Loved the kayaking experience with them. Being on a kayak for the first time, I was very nervous. The check in process was easy. Had a tandem boat (2 person on board) for couple of hours. The staff were very helpful in helping us get on board the kayak and off board after we finished kayaking. Received simple instructions from the crew about kayaking techniques which made it even easier for me. Would definitely be renting kayak from them in future again.

I can’t believe this !!! We were sinking and sinking from the back of the kayak !! Don’t come here !! They don’t check their kayaks!! Water got inside the kayak . Go somewhere else . Is not worth it . Bad bad service!!!! Thank God nothing bad happened to me and my wife while being in the water . They didn’t care. I’m not coming back !! Never 👎 what made me more upset was that it was my wife’s first time kayaking and had such a horrible experience. We paid for one hour and only used 30mins of it! And they did not refund the rest of the time we PAID! As you can see on the picture the kayak was completely filled with water!

Pretty pricy for the rental. They do $27 for 1 tandem and $20 for solo kayak and it’s just for 1 hr. However, the people are knowledgeable and friendly. The price is just abhorrent.

Awesome experience. A must try if youre near the lake. Watch weather if its your first time. Avoid windy days because the choppy water can be difficult for someone who doesnt have experience. It is otherwise a fabulous lake and the White Rock Paddle Co + team was great!

Very fun. Love the kayaks. Gotta try it :)

Communication wasnt quite there regarding late return - felt like they specifically hide key things on verbal communication during the initial instructions time , and put it on the fine print to charge money later . Would not recommend this place . Perhaps having them on fine print is contractually correct, but to win over customers interest , they gotta do a better job of communicating about the late fee ,as its not a guided tour .

I’d like to preface that I don’t give poor reviews. I’m writing because I am deeply disappointed with the customer service I received for my FIRST time ever paddle boarding. I told 3 staff members that it was my first time paddle boarding with hopes that I would get a mini tutorial of how to use the paddle and turn my board. However they just pushed my board in the water saying “I would be fine.” I got stuck TWICE near dead ends of trees/bushes and one of the staff members did come to my rescue the first time. The second time I was stuck in the tree one my friends in the group I was with had to counsel and instruct me how to use my paddle back to shore, which took a while since it was my first paddle boarding and it was extremely hard to paddle against strong currents. Even the staff member that came to my rescue the first time said the currents were stronger than usual today. Because of the lack of instruction, I got stuck in the middle of the lake with the current; therefore I fairly believe I should not be charged since it was not under my control. The lady said I should have told the staff members that it was my first time and I informed that I did. I’m upset because I did not feel comfortable at all for my FIRST experience paddle boarding and I feel it is to charge me an extra $23.95, a first timer, for arriving late. I would NOT recommend White Rock Lake for any first timers like me for your first experience paddle boarding- especially if environmental factors, like currents, occur and you’re stuck in the middle of the lake because this company WILL charge you. This was NOT a great first experience. I would appreciate if this company did not charge me an additional $23.95 for being 45 minutes late because I was stuck in the middle of the lake with no help. I did not choose to stay in the lake an extra 45 minutes, especially for a beginner who does NOT know what they’re doing. I’m very disappointed from the discomfort I feel from my first time experience. Do NOT come here. My friend recommends the lake in Lewisville or in Austin for any first timers like me that want a wonderful, comforting first time experience where they WON’T charge an additional fee under any circumstance.

First time kayaking for me. So much fun. They even have paddles for your little ones. My teens are pros at it. So they were exploring the lake. Employees were great over the phone when I called the day before with questions. An just the same face to face. Will be going back.

Very reasonable prices. They let me take my small dog (14 lbs) on the kayak as well. I only wish that they could leave the rentals covered somehow on super hot day. When we first got into the kayaks we rented they were super hot so it was either burn our legs like crazy or splash some water in them but get our shorts all wet.

Friendly staff! Rented a two person (Tandem) canoe and had loads of fun. Nice way to enjoy the day out on the lake. Will definitely be returning. Just make sure you reserve in advance

The best place; in Dallas to bring the entire family and have fun.

Issues reserving same day online in the high season. If you have a day to spare, do it! Great experience. The kids LOVED being out on the lake.

Had a blast, cant wait to go again.

We planned on kayaking with some friends, due to potential rain we rescheduled to the next day. Everything was great. We soon realized that my friend and I had a miscommunication while rebooking our times. I rebooked 1.5 hours while he booked 1 hour. Not wanting to be out on the lake without them, we all were done after 1 hour. I was hoping that the staff would kindly credit me 30min for next time since it takes nothing away from them. I was a little surprised when they told me that they cannot help me. Staff were all warm and welcoming until you ask them some actual help. I was looking forward to coming back many times, since I did move close to the lake.

First time going but it was absolutely amazing and plan to come back often. Incredible photo ops and super relaxing.

Super disappointed with my experience, I called in advance to confirm that they are dog friendly. So I made a reservation for 2 paddle boards and when we got there they told us dogs are not allowed on the paddle boards. No where on there website is this stated and it was not stated on the phone. If you have dogs and want to take them with you, don’t go here.Oh and according to the girl I spoke with the paddle boards are “too wobbly and unstable” so we won’t be going back.

Horrible customer service. We went to kayak only to be told we had to reserve online. There were 3 young ladies just sitting there, with a laptop plugged in. Their website is archaic at best so we couldn’t get a reservation using phone. They confirmed it’s very difficult to reserve online with phone lol. They just sat there and said sorry... owners won’t upgrade site. Two other groups came and went, lol. I kept waiting for them to offer to help, but nothing. I know they lost about $200 in the 20 minutes we were there... such bad business practices. I’ll kayak and reserve in the future, but I’ll go elsewhere, like Grapevine or Lewisville. I thought they were in business to make money, lol. A great study in non existent customer service.

Went for one hour and wish we paid for two! We arrived 10 minutes early with no line and was in the lake right on time.. We brought zip lock bags to keep out phones dry because the raft definitely gets a little wet. Gonna visit again!

They were very efficient and the equipment was good, my husband and I had a great time kayaking around White Rock Lake.

Went kayaking wth a friend, wasn’t bad at all. Had fun too.

Just bad costumer service, told me that last boat went out 5 mins ago while there was still a lady outside waiting to go. Disappointed

Great customer service. I especially like their efficiency.

Peaceful Place. Friendly Staff.

Great place to rent a kayak and enjoy an hour or two

Good service. Online reservations only no walk up services. Reserve early! I recommend adding a waterproof bag to store your stuff like keys and wallets snacks etc it floats. Bring a water or buy thiers. Would rent again.

This place has always got great service and a very exciting and entertaining way to explore White Rock Lake water wise.

LOVE THESE FOLKS!

I rented a kayak for an hour and a half on a Wednesday morning. There were not many people out which is what I was aiming for. Very relaxing. I enjoyed myself. I was helped really quickly and on the water in no time. I highly recommend.

I agree, their website is terrible and they lose out on money like this, and clearly dont listen to their stakeholders

Havent used their service, but it provides a great view for drone footage!

The kayak is the cheapest kind. You will get soaked.

Really cool place. Sharing the double kayak is really nice. I just wish they would get some new paddleboards. The stand up paddleboards are pretty old and cheap feeling.

Such a great experience. We were greeted by friendly faces and they made sure we were safe before sending us out on the water. The staff work really hard here make sure you take care of them!A storm came and they ran a boat out to our people and picked them up off the water. It was a huge help because the wind was blowing very strongly in the opposite direction.

I would definitely recommend coming here!Paddling is so much fun especially in groups.It’s a great experience!

Its very peaceful here. A very nice place to come and relax and release stress.

The staff was great. They answered all our questions on the phone and were very nice and easy going once we got there. The kayaks we saw didnt have any back supports but thats about 50/50 with kayak rentals. The price was the best part! Very affordable. However, the reason we wont come back and it has nothing to do with the staff, is the high amount of pollution in the water. Once we paddled off of the main lake, which allowed much larger boats that created 3 foot wakes, and got back into the more secluded creeks, there was such a difference. The top of the water was covered with a film. The smell was putrid (different from a natural sulfer smell) there was garbage covering the shore banks. We would return if the water conditions improved. However, as of now we dont want to even get splashed with water that smells like rotting garbage.

Your website doesnt specify that you must reserve online, if so not clearly. It says that you can reserve online but not that you must. And i dont know what online reservations are going to do if we are still going to be in contact with the employees.Contact free???Contact free? I bought a mask, i got handed a life jacket, you guys push us into the water....? But thats fine i get it, but i would have reserved my spot online had it been specified right under it, not accepting walk up appointments or however you want to phrase it. Just think it should be more clear before driving 30-40 minutes to get told that you have to reserve online.

I have been here twice and have had a good experience both times. The line moved kind of slow the first time, but it was 10:30 on a Sunday so it was kind of understandable. I brought my dog the second time, and they were very patient with us. We will definitely be back!

Overall I love it, online booking is now required so it held us back a bit last time we went. But under the current circumstances, thats understandable. Definitely worth the experience and the staff is friendly!

I decided to I just wanna go kayaking today, like right now! Found this place on Google, super close to our place. Got there around 2:30, it was online reservation only(which is great). Did my online reservation, helped my wife with hers. Ran into a little snag: we really really wanted to be out for two hours, I already paid for two hours for myself but they were sold out on her end. So we we accepted only being out for an hour. When we went to check in we let them know about the problem and asked if they could refund the extra hour I paid for. He checked our reservation, and us if it was okay if he could try to get an extra hour for my wife, of course we said yes. Unfortunately, they were in fact sold out for that intended hour, but he did issue my refund for the extra hour I purchased. Hands down the absolute best public experience weve had this year. Friendly staff, follow covid rules and safe practices.

Hey when do y’all open? Please advise I’m dying to kayak lol

This was fun! I was timid to go on the lake but it was gorgeous! An experience I am looking forward to going back!

So hot! Hah

$35 bucks with drybag, tips and tax. Good for an hour of casual kayaking.

Awesome place to kayak. Early booking recommended.

If youre trying to rent a kayak or paddleboard in Dallas, this is the place to do it. The staff is very friendly and helpful, the hourly rates are reasonable, and the equipment is well-suited for the (relatively) calm waters of White Rock.A word to the wise: go early, before the heat of the day makes sitting on the open water miserable. This is a fairly popular place, so it is also a good idea to make a reservation ahead of time (this is especially true with COVID-19; it isnt obvious on their website, but a reservation is required nowadays).In short, a highly recommended morning outing.

Horrible online booking/inventory system or someone is pocketing money for on-site reservations. Tried to book 2 tandem kayaks and 1 SUP, but the system only allows for one rental transaction at a time. Good thing we called before confirming the non-refundable reservation because we were told the time we secured online was not accurate and they really didn’t have tandems available during the timeframe listed online today from 4:30-6:00pm.

So peaceful and CLEAN!

I liked it, to go ride a bicycle, walk, take your dog tho dog park, etc you can rent out a paddle, kayak I think even a boat, I think you can not get in the water tho.

Smooth transaction. They have lots of equipment in good condition, and a helpful staff.

This place has the worst customer service. They are trying to do contactless payment so they make you do it on your phone and their website isn’t mobile friendly so it’s impossible to book. After 4 separate tries right at the counter and the girl saying, “Sorry that sucks,” we went and bought our own double kayak. I highly recommend you do the same

Always had quick and friendly service here. Highly recommend.

This is my place of relaxation

Good place to spend some time in peace.

The website is terrible. The staff was completely unhelpful when asking about reservations.

This is one of my favorite things in Dallas. The rental prices are extremely reasonable and they have very good hours to enjoy all hours of daylight. I love that you can go into the lake in the openness one direction, or head to the right and there is a nature trail with tons of wildlife and bridges. The water gets a fair bit dirtier in that direction, but sometimes its nice to lay back, close your eyes, and just drift into the scenery around you. Heading into the more open parts of the lake instead, the water is very clean and great to swim in, or to see how far you can make it.I highly recommend this place if you want to kayak around the city without breaking the bank!

Keep your ads up to date.“Canoe & kayak rental service in Dallas, Texas“There’s no canoes

I would definitely recommend coming here!Paddling is so much fun especially in groups.It’s a great experience

Kayaking is fun. Lake view is good but the kayaks here are uncomfortable. I tried my first kayak here so it was cool. But cant handle it for more than an hour.

I had a great time. The service was speedy since there was only one couple in front of us. I do recommend this place and it isn’t that pricey.

Very fun time at the lake using their kayaks. They have a funny manager who was very friendly. One of my family members was having back trouble and instead of charging for the double kayak they allowed us to convert to a single. Had a great time and will be back. If you’re looking for something new and interesting check this place out!

I went kayaking last summer, and it was a fun experience. They get you in and out pretty quickly. They dont have lockers, so you can leave your stuff in your car, or theyll hold some little stuff for you at their spot. The kayaks are reasonably priced. Its right on White Rock Lake, so you can go on the huge, open lake or go off to the side on this more narrow river part. My only complaint is my boyfriend and I had different kayaks, and his was pretty uncomfortable because it was for more seasoned kayakers, which he was not. They seem slightly disorganized, but its no biggie! Still a good time if youre wanting to go do something fun on the lake for an affordable price.

Great prices and great people. Take a right, go under the big bridge and check out White Rock Creek. It’s a slow creek with a light current. The people at white rock are doing some great things. Would recommend bringing a water bottle and enjoy your day. So many yaks and SUPs. Check it out on a sunny day.

Great company! My only complaint is that they only have the kayaks with open holes at the bottom (which they dont mention on their website), so definitely wear something you dont mind getting wet/that wont be uncomfortable once wet (so not the jean shorts and t-shirt that I wore). Pay the extra two or three dollars to use their waterproof, floating bag for your electronics and such (or bring your own), and bring a Bluetooth, waterproof speaker! That will be awesome to have out there and really helps the vibe, trust me. The hour you get is plenty, and the area is very peaceful and relaxing. Enjoy!

MAKE YOUR ONLINE RESERVATIONS NOW!!! THERE IS NO BETTER USE OF THIS LAKE AND THIS SPACE THAN WHAT WHITE ROCK PADDLE IS OFFERING. THEY ARE THE GREATEST ADVOCATES OF WHITE ROCK LAKE. KAYAKING, PADDLING, AND CANOEING, BY NATURE OF THE SPORT, INSTILL THE LOVE OF THE LAKE AND CONCERN FOR THE ENVIRONMENT. THEY TAKE CARE OF THE LAKE, CAREFULLY MANAGE, AND CLEAN UP THE SHORE LINE. WHITE ROCK PADDLE OFFERS SAFE AND FUN ACTIVITIES IN A CONTROLLED ENVIRONMENT. THE KNOWLEDGEABLE STAFF ARE RESIDENTS THAT CHOOSE TO DO WHAT THEY DO BECAUSE THEY LOVE WHITE ROCK LAKE. (I WOULD SUGGEST LOCALS RIDE OR WALK THERE BECAUSE PARKING IS LIMITED)

Try it you will not regret it !

They charge by the hour. That would not have been too bad IF they did not move up the road... to get to White Rock Creek now, you have to paddle no less that 15 minutes each way, and fight currents...The single kayak I rented had a staple on the back. The items I placed there were soaked within minutes. This was surprising to me because my personal kayak always kept things dry even though it was exposed. It was a great thing my cell phone case was waterproof!!!Furthermore, the seating section accumulated lots of water! Yes, I got soaked to my waist.Lesson learned, do not put kayak into storage, keep it closer so I do not have to rent.

Very nice people ... Great day on the lake

So fun and great day for kayaking! This was our first time so my sister and I decided to try out the tandem kayak rather than the paddle board. I liked the kayak a lot better than the canoe as it looked more difficult to paddle with the shorter paddles.Staff was super helpful and friendly!

Absolutely amazing. The staff was very helpful and friendly. Even though it had just poured rain 30 minutes before, they still let us out on the lake. It was definitely a fun experience. Even just an hour out on the lake was a long time. Its a must do thing if youre in Dallas.

I took my two grand daughters (ages 13 + 15) last year and we had a great time paddling down the creek. Friday I plan to go with my grown granddaughter (27) and Im hoping we can venture out into the lake. Its a fun thing to be doing on a hot Texas day.

Paddle boarding on the lake is a fun activity. Crew is helpful and friendly. Its a bit on the pricey side. They absolutely need to warn people about the parking situation. Police stop by regularly to ticket lines of cars with no signage warning about the parking.Apparently white rock paddle co is aware of the issue but doesnt feel the need to warn customers.

Very easy rental, people were really nice. Dont forget to tip, they are out there roasting in the sun. Never been here before but will do it again for sure. Went with the tandem kayak. Thinking Ill try the paddle board next time & see what that is like.

White Rock Paddle is situated on White Rock Lake in Dallas. They equip you with everything you need for an outdoor adventure in Dallas. Service is nice staff are friendly. The punch card is great got repeat visits.

Super friendly people with a chill vibe and good kayaks. The paddles arent great but Ill take what I can get. Also we got stormed out an hour into a 90 minute reservation and they only charged us for the hour.

Definitely worth the 30 minute drive from Plano to get here. Such an awesome outdoor activity that you would not expect to be able to find in the DFW area. We booked for 2 hours and were exhausted by the end. Definitely recommend!

You can paddle up the creek for a surprising long way. They have paddle boards, sit on top kayaks for one or two people. Went here for my birthday and had lots of fun.

Very professional and fun guys! Loved my time kayaking.

Great

We had a great time but the price to rent a paddleboat it’s kind of overpriced but we had an awesome time

Always a blast. Wind has been a little rough and they were cautious about sending anyone out until it was safe. Definitely a returning customer.

We had an AWESOME time! They were super friendly ...not the best tutorial givers (lol), but besides that we loved it!!! Great family outing!

Just had the WORST experience here. They screwed up our reservation (for the 2nd time), didn’t have enough boats for us, made us wait until we finally agreed to boats we didn’t want to take out, then acted like jerks when we asked for a discount at check out. I used to love this place but I will not be returning. Ugh...jerks.

Good times. They are nice and efficient in processing in and out. All equipment was good. Lake was nice. Will use again.

White Rock Lake Paddle Co The Best Crew. Ive Been Doing SUB Board Since 2010 At White Rock Lake. Best Place For Water Sports Training. Started Going To White Rock In 1982. Lv This Place.

The kayaks were great, the scenery was great as well. Unfortunately, the staff wasnt. My partner and I waited for 20 minutes and no one ever came to get as they indicated they would once a kayak was ready. My partner had to go up to the front a second time and was told that we didnt have to wait after all because they had some kayaks readily available. This is after having seen 2 couples walk up after us and get taken care of within a few minutes. I wonder if its because we are people of color. Needless to say, we will never be back there again. No sense in paying for services and being completely disregarded.

Me and my friends did canoeing about a month back here. Its great for a weekend fun activity as there isnt much to do in dallas. Reasonable priced as well.

Cant say enough good things about this group. The only thing I dont like is you cant leave their line it site. Paddling in a circle for more than 10 mins gets old. None the less totally worth the trip out and time spent

Great prices and staff is EXTREMELY POLITE! By far one of the best experiences in Dallas! Definitely a must!

Always friendly and helpful customer service. And they make it super easy to just show up with no reservation and jump on a paddleboard or kayak and hit the lake.

The paddle boarding was fun! However the employees were extremely rude. They were not helpful, never smiled, and told us we are the unfortunate people that work here. I brought 20 cash and when I went to pay they informed me of the tax which would have been nice to know beforehand. I would highly recommend paddle boarding the lake but I would choose another company.

Absolutely loved this, a great way to get away and experience some of the beauty of the Dallas area and not spend a fortune in the process! Plus an added benefit - a great work out!

Fun experience. Watch for snakes and make sure your life jacket is fit correctly. Recommend going with a group.

They are not open, nobody to talk with, no idea what is happening.

Great experience! Staff is very nice

We just moved to the Dallas area and this was our first outing...I must admit, we were pleasant surprised that the park was beautiful and well definitely be going back.. real soon!!!

Friendly staff and my daughters had so much fun. Well definitely come back again. Thanks!

Kayaking was fun here. Easy access to rentals and helpful staff.

Best kayak rentals in Dallas for the pricing and the staff is cool as a fan! This place rocks!!

Very friendly staff. It gets busy during the summer so I would recommend either making a reservation or coming early in the morning.