I was just here earlier today (8-7-2021) and this guy in this photo (Mr Johnathan) was absolutely hands down the corporate model of customer service‼️ I end up having my alternator die on me but in that process it killed my brand new battery completely so I make it up to this auto zone location to change out my now dead battery for a replacement and I had to buy a new alternator. Now I intended on switching out the burned out alternator right in the parking lot but I didnt have any of my tools on me. 🤦🏾‍♂️ Johnathan came thru in the clutch for me completely by lending me what I needed to get the job done out if his own collection of tools‼️ HEAR ME AUTO ZONE AND GIVE THIS MAN HIS OWN STORE‼️ Johnathan I really appreciate your genuine customer service and professionalism‼️💯

Jonathan, one of the managers at the conroe store across from HEB helped me with wiper selection for a BMW which I thought only took OEM parts.Sounds simple, but it was a pain in the neck - and it took just the right replacement. He even installed them for me … in the pouring rain. Great customer service.

I’m very thankful for Blake T. I came in to get some hope for my parents , their windshield wipers were blown and it’s raining bad!! They changed them out and filled us up with Wiper Fluid!! Great service, and certainly appreciated!

The gal here helped me out in finding the correct bulb I needed for my dome light in my vehicle. Thank you Autozone!

Went to auto zone this morning to get new blades for my mustang and received the best customer service . The manager is awesome and even put them on for me .. thanks so much !!!

Truck was having issues. Jonathan who is the store manager was able to diagnose the issue and then helped us install the part. He went above and beyond!

Brought in a battery I thought was as dead as could be. Was ready to throw down the money. The manager tested it for me and told me they could charge it to see. Two hours later I came back, my battery was charged and the whole thing cost me $0. He didn’t have to go above and beyond, but he did. I appreciate honesty and service like that because it’s hard to find these days!

Jonathan Cole was extremely helpful and courteous to me! I’m a single woman who had a bad battery and my Freon had leaked out during the car being stored for 18 mos. he helped out with both and got me back on the road with cold A/C! This guy should be the manager if he isn’t already!

CAme to this autozone because I got stuck in Conroe. Jonathan and Gracie really helped me figure out what broke on my explorer. I really appreciate everything they did for me. Jonathan the store manager really went above and beyond for me. Thank you auto zone!!!!

This place has the best costumer service i’ve seen. The manager, and the team members are extremely helpful and kind. even when they have their hands filled they will still find the time to help you with your vehicle. I’ve been coming to this place for almost 3 years and will continue to come!

Always helpful. Much more helpful than the other one in town. The guy that change my battery has been extremely professional and courteous each time I come. Highly recommend.

Shoutout to Thomas from this location!! I accidentally dropped my oil cap in my engine and it got wedged in a though spot but thanks to this man, he got it out for me. Took his time, looked out for me and did it so quick!!! Thank you thomas my boy!! I can definitely rely on you for help when i come back

I was having issues with car interior lights staying on the entire and then some even when the car is off. Johnathon was able to figure out the problem right away and fix it. 10/10 would visit again and ask Johnathon for help.

At approximately 1:50 PM on May 3 of 2021, I visited And AutoZone store in Conroe. The location is 3834 West Davis St., Conroe, TX. I went into the store and asked to the gentleman behind the counter if they can assist me in replacing a lightbulb. As always they were very friendly and helpful. After they replaced the light I went inside and paid and drove home. As I was driving home on the highway at approximately 60 miles an hour then suddenly the hood Nothing on my car flew open smashing into my windshield.I panicked and pulled over to the side of the road. My hood was completely destroyed in my windshield was smashed in and the car was undrivable at that point. After I calm down a bit I thought about it and I realized that the gentleman that assisted me and put it in the lightbulb did not make sure my hood shut correctly. After getting a vehicle home and then try to contact the store to find out what was going on in the gym and that assisted me did not take any ownership of what happened.I am reaching out to you guys because I would like someone to take ownership of the damage to my car and help me get this fixed I’m not asking for extra money I’m not asking for anything out of the ordinary. All I need is my hood replaced And to be reimbursed the cost of my windshield replacement. Can you please have someone contact me as soon as possible so that we can discuss this further and also make sure this gets taken care of. Thank you very very much and God bless.If anyone happens to know how to get a hold of the store manager or district manager for that location can you please contact me as soon as possibleThank you and have a blessed dayCrystal Gray

Went to replace AC compressor. Jonathan was highly knowledgeable and extremely helpful!! Wonderful staff/location!!

I come to this location all the time amazing staff very helpful and to the point would highly recommend and more specifically I would recommend John he always does a good job thanks again autozone

Jonathan was amazing with our service, purchase, and exchange. Would definitely recommend this store over all in this area. Customer service is a 10 and store is clean. Overall very happy.

I was a last minute customer and the gentleman who greeted me at the door was very nice and helpful. He found the part I needed on the computer and proceeded to take me straight to where it was on the shelf. The whole experience was great and I was in the store, start to finish, for at the most 6 minutes. Great experience, Ill definitely shop here again.

Very polite helpful. Took major time to educate and instruction to fix n teplace. Loved the help as a woman to put everything on i needed that they had.

Car was overheating and my other car had broken main belt, my phone died and for some reason my cars wasn’t working. They went out of their way to help me. They charged my phone for me so I could check my info and where just all around great. By far the best customer service I have had in a very long time. A+++++++++

Jonathan helped me today. What fantastic service. I had my battery tested at the competition and was told it was fine. Jonathan tested it and explained what he was doing. And showed me where it was bad. He looked where I bought the battery and recommend I call. I did and the battery is under warranty!! Free replacement. He even told me what to say!!Honesty goes a long ways. Trust invaluableMy daughter and I will be loyal autozone customers!!Thank you so much

While driving inter-state through Conroe yesterday, Wednesday 3/17/2021, I experienced a tire tread separation on my car, and discovered the trunk tool kit missing with me.Somehow got to the 3834 W Davis St AutoZone.Jonathan, the Store Manager, provided unbelievable support and help. And got support from his store colleague, whose name I could not capture.Jonathan rolled up his shirt sleeves, and changed the tire pretty much by himself. Both the guys provided driving and other guidance throughout.Were it not for their immense gesture, I would be stranded in an unknown town at that hour of the evening.Thank you Jonathan, and Friend!Thank you AutoZone!

Very helpful staff! Thankful for Jonathan helping me replace a headlight that was difficult to access.

Ive been shopping at this location for 2yrs now and i have received great customer service no matter who ring up my items this location their representatives are very helpful and straight to the solution of youre problem i love how this location is fast you get in and out and they find you the right product for your need at the best price i give these guys five stars thank you guys for you hard work and dedication on providing excellent customer service.

Jonathan was super nice and helpful! :)

Melissa was amazing. Very kind, knowledgeable, and she took great care of me!!

I love the customer service, I received today from Kyle. Kyle was Absolutely Amazing and very helpful. He offered to put on my windshield wipers for me. Keep Rocking it Guys ☺️

Greeted upon entrance. Pleasant experience. Helpful staff. Clean store.

Melissa was friendly and knowledgeable. She helped me figure out my problem and then let me know what I needed to do to fix it!

Alicia is so helpful and knowledgeable. WILL definitely continue giving them my business. EXCELLENT customer service! 👍💯Yall rock!

I would like to no the store manager Jonathan for helping me with EVERYTHING! I really don’t know what I’m doing yet I try. To my luck he used his knowledge to find my problem and show me solutions to fix the issue. Would have been stuck broke down without out him. A huge thanks to Autozones land a tool program!Gratefully,Satisfied customer.

Just horrible. Do not like being talked down to about waste oil. All the Autozones in Conroe are so hard to get rid of waste oil and employees are usually rude. My company has a national account and I shop at Autozone for the rewards program and have for many years This is the only way to have a voice because I do not have time to debate hard-headed rude people. Going to Advance.

Absolutely the best service Ive ever had from an auto parts store...Melissa Tucker and the other young lady were very helpful in locating the correct low beam headlight bulb and volunteered to install...However it was too difficult to reach so I installed it when I got home...Will definitely shop here again...!!!

I had a battery in need of replacing plus a few components to connect the battery to the car. I dont know what Im doing with any car maintenance issues beyond the very basics. Jonathan was extremely helpful getting my car back up and running. He had the parts I needed and the tools to help me get it going!!

Always have what I need

I had to jump my truck off and realized that I needed a new battery I called around and no one would install it with my purchase but AutoZone. Jonathan the young man who installed my battery did everything quickly and professionally I’m glad to have come to this location.

Got what I needed and then some. Found a couple of gadgets that would help clean my windows easily. Great service.

Bayway Chevrolet is the best and friendliest service department. Please try it out, it will be the best place you ever took your car. I plan to buy my next new car there.

Price on the item I stopped in for was a little high. Looked it up at Walmart, it was $3.50 cheaper. They were super cool about price matching the item. The store is really clean. Simple in and out.

Three women and one man working there. Two customers in the store. I literally, no exaggeration, waited 24 minutes to get checked out. There is another store a few more miles down the road. I will go there for now on.

Walked in and was greeted immediately. The young man help with enthusiasm. Cleaned my battery cables and replaced my old battery. All with a smile! Done in 15 minutes!

Not the most knowledgeable parts guys but they try. I did get 3 outer and 1 inner wheel bearing the other day.. not sure what kind of truck has a setup like that, but I guess I shouldve looked closer b4 I left. 100X better than Orobbery auto parts down the street!.. UPDATE.. went in today for an oil filter for my bike. Advertised for $9.99, they charged me $18, with zero effort to fix it.. kid behind the counter knows nothing about cars.. may have to start going to advance auto. This place gets a little worse every time I come.

Jonathan is awesome!!! He helped me diagnose the check engine light so I know my truck is safe to drive until I can get it to the dealership!

Greeted when I walked in and pointed in the right direction. Unfortunately the smallest 12v fuse they had was 5a and I need a 1a. The lady came to double check for me but no luck.

Good service!

Very helpful and knowledgeable

I finally got my tail light fixed the right way thanks to Jennifer!!! She was very helpful and told me about how the bulb grease helps protect it from getting dirty or damp and installed them for me too!! Other places told me it was the wiring. I never knew the bulb grease would make such a difference!!! Thank you so much for all your help Jennifer!!!

First time at this location, and the gentleman I had the pleasure of meeting was very patient and helpful definetly made an already tiresome day better.

I would like to start off by saying that I have been a major fan and regular customer of Auto Zone stores across the north side of Houston, TX.This review will be lengthy but only because of the awesome and flawless customer service that this store has provided for me due to a warranty issue that was not properly handled by the manager at the the auto zone on Rayford rd. Long story somewhat short , a few months back I purchased duralast brake rotors. Of course I told the cashier the make model year of my vehicle, well come to find out yesterday, the Rayford road cashier actually sold me the wrong rotors. The original rotors that I bought seemed to fit fine. Well after driving on the new rotors a few months I started to notice bad breaking, squeaks , etc. so I decided to take everything off the vehicle to go find out why these new rotors and new pads were already causing issues. I brought the rotors and pads to the Rayford location, the cashier started the warranty process and then asked his manager for the final approval so I could be on my way. Well the Rayford locations manager decided last second she would not allow the warranty swap bc the rotors I was originally given would not match up part number wise with the part number of the rotor that I actually needed. So we were at a standstill, the manager thought I was trying to scheme her and said I was originally given the correct rotor 3 months ago. But the cashier kept saying to her, that we gave him completely wrong rotors for a whole diff make and model. She just wouldn’t do the swap. After an hour of calmly talking thru this, she finally agreed to call her regional manager to ask if this approval would be ok. She thought she would be penalized, or potentially loss of her job for actually doing the right thing when it was not my fault I was given the wrong rotors. So the regional manager, finally wanted to speak to me, I explained everything in detail, he understood my side and said he will allow her to do it. She was not happy as she believed I was in the wrong and that the computer must be wrong bc she truly believed 3 months ago that the rotors were the correct ones. But they were completely wrong. I spent 2 hours on a Saturday night trying to calmly resolve this issue but common sense was not part of this ladies mindset.Unfortunately these wrong rotors caused all 4 sets of rotors and pads to wear out quickly and it snowballed into more or less destroying front pads and rotors and also the 3 month old back pads were completely toast!The regional manager, Rick, informed me to go to the west Conroe location, and ask for Kyle, the manager at west Conroe.Kyle had all the new correct brake rotors and pads ready for me! Rick even gave me a full set of pads and rotors for the front! I am greatly appreciative of how Rick and Kyle worked together to swiftly fix this simple issue!Unfortunately I was not happy with the handling of the situation the Rayford manager did to me. I was astonished that she would not approve of this problem. I mean they sold me completely wrong brakes, That’s a dangerous aspect, and I’m lucky and grateful that while driving my car on wrong parts especially the brakes I did not encounter any wrecks, hurting other drivers or potentially myself being in a vehicle wreck all due to a store not giving me correct parts. Mistakes happen and I’m sure 3 months ago, the cashier at the original purchase just made a human mistake and accidentally provided me with the wrong parts but the Rayford manager just wouldn’t allow herself to come to that common sense solutionRick went out of his way on a Sunday morning to fix this and then he went ABOVE AND BEYOND my expectations and showed true customer service satisfaction!People like Kyle and Rick make this world a better place!! Thanks once again guys! If you live in Conroe or the woodlands, consider making the short drive to the west Conroe Auto zone! All the employees there were absolutely professional and nice!

Jonathan was phenomenal glad he attended me!

I stopped in to get a air filter for my Hyundai Sante Fe one for the engine and a cabin air filter because I was tired of paying so much for them when I get my oil changed. Jennifer was very helpful and found them for me and she even helped me install them!!! I never knew it was so easy!!! and so much cheaper than the place I get my oil changed at!!! Thanks for the awesome service Jennifer!!!

Great for finding car/truck customization parts

I had to get a new battery for my car and I received the absolute best service from Alicia. She not only helped me find the right battery, she came out and removed the old battery. There was so much corrosion it was quite the challenge. Thank you, Alicia for sticking with me and my very difficult battery. I sure do appreciate it!

Staff gave me great insight which helped me save time and money. Appreciate them all very much.

Jonathan was a great help thx

Excellent service and very honest!

Nice store but new so it should be. Frequently understaffed but they still find a way to keep things moving.

Johnathan was so helpful and knowledgeable! I will be sending my teen here when she has small troubles.

Fast, friendly service.

In and out in a jiffy. I received a good product for a good price. I appreciate their helpful attitude. I was even able to order online and then pick up in store.

Friendly staff, very helpful.

Manager there is very helpful along with the rest of his team. Keep up the great work

Precisiondetail.org

I love the location of this AutoZone.

Staff has no knowledge about the items they sell. They just try and wing it as they go. As a certified mechanic its cringy listening to the things they tell customers.

Saved my life when my windshield wiper flew off my van in horrible weather

Fast service that day

Best deals around

Very helpful!!!

Check engine light was on,the nicest lady was so helpful reading the code, pulling it up on the computer, explaining everything and giving me a print outGreat customer service. I also found some accessories I needed for my car at a good price

Fantastic service! Great bunch of friendly people!

Service was fast in and out found what I was looking for as soon as possible

The staff was extremely helpful and polite. Plus its 5 min from my house.

Service is great.

Great customer service

Yippppppppeeeee! An AWESOME New AUTOZONE has opened in Conroe! Love the new store and the employees are GREAT!

Good store, great location. Very friendly staff.

I upgraded my rewards card and got a diagnosis on my car. The employee working was very helpful.

Awsome got all the help I need friendly environment

Great service by alicia! very helpful

Good location, parts availability, clean store.

Great customer service

They had what I needed.

Hard to get help here

Solid store.

Helpful staff and stocked with what you need for your vehicle

Had what I needed. Polite and professional

Big help with my wiper blades.

Come to see Jonathan & Keith

Friendly and helpful

Very customer service friendly!

Great place for auto parts !

Is GOOD

Everything you need

Awesome customer service

Good parts

Excellent .....

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