded to tell me all prices are as is even though there was no body damage mentioned nor pictured. I would not have even considered buying or coming to look at a car with damage on it let alone pay over 10k. Carfax is your friend on this place!

Outstanding sales staff .worked hard to get me exactly what I wsnted.

We were shopping for a very specific car. We prefer to shop online and try to negotiate our trade in and purchase prior to traveling to dealership. Not many were willing to work with us, except Lindsey and Jake with Derrow! They made the whole process very easy. They maintained excellent communication with me via phone, text, and email. We pretty much had the whole thing finished before we left our home. We traveled 8 hours each way from Tennessee to purchase our vehicle from Derrow and we are happy we did! We got what we wanted and they were a pleasure to work with! They had the car ready for us and we just had to take a test drive and sign! They were friendly and professional. Even checked on us the next day to make sure we made it safely back home and were enjoying our new car! Highly recommend!

Great place highly recommend.

From the very beginning when we found this truck Lindsay was very helpful. From her she sent us to Mike the salesman. Everyone was very helpful in answering any questions and nobody was ever pushy on making a decision. We live almost 3 hours from the dealership, had financing before we made the drive, we test drive the truck finished some final paperwork and we were back home before my kids got off the bus. Great people who are willing to help make an easy transaction. Great job guys thank you!

I was told by some of my friends that this dealership helps people I was there for 2 hours and was told they can’t help I have Purchased many cars at this Location before I was told by my sales person that they Do amazing things for people I guess not for me

Lindsey and everyone else there was so quick and made it the easiest vehicle weve ever bought we will definitely be coming back when we buy again!

Lot of help and knowledge

Very friendly staff and very professional. And just all around great atmosphere

My experience with Derrow Chrysler Dodge was a great experience. My Vehicle was fixed. The customer service was great.

Nice and quick oil change

Everyone we came in contact with was very helpful and very friendly. The place was very busy but everyone made sure all of our questions or concerns were taken care of. Ric was great to work with and the owner came by several times to check on us as well. No one was pushy and everyone was very genuine. Would recommend Derrow to anyone looking for a vehicle!

We drove an hour away to visit the showroom and to look at the Gladiator. I was also interested in one of the minivans that they had on sale. Ric Barajas helped us. We were very appreciative of him allowing my partner and I to sit in the Jeep Gladiator that they had out front. We know nothing about Jeep other than they are manufactured in Toledo and many people in this area has one and they are fun and great for off-roading. Unfortunately, we dont have any friends that has a Jeep that could provide us the experience of owning one, advice, or even letting us know what options we may have! We knew nothing about the Gladiator before arriving to the showroom and Ric was able to spout off 20 different options in under 30 seconds. I asked if my partner and I could sit in the red gladiator out front and he said sure and he let us know it was the $58,000 one! $10k more than I had expected, but after my partner and I sat in it, she absolutely fell in love. She wanted to buy the Jeep that moment!!! I told her Honey, we have to Buy SMART and know what it is before we buy. Hell, Ric was nice enough to let us know to go down the street to test drive one. The Red Gladiator might just be the one we want and Ric was able to inspire us to find someone that knows about Jeeps. Thank you, Ric. We are actively looking for a Red Gladiator with navigation and hopefully we will get to drive one soon. I guess with all the excitement of the Gladiator, we forgot to check on the used minivans they had.

Friendly and what a deal!

I purchased a vehicle from Derrow in Ohio driving from Michigan. Mike and Tito were great in getting me in the vehicle and getting the most for my trade in. Upon driving the vehicle home, we had an issue with a recall and Tito was extremely helpful and getting the issue dealt with for me through another dealership closer to home. Mike was great and straight forward in his help in getting me set up in my new vehicle. I also got a flat sometime between getting the vehicle and and on my way home and they were helpful in covering part of the cost of the repair tire. I appreciate their straight forwardness and honesty while working through some issues off the bat. Thank you, Mike and Tito at Derrow Jeep!

Showed up with a busted RV I recently purchased and was stranded. They took the time to verify if they could possibly repair it and did so. We dropped it off around 6pm and texted me at 9am to say it was ready!!! These guys are the real MVP!!!

The new dealership was so much nicer than the old dealership. Charlene explained everything throughout the whole process of having my truck repaired. She was an angel! The mechanic went above and beyond when working on my truck and fixed it right the first time. All the employees I encountered seemed happy and enjoyed their job. It was a great experience.

Awesome experience! Jim helped us out with the vehicle and was great to work with. I gave them a number that I wanted to stay around for monthly payments and Tito worked his magic and made it happen. Angela was able to explain everything regarding the finances and was super friendly. Jim even drove 45 min the next day to deliver something to me that was forgotten at the dealership. Will definitely look to buy my next vehicle from them!

Always Great Service.A+++

Super low prices. Friendly people. Cars were good as well. Service was good when I got there. Will keep them in mind with every purchase since prices are best around! Fast service to get me in the door. Only complaint was if I emailed them with a follow up question would never answer the emails. Since their prices are so low do not give that good of trade in prices.

Got a great deal on a 2018 Jeep Summit - the ease of the decision making & purchase process was remarkably smooth -- thanks to the exceptional service from Jim Diehl.Angela was extremely helpful with the finance and paperwork process. Everything was accurate and completed quickly! Man can that girl can save you some money, we got a great deal and a perfect vehicle!I highly recommend Jim & Angela at Derrow Chrysler/Dodge/Jeep/Ram! Congrats on the Grand Opening - what a great facility!

I called at noon to inquire about a vehicle that I saw online. I live 2 hours away and did not want to drive a total of 4 hours for no reason. The salesman stated that he would inspect the vehicle to make sure it was in pristine condition. I called again when I got off of work to ensure it was worth the drive. He stated to me that the he would recommend the vehicle for a family member and that it would be exactly what you would expect from a Cadillac with less than 60k miles so I decided to make the drive When I arrived and started the vehicle I noticed a ticking from the motor right away. I decided to take it for a test drive and almost immediately I could feel a vibration in the steering wheel and when I pressed the brakes. This is not what I would expect from a Cadillac with less than 60k miles. I immediately took it back and drove 2 hours home. I am very disappointed! I wasted over 4 hours of my day and a tank of gas. I would never deal with this company in the future. Thanks for wasting my day and my gas!

Clean, friendly,I was treated with respect and taken care of in a timely manner

I purchased a 2017 RAM 1500 and the truck was everything I wanted. They met all of my demands for the vehicle before I left and settled on a reasonable price. I would shop here again for a future vehicle. They worked with my preapproved creditor and paper work was very easy to complete compared to some Ive had to fill out. I have had the truck for a week now and it doing very well for me. Be careful when test driving down the interstate it is patrolled regularly. Thanks again Darrow.

Great people to do business with! Honest and Friendly....... Yes REALLY

Had the oil changed in both our vehicles today. The service team was friendly, professional and their work was done in timely fashion. Definitely will continue to use this service dept. for all our vehicle needs.

My Wife and I drove 2.5 hours to look at a pre owned Chevy 1500 High Country. They were very busy when we got there but still had the truck out, plates in it, and warmed up for our test drive. Once we started working towards a deal the process was straight forward, honest, and efficient. Our sales Guy, Jim Diehl, had other customers there at the same time but wasnt overwhelmed, and most importantly, was on top of all the details. Tito did great getting me a better rate than I had been quoted at my local bank, and in the dreaded final paper signing stage Angela was quick and friendly. If youre looking for a honest, quick, efficient, and friendly experience look no further than my new friends, Jim, Tito, and Angela at Derrow Chrysler.

Three salesmen including an owner were very rude to my daughters and I. They didnt have time & seemed apparent it was because we were women by the way they talked down to us. We were even stupid enough to go back to give them a second chance because my daughter liked the car, but was even worse the second time. Would not recommend! Go to another dealership, we did and had a wonderful experience with a much better deal. This place is terrible!

Last July I purchased a used 2018 RAM from Derrow. I bought it with the front sensor not working and bumper needed some work done. We agreed they would fix both. First attempt did not go so well. Sensor didn’t work nor was number fixed. I left a review and the owner Kable contacted me. Since then he has been in contact with me and getting everything fixed. Sensor has been replaced and working. New bumper was also put on. Few months later clear coat started to peel. I got ahold of Kable and again he has been extremely helpful with making it right. I can not complain about the service I have received from him. He stuck to his word and is making it right and doing what is most convenient for me so I do not have to travel back and forth as I live over an hour away. Salesman were also good at the time of purchase. Was not pushy at all. I love my truck and hope to have it for a very long time.

Nice ppl

The staff at Derrow Chrysler Dodge were very professional and courteous. I am very happy with the 2015 Ram 3500 purchase!Ric did a great job working through the sale!

The service advisor, Charlene, is by far & beyond one of the best persons that I have ever met. She is always friendly, greets you by name, very knowledgeable about the work being done, gives very accurate estimates & keeps you informed of the progress of the work on your car. When theres additional work she explains what it is, has a cost & time estimate ready when she talks to you, whether you will need a loaner car or if its driveable & never pressures you to get the work done immediately. Chrysler needs more people like Charlene working for them.

Great customer service all around. Ric did an awesome job for me. Would definitely recommend Derrows. My only regret is not visiting them sooner.