The worst experience I’ve ever had. The owner was rude and completely disrespectful towards their own paying customer. I will definitely be switching to a different provider. If I could rate it 0 stars I would. Do not come here for a phone or any service you are looking for. VERY UNPROFESSIONAL!

If I could rate a zero I would. I went to this store after coming from the University Drive store looking for a Bodyguardz edge to edge. They didn’t have it like the previous store and told me the ATT brand was exactly the same. They installed it over the broken screen protector, it wasn’t the same and I thought I had a broken screen. I set up an insurance claim and went to get it replaced today. That’s when I found out it was installed over the broken one. I went back to this store and they didn’t refund me.

So helpful. This store is a hidden gem so you dont have to deal with the Tower Shops store and its right around the corner from it. Both associates were professional & polite.

Do not come to this branch!! Manager would not let me change my phone number. He kept trying to sell me on a monthly plan, EVEN THOUGH on the ATT website itself, I didnt have to pay for any additional plans.So as I took it, the gentlemen would only help me if it benefited his numbers.Manager gets a -2/5 starsThe assistant employee however was still new and tried to help me the best way he could. Unfortunately i had to get assistance from another branch.

Excellent teamwork!!! Great customer service and awesome attention to detail!!! Top notch!

Ali store manager gave very great communication and helped me get a me a brand new iPhone 7 with a great deal. I appreciate it very much helpful!!

Ali is the best. He know how to satisfy their customers.

Best customer service. the manager is simply amazing!!

Ashanti is a great person I love how she assisted me very good help

Went to at&t for help with my phone and met Kevin, your store manager. Hes the greatest and most caring guy with amazing customer service. Helped me with my phone issue nice and easy. Go see him! Hes the man

We went to the store looking to just get affordable internet service since we have being hit hard with covid. An found to good friendly people willing to help us at the store. There name is Yazmine and Ali. Not only did we walk out of the store with a better price than Xfinity and our iptv put together. We had it installed the next day. We also have better service with there WiFi extender in our backyard. Our installer Alberto was very professional and gave great customer care. He made sure everything was in working order before he left. He also gave us all the customers service number just in case of any issues. Will recommend this store and company to family and friends.

This store is amazing. The store Rep , Neeya. Was super helpful. I was very indecisive and she was incredibly patient with me and my boyfriend.

Came to this store to get the new iPhone 12 and the Sales Rep , Neeya was so nice . This girl was made to sale because she made my experience so perfect.

Went to this store to upgrade my phone . The sales rep NEEYA was super helpful . This is my a favorite store definetly recommend it.

The youngman (Ashton) was very helpful and professional. He was able to accomdate me under 20 minutes. Great job!

I guess their 7pm closing time is just a suggestion. Just wanted to quickly pay my bill here 5 minutes before their posted closing time and nobody to be seen. Hope everything is ok.

I had a wonderful professional experience with Ashanti

Great store and staff. They are always helpful and courteous!!!

Went there to add an iPad to my plan . Neeya was so helpful I definitely will always return to this store so she could help me out.

Best AT&T store in all of South Florida. Very courteous and helpful. The employees go above and beyond to make sure their customers are satisfied.

I just called this location and This dude must be high out his mind you cant even under stand a thing he is saying i think the mans drunk or something im not going there for nothing anymore

Came to the store on New Year’s Eve. Not sure why they were open they should be home with their loved ones but besides that the young lady NEEYA was such a great help . Got the new 12 promax for myself .

At&T has the worst service ever!!! My friend has MetroPcs, he has more bar’s of service than I have ever had since switching to AT&T in 11/2019. I’m planning to go back to Verizon! This location will sell you lies and add many options I never agreed to. I’m constantly having to call customer service every month to take fees they added to my account since I opened it and they can’t seem to fix the issue. I hate hate hate AT&T ! Avoid AT&T at all cost!!!!

Rodney has always been so friendly. I am always happy to encounter such a wonderful person such as him. Thanks Rodney😊

Excellent service at this location every time I visit. There is rarely a wait to get anything resolved and the manager always ensures that are aware of the latest and greatest options available. They always have a nice selection of cases and chargers that are reasonably priced.

Walked into the store and was surprised of the amazing deals they had with the iPhone 6 cases. I was helped by Mario and was explained everything, and while I was waiting for him to check my account. They had a tablet where I was able to see some shows on it. It was Awesome. Teen Titans was on! My new go to store.

I moved from the davie area in April of 2019 and turned in my equipment at this time. I was told my account was up to date and I wouldnt have to pay anymore. Its now July and they have drafted out of my account every month since even though Ive called and complained 3 times. I just got a bill for 255 even though I havent had the service for months. I will be reporting them to the better business bureau because Im tired of their scams.

New management is great, very helpful. They are very knowledgeable and very friendly. Will forever recommend this store .

I have come to this store on several occasions for various problems and information. Samantha, Stacey, and Rob who work this store are amazing. Their professionalism, friendliness, and non-judgmental ability to explain technology and the workings of att for insurance, upgrades, etc. were very helpful. I have bypassed other stores just to come to this store. Thank you for having such patient, knowledgeable personnel.

So we walked into the store for the first time with my brother and were surprised that there were only 2 customers at that time (the place is new and not so busy). However, for a simplest questions in the world we spent around hour waiting to be served. Samantha was the one who tried to help us, but apparently she failed. First of all, if she doesnt want to do something or doesnt know something, she will tell you that:1. The system is down2. There is no option to do this3. You have to pay first then I can see your account4. There is no return policyIn the middle of the conversation she picked up her personal phone and disappeared inside break room so we had to finish our stuff with the manager (Ron or Rob is his name I think - excellent guy).When we walked into the store for the second time and Samantha met us again, I was already sceptical about her customer service experience. Once asked for certain phone model existence at the store stock, she advised us to look for another AT&T stores at Google Maps in the area and calling them in order to find if that model available. CAN YOU IMAGINE THAT??? I asked if there was no ability for her to check internal database system for that information, please see #2 above as her response. So we had to apply to another customer representative who was able to help us and easily find and call another store to verify our need. She is completely unfamiliar with the proper help to the customers.

Thanks Darrylton!

Cell Providers have become the Used Car salesman of the past AT&T Sells you their Bundles & then screws you Every way they can. I switched to another last year, turned in ALL my Equipment got receipts for Everything ! The Cable Part sent me a CREDIT for an Entire year but would NEVER send me a Check. The phone Part Never sent me Anything & when I went to turn on my old phone for another line AT&T had my # Blocked beecause they said I owed a Final Balance but WONT use the CREDIT I have with the Other. If You guys are Going to Bundle things It NEEDS to be on ONE BILL instead of these confusing bills that they Continually put Extra charges on. That Pinocchio character suits them!!

Great service at this location! New management and new staff are extremely helpful!

Great experience from entering to exciting! Marcus helped me solve my issue quickly!

I drive out of my way to go to this store. The service is always amazing and the manager, Faisal, could not be more accommodating. He sat with me and discussed my options because I am really dumb when it comes to tech items. Thank you!!!

They were very helpful with setting up the phone

Please be careful. AT&Ts customer service is now beyond HORRIBLE. All the towers in south Florida are degraded. There are blackouts everywhere. I never have more than 1 or 2 bars . Many times no service which affects my safety. The WiFi went down nearly every weekend and was too slow to stream Netflix most days.They will not take ownership of their inability to provide working service. I have wasted hours on the phone with their tech support and customer loyalty. Still no ownership of their mistakes and not following through on their end of the contract. Please avoid them and save yourself so much trouble and wasted money.

Great location. Natacha, Ashton and the manager Kevin are a great team!

Great customer serviceEmployees are very knowledgeableDaniel is An excellent representative of AT&T and goes over and beyond to ensure customer satisfaction!

Daniel and Antonio got me what I requested in a timely, professional, and kind manner. I highly recommend this location!

When we signed up for TV and Internet, the young lady in the store was very helpful. Unfortunately somewhere along the line our bill was messed up and we were paying WAY over what we were supposed to. I went in to see the person who set up our account. She was more than happy to help and found the problem quickly. She spent MANY hours of the course of the next few days on hold with customer service because we couldnt get anywhere with them. By the end Samantha had our bill back to normal and our account credited the over pay. She made an annoying experience much better

Very kind and willing staff. They help me save over $50.00 a month. Will recommend to all friends and family

This is an authorized retailer that does anything for money. They will add insurance without telling you or other features on your account that you will end up paying for without knowledge. If you complain about this they will shoo you out of the store with a promise for credit on the account which will never show up. These people are liars and give authorized retailers a terrible name. I never write reviews and felt compelled to do so because everybody deserves to know the truth. They care more about their pockets than they do the customer. Save your money and go to the corporate store less than a mile away in tower shops. It’s a nicer store, way more professional and even though it’s a longer wait you’ll save yourself a way bigger headache as I’ve been dealing with this insurance issue for months. I also know others that they’ve done this to personally.

Since this store has opened, it is so nice to walk in and be helped, everyone seems knowledgeable and willing to work with you. The assistant manager has gone above and beyond for us, Thank you again Samantha, you are wonderful!!

I visit this store for all of my phone issues. The reps here are always friendly, helpful, and make sure I have any issues completely resolved before leaving.

Samantha is very helpful and friendly!She find a way to extend our sim - card monthly plan which we missed to renew, she even text and called my number to make sure the number are working!!! Tumbs Up.....

Excellent custom service. Friendly staff.

Had a great experience!! Extremely helful!

Horrible experience. The manager SAMANTHA does not know how to manage a store. I walked into the store to purchase a phone that I urgently needed because I was on vacation and I needed a new phone to get onto my flight that day, because mine had broken. When i walked in i had to wait about 30 min to get helped by a associate, I gave him my ID and the pin for my at&t account. In the mean time I hear Samantha the manager argueing with another customer, the lady seemed really upset and ran out the store. Then Samantha comes over to where I was at with the associate that didn’t really seem to know what he was doing and she wisper something in his ear. Then they both told me that they coudnt sell me a phone because I wasn’t the account holder even though I was an authorized account user meaning I can do whatever I wanted to the account with just my id, which I have done in the past at multiple stores. They told me to just go to another store.She thought I wasnt well informed about how the system works so she tried to to tell me some bs. But I have been a loyal at&t customer for over 10 years. Then she said that we would have to cal the account holder so she pulls out her cell phone To call. After account holder answered and tells both of them that I was authorized to use the account she then told me that she just did not want to sell me the phone because she didn’t bealieve me. When I asked her To speak To someone above her she told me she didn’t have to do that. Then finally she calls her supervisor and runs into the back room, When she comes back out I asked her to speak to him myself and the Guy tells me that my ID doesn’t match the name on the account, so I asked the associate to spell the name out of the account to prove that It did match and I was offering them multiple forms of ID. Then the supervisor says that the only way for me to get a phone is if by calling the account holder and having him approve, which we had already done!!! So she calls AGAIN!! This time she couldn’t tell me that she didn’t want to sell me the phone because we were on the phone with her supervisor. Then finally I could finally purchase the phone if I hadnt need the phone urgently I would have just walked out. I was in the store for over an hour, the manager seems like she was just making excuses. She was extremely rude the hold time and just gave me short answers hoping that that I was just leave the store acting like there was nothing she could do. Someone like her should not be allowed to run a store by herself without supervision. I don’t know if she was racist or what but I have purchased products on the account with just my ID. She clearly doesn’t know what she doing and is very unprofessional.

Fantastic customer service

VERY GOOD SERVICE, VERY HELPFUL....ATT&T MANAGEMENT SHOULD BE VERY PROUD OF THE GENTLEMEN TAKING CARE OF THE STORE...

Just walked into this location excited to get the new Samsung Galaxy Active 8! However it was down hill as soon as I walked in...1st I was told I had to preorder as they had not been released yet. I told the associate that didnt sound right considering it says I can get it in store on the Web site. The I was told oh well we have them in the back in boxes still because the manager has been on vacation. Wait... this phone has been out for 2 weeks now... Really!!! I was walking in to spend $849.00 & walked out so irritated and question why Ive been with AT&T for over 10 years. Horrible Customer Service Experience

Currently open for iPhone 11 pre-order with exclusive deals such as buy one get one

Online pick up order was not ready

Manager was on the phone while he was helping me and looked like he hated being there

The worst att store I have ever seen, they do everything to lock you up in direct tv plan while you don’t get what they offered you , please don’t go there, stay away from them!

Really bad service

Ok service

Guys are great

Thank you for everything Kevin in Davie. Very loving !!

I want to highlight the careful, professional and excellent attention of Miss Jessica. Highly recommended for all people who require guidance and support from any service of the company, especially in Spanish.

Good attention.