Wait time was 2 hours and results are still not posted 36 hors later

Today at 3:15pm my husband and I decided I was showing enough symptoms of covid to warrant a test. I got on the website and they had a 3:45pm appointment available for a rapid response test. I scheduled the appointment online, showed up on time, got swabbed almost immediately, sat in the waiting room for 10min, and had my result by 4:00pm.

Horrible! Took a expedited PCR Covid test on 2/16. Paid $225 for results back in 2-3 business days. I called on Friday the 18th twice to follow up. Both times I was assured I would get my results before my international flight on Saturday. One lady told me that she would email me the results first thing Saturday morning. No results were sent on Saturday. When I called their office was closed, voicemail box full and emergency number did not work. Its now 2/25 and I still dont have my results.Upon my final destination, I had to take another PCR test and remain in isolation until those results came back.

Went in for life insurance, basic stuff. Not really a problem procedurally. However, the woman at the front desk always had her mask beneath her mouth/around her neck, and interacted closely with an endless train of COVID testees. So I think she might not be long for this world or employment.

I went in to this lab to get both a rapid covid test and an expedited pcr covid test (results in 2-3 days). I was told my rapid test’s results would be returned to me in about thirty minutes. After an hour had passed, I called the office to check in, and the call went to voicemail. Before I could call back again, the office closed for the day. I assumed I would wake up the following day to an email containing my results, and was surprised when 10:30 rolled around with no news. At that point, I called them again, asked for my result to be emailed to me, and was assured the person on the other line would do so. After another hour with no news, I called again. This time someone different picked up the phone, and I was again assured they would find my results and send them to me quickly. After yet another hour without hearing anything, I called again. This time (around noon) it went straight to voicemail. I assumed the line was busy and waited a few minutes before calling back. Straight to voicemail again. The website states that the lab does not close for a lunch break, so I can only assume the phone was simply being ignored. I repeated the call back process a total of five consecutive times before the phone was finally picked up again. By now, it had been nearly twenty-four hours since I was supposed to have received the test results, so I was understandably frustrated. I ended up requesting that the young lady on the other end of the phone leave me on hold while she went to get my results so I could be sure that she would actually stand up and do it then.Additionally, when I went to get the tests, one of the girls at the desk wasn’t wearing a mask at all, and the other had hers under her nose consistently.Overall, my experience here was inconvenient and frustrating. If someone is told their test results will be returned within half an hour, it should not take over twenty hours and a combined total of ten phone calls in order to receive them.Very dissatisfied and will definitely not be back.

I paid $190 to have my Covid test results back in 24-48 hours, on day 3 with no results still, waiting to hear back so I can go back to work. When I called today the receptionist was pretty rude and unhelpful.Not to mention what a scam! Rite aid offers 2 day results for FREE. Wish I knew before unknowingly giving $200 for something that should be free.

My husband and his friend both went to get drug tested. After two weeks and hundreds of calls my husband got his test results. His buddy was told they forgot to check the box for the temperature of the urine specimen. So basically too bad. And they both needed them last week. Place is so unorganized and a waste of time and money

Avoid this place at all costs. Called to get information on COVID testing for travel where results needed to be less than 72 hours old. Was told to come on anytime and test would be back in 24-48 hours. Arrived at 4:30 Friday. NONE OF THE STAFF WERE WEARING MASKS! At a COVID testing facility!!! Then was told UPS already came and went for the day and test results would not be back until Tuesday (96 hours).Misleading, unhelpful and dangerous.

I called in the morning at 8:58a and the girl answered the phone hello, instead stating her name and the name of the business. I had to ask if I was indeed calling the lab and she stated to me we are not open yet. ? I go in and she offers no information. Takes my paper and walks away as she is speaking to her coworker in another language. After standing at the window for awhile I decided to sit. I ended up getting sick in the waiting room and instead of showing compassion I was treated like a drug addict. I have never done drugs! I would not show up if I did drugs! What would be the point? I have never been so humiliated in my life! They left me out in the waiting area throwing up and telling me I couldn’t leave or I would fail. Any normal human being would have offered assistance or called the employer to say look this woman is sick. I understand they are not obligated to do so. I am a mother, a wife, and a great employee. These unprofessional women cost me a job and as far as I’m concerned my reputation with this employer. I’m embarrassed, humiliated and furious that there is nothing I can do about it because rules are rules. These woman should seriously think about their character. I’m glad I’m not a drug addict but the way I was treated I almost understand how one is treated. Disgusting! These people should be ashamed of themselves!!!

The receptionist was friendly, professional and did my testing quickly. Zero complaints!

I had to have a drug test today and it had to be done at this lab they were very clean quick and efficient I go back there if I ever had to get a Drug test done again because you cant even tell anybody had cut my hair the lady did such a great job all the staff was friendly they made me feel at home and they made me feel really comfortable being at their place

Perfect place to give specimenHair nails blood or urineStaff friendly place is clean the are super quick 5stars from me.

I called to get a COVID test and the lady hung up on me . I had to call like 10times for someone else to answer the phone to help me .

Please save yourself a headache and go somewhere else for your needs. This place is a joke! Very unprofessional! No one has a clue what theyre doing at this place!

Clean professional sympathetic ladies Throughknoe what they are doing.Through court we are fighting for VISITATION of my step sons Their grandparents (Wayne and Edie whipkey) wanted my husband and myself to do .... wait for it ......17 pannel hair testBloodUrine5 pannel toe nail test.I was so worried about my hair, not because I had done anything bc Im clean (test proved it) but I am a hairdresser and didnt want my hair messed with. Plus Im always worried about disease germs infections stuff like that the lab is so clean all the equipment is sanitized properly and you dont have to worry anything about as far as that goes.The girls at the lab had so much sympathy and empathy for us having to give so much hair urine blood and nails. All the girls at arc arc point labs Labs were amazing. Pat is great with the hair she takes LITTLE SLIVERS from places to make it as if no one ever touched your hair. All that worrying for nothing you guys are amazing and thank you for being so caring ....Definitely go to arcpoint labs if you need a drug test or 8 of them !!!The price is the lowest in STARK f&u SUMMIT CO. IF you have to pay for it your self.Thanks again ladies for making Bisquick and doing an efficient job.

Very friendly professional staff!!

Very dirty, unorganized and unprofessional location. Did not feel comfortable having lab tests here. Office is run by 3 young girls wearing flip flops, t-shirts and leggings. Medical table was inside one girls office and the poet had not been changed in between customers. Floors were not clean and the bathroom toilet seat was dirty and stained with blue drips. Getting the blood drawn was very painful and left a bruise. Will not be returning to this location.

Very informative and helpful before you are even a paying client.

Quick service

Sucks services

Very professional staff