Grainger Industrial Supply had exactly what I was looking for in stock with fast, friendly service! Great job Deer Park!

It was so convenient to work with Grainger in older times talking one on one and with your known fav dealer at Graingers. i had a good volume of purchase from Graingers but now, you call them on a common no. and keep waiting for long time. I do not know how many times i dropped the call and bought the things elsewhere. Also, this way i found that graingers is always way costly for the same items compared to when i was forced to look other places. I have wasted a lots of time calling them and no response. Things should be done for betterment but here they did something reverse.

Always helpful but usually doesnt have want I need in stock and will have to order it.

A bit frustrated I can’t dial straight to a local branch. Have to route through a disengaged call center. I can buy product at any indifferent box store. My preference is to build business relationships.I know, an archaic mindset these days.Edited 14May2021Dropped rating down to 1 star due to Grainger response to review, asserting (in a friendly way) that their methodology of service was superior to customer needs. Every business has challenges with inventory not always properly reflecting accurate number (eg inventory shows 2 each of item X when there are none actually on the shelf). I have had more than one wasted trip due to this unfortunate circumstance.

Excellent service extremely friendly staff!!

Our sales rep was professional and knowledgeable.knew what i needed.thankyou

Always great service and quick to get any part needed

If you go In store good luck. From will call to customer service ordering, it seems like employees are more interested in finding reasons not to service you than actually help you. I always dread going there

Always professional, engaging, & attentative.

This hardware store is great was able to get some stuff I needed and the staff are nice and helpful will recommend!

They have good service not always stocked with everything but will order for you. But they will threaten not to serve you if you mask pops off while talking. That was my 1st experience here. 2nd not far off from the first. I get theres an order to wear masks but what happend to freedoms? I wear my mask but my beard pulls it off while talking. I dont always notice it and the fact they would refuse service is rediclous!

You name it, they have it! Industrial suppliers that also cater to private sector. Since Mom n Pop hardware stores have all but been replaced its a good place to find things that Box stores just dont dont carry.

Had plenty of generators when i needed one at the last minute. Well stocked

I wanted to take a minute to thank Miss Barbara and Jimmy at Grainger in Deer Park. I have always been met with exceptional customer service and a willingness to go the extra mile to help me me out. Overall the crew at Deer Park is awesome, highly recommend this store for any of your purchasing needs!!

Great customer service

Always so helpful and easy to get what I need

They are great..very helpful and friendly

Company business.

Awesome experience every single time I come to this location!

First time here and it was very awesome! Glad they had a hard to find part! Thank you very much!!

Mr Jimmy was very helpful and nice. Even with my girl lingo!

Needed to exchange a DC Fuel Transfer Pump for a VAC pump. Not a problem...extremely friendly Customer Service and the outcome was a far better experience than Ive had with the IRS.

As always, a wonderful experience at Grainger! They have every damn thing for work!

Only giving this review due to the man named Brad. He was amazing at helping me find all I needed. Great guy, very intelligent

I buy a lot of tools and hardware from Grainger, and usually enjoy the availability of items from this company. Recently I had a problem with an item that came to be defective in every way possible. When I tried to return the item to the Deer Park Branch, the sale clerk refused to refund, return, or exchange the item that was in question. When I asked to speak to the manager, he also refused the same because the item was used and stated that he cannot verify that the item was faulty. I tried to explain to him that I usually buy the item from McMaster-Carr, but went with Grainger because I was saving quite a bit more. Clearly the item was cheaper than McMaster because it is of inferior quality, but the manager simply said that I should of continued using McMasters product if there was not any problem with it and that I will not get this item refunded or exchanged. It has only been 10 days since I bought the item from the store and I also had the receipt, most stores would have gladly done something more positive about the situation and would have at least exchanged the item. Deer Park Grainger is special I guess. Anyways, the managers name is Jonathon, and the sales clerk is Jim. What fine examples of customer service at this branch, Im being sarcastic of course.I had to call corporate and the Customer Service representative by the name of Debbie was very kind and appropriately rectified the situation by simply refunding the total amount.I will continue shopping at Grainger, Ill just have to buy their stuff from another Branch or simply order their stuff online. Its a shame that there are people out there that give such a bad reputation to such a great company as Grainger, Im talking about Jim, and Jonathon of course. How they were hired is beyond me.Thank You Debbie, for helping me out.

Same as the other Grainger locations: too complicated of a phone in system. Duplicate orders with sneaked in taxes. Typically try to stay away from Grainger if I can but sometimes I have to go there.

Love me some Grainger

Very kind