Seriously over priced for the experience. The massage was good but you sit in a noisy lobby like youre at the dentist or something to start things which isnt very relaxing. Then on the way out they use shame to get bigger tips, and hold you hostage to listen to a loooong sales pitch for their membership. For a massage that cost over $200 (I paid an introductory rate of $100+) I would have expected a spa experience. I dont recommend. Also, the one white girl in the room seemed to be the manager and shushed the other employees like they were children, in front of me. It was really uncomfortable.

The management of this particular location is terrible. I called On 08/05 with appointment being 08/06 to reschedule my appointment as members of household were sick and wanted to take all proper precautions, for the safety of myself and the staff. I rescheduled for the next week, of which I even upgraded the service. I was Assured that my appointment was successfully cancelled, and after going to appt on 08/12, and PAID, going through bank statements, i noticed i was also Charged for the service that was supposed to be cancelled and rebooked.Called the location to see why, and all of a sudden they have a new rebooking policy (of which is not mentioned online on any platform that I’ve seen or not mentioned in any notifications that I’ve received by email)If this was the case, I would have NEVER REBOOKED.

Massage Heights,I cannot say enough good things about my massage therapist, Gavin, and the consistent caring and courteous experience at Massage Heights, Decatur. Gavin reminds me of my doctor: he listens to my needs, responds to them and makes sure that the massage takes care of the problem. He has a superb knowledge and skill regarding massages. I feel blessed to have Massage Heights and Gavin.

My massage therapist was very friendly. I don’t think their expertise includes hot stones (which is a selling point” for the coupon on Groupon).I asked the therapist to stop using them, and the massage got significantly better. Unfortunately by that time, at least 20 minutes went by and didn’t get anything out of it. The stone was either too cold or too hot, and the too hot left a mark on me from being too hot.The price is also misleading. The typical price for first time client is the exact thing, but the coupon includes an elevation, that is totally not worth it, and honestly feels like it’s being pushed on the therapist whether or not they know how to do it. The hot stone is supposed to be an aid- but instead it’s being used as the only form of massage.I bought two of these, and my mother had the same exact experience. Overall a waste of money, and just bit a great experience.

Not a Happy Mother’s Day to me, thanks to Massage Heights Decatur. At home with a crying child. Will arrive late. My two options: cancel and pay 50% or drive all the way there and pay full price for half a massage. The girl who answered the phone showed no concern at all and gave me no other option. Even on Mother’s Day she didn’t even try to give me a break. I hope your policy is more important to you than your repeat business. After I said I would just cancel, she hung up on me! So rude! Definitely won’t be back to this location. And when my annual membership is up I’m not renewing it.Update: A couple days later, the same person who spoke to me on the phone called and left an unapologetic message to let me know that they refunded the 50% charge on my CC.

I had the best experience. I was able to go for my birthday and I had Chavis that gave me the BEST MASSAGE!!! They communicate very well and was professional from the beginning to the end of my service. It was far for me to travel but it was worth the drive. ❤️❤️

Glenna is professional and attentive. I never feel like Im being rushed in or out. Ive tried a few therapists and shes one of my favorites so far. She takes her time and adjusts pressure as needed. She gives good feedback after the session as well. Linda is another therapist at this location who gives valuable feedback. I need to know how to care for my body and both of these therapists are knowledgeable and give practical advice thats easy to follow.Ive had one complaint in the past and management addressed it immediately. Thats how great customer service looks and that will keep me coming back.

I have really enjoyed my membership over the last several months here. The masseuses do a great job. The only issue occurred recently when a masseuse was out and they said they left me a voicemail but I had no missed calls or voicemails on the day they said they left it and I got both a confirmation text and email confirming my appointment the day before and the day of. The exact same thing happened to the man checking out beside me today. He never received a voicemail and also received the confirmation texts of the appointment. I’m not sure what is wrong with the system because apparently it’s happening to several customers but overall the massages are very quality.

Andrew is awesome!! By the time my massage was over with I had no more shoulder pain.

ABSOLUTELY TERRIBLE!EMILY, OMAR, and KIANA all gave me hell about canceling my appointment & STILL CHARGED MY CARD $35 after I specifically asked them to use to 3 hour credit that I was already charged! I will NEVER spend a dime with this peace of trash company. The messages weren’t that great & a lot of their make staff massages are INAPPROPRIATE! PLEASE CHOOSE A DIFFERENT LOCATION FOR YOUR MEMBERSHIP. If I could give zero stars I would.

Cortez is amazing. I was about to cancel my membership and he saved it!! Good job Cortez. Thanks for you great customer service!

Very cleaned and welcoming atmosphere the staff were very professional and nice I been a member for two years now I love it!!

I definitely had a wonder experience at Massage Heights for my first time going. This place keeps busy, so i booked my appointment in advance. They are definitely on time, and very organized. when my husband and I arrived for our appointment, we were about 10 mins late due to traffic, but they still showed us love the entire time we were there. Everyone was kind and polite. My massager name was Andre and he did a AWESOME✨ job he talked to me about the pressure points that I wanted to have him work on but overall, I will be going back soon and I will be telling my family and friends about Massage Heights. Thanks Guys❤

Massage is great: I give 4 stars because I never get my full 60 minutes or 90 minutes that I pay for . It always shy 10-15 minutes and I don’t appreciate that because we fully pay for our massage.

Consistently excellent customer service and excellent massages from each of the four therapists Ive seen over the last year. They adjusted well in the face of the pandemic, and I was grateful to be able to safely receive bodywork while being otherwise isolated.

I’ve been a member of this location for over a year && it’s been up and down with the employees && their service. After explaining my experience to Cortez he went above and beyond to make sure I enjoyed my next massage, my guy even showed up early.This is my second experience with Ms Linda and she is the best massage therapist I’ve had during my membership.

Awesome experience the staff is amazing friendly and great personalities from the front desk to the massage. It was my boyfriend’s first massage and he enjoyed the couples experience. The atmosphere was clean and smelt amazing as you had your choice of scents I even picked up some linen sprays which I also use in my car. We will be back ... I LOVE A GREAT EXPERIENCE!!

I enjoyed this place my massage was good and the staff was very friendly. I received a massage with cupping and felt amazing

LOVED LOVED!!!! I had a facial and loved the massage she did on my arms

Gina Smith is the 1 not the 2! Great with the hands and finding ur tight spots. I will be back! Staff was very nice and inviting.. I found my new location

I desperately needed this. Leslie was incredible. I am glad I purchased a 6 month package.

I needed a massage coz i had pain in my left hand and also a knot. I filled the form at the entrance with that issue and asked for deep tissue (they have a long form to fill up all the health conditions and issues but just for formality) and i also told the therapist when i entered the room. But she just did the egular massage with no attention to my left arm. These kind of employees does not bring customers for the business but can definately lose a customer.

I just moved to Decatur and I was looking for a massage therapist anyways when I fell down a flight of stairs and really injured my back. There were so many places to choose from but after reading the reviews and seeing how easy it was to book online - I decided to go with Decatur Heights. I get massages about 4-8 times a year and usually from individuals instead of companies although I have had them at places similar to this before in other cities. The massage I received at Decatur Heights was honestly the best I have ever received in my life. I left the studio absolutely glowing and feeling 100X better than I did when I arrived.They didnt push me at all but I asked them if I could get a monthly membership. Im so happy that I will be able to go back to them at such a good price with my Membership.The building appeared over staffed (YAY! - I hate when places dont have enough staff) and I didnt wait at all.My massage therapist was Khadija and Im not kidding - she is magical. I was so relaxed and really enjoy the parts of the massage where we talked AND when we didnt talk.I am a very satisfied customer and I am excited to go back.

Beware of lack of communication from the Decatur, Ga. franchise! I canceled a future appointment in person, yet, they’re still withholding a prepay in order to compensate for a no show fee. However, I say it again ...... I cancelled the appointment in person at my previous appointment.I was told the manager would call me, however, after numerous attempts to contact the manager and the franchise owner, I still have not received any call from anyone three weeks later.

The atmosphere was wonderful very peaceful and calming. My therapist was cool. This was my first time getting a massage and I definitely enjoyed it. The stay was friendly and welcoming. Very persuasive with that membership as well lol

The staff was very polite and professional. My massage therapist was amazing. Her techniques were innovative and I left feeling very relaxed. I even signed up to become a member so that I could extend my wonderful experience.

I have a membership here, and go regularly for massages. Overall the staff here is very friendly. The prices are good with the membership. The therapists vary.There is one therapist I love, Joseph. He is very firm, and I have pretty severe pain in my back. He really takes care of it. However, some of the therapists give kind of soft, relaxing massages. That’s also good for some people, but I come in with genuine back issues, and sometimes leave still in pain.If you really need someone who understands muscles, and the human body, I highly recommend Joseph.

Massage Heights in Decatur is a little retreat from life. Always very welcoming both by ambience and by the staff. My masseuse Lesley ALWAYS finds and works my trouble spots even when I don’t point them out. The spa also has not succumbed to COVID fatigue and still take safety very seriously. This will remain my go to place for massages.

Received a coupon as a gift from a friend and they were absolutely amazing 😍. Great customer service from the time you walked in the door until the time you depart. It was my first time there and receiving a massage and it was so relaxing. I don’t remember my masseuses name but God definitely blessed her hands lol. I fell asleep during the massage and even received a nice foot scrub. Highly considering getting a monthly membership so that I can treat myself to a massage once a month.

I scheduled an appointment 1 week in advance, I called and scheduled my first massage for 2hrs after an extensive work week. I scheduled the appointment on my birthday so I was eager to go and enjoy something for myself. These people called me 3hrs before my appointment to say that the therapist THEY selected for me over the phone could only do a 1hr massage and I could either cancel appointment or reduce to 1hr. This was a tremendous inconvenience and the appt was canceled. All week to review and correct the matter, then offered me nothing to rectify THEIR mistake, and just huge demonstration of poor customer service before even ever receiving their services once.

I didnt know this location was right in my backyard. I was driving to Brookhaven and Buckhead but the parking at Decatur is wide open and no traffic. I spoke with Amber a few times for my appointments and she is super friendly with a positive attitude. Kadija was my therapist and she has MAGIC hands. She asked me what I wanted at the beginning and delivered the perfect 90 min massage. I felt great the rest of the week! Lastly, while I was waiting in the lobby, it was interesting to read the bio of the owner of the Decatur location. Very inspiring. I left feeling good mind and body! :)

Khadijah is AMAZING and I love her massages, but the service from the front desk is just displeasing. If your people dont know how to multitask between a phone and people in front of them then you need to staff better. Cortez was just rude and dismissed me on the phone without any regard as to how he was treating me. You can be as polite with your verbiage as you want, but we all know the difference between genuine polite and dismissive politeness. I called in to cancel an appointment that I was told needed to be cancelled and that I couldnt have due to being pregnant in my first trimester. So I called as soon as I got the confirmation text to C the appt. Cortez answered the phone and ASKED if I could be placed on a hold and I said No, could you please just take down my name and number and cancel my upcoming appt, thats all. He didnt even acknowledge my request and just repeated what he said as if I didnt hear him the first time. I hung up and called right back and it took him all of 30s to cancel my appt and all he needed was my name... The last time they put me on hold I waited 5mins to speak with someone, so no when I call in to complete the job your team shouldve already had done I dont want to be placed on hold. Simply take the info given and if you need to call the person back then call them back its that simple. Needless to say Ive cancelled my membership and maybe Ill come back periodically to see Khadijah just because of how amazing she was, but I just dont care for the lack of customer service massage heights has a reputation for. I will say they do try their best to take care of you in these unfortunate events but after having multiple problems with appts being cancelled and the way the front desk handles their clientele over the phone Ive decided its not worth the headache overall. This is consistent with both the buckhead and decatur locations Ive visited.

Great experience. They take great care of me.

Please better organize your guests coming into the salon. There is a pandemic going on and I came 30 minutes early and was told to come in while people came in and out of the salon. I thought the point was to minimize contact and therefore the number of folks coming in the waiting area. I finally told the attended I was waiting in my car and she said the technician would collect me. So much for coming early and minimizing contact.On the bright side, the massages are usually very good which is why I’m a member. The ladies / gentlemen at the front desk are helpful and nice.

Linda and the whole team are doing great work.

Lily does amazing service!

I am a member and the Decatur location is the closest to me. I’ve had them cancel on me every single time I’ve booked with them ! EVERY. SINGLE. TIME!!! It’s frustrating and super inconvenient! I will not be renewing my membership this year with them! This is seriously RIDICULOUS!!

Very calm and relaxing. My experience was amazing.

Please organize your online booking with actual available services and times. I’ve been a member for over a year and I’m not pleased to say the least. After a specific type of massage that I made an appointment for was unavailable when I showed up I was not compensated nor informed prior to me arriving. I was given the option to change the type of massage but the elevation would not be compensated. The manager was who I spoke with while there and she was the least helpful person. Truly disappointing.

Monica was amazing!!! Hands down the best massage I’ve had in a very very long time.

They always have great customer service. The therapists are amazing!!! I come out feeling like a new person every time.

My massage experience has been nothing short of amazing when I come here. I am a repeat customer!

Wonderful atmosphere, Ms. Linda gives Top of the line Service! Im always excited about my next visit.

Ive been a member for years but hadnt been to the Decatur location. When the location at North Druid Hills closed I finally gave it a try and am glad that I did. Very welcoming staff at the front counter and both of the massage therapist Ive seen, Rodrick and Joseph have been excellent. I recommend the membership, its a great deal price wise and it helps to ensure you take care of yourself on a regular basis. Cant wait for my next session.

This new location of Massage Heights is beautiful. I had a great first experience with Jordan and will be back to see him soon.

My massage from CeCe was great!! What I don’t like about this place is they have a survey that you have to fill out that takes up about 15 min, that’s deducted from your time, In addition, I was told over the phone my massage would be $59, but it was $69 when I got there. Furthermore, I was only massaged for 30 mins. Will I return? If based on the massage, yes! Customer Service, No!

Chavis is excellent!!!

My appointment was for a 90 minute massage and Foot Scrub. I was amazing!! The facility is extremely ckean and well sanitized. My massage therapist was Gavin and he worked all the stress levels that I had out. Thanks to my experience, I signed up for monthly massage services.

Leslie is great! One of the best massages that I have ever received hands down !

First time was here today and this was the best massage I have ever had. Absolutely amazing experience. Would highly recommend

I had a great massage experience today with Mr. Joseph. His version of medium/firm is more extreme than what I’ve had at a deep tissue massage in the past; there were some painful points, but I feel much better! The place was also very nice and everyone was friendly. Being Black Friday, hot stones were added for free, which I always enjoy. I am typically wary of chain massage places, but I will be definitely be going back!

Clean and efficient

The lead Therapist is wonderful. I was in a lot of pain, and couldnt get to my usual person. Her deep tissue gave me some good relief. The staff was nice and welcoming also. If I leave my current therapist, this will be the place.

Very unprofessional. No paper towel in bath room in order to dry hand they only have hand towels which is unsanitary.

I received this trip as a gift and I couldn’t have been more appreciative. I had a great experience with my masseuse Amanda. She was heavy handed but not to the point where it was painful. The whole atmosphere was calming and everyone was very professional. I will recommend to friends and family members

Received a massage here couple days ago. It was horrible, the therapist Joseph, wasnt a very very good listener when the massage post to be customize massage for the client. The therapist Joseph, didnt listen to what I wanted to achieve out of my whichmassage hour. Left me hurt and sore after the session was over. The front desk ladies was nice and polite. I might go back but not see the same therapist.

Great experience. Great atmosphere. Everyone is friendly and seems to respect the peaceful vibes that one would expect at a spa. I massage was great. Feel asleep on the table!

Great massages. Unfortunately they no longer offer the membership with free cancellation.

I will continue to come back here. My left side has been so tight recently and I have finally felt relief after coming here. Taitlyn did an amazing job. She really listened to what I needed and somehow just knew where my pain was. I am so grateful. Highly recommend this place.

Great massage! Chavis is great!

Staff are always welcoming. Got to see my favorite masseuse; Angelo. As I told him today, others have been okay but he is worth waiting to see. I recommend Angelo for 1.5-2 hours!

Stone was amazing! Very skilled. He did a great job of listening to what I wanted and tailoring the massage to meet my needs. Will definitely schedule with him again!

Words cant explain , I go in rough come out a diamond , now you figure that out.

I purchased a membership back in November. The staff are always friendly and professional. However, I have yet to receive what I would consider a 5 star experience. I have been serviced by 3 different therapists. The first had very light pressure which didn’t feel like a massage at all. The second had very rough hands that felt like sandpaper. Yesterday my masseuse was very knowledgabke about the different muscle groups in the body. He talked to me throughout the entire massage which was painful. Each time I commented on the soreness and pain I felt and the amount of pressure being applied; he told me to take a deep breath. Following the massage he told me to just drink lots of water, breathe and stretch. Perhaps, from a professional standpoint he felt that that is what I needed. However, it was unpleasant. I felt like I needed another massage after the massage. When I come to get a massage, I want to relax and feel pampered. In my 3 visits, each time the massage just didn’t deliver that experience for me. I am ready to just cancel my membership.

Both my wife and I had an amazing expirence here! The staff was super professional and the therapists were top notch. We both received one of the best massages we have ever had (which is impressive due to the years we have been receiving them). Highly recommended!

These folks are great! Always friendly and an approachable price for a massage membership.

Very rude staff on the phone.

Markiya was my massage therapist. I can confidently say that it was the BEST massage I ever had. She was very informative and made me feel so comfortable.

My fiancé and I both recently had massages here and requested firm pressure and deep tissue, although the massages were ok but did not live up to what we asked for. The staff is not exactly rude, but they are not the friendliest people to encounter. The paperwork to fill out is invasive, I don’t think it’s reasonable for a massage company to ask for my occupation, address, email, etc. Also the headrest kept braking/adjusting during the session.

Best Massage Hands down!! All of the staff is very welcoming, Ive enjoyed both Leslie and Joseph, they could teach a class in how to provide an exceptional experience everytime! Cant wait for my next massage!!!!!!

I was very hesitant to try a new massage place after using the same person for the last 6 years. Massage Heights staff is very friendly and affordable. I highly recommend Larry for a great deep tissue massage.

I love my massage therapist Ms. Linda who is wonderful and rating is a ten and so is front office manager Zaria however the reason for the 3 is for the front desk. I had called to reschedule my appointment instead of cancelling and was told in the beginning that I should always just reschedule instead of cancelling because I would be charged if I cancelled. Anyway I kept telling the lady Courtney that I wanted to reschedule but she kept thinking cancellation and then charged me the fee before finally telling me that I would be charged regardless so I said well then I will keep the apt then she put the apt like a new appt instead of leaving it like it was until I said I will just reschedule and never told me that I was charged. I had hung up and received a text from bank that I was charged 35. So I called back and she said she had already refunded me but then added. She had to wait for manager to refund and then proceeded to tell me that the monthly payment didnt go through when I told the associate last time what card to use.I am not mad about the fee however it should not have been charged until explained and I had said no I will still reschedule. Massage Heights customer service has really went down Since Joyce and Valarie left!! The communication has got to be worded better and friendlier front end. Am not happy at this time with what happened today!!!

Great massage with Lesley. We discussed my desired pressure level and if there were any areas I needed her to focus on. She did a great job and I left feeling very relaxed. Would highly recommend her and Massage Heights Decatur. Very relaxing atmosphere and products smelled great!

This was one of the best massages Ive ever had! Markiya was exceptional - she really knew what she was doing and most importantly, she truly loves her job. Perfect amount of pressure, stretching, relaxation, and comfort. Look forward to my next massage with Markiya when Im back in Decatur!

I initally paid for a 6 month massage for my wife and she enjoys them. I went for a complimentary one and decided to go ahead and pay for myself too. Q is excellent and so is Leslie. They both have calming spirits.

It was everything I asked for!! Friendly staff! Establishment very clean, and my massuse was excellenttttt!!!!! She taught me the difference between deep tissue massage and a firm massage, because I asked for deep tissue until she started. No sir, no maam, Ill take firm!!!!! Anyway, shes excellent. I think her name starts with an L.

Whenever I need to relax or just pamper myself , this is my go to spot. I mostly stick to the 90 minute medium pressure massage. My therapist Angelo is the best, he has magic hands. After every session im always feeling brand new. I love this place sooo much I signed up for the membership.

Loved the atmosphere except for the front desk receptionists who were very nice but they squashed the initial relaxing experience by their constant chatter and loudness. You would have been given 5 stars otherwise.

Angelo is wonderful. I highly recommend his 90 minute massages.

Beautiful! The store was calm and peaceful, as well as very welcoming. The owner, Miss Kasey, happened to be there and was very pleasant to meet. Erica, my massage therapist, gave me one of the best massages Ive ever had!! Lovely place and I cant wait to come back!!

I had such a pleasant experience in Massage Heights! Had Robert as my therapist and I could not be more satisfied. I have been looking for a place for routine massage nearby my place, and I am definitely considering to get my membership here!

Good

Stone is an excellent massage therapist. Good sense of what the body needs and can handle. Highest recommendations!!

Ms. Quan was phenomenal & my first time here!!! She made me feel like I was relaxing with one of my girlfriends, during my massage. Great spirit and personality! I will be returning back soon. Thanks Quan for the great service!

I came in a few days ago and from the time I walked in until I left the building the staff was very friendly and the prices are really reasonable. My Lady CiCi was awesome and took good care of me for my full body massage. I will be back within 2-3 weeks. Thank you

I started my membership with massage heights on February 22. I enjoyed my massage so much I decided to sign up to come in once a month for $59.99. The front desk staff told me that I also would be given an additional credit that I could use as an extra hour or for a couples massage on my next visit. I called to schedule my second appointment for March 23rd and advised that I would like to use the credit for the couples massage and even added the $12 facial and extra 30 minutes. The receptionist assured me it was available and set the appointment. However when I came in not only did I still have to pay an additional $59 for the hour but they also advised I could not use the credit for the couples massage because my monthly withdrawal was for the next day. After going back and forth with the assistant manager Joyce she advised she would accommodate by giving the credit for the couples massage however I was still out $59 I hadnt planned on spending. Had the staff told me when I set the appointment that the credit wasnt available until the next day I wouldnt be out the $59 nor would I have went through the embarrassment at the front desk with my friend I had brought for the couples massage. The therapists are ok but be careful with what the staff tells you you just might pay extra money when you didnt have too. Canceling my membership ASAP.

I have been to five therapists and Angelo is by far the best. Nice establishment and comfortable tables and sheets.

I had a really great experience with DAmber. She did a wonderful massage on me. I felt so relaxed once I left. I look forward to coming back.

This is a decent location. Everyone was helpful and pleasant. Massage service I received was decent and the masseuse was friendly and professional. I have no personal desire to return.

Very nice. Great massage. Customer service warm and friendly

I scheduled a 90 minute prenatal massage online and went into the office the same day. When I arrived I was told that I needed a doctors note. It would have been nice to know this at the time I scheduled the appointment. I called my doctors office and waited for the note, since it didnt come in any reasonable period of time I rescheduled. I go in for my appointment 2 days later and everyone at the front is super nice, very professional.My therapist, whose name escapes me, but could be Briana was super nice and friendly. She asked if there were areas I wanted her to focus on. As a pregnant woman I asked for the most problematic area for most pregnant women - hips and lower back.The massage was scheduled to start at 1 and she started on time, but it felt as if she had never done a prenatal massage before. First off, I have never had a massage where the therapist wears latex gloves. While I needed to provide doctors consent to have a massage, no one asked if I had a latex allergy? (Huh?) Also latex rubbing on skin is not at all comfortable or relaxing.The massage was very disjointed and didnt flow well, she basically finished the full massage and started again at my back? I explained when she got to my left hip that it hurt, but the intense pressure continued until she finished focusing on that area.At 2:10 PM there was very loud commotion in the office, screaming and shouting. It startled us both so she stepped out to see what happened. Upon her return she stated that one of her coworkers got engaged. The massage finished promptly at 2:20 PM despite it being scheduled for 90 minutes.Honestly Ive had one not so great massage in my life...the guy talked the whole time. This makes number two. I had such high hopes but was thoroughly disappointed.

I am so glad I became a member. I have tried out a few of the therapists here and havent had a bad experience yet. They are professional, friendly and very good at what they do. I always thoroughly enjoy the experience from beginning to end.

Life saver! Mr. Joseph’s hands are knowledgeable and magical. But, Raymond, seeing him is a perk!

I had a wonderful experience with Melody, looking forward to seeing her again!

To whom it may concern,My name is Shekela Gillis and I had a couples massage today March 2, 2019 at 10:30am. I made the appointment on Wednesday, February 27, 2019 around 1:30 pm with a Ms Valerie. She quoted me for the introductory rate of $49. She also stated that I had been to a Massage Heights previously but that I was still able to receive the rate. I went to my appointment today and it was wonderful until it was time to pay the invoice. The pricing was wrong and I explained the phone conversation to the Asst Director Joyce. She said she was going in the back to call Valerie. She explained that she couldn’t call her at the front desk so that I could talk to Valerie. She said that Valerie didn’t remember my name or the conversation. In my opinion, if you can’t remember the conversation how could you deny that you gave me the introductory pricing. It was a gift to my husband and there were other customers in the waiting area. To say this was an embarrassment is an understatement, because of her I had to have my husband pay for his gift and I couldn’t tip my massage therapist. The tension I had released during my massage is right back where it started. I am completely mortified and disappointed. Joyce wasn’t friendly or sympathetic. She only tried to offer me to sign up for a membership to get the pricing. In my opinion that was an insult after my experience this morning.Disappointed CustomerSent from my iPhone

It was amaaaaaaazing~ everyone was so polite and chill, and the music was perfectly calming. I didnt even realize an hour had gone by! Definitely going to come back :)

Front desk was very helpful and sweet and the masseuse Amanda was amazing. Bought the membership because it was that good.

Each massage therapist is different. My only complaint is they arent, across the board, consistent on how long the massage lasts. If you get a 60 min. massage, it is never 60 mins. It is more like 45 to 50 min. The massage therapist doesnt start on the dot...and they end early to account for the next customer. So it should be advertised as a 50 min massage.

Great massage! Plan to go back again.

Calonie is amazing! Ive had 2 deep tissues by her and every time I leave I feel so much better. Highly recommend her.