Ugh! constant loss of already crappy signal that they insist is wonderful and paying $30 more than the quoted rates for why? wonder if signal will live long enuf to send this review

IF YOU LIVE AT OAK VALE APTS DO NOT USE CENTURYLINK. Website says service is available at my address. Ordered online with self-install and package arrived promptly. Service start date was to be 6/23. DSL modem wouldnt connect so I called and chatted. Service tech arrived promptly on Mon 6/26 and said my phone jack isnt live. He told me theyd fix it but would have to be auth by Apt Mgr. Made the calls. Got the auth. Next service tech arrived later that week. On time. But said We cant fix this. Oak Vale was supposed to be removed from valid service addresses. Sorry. He put me in touch with area manager Roman Hernandez who was very polite and respectful and sympathetic as well as professional -- but said the same: CenturyLink refuses to do the work of activating my phone jack. Turns out the recent Oak Vale remodel cut some wires and basically CenturyLink has decided thats too much hassle and work for them. The area manager said hed talk to my Apt Mgr to try and work it out. Thats been over a month now and I havent heard a peep. I guess CenturyLink only wants customers who dont need anything but plug-n-play. And their bureaucracy is so huge the online chat people and phone support people and website people and on-site people dont have any clue what the others are doing. Sad.I called Xfinity yesterday on 7/26 at 1pm. Tech was on-site by 4:15pm and I had Internet within 30 min.Im returning all CenturyLink equipment today and they had better not even THINK Im going to pay them a dime.

If you need internet on and off and dont need it. This company is for you. If you have a problem but dont mind waiting 2 weeks or more to get help they got you covered. If you want something that works than for no reason stops centurylink is for you.

I sent my router back to them and it took over a hour on the phone to get the return started so I wouldnt be charged. Not only that but THEY SOLD THE ROUTER DEBT TO A COLLECTION AGENCY even though I returned it. The collection agency says I owe them $140.

The single worst company Ive ever had the displeasure of having to deal with. Incompetent, rude, accusatory and they make you spend hours fixing errors that they have made.