Called 2 weeks ago and spoke with Matt about getting an estimate. He said he would be in our area last week and would call to come out. No call so I called him back a week later and he doesnt even remember talking to me. Not a good way to treat what could have been a new customer

Matts has cleaned our pool for a couple of weeks. Have not used any of their design or repair services, so can only comment on weekly cleaning.$35 is a reasonable price, but we were less than pleased. Their tech would not brush the pool walls, only doing the steps. He did not vacuum the first visit and I found some dirt in the spa and pool bottom a day after the cleaning...since it was possible the dirt came in after the cleaning, I decided to see if this was a pattern...no vacuum the second visit either.No online payment available...when they called to get our credit card number for payment, my wife asked to address the issues above with someone and was handed over to the owner. As she described our pool and how we want it taken care of, Matt told her she didnt need to tell her life story. He told my wife and emailed me that I am not going to be servicing your pool. Lastly, the web site states there is a Unique customer login to online customer portal. When I called it to his attention he said Our web master was supposed to remove that. I will get with them. Thank you.Bottom line is we expected more and Matts does not seem to want to provide it for us as customers.

Absolute professional. From one pool company to another they are legit and do some fabulous work!!!!

We couldn’t be happier with the service provided by Matt, Cathy, and team! This is the best pool-cleaning service in town and the absolute best rate around. Also, the company is very accessible and transparent and is always happy to answer questions or point out ways to make our pool even more enjoyable! Thanks Matt’s Water Pool Service!!

I had Great service. Pump went out and received same day service. Matt knows his business. We need somebody around here like that. Grateful

We just finished a pool, spa and outdoor kitchen build from scratch. They also are servicing our pool weekly. I was worried that living in Ellis county with the clay, that we could never have a pool. They took several extra precautions to prevent future issues. When weather delays happened during the build, they did not rush nor cut corners. They believe in the true chemistry behind pool design and maintenance, not just what some brochure says an ozone device should do (think troublefreepool.com). We have a salt pool, but they do non salt pools as well. Also, they service our pool weekly to keep the water perfect all the time! We are looking forward to many more years of a great pool!

Matt changed my pump in record time for a fair price. The best was he showed up when he said he would and on time. Super guy a I would recommend him.

These guys are fantastic. I shopped around and they had the best price. They take care of the pool. They do not upsell or any other annoying strategies. If they can fix it, they will otherwise give you a reasonable quote. I am extremely pleased.

Great service from Matt and his team.

Poor customer service and warranty representation.