Words can’t express/describe how thankful I am with Robert Casanova. He is a life saver. He’s been so patients with me every time I needed help with my phone. That phone is worth a millions dollars. LOLYou need help or questions go see Robert.Thanks again! Hope you enjoy your gift.

AWESOME CUSTOMER SDRVICE.!!! WOW IN AND OUT IN FIVE MINUTES

Best service ever ❤️ spent quality time made me feel at ease thank you for your service I will only come to this store. Thank you Alyssa

I drove to this location to see if someone could help me set up my voicemail on my phone. I walked in and the 1 employee working was with a couple. Didnt even acknowledge me when I walked in. Took 10 minutes for him to finally say something to me. I told him what I needed help with and he told me to call customer service. That he couldnt help me. I asked him what would cause the voicemail to stop working. He simply said he didnt have an explanation. Waste of my time especially after a long day at work. Number 1 rule...Always greet your customers! This was the 2nd time I stopped by this location and once again they offered no assistance. Just another reason we are leaving att.

I made the switch over about 2 months ago and it was the easiest process the gentleman that helped me out originally was very informative when recommending a new device. I’ve been so happy with the transition that I came back and added another line we were assisted by Alyssa she was amazing, patient and informative she took the time to insure we got the device liked as well as within our budget. I would recommend this location to anyone the staff is professional knowledgeable and friendly.

I came in with a question, and the your man at your AT&A STORE!! HE took GREAT care on my Situation, in a matter of no time, I thank God for him, I have to mention his name!! MR. CASANOVA, HE WAS VERY FRIENDLY, HELPFUL , Hes a people person. And he did have his mask on. He took care of all my need today. YOU NEED MORE EMPLOYERS LIKE HIM👀THANK YOUGENEVA GORDON

Casanova was such a great help! Definitely a good store manager treated everyone with complete and utter respect.

Best ever experience. Alyssa was really patient. Answered questions. Got me all set up. Thank you!!

Was going back and forth for a while over a Mistake made by a 3rd party Home expert with my daughters line. Came in and Casanova helped us out a lot to get our problem fixed. Great customer service was very knowledgeable.

Alyssa was amazing. In for a new phone and she was efficient and so helpful. Thank you

The team at this location, FM 78 Converse, TX, ESPECIALLY Alyssa & Matthew, are so professional. I am very techno illiterate and they have helped me tremendously, always with a smile. Kudos & commendations!

We went into the Converse store to upgrade my wife’s Android phone to an iPhone on 23 Sep 20 after I called and spoke to one of the reps over the phone. The rep was on his way to Vegas, and not in store when we arrived. I can’t remember his name, but wanted to give him a shout out as he was the one that convinced me to consider the iPhones. Alyssa our rep, was very knowledgeable about the iPhones we were interested in upgrading to as we have always been Android phone people. We were very pleased to see the pros and cons of the iPhone versus the Android phone. We ended up not only upgrading, but we left out of there with the iPhone 11 Pro Max phones. I even upgraded my phone as well. Can you say top of the line!! Alyssa was instrumental in us buying the iPhone 11 Pro Max’s because of her knowledge of the phones. She was very friendly and attentive to all of our questions and concerns about switching over after so many years of Android use. Thank you very much Alyssa! Give Alyssa a promotion now!!Donnie and Michelle

The manager is very knowledgeable and the friendly. He was able to get me the phone that met my needs. I wrote this after being in the store. That night I Went home and tried to convert my old phone with my new phone, in addition the phone number did not transfer over. After spending 3 hours trying to get this resolved I went back to the store and within 10 minutes all my issues were taken care of period. Store manager at this tour is absolutely awesome, and in my opinion should be promoted.

Richard was so helpful the process was so easy he was able to transfer everything to my new phone and made the sale fun I highly recommended this store to anyone needing help with a new phone

My family made the decision to switch providers and we’re so glad we did. Alyssa was the employee who assisted us and she was very patient and knowledgeable. The whole process of switching providers was very seamless. Definitely recommend this location and AT&T in general.

Anthony Is Great! I Will Be Returning

Listen, Alyssa is the nicest most knowledge person. You want to go to this store and see her for ALL your phone needs! Seriously her customer service is AMAZING!!

February 1, 2021 I went to the store with my son to try to connect my I watch. The gentleman with that was there I was very knowledgeable and very kind and patient.I believe he is the manager I’m very thankful for his service even though I was a little bit rude.I pray for the safety of the staff and may everyone prosper during these times thank you AT&T#Jesuslovesall

My family decided it was time to switch cell providers. It was definitely worth our while going to AT&T. Alyssa was beyond helpful, knowledgeable and friendly. She helped us from beginning to end.

Alyssa was so amazing! She helped me look at my account and lower my monthly bill. She also helped me realize I was double paying for insurance on my phones and helped me fix that all the while being extremely patient with my indecisiveness. She never rushed me and made me feel so comfortable to take my time and really think of the choices. She is a great asset to your team I loved working with her. We will be back soon to upgrade my husbands and daughters phones. Thank you so muchTasha Gonzalez

Very good customer service. Explained the product in very good detail. No pushing sales and explained different plans very well.

My wife and me came here looking to lower our service cost, but ended up being lied to. Prior to visiting this location we ran into an at&t sales rep at a Sams club, who mentioned a (too good to be true) deal. He gave us a description of a deal that would help us lower the cost of our bill with some undetailed discounts. This caught our attention quickly of course, to switch to one of the better known carriers with better service and pay less who wouldnt be interested. However, I was not going to jump in just like that. We went home talked about it with my wife and decided that if this deal was possible we would be able to get it at any at&t store.We decided to visit the store closest to us, and upon arriving we explained the deal we were offered. The sales rep here clarified this deal was not possible unless I worked for some sort of affiliate. He then explained the plans he could offer and based on cost we decided it was not for us. As we were about to walk out he quickly tells me he can verify if I qualify for a discount based on my employer. He then said we qualified for a 15% discount. We were very clear our bill was $165 for 4 lines after taxes, and that we were considering only getting 3 lines with them. He then stated (and we asked several times to confirm) that with the discount we would be paying $135 and $5 extra if we added the 4th line for the lowest 5g plan they have. This would include 2 free phones and $5 for a 3rd phone. We accepted the offer for 3 lines and made all the changes.First bill was over $300, but sales rep explained this. The 2nd and 3rd month were lower than was discussed and so we figured this will readjust because no business charges less than what they agreed to. During this time I also got a message stating I had been upgraded to Elite at no extra charge, I did not request this but why would I complain about a free upgrade. Sure enough 4th month was $171, at which point we thought there it is, they readjusted but we were wrong. 5th month again, same amount. I called customer service who explained, the deal I was offered was fictitious. The agent stated that rather than a 15% discount, I was getting the higher tier plan for the price of the mid tier plan. Not at all what we agreed on. Of course those so called free phones locked us in for 2 years and now our bill of 3 lines is not only higher, but the 5g reception is mediocre in comparison to my previous carrier. Trust me youre better off with any other carrier.Response from the ownerHi Cano Family. Thank you for the feedbacks and we understand your frustration. Well definitely bring this up to our leadership teams attention to ensure that our Team Members are properly explaining the promotions.(In response to owner comment) Sounds great, in the mean time we will continue to pay for the extra fees your members conned me and my family into.

We are extremely happy with our switch from Sprint. James from FM 78 store, helped us out with our new S20 phones. He was very friendly & so helpful. Best customer service weve had in a long while! Thank you James!!

I love going to this AT&T, although it is a bit far from home, because I know I will be attended properly! I believe the employee that attended me was Betsy, a dark haired girl, all i can say is she is a very good employee! She has a vibe that makes you feel very welcoming & she definitely knows what she’s doing. 10/10 recommend.

Due to a problem with my daughter’s phone we went into this location and received EXCELLENT customer service. Casanova was able to get my daughter a new phone, helped with questions about our plan and the new phone. He also put the screen protector and case on for my daughter before we left so her phone was ready and safe. I will be going back for all our service needs.

Super good experience here. I was helped by Alissa. She was very patient with me and very understanding. If there was anything i was interested in that they didnt have in stock she would look it up. 10/10 would come back

Went in there when they were about to close to upgrade phones and the employees were super helpful. Alysa was the employee that upgraded our phones but the manager and Marissa were super helpful in Alysa get us the best deals. We walked out there happy customers. Had to go in the next day switch all my pictures over to my new phone. Marissa got all my pictures transfered to my new phone. Definitely recommend going in here for your at&t needs.

Horrible customer service. Waited in the store for almost an hour for them to get around to me and tell me the phone I was interested in wasnt in stock.

I wish they had a clear answer as to how much my bill would be monthly ...... in stead I hear it should be this 🤷🏻‍♂️. I can’t stay if it’s more than $55. Cricket honestly is best. No contract or crazy charges. Good internet as well

It was ok after having to wait for the Sales Tech to finish whatever he was inputting in his computer.

So I showed up for an upgrade on my phoneWhen out of nowhere, out of the shadows a representative with dark flowing hair named Betsy came to aid me in my quest. She was friendly personable and told me exactly what I was buying even the gigabytes 10/10 would go again.

I purchased Internet from this store and I was told I would recieve a $200 gift card since they had a promotion.I kept calling within the same week to ask when I would receive this and they told me to wait 3 months plus to have it mailed to my house.I called within 2 weeks to ask in more detail about the rewards to the reward center and they told me the same thing, wait three months or so for the rewards card to be mailed to your home.Here I am today calling the rewards center again because its been over 3 months with this Internet provider and no rewards card came in the mail.So now they want to tell me that I waited past 120 days to activate it and now they cant do anything.The reason why I even chose this internet provider was because of the rewards I was suppose to recieve. So now I can no longer get the $200 rewards card because I was given the wrong information by at&t representatives. I will be looking for a different internet provider. I shouldnt have to pay for someone elses mistake. At&t needs to speak to their representatives and make sure they tell each customer in detail about what theyre purchasing and not have them ruin their chances of getting rewards, etc.No help at all my point exactly. Yall dont know what to do after yall screw up. Talk to these people, thank you! Why do yall just lie to customers then keep trying to make them go explain to someone else thats not gonna help either and waste everyones time.

I went in to AT&T store on FM 78 and was not sure if I was going to be able to get the phone on but because James was so patient and took the time out to make sure I left with my phone on I must say thanks James. He’s a Great rep!!

Shaun the manager was awesome! Staff was nice and courteous and helpful! By far the best AT&T store i have been to. Shaun helped us with our account for 2 hours and not once did he seem upset or irritated. Id give 10 stars if i could! Thank you to Shaun & staff at this location🙏🙏🙏

Rob people of money give you a price and then up it more after they run your credit. I’d recommend spectrum that’s where I’m going. This at&t are thieves

The younger lady in there was inexperienced and didn’t seem to care to help. I asked her a question about seeing a product and she told me to google it and Gil throwing her hands up and being on the phone. Alyssa was a great help though.

There’s this amazing young lady who helped me! Her name is Betsy she was so kind, helped us with everything we needed. She’s a keeper!

Lissette was so nice she helped me understand my bill as well as getting my upgrades I had a good time thank you

Betsy was great. Made me feel safe during my purchase and I couldn’t be more happier about buying a new phone. Lots of sales expirience y’all should give her a promotion and raise😁

We were greeted by Titus. He took time to answer all our concerns. He has great customer service. Will return to have Titus take care of any cell needs we may have in the future.

I was very impressed with Marissa Salas. I am 67 years old and needless to say I am not cell phone savvy. Whenever I have problems with my phone I head to ATT store on FM 78. Marissa is always there to greet you with a smile. She is very pleasant and knowledgeable. When I leave there I have learned a few things and my phone is back to working 100%. So hats off to Marissa!!

Perfect service, the guy was absolutely funny and was a great presence to be around. I would recommend coming here for your phone, tv, cable services.

I came in today because I messed up trying to activate my New Samsung Galaxy Note 10 s plusThe lady known as the little boy saved the day she put me back on line, in so greatful, she is awesomeIm a happy camper now, Love coming to this AT&Tstore, the staff is very friendly and very helpful.Thank you again Marisa for saving me.

What a fantastic team in this store. The easiest visit we have ever had trying to upgrade phones. Titus was amazing and made our experience fast and easy...

Every single time my family or I walk into this place we are never greeted. I get that they may not have enough employees sometimes but today there were at least 5 and not one “we’ll be right with you” nothing. Sat and waited for 15 minutes with no one saying anything until I got up and went to Sprint. They greeted me right at the door and even though they were busy, at least I got greeted.

Walked in and couldnt even get a hello, Ill be with you in a moment. Had her headphones in helping a customer but couldnt even be bothered when another employee finally showed up and was asking if my upgrade would be like an normal upgrade since Im a Firstnet customer. Luckily they didnt have the phone I wanted in stock so we are just going to go to the actual corporate store to receive assistance.

Came in today,to get my daughter and son a Apple watch.Marisa was very nice and so helpful! Which is hard to fine,now a days.

Marisa helped me get a new phone today instead of going through insurance ! Thank you . She really is the best one at this location . If you come here ask for her !

Had a problem with my sim. Stopped by, got help from James. He had me in and out in no time.Thanks James you were great.

There was only one employee in the store who didnt have the good sense to get off her stool behind the computer to attend to us. Betsy may have been having a bad day, but she shouldnt let that show to the customers who are patronizing her workplace. AT&T is a mess. No wonder people are leaving in droves. She offered no help. We left and went to another store and were attended with courtesy. To whomever is responsible for staffing this location, try again. Youre not being served and neither are your customers.

Marissa is awesome wonderful customer service she will be the only one I deal with...

Customer service is the best in this store. Ms Marisa provide an excellent service with bundling my cell phone device and internet into one with ATT. I am extremely happy with all the outcome. I will recommend ATT store in Converse.

My husband and I had a great experience today. Tanesha provided us with the best deal possible on our new phones and she made sure we left happy. I appreciated her customer service and really enjoyed working with her.

Great attention Landon very friendly and ready to help . Great job

I’ve been to a AT&T store before and never had a experience like i did here with marisa. she greeted me at the door , helped me with what i needed help on and even helped me save money on my bill!!! which is a plus because i thought ATT was just taking my money ! if you need help come to the store here in converse and ASK for marisa she is GREAT !

Marisa is amazing! She is very helpful and the only person that we have dealt with at this location!!!

The worst experience Ive ever had buying an Apple product happened at this location, 8336 FM 78 Converse, TX 78109. On 7/30/2019 I paid out the contract on my old iPhone so I could upgrade to the iPhone XR. Several hours later the speaker phone function quit working during the middle of my conversation and they couldnt hear me at all. I went back to the store and asked to exchange my phone for another one and was told Id have to come back when the manage was there because only he could waive the $45 restocking fee. So that was a 12 mile round trip for nothing. I went back today on 7/31/2019 and the manager was not there. The employee there today told me the same thing that I had to wait for the manager to exchange my phone. I waited 25 minutes for the manager Robert Casanova to return and I then explained the situation. Robert told me he didnt know why his employee told him I could exchange the phone in the store because they didnt do that there. He told me I had to go to the Apple store in the North Star Mall to exchange my phone. After I drove an additional 23 miles to get to the Apple store they told me that exchanges on items bought at an AT&T store were not done at the Apple store. So the employees and the manager have no idea what they are doing and no concept of customer service! The staff at the Apple store was a different matter entirely. They tested my phone and when they found something wrong they immediately exchanged my phone with no restocking fee. If you want to buy any apple product do NOT go to AT&T on 8336 FM 78, Converse, TX 78109 go to the Apple store in the North Star Mall and THEY will take care of you!

Casanova, James and Betsy addressed all of our issues. Kudos

Alyssa was great I will most difinetly be back

Solved my problem. Thanks.

Betsy was amazing, thanks for the great help.

Its okay on a slow day, on a busy day you can take a number and go home no kiosk to pay and go either. Patience is the word for today!

Not friendly, actually rude. Pressure sales on my wife, with $400 of accessories she didnt need and would allow return. 👎

Looking at a new phone

Betsy was very helpful and getting my phone to work again . I was having trouble not able to use keyboard to text . thanks so much for for your help.

Worst customer service I ever received, I walked in and waited 30 minutes. The man didnt even greet me, there was only 1 worker and he was an old man. Never coming back here again. I came in for a curbside pickup at that.

So helpful and understanding of issues. They don’t have attitudes which help

Always a positive experience here. Not as busy as some other retailers which makes it easier to get in and get out in a timely manner.

The reps at store 8336 FM 78 are awesome was having trouble with a tablet and they took the time to help fix the problem. I would return to this store and recommend other people to this store and the sales representatives were kind and helpfull.

Staff was very helpful didnt mind that my kids was running all over the place. Took care of everything I needed

Alyssa was the best she was very helpful!

Service was quick and didnt try to push things on us like so many at&t stores do.

Titus is awesome Ill be going back

Please change your hours on the website to the correct time when you open.. I made a trip for nothing

Very pleasant and Tyler was awesome and very helpful

Manager will insult you or refuse to allow you to speak to a manager at all. Not helpful at all and staff lied about call backs and information needed

Great customer care. Had what I needed and fixed my husbands iPhone.

Scam Scam Scam and horrible customer service Casanova who is supposedly the manager is not honest about anything I will definitely report him and get with higher authority

Eh, is any att really wonderful? Not the greatest experience trying to get my daughters cell up and running after they sent us the wrong sim via mail

I had an awesome experience at the AT&T Store on FM 78 Tyler was extremely helpful

Excellent, professional, courteous & polite

Its 908am. Online says open at 9am. Got to store says 10am.

Best customer service ever

Great customer service love the ATT team!

Marissa was awesome.

Great service.

Its at&t cant expect much. But some of their staff need attitude adjustments. The wait time is triffling

The customer service in this place is HORRIBLE! You have to wait an hour or more for help! The representatives are very unprofessional and take forever!

Costumer service 🐌 sloooowww

Employees are not helpful.

They never have enough employees here always a long wait and they never can answer my questions. Its a horrible horrible place to go and they really need some help

Employees are rude and act like they dont have time for you here.

Good service

Great service! No long wait!

Gre8t customer service

I am extremely disappointed with your on line service. Every month when I make my payment through on line at@t account , at@t takes payment twice from my bank account. It is extremely criminal activities. You must reform your system so that a customer cant loose his money from his bank account.

Great customer service!!

Its 730 and they are closed....hours say 8pm

Took forever and couldnt do much because its not a corporate store

Horrible customer service