Staff is great! They took their time to identify the issue the car was having and made sure it was fully checked and properly fixed before returning it.Frank was excellent at keeping me posted every day on the progress.

Very professional and no hassle dealership everyone in the office was pleasant and spoke introducing themselves. My salesman Luis Vega is the best will definitely use him again in the future. A++++++

The gentleman and woman at the reception area were very kind. The men outside as well, very nice. Anthony was awesome and even helped me out with some information I was not too sure of.They all made me feel very comfortable which is not something I can say about too many places. I appreciate all of them.

Definitely a seamless and amazing experience at BMW of Darien, I never like to leave reviews but I felt like this time it was warranted. Kason Evans a specialist over there really made the experience what it was, and I cant wait til my lease ends once again to continue going to him. Its truly the experience that makes people come back and they know how to treat you and make sure you feel valued. Appreciate you Kason!

Easily the best service department I have ever been to. I have owned six BMWs and have been in every service department in the state and you guys are #1And it all starts with ownership, management and training. you guys not only know what you’re doing but also understand customers needs. you have saved me on on multiple various occasions I will never go to any other dealership. keep up the great job

Staff is friendly and professional. They got my car back in good shape and even cleaned it. Thanks!

Love this place. Anthony and Jeremy met all my needs. I purchased a preowned but they made sure it looked brand new. The best experience I had with a car dealership!!!

Was driving from Boston to DC when i had a flat tire. Called a few tire shops, no one had run-flats in that size. Called a nearby BMW dealer and they recommended Darien BMW b/c they had stock. After some back and forth on whether they could fit me in that day for service they did replace the tire and got me back on the road again! Thrilled with flexibility of their service team!

Terrible experience overall. Very unorganized, communication was absolutely terrible for a very simple service. Also, very over priced. Never going back again.

Always a pleasure getting my car serviced at BMW Darien. Very professional and courteous and a great car wash to boot!

Very competent and knowledgeable team. Sebastian made the transaction seem smooth and effortless.

Anthony Fischetti and Freddie always give me the best top notch service. I love coming to BMW of Darien. Thank you to the entire team!!!

Always courteous and professional service!

I Was charged an uninformed price when I changed my mind about a service. Very disrespectful & not honest

I will start off my review by saying I am normally not the type to do these kind of reviews, however after speaking with colleagues who also lease luxury vehicles about my experience they told me I should not stay quiet.I came into BMW Darien to get a check engine light looked at on my leased 2020 BMW 330i. I normally go to the Port Chester service center as I leased my car through BMW Mamaroneck. However, being that I live in Stamford I decided to go to BMW of Darien.My first complaint arose when no transportation was provided. I live about a 10 minute drive from the dealership in Stamford (1.5 miles) yet was not offered a shuttle to/from even though I elected for it when I scheduled the service. I had to go through the inconvenience of calling an Uber.The check engine code was for a lower radiator blind, which I was informed is not covered by warranty... The main reason I leased the car was to be under the BMW new car warranty. Given that the part doesnt affect driving and is mostly related to emissions, I declined to get the $1,200 job done. Once I declined my advisor still charged me a $200 diagnostic fee which I find disappointing given thats its a leased car. I did not make a big deal and payed the fee anyway. They did not even have the courtesy to remove the check engine light !!!Finally they didnt even have the courtesy to wash the car... Every time I bring my car to the BMW Port Chester service center for routine maintenance, I am provided with a loaner, amazing service, AND my vehicle is washed. I dont know if its because I did not lease my vehicle through BMW Darien but either way I will recommend my friends and colleagues to go to BMW of Mamaroneck/Port Chester.

Trevor did a great job correcting an issue with my X7.

Fast efficient service. Very organized and professional.

AMAZING service! I purchased a certified BMW in May from BMW of Darien. They had the exact 7 series I was looking for so I drove a couple hours from New Jersey to get it. Tim Haines and the rest of his team made the sales experience simple and quick. Last week I had an unexpected minor issue with the vehicle and reached out to Tim. Tim connected me to the service manager, Trevor Martin. The next day, Trevor had a member of his service team, Dean, drive from CT to NJ to deliver me a loaner and take my car back to Darien for service. Upon completion of the repair, Dean delivered my car back to my office in NJ. There was ZERO inconvenience on my part, just amazing service and care from everyone involved at BMW of Darien. Thank you Trevor!

I would stay far away from this dealership if you want good customer service. I was dealing with a sales rep by the name of Jeremey who took my credit application at 11:30am and I have made several calls and attempts to communicate with him in regards to the vehicle I wanted to purchase. I have called, left voice messages and even texted to no avail. He called me back at 4:45pm to get a answer for me. I would not recommend going here if you want a vehicle

Patricia the service advisor is excellent, her communication and professionalism is 5 stars

Fantastic service dept.Love this dealer.

I used Bmw dealership in white plains NY. I don’t have much to say about them. They’re very expensive and shady. Then I googled Bmw near me and found Bmw of Darien.Called and made an appointment. I couldn’t believe how helpful and knowledgeable Tiffany at call center was.I went to my appointment and was greeted by the service manager who was so polite and helpful. I was sent to Frank from service who took care of everything. By far this is the best service Bmw dealership I’ve ever experienced.Frank kept in touch with me and updated me every step of the way. I wouldn’t recommend any other dealership for any service.They’re truly exceptional. Thanks to the whole team. I am truly impressed with this dealer services.

Bait and switch. Sold a car back in May which they havent managed to remove from their website, and this cross-links to autotrader, cars.com, kbb.com etc when searching for similar vehicles. I called about this vehicle four weeks ago and they told me it sold, but its still up so I called again to see what the deal was and a rep from the dealer confirmed it sold in May but if I give my contact info theyll call when they get something similar (theyre going to sell your contact info to marketers BTW.) What theyre doing is a textbook bait and switch and shows extremely poor taste and business practices which BMW is supposedly above... pretty shady IMO and very off putting.

Horrible customer service. Found car online, and asked salesperson Jeremy for a Facetime walk through to make sure it was OK before buying it. He said hed get it and call me back in 2 minutes. Called back 25 minutes later and I couldnt talk because I was at Doctor. I called and texted him back 25 minutes after that for the walk through and he didnt answer, call, or text back. 4 Hours later, when I asked what happened, he told me the car was sold in the 25 minutes I was at the doctor. Glad I waited by the phone for 4 hours for nothing.

We recently bought a Certified Pre-Owned X3 here. The reception and service we received first from Sebastian Mortenson and then from Anthony Martinez was nothing short of outstanding. We found the car on line and spoke with Seb on a Friday afternoon. We drove over the following Sat morning and he had the car ready for us and gave us the opportunity to drive it alone so we could discuss it and feel more comfortable. After the drive he offered us a very straight forward deal on our trade in and was open about the price, and possible financing options. There was NONE of the usual back and forth, and let me talk to my manager, business. It was the first time in our lives we felt like the process was open and understandable. We thought it over and requested some body work be done on the car. Seb agreed and when we came back several days later the car looked great. We worked with Anthony, who had answers to all our questions, and in @ 30 minutes it was finished. Honestly, these two gentlemen worked seamlessly together to make the experience painless and actually pleasant. We had been thinking of going to a dealership closer to home, but these two made the drive MORE than worth it. We will be return customers for LIFE. Believe us - this place is different: honest, straight up, well run (family run) and they will treat you like you deserve to be treated when you spend the kind of money this brand requires.

Barbara Monick is fabulous. The dealership is terrific. The cars are great. The facility is very conveniently located. Highly recommended.

Service department have decline alot. They are very unprofessional.

Excellent and reliable customer service!

Ive been hesitant to take my car into the dealership for service because I always assumed the rates would be significantly higher than my local mechanic. However, my experience at BMW of Darien today changed everything! First of all, service pricing was extremely competitive. For the customer service and amenities available (I used their shuttle service to take me to work while my vehicle was serviced), it was an amazing value. Everyone was super friendly and very engaged (a happy staff really makes a very noticeable difference in the customer experience!). It was a very comfortable vibe from beginning to end. But the superstar today was truly my service advisor, Liz Escobar. She was amazingly competent and her customer service was outstanding - from the initial consultation, the follow up via text while I was at work, and her complete explanation of my services completed and recommend upcoming services. I will ONLY bring my vehicle to BMW of Darien for my service from now on... and my next upgrade. They made a customer for life from me today!

I wish I purchased from here, but I did not. I ran into a major issue when I purchased from BMW in Bridgeport and I looked to other locations and it’s because of Vince Robustello at the Darien location that I will continue to be a BMW customer. He is Director of Parts and Service and he understands customer care. He knows any car better than anyone there and I know he’s not in sales but I know that if I have interest in purchasing or upgrading my vehicle I will go to him first. Thank you! You are what customer care is all about! And he will go above and beyond to help you in anyway and if he can’t he will assist you in the right direction!

Great experience with Claus. Not pushy, knew performance stats on the M cars, and great experience.

My boyfriend was in for a service appointment today. He met Trevor Martin and he was amazing! Thank you for taking such great care of your customers. Thank you so much for all your help today, it was a pleasure!

Anthony Fischetti and the entire SERVICE team are the definition of CLASS. Anthony always gives you options regarding your serviceand is always willing to explain all your questions. Go see Anthony next time you service you BMW, I promise you won’t be disappointed

Blown away by their incredible professionalism. Delightful people, helpful technology and great communication. The best! Liz Escobar in particular was so helpful, kind and responsive. Ill be back!

BMW Darien service is awesome. The guys who work there are all so friendly and helpful. They bring an umbrella to your car if it’s raining. Open the door if your hands are full. Nick, my service rep, was great. I am a woman and know a lot about cars, I’ve bought all my cars and have even changed my battery, headlights and always change my own flat tires. Not afraid to look under the hood. Most (if not all) salesmen and service reps are usually condescending and talk over me as if I don’t know what I’m talking. Nick was not that way. He was real and not slick. So nice.The ladies at the front desk are nice too and I love that they provide a loaner when you drop your car.5 stars for BMW Service!!

Recently purchased a certified pre-owed X5 from BMW Darien. Our salesman was Greg Michael. Want to extend a warm Thank You to him and the folks there for a wonderful buying experience. Everything was upfront, well explained, and delivered as promised. Received the same level of attention before and most importantly after the sale as well. This is my 2nd pre-owned BMW and the difference between the 1st buying experience (not a BMW dealer) and this was remarkable. Highly recommended. Thanks again Greg and Anthony. BTW, the X5 xdrive50 is a beast of a vehicle! Also highly recommended if you are considering one.

Attentive team who are easy to deal with makes the buying experience a pleasant one. Worked with Sebastian (Seb) and placed my 7 Series BMW order in less than an hour. Surely a much more pleasant experience than the one I had at a nearby BMW dealership.

Ive had a great experience. The staff was very helpful & polite... They fixed my AC issue same day. I was so grateful i purchased a hat and ill be going back for the bookbag.

Non pressure environment, helpful and accommodating sales people .

Incredibly poor response and after sale care. They did not follow up on the repairs they promised to make on the pre-owned X5 we bought nor did they order parts I paid for. Only interested in making a sale. Very disappointed especially considering how many other BMW dealers are in the general area

Service experience was welcoming, organized and professional. My car was coming due for a regular service, I didn’t even call and BMW of Darien contracted me for a recall service. They were accommodating with setting up an immediate appointment and provide transportation for me to get to work while the service was being done. Overall it was a great service experience.

Amazing service team, good people to work with and a good place to get your car serviced. Impressed and thankful to Trevor Martin from the service team leadership who helped with ideas and suggestions for car tire replacement and helped me replace too. amazing attitude. He always talks to many customers and you can always see him interacting with customers, and his service team frequently. Can always be seen on the floor. Great attitude and smile. THANK YOU !!!

BMW of Darien is the best. Extremely professional and timely. I had an issue with a headlight and they fixed it under warranty for no cost, while another dealer would have charged me almost $700 to repair it. I highly recommend BMW of Darien. James in the service department is wonderful!

Had a bit of unfortunate experience with my 328i, needed a full engine replacement due to a bad timing chain. While I opted to not replace the engine, I could not be happier with my experience with the staff. Frank took the time to examine the car and reach out to his rep to get the best possible price he could for me. Although it was still expensive, he managed to get me a considerably better price. Upset to lose my BMW, but I would definitely recommend this dealership due to their great customer service and dedication to do right by the customer.

Great prices. Great process. Nice people.I have purchased/ leased. 4 cars from BMW Darien and have been very pleased with the process. The service team is also very attentive and response

One of the best car buying experience at BMW of Darien! Outstanding customer service, attention to detail, and helped me every little step of the process when I had to order the 3 SERIES.My Client Advisor Barbara was super awesome and she made the car buying experience enjoyable. I would certainly come back again. Thank you BMW of Darien!

BMW of Darien was AMAZING! I had originally gone to another dealer and they were trying to pressure me into something I couldn’t afford. I then left and came down to BMW of Darien. They were amazing from the moment I walked through the door. My salesman Yussef was professional and kind. He did everything to make sure that I got the car I wanted and it was affordable. I am so happy that I am driving my new car and I had a wonderful experience. Thank you BMW of Darien. I will be back! :)Sincerely Raven

Seb was great during the entire process. He walked me thru all my options and was always responsive to my questions. The process was fun!

Had to be late for an appointment there and they couldn’t have been nicer about it. James K. is terrific. He quickly understood my concerns, never wasted my time and solved the issues in a smart way. He is a great communicator- never had to track him down once- he was tracking me down! the new ladies at the front desk were wonderful. Great attitude and welcoming.

I decided to give this dealer a second chance after a prior negative experience with them, several employees involved. This was a huge mistake... I purchased a 2017 M240i from them, at time of purchase I needed to pay past property taxes which I was unaware of, in order to register vehicle. At the time, I was given the impression storing the vehicle, even for an extended time, was not a problem... The sales rep, Trevor, even stated it could stay there until Christmas for all he cared, this dealer like most will say one thing or give the impression thereof then turn around do another... I was then harassed about storage of vehicle and negative reviews made, I received a call from Anthony Martinez requesting me to remove one or more made which I did as a courtesy to my sales rep whom was nice enough to give me a ride home after issue with tax bill/registration.. Extended them this courtesy was a HUGE mistake, regret it later....When I picked up vehicle, an item was discovered missing then later deemed stolen, I left a USB car charger inside, it was nowhere to be found when I picked up vehicle. I was charged $1,800 in storage fees which I believe to be bogus, they technically store cars there all the time as they have several on lot which are unsold...I had to pay these fee to get car out only to have an item stolen out of it...when I brought it to the attention of the owner, Paula Callari, I was brushed off and told to enjoy my car...I would enjoy my car if I bought it elsewhere...This dealership is like most dealer, say one thing, turn around and do another. Lie and steal from their customer.

I got ripped off by their service team. I would frequently return for a new run flat tire. They told me I needed a new wheel since it was bent. I ended up spending hundreds on a new wheel every time. I was never told that they could be reshaped at a machine shop or that the wheels still had value or if I wanted to keep them.I have a suspicion that members of the service team did so to profit for themselves by doing just that with wheels that the dealership considered waste and preying upon those without sufficient knowledge.BMW Ridgefield told me the other option and I was stunned. I only go to Ridgefield now, even though it’s a bit farther.

Great service and great people. None of the bad back and forth dealer negotiations needed. Got the lowest price offered in the region and the friendliest experience ever from Chris and Anthony!

Great experience here. Every worker there was super friendly and accommodating. They worked with me efficiently and explained any questions I had! Definitely recommend them.

Terrific dealership. Barbara was superb in helping us choose the perfect car at the right price when our prior lease was up. Extremely smooth transition process and the new car continues to delight. We couldn’t be happier.

I came into BMW of Darien on a busy Saturday and the sales representative I was going to meet with was busy with another customer. So instead of making me wait, as many other dealerships would, they quickly introduced me to Chris who already had keys in hand for the vehicle I came to see. He showed it to me, and knew how to operate every feature. We test drove it, and then Chris was able to answer every question I had. He explained in detail the benefits of a Certified Pre-Owned BMW many of which I was unaware, and the next business day I came in to close the deal. The car was detailed and spotless. They set me up with Julian to sign papers and he was also able to answer every question I had, and I had many. Working with such knowledgeable people gave me a high level of confidence I was working with a top level dealership and getting a quality vehicle to match. I would recommend BMW of Darien to my own mother, knowing even she would give it the thumbs up. Great job guys.

I bought my beautiful brand new BMW 3-Series from BMW of Darien a few years ago. They have always treated me with respect and have provided me with great honest service on the vehicle. I have had a wonderful customer experience with them!

I didnt pay much attention when Google popped up the review box and I accidentally left a 4 star rating. But actually I want to rate BMW Darien a 5 star dealer, so I edited my review and posted it again. The staff there are very kind, knowledgeable and professional. They treat their family owned business with pride and customers with respect. I would highly recommend this place for your next BMW.

Just leased my second BMW with Trevor at BMW of Darien. He was great communicating throughout the process and extremely helpful securing the car I wanted. I felt like I got a good deal and I love the vehicle. The finance process with Anderson the day I picked up the car and turned in my lease was quick and easy. Everyone at the dealership is always extremely nice and helpful. Highly recommend.

Exceptional Service! From the moment you arrive, someone is there to open the door for you. They whisk you through the process so effortlessly. No matter the issue, large or small, they always go out of their way to figure out what the challenge is and how to fix it. Impressed with the way the Foreman, Neil seriously looks into the issue at hand. My new Service Advisor, Anthony was also fantastic. Service is beyond five stars.

I had the best salesperson Beverly that gave me the best customer service and explained everything detail of my new electric car that I love. The staff was so professional. I’m very happy

All service & repairs done by dealers are expensive. And BMW of Darien isn’t an exception. However, they are extremely friendly and courteous, besides getting the work done. From Freddie who checks you in, to Frank, our service rep, I always feel good about bringing our cars here. Frank will keep me abreast of updates and precisely when the car is ready for pick up. And, Freddie, besides always smiling, makes sure I’m comfortable while I’m there. Need a ride home while work is being performed? No problem. Freddie will arrange it. And the shuttle driver who takes you home is no less courteous and friendly, too!

5 stars. Claus and Anderson were great. Claus made me a good deal online and made all the paperwork ready. I walked in and in 3 minutes I took the car for a test drive. Anderson was super helpful and explained everything. I traveled from NYC to BMW of Darien and I was super pleased. Highly recommended

Always a pleasant, positive experience! The service I required was done flawlessly. I especially like getting my car back perfectly cleaned!Thank you!

Had a real positive experience with the dealership. The salesperson, Yussef was very knowledgeable and nice - a real pleasure to do business with. He and Anderson, the finance manager, were very clear with each step in the process. They made buying a CPO very easy. Id recommend the dealership highly.

I was very happy how fast they handled my service and how fast they repaired my car. Also how great it was to get a loaner car from BMW . I definitely would buy another car this winter and hope they keep the great service up. I buys cars every 2-3 years and would definitely like to keep that relationship. Thank you so much.

Great service! I went for an oil change. Formalities took less than 5 minutes. Shuttle car was ready to drop me off. It was same quick while picking up my car. Awesome!

Very professional, friendly and attentive. Chris, my service advisorr was thorough and helpful. This was the first time servicing my vehicle here. I am thrilled with the ease of setting an online appointment and the text follow ups and alerts. I will definitely be back to service my vehicle here and highly recommend the service department!

I just leased my first BMW and had the best experience at BMW of Darien! I worked with Sebastian who was extremely helpful throughout the whole process. He was professional, easy to communicate with, and worked with me to meet my end goal. The whole process from start to finish was stress-free and extremely pleasant. If you’re looking for a great experience when shopping for your next vehicle, Sebastian at BMW of Darien is the person to contact.

I worked with Yussef and he was great. He always had time to speak with me and was very knowledgeable about the car I was looking at. A problem came up on my end and he worked very hard to help me solve it. Overall I have zero complaints about his level of professionalism and his level of care. I would highly recommend working with him if you go there.

I had a very good experience at BMW of Darien. The staff went above and beyond to help me. The service was great, but more importantly, I feel that the staff are honest. I am a recent widow, and I was having difficulty getting the roof racks off of my car. When I mentioned it, the Service Advisor, Chris L that I was working with, immediately offered to help. He and another employee were able to assist me in getting the roof racks off. This was more helpful to me than they could imagine!

Frank Ciardullo and Neil the shop Forman know my x3 2005 like the back of their hand. Went in for Check engine soon light . smoke tested test drove several times to make sure the car was running Lean proper mixture.When comes to under the hood these guys are the best , compassionate about their work ,highly recommended for all BMW ownersregardselsie liong & chris carucci

I recently got my car serviced at BMW of Darien. It was a very smooth experience and all my questions and concerns were addressed promptly. Vincent was very good in taking care of my needs. It was a very professional service. I even had a loaner car for the day.

Excellent service, they took their time to diagnose the problem I was having, which was resolved. They provided me with a loaner vehicle and with a detailed report of my vehicle. Very professional staff and Vincent my service advisor was excellent.I will definitely will be taking my vehicle back to them.

Check engine light on for a car with 50k miles. I wasn’t thrilled about that. Getting the appointment with loaner was tough. Luckily this was something that could be fixed on the same day, so worked out.Thanks to Vince, good customer service and made sure it is covered under warranty.

Fantastic service. Peter always takes care of me and makes my service experience seamless. Everyone was polite, accommodating and friendly as usual. My loaner car was excellent as well.

Great service from friendly staff members. John is outstanding!!! Everytime i revisit this dealership he stays the same. John is professional, engaging and really shows he cares. I live in New Rochelle and I also return to Darien for my service and future car purchase.

I took my car to Darien BMW dealership and they handled me very well. Peter, my client advisor, is courteous and the service was done before the scheduled time frame. Car was washed clean and shiny before returned to me. I had one issue with my license plate (not planned originally) and their technician took care of it on site. Quite happy and satisfied!

Anthony of BMW in the service department is so professional. He texted me throughout the day keeping me updated on the service of my car and letting me know as soon as it was ready. He was very knowledgeable and helpful regarding any service plans that would be of interest to me. All my experiences with BMW of Darien have been extremely positive.

Stephen Kozlowski is an Excellent sales person. Knowledgeable and practical in helping decide model and options. Very helpful and patient

The care received while having our vehicle in for service was above and beyond. The Customer Service was out of this world. From the moment we entered the dealership to inquire about service, making an appointment for service, to the time our vehicle was ready for pick up, Peter took care of it all. Words cannot express our sincere thanks for everything. He’s phenomenal and will have us driving a BMW for as long as we live here in Darien!

Darien has never done me wrong! Really great service department and that’s coming from someone who experienced horrid service at other BMW dealers.BMW Darien service definitely sticks out as one of the best.

Today was my first time interacting with Darien BMWs service Dept, In a word, Excellent

Last service done at BMW Darien was outstanding. James really meets my expectations, he has great customer skills and car was also clean after service.

I have to say this BMW dealership is outstanding and Sebastian is absolutely the BEST car salesman I have ever worked with...in fact I’ve been leasing cars with him since 2006. He is professional, honest, genuine, thoughtful, informative, patient, helpful, kind and an exceptional guy. I trust him and appreciate how he always works a little harder to fit within my budget and model. If you’re in the market for a BMW (or think you might be), Sebastian is your guy-no pressure selling and very client focused!

I’ve brought my car there four or five times for service, always done well, always done on time, always great service (like finding me a loaner car on very short notice when all were already loaned out - which is what they did last week). Highly recommend these guys for service.

The staff at BMW Darien service is amazing! This was my first visit for a one year check-up on my new car. They are prompt, professional, and friendly. Getting my loaner car was seamless as well. I am so happy I purchased my car here!

I think this is a repair shop that looks for ways to run up the bill. Just be careful. They cost quite a bit, and they seem to “find” a lot of problems that might not really be problems

Leased my the third Bmw from Trevor!. He was available to answer all questions during the process. He’s dedicated, fast , and honest! If you’re in the market for a new car, this guy would make the process so smooth and fast! Excellent service!Highly recommend!

The service department is super. I was greeted upon arrival and introduced to the service rep immediately. I received my car back in time as promised. Work was completed and my car was washed. It deserves my 5 stars!

Always super helpful and super nice. Service greeter guy is so nice and helpful. I’ve gone in twice now with issues with no appointment and they have accommodated me and taken care of the issues.

I had an excellent service experience at BMW of Darien and I couldnt have asked for a better experience. Service manager Anthony was patient enough to understand my concerns about my car and was able to resolve and provide detailed explanation. If you are a BMW owner in Stamford area, this is one of the best place to get your car serviced.

This is the finest service department that I have used over the years.Easy to get an appointment and work is done when promised.They are a pleasure to deal with and do quality work.It is an extremely well run department.Again serviced my car at BMW of Darien. I stand by my previous review.They do an excellent job and make everything easy.I highly recommend them for all service needs.

Let me just say the team at BMW of Darien are amazing! Superb customer service! So welcoming and pleasant. Vito made the buying experience so comfortable for me with the highest level of patience and Kudos to Anthony Martinez for combining it all for the ULTIMATE experience. You guys rock! From the bottom of my heart THANK YOU TEAM BMW of Darien!

Everyone is so welcoming and professional at the Darian, CT location. Chris from service is always welcoming and professional. This is why I have been driving BMW cars for over 20 years.

Service is always completed in a prompt and courteous manner. I appreciate the text alerts with status updates along the way. The detailed report covers all aspects of service.

I have worked with 4-5 BMW dealerships across the country over the years and BMW of Darien is HANDS DOWN the best I have experienced. They are courteous, prompt, thoughtful, helpful and I trust them. They have done great service and taken care of a few pesky recalls. When I am ready to purchase another BMW I would definitely work with them. They have totally turned my opinion around after some less than stellar interactions in other parts of the country. I work with Peter and he has been great.

Lets face it, car shopping can be a daunting and stressful experience, especially for a used vehicle. I went to several dealerships before I stopped in at BMW of Darien traveling from NYC. BMW dealerships in Brooklyn and NJ were unwilling to negotiate on vehicle prices and gave laughable trade-in offers. When I made a stop at BMW of Darien, I was not pressured to purchase - in fact, Jim treated me with professionalism and allowed me to drive the vehicle in a spirited manner even before taking down my information. After 30 minutes of inspecting and driving the vehicle, Jim made a deal for both the trade-in and the purchase. I left the dealership extremely happy and Jim took care of everything for me. The little details matter the most - I asked for an extra set of keys; he made it happen. I asked for weather mats; he made it happen. I asked if I can pick up the car the next morning; he made sure the vehicle was prepped and ready to go. Ill be coming back for my next vehicle purchase and service needs. Great staff and dealership.

The salesman i did business with was great, with one exception, he promised to mail a bottle of touch up paint, because they did not have the color in stock. Free of charge. Guess what ? the paint never showed up.

Service at BMW of Darien is always great, especially when working with Vince P. My problem is that things are constantly going wrong with my X5 diesel and it only has 100,000 miles on it , and the repairs are very expensive and not covered by the warranty. Ive been a loyal BMW customer for over 30 years, but this always seems to happen with the older cars and it has me questioning my loyalty to their products.

I had a very good buying experience. Staff was very professional and Jim was very helpful. I would definitely recommend checking this dealership out if youre looking for a BMW.