Fantastic knowledgeable costumer service representatives always ready to assist with all your insurance needs.

Shout out to Martha in Cookeville,TN. Very professional and knowledgeable about her work.Made me feel very comfortable about getting insured thru Direct.

I spoke with Martha and she was very professional and knew her work. She took her time with me and gave me the best quote possible. I will definitely send customers her way.

If you need insurance come to direct auto!!! Rhanda is the nicest lady there too! I only talk to her. Cheapest insurance there is, and they make you feel comfortable, not like they are just prying for your money!

Got a good rate on auto insurance two cars basic liability and only $62 down

Always great customer service

Martha was excellent. I asked a lot of her and she took care of everything with a great amount of patience and knowledge. She went above and beyond while having a cheerful attitude. The prices are good, and I would recommend Direct to anyone.

They were helpful

Easy to use! Convenience. Make changes to policy with ease.

We use them and love them

Had direct auto insurance for years unbeatable price and service

Have my car insurance there

Fast in store service

Price doubled with no accidents or no tickets I thought it was a good place but now I see I was wrong

Super nice agent, worked with me to get it my car insurance within my budget! Awesome easy experience

Very friendly service and affordable rates.

Amy at the Cookeville office is amazing! Very professional but personalable,She remembered me after years an amazing employee of Direct.Janice Russell

Assisted by a guy named Jack Johnson I believe out of cookeville,Tn. I just wanna dedicate these five stars to him! Thanks for the help!

The customer service at this branch is superb. Its a nice office and the people there are kind, helpful, and not pushy.

Always great rates and good service.

Love these people, Angela is an absolute sweetheart and helps,me with anything I have a question about, the explain thoroughly everything about my policy, and never had a complaint, been going there for several years and will continue:)

Ive never dealt with this company.They keep sending me emails.I live in Canada and the province I live in has public auto insurance.Ive sent emails and called the company but they keep sending me emails.

The seller made the purchase as easy as possible.

Very friendly agents! Everything was done very fast!

People are friendly and theyve got good policies

Great fresh hot 🍕

Friendly Up Front, staff has no knowledge of how the billing and cancellation system works with the companies they sign for.I cancelled a policy with Jack Johnson, and a year later was turned over to collections for back charges after I had a cancellation, in writing.All of the work put forward to fix my credit last year was erased in 1 month.These people are incompetent and come from the loins of Satan himself.

Agents are awesome!

No complaint

Great service

Friendly