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Verizon Authorized Retailer Victra
853 Shugart Rd, Dalton, GA 30720, United States
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Ya
Review №1

Lixandro the manager helped my husband get a buy one get one free offer yesterday and we came back so he could finish transferring my stuff to my new phone today

Li
Review №2

Awesome experience! Did a great job with putting on a glass screen protector and case. Very nice job! So happy!

Ma
Review №3

Took my wife’s phone to get checked out because it was having technical issues and lisandro was able to quickly fix it and answer all the questions I threw his way. The only store in Dalton I’ll visit from now on!!!

Ma
Review №4

Lisandro was very patient with me and helped solve my phone issues. He was very understanding and had an answer for every question I asked

Jo
Review №5

I am a senior citizen,have only owned one cell phone in my lifetime, when it died I had to get a different kind, at my age its difficult to learn new things like cell phones. Christian , at the Verizon store was so kind and helpful, he set up new phone, showed me how to use it and was so patient with me. I would recommend Christian to anyone shopping for a new cell phone.

Je
Review №6

Lisandro in Dalton store was extremely helpful. My experience was top notch. Pleasant adding new lines to my new service which I switched over from AT&T!:)

Aa
Review №7

Christian and lasander were great! Christian helped us with our new phone updates and he was very kind and informative. Will definitely shop at this store again. And NOT walnut Avenue store

Mi
Review №8

Our visit to the Dalton store was great! Christian was super friendly, knowledgeable and extremely helpful!

Mi
Review №9

This is your Verizon-must go store. Outstanding customer service. Christian was great!!!

We
Review №10

Store was laid out very well and even though there was only one employee there he was very helpful however items that I were in search of were not in stock.

Jo
Review №11

Only had to buy a new screen protector but the gentleman helping knew just what I needed, put it on for me and was overall just very friendly.

Je
Review №12

Good service.

Ke
Review №13

Lisandro, Christian, and Alex they are very nice and helpful...

Ka
Review №14

Jordan was very helpful! This location is much better than the one on walnut ave! The costumer service was great and friendly and there was no wait! I recommend only going to this location in dalton!

He
Review №15

Great experience! They took the time to help me pick out the perfect phone for me and a tablet for my daughter based on our needs! The manager took the time to get to know what we needed! Great big thanks!!!!😃

Ke
Review №16

I have had 100 percent better experience at this store than the store on walnut avenue! They are friendly and help with any issue we have ever had. Taylor has been great and the manager Jordan is excellent as well.

Pa
Review №17

Helpful team and easy to work with.

Ch
Review №18

Excellent customer service would defiantly recommended

sa
Review №19

I would like to give a big thanks to Jordan for all the needed help. Very informed and answered all my questions clearly to where even an old guy like me could understand. An easy 5 star rating.Thanks again Jordan

An
Review №20

We came in to complain about our current bill and our ridiculous overages! Jordan and Taylor as well were great at listening and helping me change over to unlimited and I got an X-r for less than I was paying for my iPhone 7 monthly!!!!! I’m extremely happy with Verizon overall and I will follow this manager and Taylor anywhere! I appreciate the great service so much!!!! Highly recommend.

Sy
Review №21

We went into the Verizon store today with the intention of finally being heard - and quite frankly to terminate our account if necessary due to terrible customer service. We walked in and, to our surprise, we were greeted with the most helpful, kind and knowledgeable staff our local Verizon store has had in years! Jordan and Taylor singlehandedly changed our entire out look on a company that our family has been with for several years back to a positive one that we can be proud to be apart of once again. Quite frankly the difference between the customer service we’ve received in the past and what we experienced today is night and day! I am so glad these two have taken over our local store! They deserve a raise!

Sa
Review №22

I highly recommend this location & Jordan Terry! I had issues with my Iphone & he fixed it pronto! He was personable, professional, & knowledgeable!I tried the Walnut Ave. location & was not happy! The guy gave me the # for Apple & said they would walk me through how to fix it!

Ha
Review №23

These guys are number one! They put up with me for so long! Highly recommend these guys! Thanks for the Samsung galaxy note 10+! Im loving it!

ty
Review №24

Great experience over all I would like to thank Lauren Smith and chrissY ball for all your help thanks for staying over for setting my tablet and phones up yall are the best I am so happy

Ja
Review №25

Lost phone. Went in got what I needed. Very helpful staff. Definitely a five star plus place.

Ma
Review №26

I really liked Carlos. He provided great customer service. I highly recommend both. I will always be a Verizon customer.

ka
Review №27

Went to upgrade Friday 5/5/2017 but called before I went and Tyler told me they closed at 7:00 but would wait on me. He even called his manager Carlos to come and help because we had so many upgrades. They both went above and beyond in helping us and stayed until almost 10:00. Highly recommend this store. Thank you both for such professional help.

St
Review №28

I came in completely indecisive and full of questions. Jordan took the time to answer all my questions. He truly went above and beyond.

Ja
Review №29

This place is amazing! Best Verizon store ever! They met my needs and even found my desired phone at a neighbor store and got it here same day! Chad was able to develop an amazing team and still keep customer satification #1. If you ever make a switch, this store makes it easy!

Ru
Review №30

Jorden is extremely professional and helpful. Taylor and Chrissy were very helpful as well. Jorden is very knowledgeable. I highly recommend his store.

Iv
Review №31

Great customer service from Jordan, definitely recommend this store over the others

Ca
Review №32

Carlos and his team are amazing! Thanks guys for all your help and our phones, the service is awesome. Thank you for going out of your way to make sure our Son had the phone he wanted for his sixteenth birthday!!

Sa
Review №33

Very helpful staff

Ma
Review №34

Have been dealing with this location for several years. Bought a new phone several months ago and got a case reccomend by the employee. Side of case is now falling apart and this store wont back up what they are selling. I was told the case has a lifetime warranty but without the box, just out of luck.... but they offered to sell me another case.

Ma
Review №35

Amazing customer service! Carlos and his team are amazing they helped me so much and I will definitely be back here for more service.

ph
Review №36

Very good service. Very knowledgeable and curtious. Taylor was amazing.

Am
Review №37

Very helpful, Jordan was able to help me activate my phone.

Ro
Review №38

Very helpful and friendly

Al
Review №39

I highly recommend this location. Ive been to many Verizon locations, & this is by far the best. Efficient, fast, & high quality service. Just go in & ask for Jay Mack.

Le
Review №40

👍

Ma
Review №41

Shout out to Carlos for his amazing customer service. I am from Cincinnati and was a needy customer. He was so attentive and patient with me today. Couldnt have asked for a better experience.

Jo
Review №42

Taylor and jordan gave outstanding service.

Ba
Review №43

Jordan was amazing helping me today ! Wonderful experience!!

Be
Review №44

Great customer service. Carlos and his team are amazing

To
Review №45

I hate thisplace its always a. rip off

Ch
Review №46

They are not a corporate store. Inventory not up to speed with best Verizon equipment.

Ca
Review №47

The gentleman stayed after hours to help us. Very nice man!!

Ch
Review №48

Friendly associates. Very knowledgeable easy in and out parking

An
Review №49

We came here wanting to upgrade my family’s phones. 4 phones. There was three workers and one lady which was a customer. They were all just talking together and no one helped us, all they said was hello but that was it. Horrible place to come when you’re just wanting an upgrade.

zi
Review №50

Great atmosphere, good management very friendly, and helpful

kr
Review №51

Everytime you walk in the people are so rude. The only reason I even go to this one is because they’re closer.

ca
Review №52

Extremely helpful, out of town with phone problems, and Greg Langford was very proficient in solving our problem. Could not be more pleased.

Jo
Review №53

Fast service & No wait time.

J.
Review №54

I hate Verizon! Dont recommend them at all!

Yu
Review №55

Thanks to Verizon my phone service is awesome

Na
Review №56

Amazing Service 😊

Ch
Review №57

Great staff!

Ka
Review №58

Great customer service!

Gl
Review №59

Great helper very nice

Ad
Review №60

Amazing services

Am
Review №61

Carlos is great!

Os
Review №62

Got the help I needed, with my problem.

Ri
Review №63

Great staff!!

De
Review №64

Thank you, David.

Te
Review №65

Slow to help people

Information
10 Photos
65 Comments
4.5 Rating
  • Address:853 Shugart Rd, Dalton, GA 30720, United States
  • Site:https://www.victra.com/?y_source=1_MjcyNzE2NC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 706-229-6929
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–6pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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