The lobby always seems packed. Even so, I always manage to get my package labeled and on its way. Some employees are more helpful and useful than others. I believe its past time UPS and DHL open up another store somewhere. Perhaps separately.

UPS in Corning is OUTSTANDING. The staff do exceptional job keeping up with customers. They are always willing to help. Thank you UPS. Keep up the excellent hard work.

Do NOT ship packages with pre-paid return labels because the employees at this store will not help you unless you purchase the UPS return label from them.This store shipped two packages for me. Both were sent to the wrong place. I called this UPS store and was told that ONLY the manager could help me. (All I wanted was the address and company name for each package).So, I called back and spoke to another employee. Same thing. Absolutely no support or help. Everything I suggested was shot down, yet they didnt offer any solutions. And, I was told that they have no way to track the package because of the label.Finally, I called the Horseheads UPS store and they were wonderful. Not only did they say that its not true that the stores will only help people who buy their return labels from the UPS store, but also within 5 minutes, I had all the information I needed. They had no problem tracking the packages!Do NOT support the Corning store. They arent helpful at all.

Very good service

Just a normal in and out business, usually.

I love this store! I have gone here for years for many different reasons and always had great customer service. Staff has always been professional and accommodating. Always happy to help!

Needed to send a fax and the girl behind the counter was awful. I asked for the managers information and she said she was the manager. DONT GO THERE. Zero customer service. Try and find another place to use because the blonde with the glasses was rude, mean and incompetent to a customer.

Never had a problem here and Ive used them for a few years now. Very convenient to drop things off, even without a box. Always friendly and helpful.

The place is a pig sty. Theres electrical cords, open cabinets, and other stuff all over the lobby. The area in front of and behind the counter is completely disorganized, with stuff scatted any-which-way. I brought in some papers to be shredded. They charge by weight. The clerk insisted on weighing and charging me for the weight of bin I carried the papers in even though I wasnt, of course, shredding the bin. I wasnt going to argue over a dollar or so with other people waiting so I paid and left.

Update September 2020: This is an addendum to a negative review I left two years ago. I decided to give this store a second chance and am now posting a second negative review -this one even more negative than my prior. I mailed a package from this location and purchased insurance. The item was damaged and, after some back and forth –as well as one missed visit, the receiver was able to return the package to UPS. As weeks dragged on, I contacted the person who handles claims/problems at the Corning store, Joyce, multiple times and was politely rebuffed and told that I needed to wait for a few weeks. After more than two weeks passed, I emailed again and left a phone message but received no reply. After more than another week had passed, I decided to contact someone at UPS corporate who told me that the claim had been resolved more than two weeks earlier, prior to my unanswered inquiries. When I called the UPS store in Corning, I was told that Joyce, the person who handles claims, does not keep records in a manner that could be checked and that she should have contacted me and/or sent a check if it was resolved. I was furthermore told that it was possible that it had “slipped through the cracks” and that I needed to call back on one of the days when that specific individual was at that location. The people at this store are very polite and friendly but there is no accountability and no effort to provide basic costumer service. For the second time I have lost both time and money by visiting this store. If they continue to not respond I will go to small claims court.________An employee in training mislabeled three packages that I was sending out. After the issue was discovered, the employees at the store failed to get new tracking numbers despite my multiple requests. Due to the delay and lack of tracking info I was forced to make a refund at a customers requests for items which I had not yet received cleared payments for. At no point did the employees of this store offer to refund me for the costs of shipping nor did they make any contact with me to inform me of status despite having my information. Assuming that I eventually receive my packages I will have wasted more than $60 on shipping costs, credit processing fees and cancelation fees.

Employees are not trained on how to insure packages. Basic questions are met with a I dont know response. Not even a I can check on that response.

Notary not available Saturday. No mention of this on their page or website. Come back when its convenient for them. Not customer friendly. Sidewalks full of ice and snow, not cleaned. Dangerous walking!!

After traveling 3 years ago I had to mail my 2 laptops from New York to California. With a lot of apprehension due to the risk of damage I carefully proceeded to package the computers with lots of dunnage and bubble wrap. To my disappointment both laptops arrived horribly damaged with writing on the damaged box that said Misload...not sure what this means other than they possibly had a known handling incident in the shipping process?I started the insurance claim process and was met with a lot of mixed directions followed by non-responsiveness from their manager Joyce, contradicting directions as what to do with the damaged laptops, and the information that they needed. I have called literally dozens of times over the past 3 years, and many emails, and still no resolution.The theme of the responses were that this was up to corporate to resolve the claim, who then said that this needed to be handled by the UPS store location where this was shipped. The store has gone through multiple managers since then and the whole process seems to start up again with each new manager. It seems that this UPS store location is incapable of conducting business properly and following protocol for claims. This may be in part the reason for their high manager attrition.I would recommend avoiding doing business with this location as if there is an issue it is beyond them to even know what to do.

New construction, comfortable place to wait for shortline buses when its open, clean public bathrooms but only in the morning. Very spotty bus service. People who work here only deal with UPS things they are not knowledgeable about bus service. Also no bus schedules if you want a photocopy of the only one they ask for $ for the copy machine. Also the local corning bus schedule available here is out of date. It closes at 630 even though buses run past that time. Ive been left waiting in the snow and the rain in the evenings. Poor planning, there are benches and an overhang for coach usa bus riders but the overhang does not cover the seats. Inside the charging station is not working so if your phone dies I guess youre out of luck.

Pretty great place! Awesome staff!

Whoever decided to let Kimberly alone on a Saturday is insane...what a joke! An hour and several phone calls to Im assuming her boss just to get a mailbox set up...

It’s just your average UPS store. Not sure what the other reviewers are looking for in a small town courier store.

The customer service (powered by Ms Tiffany) was on point!

Best color copies prices in the area!

Horrible experience Joyce is a joke do not use this service items will not arrive safely don’t send anything you care about with this store

I asked the woman if she knew of any courier services and she said she didnt know what I was talking about. I even spelled the word and described it as a local delivery service. And this is the anchor for our transportation hub. Pray for us!

There are no words. 🤣🤣

Decent.

The manager is rude and does not help with problems, I do not return