Terrible communication. The company sends duplicate and contradictory letters, consistent only in making every effort do delay and deny coverage.

Everything youve heard about OptumRX reviews are true. OptumRx is the WORST prescription company ever. Ive had a prescription for over 3.5 DECADES and after I turned 65 the co-pay tripled--all because OptumRX in-house pharmacists denied approval. I was told by Anthem that Im stuck with OptumRX because thats the only company in my retirement plan. Ive spent 2 days trying to talk to a supervisor with no luck yet. Im actually on hold while writing this review. Argh!

Great value for my money with reliable and friendly staff. My prescriptions arrive on time and all in one piece to my mailbox like clockwork! Love the service and value.

TERRIBLE PBM!!! Since my group has switched to OptumRx from Caremark, Ive had to have multiple of my familys meds go through prior authorization, and Ive spent more time on the phone in the last month and an half with OptumRx than I spent in the entire 3 years with Caremark!Their medication tiers are cryptic, and when I wanted to appeal how a medication was being categorized because of the reason its being prescribed, I was told I had to *write a letter* and send it by snail mail to the Appeals Dept. I cant call the Appeals Dept, I cant fax them, or e-mail them, or submit a request electronically. I can only assume they are passively trying to discourage appeals...

These people are the Finest in incompetency. They will screw up anything possible, send you scripts you dont want, call your doctor to get scripts refilled you dont need, not apply your payments to your account, cant add what you actually owe, call you from their automated system then ask you why you are calling them, place your credit card on file when you tell them not to. They are liars, absolutely stupid as stupid gets and when you ask to speak to a manager they put you on hold and hang up after your on hold for 10 or 15 minutes. Saying they suck is a complement !!

I agree with those that say this is the worst company ever! I have tried to escalate my problems to a supervisor after the customer service people can’t ever answer my questions properly. The supervisor was suppose to investigate my problem and call me back but never did. I gave them a 1 rating phone survey which triggered someone to call me to ask why. I told that person my problems and she said she would use it as “coaching” and she reports to “leadership” and would make sure I got a response. Still nothing even after that. This company could care less about their customers. My prescriptions use to be seamless with Express Scripts. Noting but issues since my company moved to Optum.

This IS the Worst Company ive ever dealt with Ever. they made every error, multiple times. it was a Marx Comedy. it will be funny one day, if not for the fact that i am a long, long term cancer fighter, in the midst again, doing what i can & doing well. just need what i need & its 3 weeks over-due. its seriously now SIXTEEN MISTAKES on THEIR PART & i get snug, cold, robot, but still--- Nothing Done.

My insurance policy through United Healthcare forces me to mail-order through Optum if I want a 90-day supply. Optum is inferior to other mail-order pharmacies Ive used in the past because it is difficult, confusing, and frustrating to perform simple tasks, such as getting my scripts to them. It seems that their website exists as a token courtesy, because I always end up on the phone to get anything done.I understand that HIPAA privacy rules are an obstacle to communications, but Optum needs to do a much better job of streamlining their processes and bringing the customer experience into the 21st century.

Mail order rx no hassles delivered automatically to my mailbox.

Excellent company, leading the way in How Well Gets Done!

This company has failed me so many times. I once had to go through my companys HR department in order to get them to actually deliver my medication on time. Once, they sent a generic prescription I specifically told them Ive had adverse reaction to because they were out of what I had asked for. Its a prescription, not a sweater, they should send what is needed, not what they have on hand. Every encounter Ive had with their reps has been awful, theyre rude and obviously dont care about their clients. The last straw, is that after I requested via phone that they change my address and my married name they did neither, didnt ship my prescription and when they finally got around to sending it, they sent the next two, to the wrong address twice.

Optumrx cancel my Pharmacy drugs from the doctor at CVS Pharmacy. They didnt get the okay from my doctor. And I didnt have any more. Optumrx want me to get a mail order. ⚠👎

Worst Company ever, spoke to six departments and still cant get any answers. Never signed up with there mail order dept. but some how they have my account....Stay Away !!!!!!!!

It makes me want to cry to think of how many customers lives may be put in danger by the business practices of Optum RX. They have not been honest to me on at least three ocassions on my latest new prescription that I received from the specialist on April 2. My old prescriptions were no longer working and I have been getting sicker and sicker. The doctor changed my prescription and made sure I understood I MUST take it every single day. No exceptions. He gave me enough samples to last until the prescription could be filled.I received an email from Optum RX a few days later saying my prescription was being filled and I would have it within 7 days. On April 15 I received an email (why cant they call with a problem). The email said there was a delay in filling my prescription but it would arrive within 7 business days and to call if there was concern. I called immediately. The gentleman I spoke with informed me the prescription was NOT going to be filled until after April 30th because a prescription had also been received by Osco Drugs. We did a third party call and I told Osco to put the medicine back on their shelf so I could receive it from Optum RX. The gentleman at Optum RX told me he was putting a rush on my order and he would overnight express it to me.On April 18th, still not having receiving the medicine I MUST TAKE EVERY SINGLE DAY, I contacted United Health Care. The Customer Service Rep there did a three way call with Optum RX. The Optum lady acknowledged it is on file the gentleman had told me he was going to overnight express it. Guess what??? She now informed me I still wouldnt have it by April 30th. This is at least twice I had been told that (by email) 1. I would receive my prescription within 7 business days. 2. Then again on April 15 that I would receive it within 7 business days. 3. By the Optum man that told me he would overnight express it. I have TWO pills left from the sample the doctor gave me. Osco no longer has my prescription because the Optum man and I called to have it put back.By the way, this is not a narcotic drug. This is the SECOND time I have had a similar problem with getting prescriptions and being told my prescription would be here when it isnt. How sad I am for real elderly people who dont receive the very prescriptions they need to save their lives because OPTUM RX cannot call people if there is an issue filling the prescription and when the customer calls, (if the customer is physically able to call) they are told false promises of when the prescription will arrive..and it never does. How very sad.

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