I drive past another Massage Envy to come here. Brian is the absolute best!! He listens genuinely, and I feel like a million bucks when I leave! The team is great. Love the reminder texts, and the “hey, your therapists has an opening today” that helps me take full advantage…… Thank you!

This is the most amazing place. So clean. So professional. And Shannon and Channel were simply perfect greeting me and making me feel welcomed. Highly recommend.

I came here for a skin treatment. The front desk staff was very nice and welcoming. My esthetician Sharon was very friendly and professional. Will come again!

Massage Envy is the best !The staff is friendly and professional.The facility is clean and the environment is very peaceful.Robert consistently gives the best massage Ive ever had and I leave feeling relaxed and refreshed.I highly recommend Massage Envy!

Nikita is one of the best deep tissue massages I’ve ever had. Great at her job

Had a fabulous massage by Jacquel. Communication to my specific needs and preferences surpassed my expectations.

Rob was amazing! Very professional and caring..i highly recommend him!!.

I had another awesome 90-minute massage- this time with Jennifer. She was very professional and her technique made me want to return for more. The location is very convenient for me and I always feel comfortable and welcome there - even during COVID.

Lyron is extraordinary, healing hands. Clean place and compassionate people. The new manager is friendly and helpful!

I was hesitant to go b/c the reviews before werent great. However, my massage therapist Rashan was great, to the point that I scheduled a second massage for the following day with him. He worked on my back and shoulders, he knew exactly the amount of pressure to use and read my cues on how to adjust. Heather at the front desk, was also helpful, knowledgeable, and friendly. I highly recommend this location

I recently purchased a 12 month massage package from the Deerfield location. From the time I walked in Until the time that I loved the service and customer service and professionalism was outstanding. The massage was one of the best deep tissue massages I ever received. Make sure you specify what type of massage you want in the beginning so they can match you up with the appropriate masseuse. I’m probably going to be a customer for life!

I always enjoy my sessions with Brian, he’s really knowledgeable on techniques when I’m having a problem area, and he’s always very professional. He’s also a great listener and I enjoy our conversations. 10/10 would recommend to anyone looking for a relaxation session with some guaranteed pain relief.

I definitely recommend massage envy 100 💯 percent great service

Robert is the absolute best. The facility is clean and well-run.

I have not been pleased with the service of the management since the store was bought by another owner. The massage therapists that I use are wonderful.

This was a wonderful experience! I enjoyed my facial very much. Sandy was nurturing, professional and kind. She did a great job and I felt rejuvenated when I left. I would definitely recommend her!!

I had the pleasure of receiving a massage from Brian for the first time. I explained my specific problems and he took care of them in a very knowledgeable way. A respectful masseur who got the job done for I felt much better afterwards.

Clean location and excellent customer service! I went in for a facial & Taylor was fenomenal✨Very gentle on my skin and relaxing! I was in ZEN mode. Also she recommended products to add to my skin care routine and I am very pleased with her service! Definitely will come back and book a appointment with her!

Sharon is amazing! She is so welcoming and comforting. She has the perfect balance of pressure while also responding to your body’s energy. Both myHusband and I have gone to Sharon and have had absolutely incredible experiences.

Customer is Regina Welte DiPietroProfessional environment. I would love to see a change in music many massage places have choices of relaxing sounds soft music 🎶 or piano etc. the music makes me nervous and don’t care for it. I spoke to other people who don’t like it as well. I also would like to see some aroma therapy in the air with those infusion plug ins so the room smells nicer. Otherwise customer service excellent employees are so so nice. Brian is very skilled and has energy for the whole 90 minutes. I’m going there for 4 years.

Amazing massage! Cecilia was so great and I am booked for the next one already.

Great massage from Karen, and George was there to help me sign up and figure things out with membership and benefits. Very helpful there at the Massage Envy at DFB! Thank you!

The owner, George Ramos made the check in process extremely uncomfortable and rushed because they were running behind. I arrived 25 minutes before my scheduled time and could not fill out the paper work due to needing to start my appointment on time. I was asked out loud In the lobby if I was pregnant in front of others.**EDIT**Please note that there is nothing stated in my review about my massage. It was all in response to my check in process with George. I’m not sure why you would send a review to all clients asking about this if you are not wanting feedback. If this is how you choose to speak to your customers than that says a lot about your establishment. Also for the record I have been to multiple massage envy’s the past 15 years and I have NEVER been publicly asked if I was pregnant. Most recently back in January. So while you are stating it is protocol, perhaps you could be a little more sensitive about the situation.

Did a 60 minute last minute walk in with Olga and it was perfect. I definitely asked for more pressure than i was prepared to handle but shes great! Also, Paulesha was so friendly and definitely made me feel welcomed when i came in.

I booked a 60-minute facial. I arrived ahead of my scheduled time and checked in electronically as required by this location. I waited for a text telling me that they were ready for me, which was 2 minutes before my appointment. So far so good.Got my facial and went out to the front desk to check out only to realize that my facial lasted 40 minutes instead of 60. I tried to get an explanation from the front desk staff and they were tongue tied. Finally, after my repeated question they asked me if I wanted an enhancement. Seriously? They they did not offer an apology or anything, try to make it right, nothing. An enhancement. I declined because there will not be a next time.

Robert M. Is the best masseuse!!! Have been going to him for about 2 years now, never switching to anyone else. Highly recommend.

Massage Envy at Hillsboro Blvd in Deerfield Beach are so easy going, they are very accommodating even as a last minute call. I took my Mom for a massage for her back pain yesterday, and today she is feeling so much better. Thank you for your carrying services. I definitely will continue to recommend you.

I didn’t enjoy it. I actually ended my membership after this visit. It just seemed off and when the manager asked me about my experience he could tell I didn’t have a good one but didn’t try to smooth it over. I had been a client for years! Not of that one but of many different ones. Look at my history. I’ve decided to spend my self care dollars in another way.

Sharon is AMAZING! She does my massages and facials and she’s absolutely amazing at both! Everyone at the pompano beach location is friendly and helpful, highly recommend!

The manager is kind and accommodating and therapist Brian is SPECTACULAR. I travel from my office in West Palm Beach because of his hard to match expertise.

I feel so much better after my massage. It really helps me. Nikita is the best.

Robert and Lyron are amazing and very professional. I have been a member for at least ten years. I appreciate the kindness and friendliness of the office staff.

Connie is very good at massages & facials. It takes time to get an appointment with her, but she is worth the wait

Cylane is excellent.. I drive past several Massage Envy locations just to have her massage.. By far she’s the best

My masseuse was great BUT they made me show up 25 minutes before my appointment to wait an extra 15 minutes just to shorten my massage by 15 minutes to 45 minutes instead of 60 they are advertising.I have been to a few massage envy locations nationwide but this one was the worst experience so far. I do not want to go back to any of their facilities anytime soon.

Connie is amazing and really knows what she is doing. I will be back for another massage with her.

My husband and I have A package we purchased before covidWe have recently booked appts for massage with our packageI unfortunately had to cancel my appt (6 hours in advance) in the same day.“Heather” rude, sighed, n said “same day cancellations were charged”No excuse nothingHer customer service,unprofessional attitude, was horrible and without question!My husband will have to finish out the package n we r done!To confirm my appt, they called sat am n SUNDAY morning AM!ReallyEducate your staff on kindness and customer service👎👎👎👎

As always, Lyron was the best! Recognized issues I was not even aware of. Got right down to business and now I feel like new again.

Amazing experience. My massage was everything I needed and more. I advise all stressed out and over worked mothers to take sometime out for themselves and go to massage envy for a 60 min session.

Massage envy is such an amazing place. Andre my massage therapist at the Hillsboro location has helped me feel better as soon as I started seeing him. The staff is wonderful as well as amazing management. I’m so glad I joined massage envy and definitely recommend for anyone ! 10 stars for sure !!

Apt was on time & staff was warm & welcoming. Chelsea was attentive & quiet, which I like! Massage was spot on & totally relaxing. Thx u

The massage was awesome. I always feel so good after I leave. Plan to return too.

I’ve been getting massages for many years, however the massage that Robert provides always leaves me wanting more.

Brian helped relieve my tight areas once again! I left refreshed and pain-free.

My therapist ran late and ended my session before my 90 minutes. The massage was not the best I’ve had which was disappointing just as I was relaxing with one area she stopped and moved to another spot.

Dana is the best. Always professional and pleasant. The tranquility room could use some love. But al in all ita a great place for a great price

Lyron is amazing! He is so knowledgeable and has a gift to make me feel so much better every time I go to Massage Envy! =)

Brian is an excellent therapist.Good communication and good provides pressure adjustments as needed.

I had an awesome facial/chemical peel with Sandy, and my face looks bright and fresh, couple wrinkles i have are significantly diminished.

Buyer beware here....its set up like a used car lot. Jorge Ramos, the franchise owner must have sold used cars in a previous life. He teaches his employees to have the customer sign one thing, but tell you another so you dont read the agreement. A business that needs to tie you up for a year lacks credibility. You cannot cancel any time as they suggest. Brutal ownership at Pompano and Deerfield locations...

Lyron has been my exclusive therapist at Massage Envy for several years now.He knows his stuff, and understands my complaints.His treatments address these issues.Hate to put this good word out though, now it will be even more difficult to book an appointment with him!

Brian is awesome! Been seeing him for a couple years now and he’s the best.

It was my first time to any Massage Envy. I honestly wasn’t quite sold on the idea but Jorge called and spoke to me about trying other services. So I’m giving it a try. I must admit that Jackie did a wonderful job with my sciatica problem.

Robert has healing hands - uses the right pressure and has a great gift for knowing what area need attention

Massage Envy has health issues well managed starting even before you enter their facility. Everyone there is a complete professional.

While on vacation I decided to get a massage on my last day. They got me in and I ended up becoming a member so I can go to massage envy back home!

Massage was great.The company itself is a rip off.Do not ever sign up for the monthly program - it takes forever to cancel, and the company makes it incredibly complicated to cancel that.They charge full price if you cancel same day. There is no option to reschedule. They do not charge a cancellation fee, which I would understand. They charge full price.

Tony was great .. broke up all the knots in my back Cecilias also good

Pleasant. Clean. Professional and helpful.

Brian is fantastic. He listens to what you need, and pays attention to your bodys tension spots.

I have been seeing Batya since she first started working at Massage Envy and awaited her return while she needed to take a brief (pandemic-related) sabbatical. Several of the other therapists Ive had are excellent, but Batya is by far the best Ive ever experienced. Specifically, Batya is concerned with the clients total well being and takes the time to ask about any physical issues beforehand. Throughout the massage, she checks in, just to assure that the applied pressure, temperature of the table, towel, etc. are appropriate for your comfort level. She is able to provide the perfect combination of deeply therapeutic, yet relaxing massage.Cylane is one of the best massage therapists Ive ever had! She has an intuitive sense about where to give the most needed attention, while also lightening up on areas that are sensitive... do not lose her... She is highly professional!Connie is also amazing; she applies deep, yet comfortable pressure into sore muscles and is highly professional and methodical with her routine. She knows how to soothe you into relaxation with her voice and light touch towards the end of the massage.

I had Sharon P for a 90 minute massage on 3/17. From the start, the owner George Ramos made the check in process horrible. I arrived 20 minutes early to do paperwork and wasn’t called into the clinic until 5 mins before my appointment. I was rushed through the paperwork because they were running behind and didn’t have any iPads available. George wanted to control the check in process so much that he wouldn’t even let me navigate through the iPad on my own, and ended the process with asking if I was pregnant. I was finally greeted by my therapist at 6:04 (my appointment was at 6). I discussed areas of focus that I wanted and she agreed. During the massage I had to ask 3 separate times for increased pressure. I also kept hearing talking and I finally sat up to ask her if she had headphones in and she quickly pulled something off. I am fairly certain she was listening to an audio book while providing my service. When I sat up to ask her that, she also didn’t have a mask on, which made me very uncomfortable. Truly the worst massage I’ve ever had! She didn’t focus on anything I asked her to, and didn’t relieve any of my tension. I was stressed the entire massage because of the noises she was making and the audio book. After I confronted her and she made up some excuse of the sound coming through THE CEILING (of a 1 floor establishment) the talking miraculously stopped. She spent 45 minutes alone on just my legs, even though I asked her to focus on my upper body, specifically my neck. She massaged my arms UNDER the sheet. Upon checking out I spoke to George about my experience and how terrible it was and how it was unacceptable that she wasn’t wearing a mask during my treatment. Since it is a Massage Envy policy that a mask is part of their uniform, I have zero tolerance for that, as that could potentially impact my safety. So unsatisfied and could not wait for the 90 minutes to be up!EDITED IN RESPONSE TO THE RESPONSE I RECEIVED ON MY ORIGINAL POST:I am not sure who responded to my original post but I did want to respond again. It was quite an aggressive and extreme response. You ask for honest reviews in the surveys sent, and that is what I gave. I will say that in my original review I stated that I arrived 20 minutes early, but when looking back at the text, I actually arrived 18 minutes early. So I do apologize for that mistake. In regards to other things said- the check in process was rushed and controlled by George. I now understand that that may be just something he likes to do with clients, which is fine if there is enough time. But like I said we were already past our appointment time because there were issues when we first checked in, and I felt very rushed. As you stated, “we take comments and feedback from our clients very seriously” in order to improve. And yet the response I got did not have that feel. As you said, we are each entitled to our opinion and I agree with that. However you were not in the room during my service, and I can assure the last thing I wanted to do was make up fake things that didn’t happen during a 90 minute massage that I was very much looking forward to. Now, if you truly are wanting to take the feedback to improve, here are some things I’d suggest:- provide a link for paperwork to be updated prior to entering the establishment, like you did with the Covid 19 questions. This will eliminate multiple people standing around in the small lobby (not properly social distanced) and eliminate the issue of not enough iPads or iPads freezing or just being short on time.- add a question about pregnancy to the health forms. Personally I do not find it acceptable to ask a woman if she’s pregnant publicly for a multitude of reasons (physical and emotional standards)-enforce with all therapists that it is not optional to wear a mask for everyone’s safety. My two friends who also went with me said their therapists wore their masks the entire time so maybe it’s just checking to ensure that everyone actually follows those guidelines.

Connie is the best No one else comesClose

Lyron and Olga are both amazing therapists. Very gifted.

Celane is awesome! Great and friendly staff.

I have been trying to cancel my membership for 4 months now and every time I call there is NO manager on site. They never call back or reply to your emails. Scammers! Should not be in business.

Great w deep tissue & applying pressure, Olgas definitely a favorite

Connie is the best! Facials and massage are especially relaxing.

Andrea is thee best. Amazing hands and Definitely recommend to all.

Heather was amazing!! The massage therapist was amazing the whole team was amazing thanks guys!!!

Clean, smelled amazing!! Love the pineapples everywhere...truly a serene environment.Sharron was the best part...90 min massage with Lavender....BEST sleep ever

Amazing massage!

12/1/2020- UPDATE- manager called and offered an extra 30 minute massage that I probably wont take advantage of-- but I am updating the review to 3 stars! Thank you for your attention to your reputation. 11/25 /20 at 1:42pm (the call) Got a text message to set up a massage today, so I called, I can use a massage. I got 4 different times available, then when I asked about 2 of the 4 times she mentioned, she said some thing, I dont even know.. then lol, I was like, Ill take the 5:30 and she wanted my credit card, and I was like no thanks. She thought phone hung up, but I heard EVERYTHING you said about me. Thanks. Take me off your text list and forget I ever spent $500 with you over the past two years. K? Bye

I was late (my fault) and they were very kind despite my tardiness- that alone deserve 5 stars!My therapist (Andre) was great. Heavy handed, but I didnt mind because I needed it so badly.He was informative. I appreciated that. I learned a lot. I recommend.

I was very disappointed I had a few sessions built up on the membership and it seemed like I was always missing one or “points”.Last night I went and I got a facial. They give you a few minutes to get ready then my 60 minute facial turned into 32 minutes. Same with the massage. Never longer than 40 minutes. I really enjoyed my massage, but I canceled my membership last night.

Andrea was fabulous. Released be of my neck & back pain ! Look forward to my next visit Andrea !!

Always take Bryan. Excellent!

UNFORTUNATELY not the best experience...the girl in the front desk was alone and all she did was complain to everyone that came in...using personal phone and acting very flustered...I think she needed the massage more than I did...BUT Nikita, the therapist was Awesome!!

They was horrible. Their refund policy is basically nonexistent.

Cecelia is incredible

Horrible experience!Booked 2 massages for me and a friend, with 2 different masseuse and they were both horrible. We were both charged double the rate we booked for by receptionist Natalia, and then got into a dispute with manager Bianca as she tried to justify being charged double, will NEVER go back and do not recommend anyone to.

They give wrong information. I cancelled my membership and had 2 more sesions. I asked to the lady at front desk how long I have to use it she said I can use it any time. When I went to use my last one, She said it was expired and made me pay $130 for this session. I will never renew my membership and will never go back.

Jackie was the therapist she is excellent medical therapist Creates a session that address is my problems directly

Super friendly and professional staff! What a fantastic location (so close to the beach)! I had a facial done with Irina and I couldnt be happier! I absolutely will be back! They offer so many different services too! 5 out of 5- - I will definitely recommend!

The customer service at the front desk was terrible. They had an issue at the fact that I did not want to sign up or become a member. The energy was just terrible. It was my first time going and I didn’t feel welcomed at all.

White glove customer service. Amazing front staff and the work the massage thérapists and stretching mentors do is nothing short of miraculous. André has been an Olympic Coach by completely transforming my stretching game and Cylane has been an empath, as well as a great deep tissue massage therapist.

They care to give you the treatment you need.

Excellent therapist, Rishard

The whole staff is great at this location. Manager Ashley is absolutely awesome!! She truly cares about each guest that walks in the door. The esthetician is amazing as well, shell only suggest products that you actually need. As far as masseuses go Robert and Will are top notch! Highly Recommend.

Starting to worry about all of the ‘upselling’ and email offers from new owners. It doesn’t take much to chase me away!

Had a gift massage and was reluctant to go. It had been very difficult for me to find a massage therapist that I was 100% happy with. I need deep massages and no one really made it for me. That is, until the massage super hero came to town. Andre is the best massage therapist that Ive ever had massage me. Probably the best on the planet, really. The guy is super knowledgeable about his craft and worth booking weekly. Dont just take my word for it though, go see for yourself.

Celine was great!

Jackie is the best...

Great massages, great service

I had a great massage! The people who work there are very friendly as well. However, I paid for an hour massage but got 45 minutes. I even came 15 minutes early but the massage therapist took me back late. Since she was late that impacted my time. I wouldn’t have cared but they should not have taken time away from my massage due to the therapist taking me back late. I probably would never come back because of this.Nice place though! You could find a much better bang for your buck at other places though 🙈

Medical Grade Products!!!! Their facials are amazing, I have received chemical peels and Microderm infusions from this location and my skin has never looked better. Its a little hidden in the corner of the plaza but you WILL NOT be disappointed. There is extra parking in the back of building which is where I always park. Ive also had multiple massages here and there is someone for everyone.

I joined last year to try and make myself get a massage now and then. I have had 3 therapists there so far. One was outstanding and I almost hate to tell anyone because then he’ll get too busy! The other 2 were the type to glide across your skin with hardly any pressure endlessly. After a while I can’t wait till it’s over. Just unpleasant.Andre, however, was amazing. Because I’ve been involved in 3 car accidents in an 18 month period, I have experienced severe pain from whiplash. I’ve been seeing a chiropractor, and that has helped, but the massage Andre gives actually gives me relief. He understands how to connect with the muscles and loosen them up but not go too deep.He really knows his anatomy and uses the knowledge wisely to actually make a difference. Most therapists I’ve had, unfortunately, don’t seem to understand what they are doing. Andre does. I can honestly say, it’s the first time in my life that a massage has helped!

Great 1st session

First time at this location and it was great. From the front desk greeting by Noriah to the excellent deep tissue session I had with Brian. The room was clean, and no outside noise making it easy to relax. I will definitely go back to this location.

I am so pleased with this location. Ashley the manager is so attentive and always answers any questions I have. I had a massage there and it made my lower back pain non existent. Recommend highly