We used Lances service to have our 1926 Upright Baby Grand repaired. His prices were very reasonable, but Lance was extremely kind and it was fun to watch him work diligently for hours as he fix and tuned our piano. You can tell that he is very attention to detail oriented, and that he takes pride in the quality of service that he provides.He was flexible in coming onto the local military installation where we live, and he he didnt try to up-sell us on services that we didnt necessary need (such as fixing a costly Sostenuto pedal).We look forward to using him again for tunings and our other piano repair needs.Thanks, Lance!