People are nice but Verizon is a mess!!To get full story you have to read all my Verizon reviews. They were all written trying to do one single purchase. I went to store in the mall and there was sign posted. They would be gone until 4:30.I waited in my car for an hour. Went back at 4:35. There were employees there but they were unable to sell anything without manager....and he was gone. I should come back in an hour. Employees were friendly and expressed a wish to be helpful. Unfortunately things are a mess. Definitely call before you go and make appointment or something. Maybe you will find one that will sell you something...........

TJ thank you!!! You helped us with the SIM card pairing snd plan switching! Very appreciate it!

I have been a Verizon customer for 22 years Ive never been treated so poorly or so badly as to be physically threatened by an employee at this location Verizons one of the companies that have gotten too big with a no longer care about their customers

Omar was a great help, he is a new employee and wasnt trained properly but got all of the process done by making phone calls and making sure to get every step done properly. Bought my business phone from him and I am satisfied.

PLEASE DO NOT GO TO THIS STORE, IM WARNING YOU. IT ISNT A REAL VERIZON STORE.

By far one of the best customer experiences I have ever had! Jesse and Jose did a great job answering all my questions and taking care of us today. I went in wanting to get a phone case cover for my new iPhone so it doesn’t scratch. They did an awesome job of putting it on and going over all of my other questions. I’m glad I was able to walk into this store because I didn’t expect this kind of service. I will definitely be coming back again and will recommend to other friends and family. Good job guys!

Great customer service! Jose was amazing with helping us get what we needed. He helped us get a new tablet for our gaming needs. He is great at explaining everything in detail and making sure the customer is satisfied. His co worker is so funny and very talkative. Very attentive and was a great help to Jose. Jessie and Jose made our experience super fun! Thanks again guys! Will be back again for our new phones.

José went above and beyond! He provided great customer service and even stayed after hours to make sure we were all set! Explained everything with detail, I highly recommend to go see him if youre looking to get a new phone!

If you are looking for great customer service with a cell phone company that you can trust, go to the Verizon store at the Sun Valley Mall and ask for Jessie. He made a devastating experience with Sprint into a joyful/seamless experience with Verizon. That peace of mind to me, is priceless!

Jose at the Concord store was very awesome, patient, and very knowledgeable and friendly. Hooking up three phones is a long tedious process but he made it as comfortable and pleasant as possible. His coworker Salym was also great!

Best customer service I ever had in a while.

Excellent Service! Ive been on the hunt for a case for my tablet and finally had time to stop into this store location. I was immediately greeted and asked if I could be helped, I told the representative what I was in search of, he immediately showed me what they had. They had one tablet case left, it was black and it was $39.99.I personally, think $40 for a tablet case is a bit steep, so I politely declined. Being a good salesperson, he informed me, my account had a discount available for my transaction. The discount was a mere $7, but he was nice enough to offer me a discount of $10 off, of which I declined again. He was persistent, I give him accolades for his persistence. I ended up purchasing a tablet case for the low price of $25 including tax! Nice Score for me!The representative who assisted me was Robert W. and he was really nice and personable, he went above and beyond his service role. He wound up discounting the price of the tablet case by 50%, and being that the only case left in the store was black, he let me special order a case of another color that Verizon had available online and in stock. He placed the order for me and had it shipped to my address free of charge! Now thats some great service!The Customer service from this Verizon store was encouraging, all the staff members were friendly. It was fun to joke around a little with them while trying to pick the custom case color. Should I need any other items for my Verizon tablet, glad to have this Verizon Retailer in close proximity, with happy, friendly staff members.

Employee Romeo was very helpful and knowledgeable of everything I asked for. He showed great customer service.. I am a Happy customer.

Saelym is a great Verizon representative. Shes friendly, has excellent product knowledge and is patient. Highest recommendation!Thank you Saelym!

Jessie was a great rep at Verizon in Sun Valley Mall, very knowledgeable about cellphones. If you’re in need of any cellphone device or plan on switching service I would highly recommend stopping by Verizon to see Jessie.

When we left home this morning we were not expecting to need to get a replacement cell phone. While seeking to have the screen protector replaced we discovered that the battery in our old phone had swelled up (now we know, due to overcharging) and the old phone was split and no longer safe. The Verizon store in the mall we were visiting is where we met Saelyn. She single-handedly turned a very bad day around for us and helped us make a decision how to proceed. We bought an upgraded phone, and she transferred everything from the old phone to the new, reviewed the plan we had been on and determined we could just keep that plan, and helped with a package of accessories we needed (desktop charger, screen protector, phone case, etc.) She was delightful to deal with every step of the way, and very patient in dealing with a couple of 70 year olds who are not uber tech savvy. What a great experience.

Saelym was absolutely awesome. She helped us get up and running with no issues. People should ask for her as she went above and beyond.

Romero was very helpful and had patients with us, really appreciate his help.

Romero was great! Super helpful and super friendly😊

Jose and Ricardo were awesome and they’re upbeat interactions really helped turn a bad situation around. Very thankful for their help and positive energy.

Super punctual. Very assisting. Great service.

Jose and jesse help me and my kids they are the best i had trouble with my card to get the ear pods jose i was not able to get 2 pair but when i left tje store i had to pair hjose took tje time and made it happen my kids was so happen and jesse had theam save for me they are the best i think they need a raise as nd had great customer service

Went in to the store to switch from xfinityMobile family plan to Verizon. BYOD and one new device purchase.Plan is what was not explained. I was asked to split family plan to 2 individual plans to get lower monthly.5Gig/$40. Verizon says that plan has 20$ line access fee making it 60per month. For that I would have received 2 unlimited lines in a family plan.It appears guys do not have idea on Verizon plans or knowingly deceiving to get customers sign up. Both are not acceptable. If I have to go back, there is restocking fees for the devices purchased..I would not recommend this store to anyone.

Amazing service. Zach and Daniel were so helpful in answering all my questions and solving the problem I had. Im so greatful they were working when I came in .

Excellent service from Saelym! Very kind and patient.

If i can give this 0 stars I would. The customer service was terrible. They gave us misinterpretation in the billings. They did not explain everything thoroughly. Once they get their commission, they do not want to help us. Avoid this store and go to their main one.

Purchased a new note 5 as a gift to my fiance while telling them I wouldnt activate it until Christmas for a surprise and the very next day they call her and ask her how she is enjoying her new device so no surprises here and when I called they said we have been getting a lot of calls for that sorry thats all we can day as if they didnt figure out to make notes after the first complaints try a different store would be my suggestion

Dont go here.... the employees are ugly and they try and charge you for a SIM card

Excellent experience highly recommend Concord Sun Valley, Recardo

Unfortunately my experience was terrible. Stopped in to upgrade my gbs. Was sold a hum questioning the purchase. I went to return it. I was told no i was too late despite the fact i returned with in 14 days. The woman Amira proceeded to tell me it was part of my upgrade. If i wanted more gbs i had to keep it. I was originally told the hum would also only be a $5 charge on bill. My tablet was removed the hum was actually a $15. Charge. She then proceeded to inform me if i didnt want it i could wait exactly 30 days and cancel the hum which would cost me another $155 but she stated $105 and i could sale the hum privately to get the purchase price of it back $98. At this point im truely upset. Go into a different verizon to explain my dilema. They inform me the store i went to was not an actual verizon they are owned by A1 wireless. Has me call verizon. Now i get a little bit of somewhere. But i have to return to the A1 location. I meet eith Amira once more whom i find out is the manager. Who has lied to me from day 1 and is now insulting me calling me petty. Yes i was mad spoke with attitude but never insulted her, used foul language, etc.. All this so she gets commission in verizons words. In the end im stuck paying $98 for the hum and still have to return it to verizon , just to avoid all other charges. PLEASE beware of your dealing in this store. It is best to verify you are in an actual official Verizon location.

Avoid this place at all costs if I could give negative stars I would the amount of lies I was told was ridiculous, he ported my number without it being able to actually unlocking my phone which youre not supposed to do finding out talking to sprint which left me now without a phone for almost 5 days. Im beyond pissed.

Very informative and helpful.

Excellent service they help u with wat u need

I go there to fix my phone not turning on, they sell me a tablet with a lie. I return it to the store right away because what the employee said was not true. The employee just says sorry and then charges me 70 dollars for restocking fee in addition to other fees I already have paid. I call the manager and he lies to me too saying the employee does not work there anymore. When I call the store the same employee picks up the phone. They rub you based on their lies. Not only I had to call the store multiple times, but also I had to call Verizon too, so they took a lot time from me.

Please dont go here. The customer service is as worst as it gets.Daniel is clueless. He made multiple mistakes. It took him 3 hours to switch me services.

Great experience.

Very helpful and friendly

Great wireless network!

They had what I went there for.

I wish I could give negative star for the store manager she was sooo much bossy and unfriendly and they are not giving you all needed information they just wanna do their business

Ricardo is great

Non a corporate store. Do not go to. Sales manager unprofessional.

Excellent attention even though my English is not very good, the person in charge forced himself to understand me and explain to me in a way that he could understand.Its a very nice person!