I have a membership, so I called Geek Squad to schedule a home repair. I was told by automation that there was a 60 minute wait. Fine, I wait, and wait, and wait, and wait. It is now over 2 hours later, and I am still listening to their wait music as I write this review. I am still waiting. I am hanging up now. Very frustrated and very disappointed with Geek Squad!

Hello,I really wanted to recognize Agent Ramirez at Store # 847.I went to store #847 today with a problem with my laptop.I work primarily on my laptop for my business and as an adjunct professor for a local university.Agent Ramirez was so polite, professional and diligent. From the moment I went to the Geek Squad counter I felt relieved and comforted. Agent Ramirez took the time to explain all of your procedures and programs. After our talk I felt buying a new laptop would be the best solution for me. I also requested the files on my broken computer be transferred to my new computer.Agent Ramirez took the time to explain things and did so in such a way that I could understand and feel comfortable making a decision that would cost a lot of money.In the end, I know I made the right decision and I truly appreciate Agent Ramirezs commitment to his duties. He epitomizes customer service and Best Buy should reward him for his attention to his duties and his passion for his work.Sincerely,Evelyn Anderson, CEO of Healthy Selections

Not a fan. Very understaffed.