I contacted Superior to do a pool tile cleaning in Orange County for a customer of mine. I sent a picture to Mike and he sent me a price that I agreed on. Then we set a date that we both agreed on. That Monday, Mike texted me that he was stuck on another job and that he would have to push my job back to the next day, Tuesday at noon. I said ok and that I would see him Tuesday at noon. Noon Tuesday came and NO Mike! I contacted him and asked if he was coming and that I made arrangements with my customer to keep the dogs inside and the gate open for his access. Tuesday came and went and NO contact from Mike or Leslie??? So not only did he not show up, but he didnt contact me or text/call me to let me know what the problem was or why the no show!! So i called all of their phone numbers and left messages and texted as well to his and her cell numbers and nobody got back to me. What kind of business does that to their customer?? No show to do the work and no communication?? At least shoot me a text and let me know you cant make it and why. That would take about 25 seconds. I think as a customer i deserve at least that!! And my customer was also disappointed at the delay and no notice or reason given. This experience with Superior Pool Tile Cleaning is no doubt the worst customer service Ive ever experienced, and Ive been around a while. There really is no excuse for this type of terrible customer service! I will definitely NOT use or recommend this company for any work going forward and will share this experience with other pool guys in Orange County. Pathetic.

Bad experience