Completely missed an all day delivery window with no call, and no one working at the store. Showed up by surprise the next day at 730am with no call in advance. Two of the products they delivered arrived broken in the packaging and we only found out when the installers opened them. Kohler store suggested for us to take more time out of our day to bring them back and then wait for them to order two more, and then for us to go to the hardware store, get temporary cheap parts, and install them ourselves until Kohler can order and maybe deliver non-broken ones. It must be nice to work at the Kohler store because their employees have lots of free time that they assume their customers also have.

We had a wonderful experience from start to finish at the Kohler Signature Store. Joe was such a tremendous asset through the whole experience. His designs are stunning, his follow-through is second to none, and our new bathroom is beyond my expectations. He took a small, nondescript master bath and created a beautiful and spa-like space. Joe took one-stop shopping (which I love during a remodel) to a higher level. Thank you!

Love this store! Lots of styles to choose from

The Kohler Signature Store is the best place in Dallas for your home building and renovation needs. We used Kohler products throughout our homes renovation and are extremely happy with the quality. Specifically, Kathleen was absolutely outstanding. She helped us out continuously, even when she was not our sales rep. Her unconditional support and thorough knowledge of the brand was priceless. I definitely recommend visiting this store and meeting with Kathleen to start your home projects.

Doug from this Kohler store went above and beyond in helping us. We desperately wanted a shower system in a bronze finish. There was an issue obtaining it due to production difficulties. Doug solved this problem using his own time and resources without being asked. He called us and let us know that he had found a solution. We are beyond grateful, as every other bath supply store we contacted said they were unable to get the system in for several weeks or even months! Thank you Doug. The pricing at this store is great as well.

Kohler sells a great looking product. However they have one plumber they recommend to install it. He has no showed 3 times and canceled again today for tomorrow after waiting a week and a half for this appointment.Don’t purchase a DTV+ system with out an installer up front. All the other plumbers I have called don’t want anything to do with it.

If you are thinking to build your house or office or anything else and thinking to go with Kohler product, you absolutely have to work with Melinda on McKInney Ave location in Dallas!!! She is the most professional sales person I have ever met. She is knowledgable on all the product, great with recommendations and punctual in everything she promises. She truly makes your experience one of a kind!!

They have the most beautiful bathroom fixtures here. Wish I had 20k, i would remodel.

Amazing staff and great selection of products.

Amazing and innovative material!!! Great showroom!!!

Excellent showroom