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Infinity Glass and Mirror, Inc.
1007 Central Dr NW, Concord, NC 28027, United States
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Mi
Review №1

We had mirrors installed at our martial arts school and absolutely love them! The team who came to do this installation did a great job. They were friendly, professional and efficient. They got the mirrors installed much faster than I thought it would take. We were actually able to open the school back up that same day! Our students are so happy with our new look! Thanks to the team at Infinity Glass and Mirrors for a job well done!

Ca
Review №2

5 stars for the team at Infinity! The team here is phenomenal and exceeded all of our needs. Randy was prompt to come out and take measurements and offer suggestions on what would be best for new shower doors. Jessica was great with communication, invoicing and payments. The install team knocked it out of the park for both a threshold install followed by our door install. They were professional in my home and respectful while I worked remotely while they were managing the install. I highly recommend this company and would hire them again for other glass and mirror needs.

Da
Review №3

We found some old screen doors in our basement, Infinity Glass installed some heavy duty glass where screens used to be. The glass is so strong when my husband used a nailgun to nail trim around the glass, a nail hit the glass and it bent the nail, glass was unharmed! ;-) These glass doors are my favorite part of our house. The ladies that helped me at Infinity were also great! I highly recommend this place and will 100% be using them again!

Dm
Review №4

I have mixed feelings about my experience. I remodeled my shower myself, when the time came around for glass I called few companies to get an estimate, Infinity Glass actually gave me the highest price out of 3 but after some negotiations they matched it. The reason I went with them is because they had an office/showroom. A lot of other companies just work out of their trucks. I felt like if there was something wrong with the installation it would be easier for me to go to an actual office than track someone down working out of their truck. Installers showed up on time, were polite, I went over the details with them and let them do their job. Install didn’t take long, they said they were done. I went to take a look and was very disappointed, the gap between shower door and wall was 1/2” on top and almost nothing at the bottom, the granite half wall cap was notched too wide for glass to slide into (1/2” too wide), silicone work was sloppy. When I told installers that I won’t accept this kind of work they laughed at me and said noone ever complained about these things, which could be true and disappointing in itself. Anyhow, they took the door back and said they’ll be in touch. The owner himself came out on a Saturday, to inspect, he agreed the work was sloppy and took everything back and said they will make it right no matter what (that’s a good customer service). Here is the tricky part, I had to remove the granite top the they notched too wide which ended up being a nightmare, removing it compromised waterproofing (RedGard) and one row of tile. The next 3 weekends I spent on my knees fixing their mistake. After I was gone with everything owner came out, again on a Saturday, to remeasure. I wanted to know if this time they can wrap the glass around the granite wall cap instead of notching the granite again. He said he would find out Monday. Nothing happened Monday and I think I waited a week before contacting owner to see how much longer I had to wait for a simple answer. I do understand that I’m not the only customer but it took 2 weeks for me to get that answer. At that point response time on getting answers was not acceptable. Anyway, I finally got my answer, we got on the same page about measurements and instruction details and he put in the order for new glass. But before he ordered he wanted to discuss how much he owes me for redoing granite top they messed up because at this point I only gave them 50% deposit. They said how does $150, 200 sound, I said it doesn’t sound very good since the materials along were $250 plus 16 hours on my knees, I documented everything while redoing so I had all this written down. After some negotiations we were $225 apart and I asked if a good review was worth $225 to them and I was told they are not going down anymore so here we are. On a side note, if I hired someone to redo what I did myself they would have had to pay a lot more, what they don’t understand is building a shower is not like installing glass and is a lot more labor intensive and time consuming. After new glass was made (this time it took a while, don’t think it was a priority at this point), I wasn’t in a hurry so didn’t bother me much. For second install they came out on a Saturday again, but this time after some negotiations. The second install went a lot better, don’t think they wanted to come out the third time. I still think they need to spend more time practicing notching the granite and practice silicone clean up more. Am I too picky, maybe, you be the judge, are you going to get better results with a different company, I don’t know, my final thoughts are - if you’re detail oriented be very specific about what you want and what kind of work you will accept. Also, everything I wrote here I can back up with pictures and text messages so please don’t respond to my review saying I made this up.Update: was contacted by the owner and informed that my warranty has been voided due to my review, so, yea..

J
Review №5

Infinity Glass installed a very nice looking shower stall for me.Although I’m very happy with the end product the install process was a little rough as it took multiple trips to true up the door and prevent leaks. Ultimately they ordered a replacement door as the first one was not a perfect fit. They stood by the quality they promised, which is rare these days.Kudos to the install team and Jessica for taking the time to explain to me what was going on and what was being done to fix things. They where very professional and friendly.I recommend them to others and believe I got a great product for a fair price.

De
Review №6

The time stated for order to be processed was exact! The guys came on time and went right to work. They put blankets on the floor to protect it, and cleaned up after themselves. They were very polite and also provided instructions per use, and also directed me to a website for warranty. I highly recommend these folks for you glass and mirror needs

Ca
Review №7

Such an amazing experience. From the professionalism, ease of making an appointment, expert installation, to the follow up, there are not enough good things I can say about my experience with this company. I love my new shower enclosure! As an added bonus they fixed an older shower door in another room at no additional charge and beat their competitions prices by a few hundred dollars! Give Jessica a call/ get a quote today!!!!

Br
Review №8

They came out within a day or two to measure and quote my shower enclosure replacement. They were professional and very accommodating of my schedule. After I signed off on the invoice I was told it would take 6-8 weeks for the glass and framing to come in but was pleasantly surprised when it turned out to only be about a week and a half. The install was a breeze and the work was done with great care to the integrity of our existing shower. Everything was thoroughly explained and I was given clear instructions on how to register my glass protection warranty. A+ and would recommend!

gi
Review №9

Infinity went way out of there way to help me replace molding around shower. Great people!!Will use them again!

Jo
Review №10

Outstanding customer service and excellent quality work! Great family business, fair prices! I can’t say enough wonderful things about this company. We’ve used their services twice now and will always come back!

ja
Review №11

Great company! Monty and Randy were awesome along with the office personnel. This is the second time I used this company for my mirrors in my barber shops. Great turnaround time from quote to install. Quality work! Thank you Infinity Glass!

Je
Review №12

Great experience. Monique was professional and accommodating. If you have a glass or mirror need (mine was a glass shower door), it’s definitely worth a call to speak with Infinity Glass and Mirror. They will give you a thorough assessment and provide a reasonable quote... no games or hidden costs.

Ba
Review №13

I was very pleased with Randy and his staff. Both Randy and Matt who measured my shower for the new doors and Matt were on time,friendly and professional. Matt installed the doors within an hour and cleaned up whatever he used so I only had to put back my bathroom rug. My shower looks great. I will use Infinity Glass and Mirror again when I need glass or mirrors. I was also impressed with Michelle from the offic she called me when Randy was running late and was helpful setting up the installation time and then followed up when the job was completed. This is a very good local company to do business with.

Ch
Review №14

Infinity did a shower door for a bathroom remodel 5 years ago, and it looks and functions great. I recently had to replace a torn seal for another bathroom, and they had exactly what I needed. Friendly, attentive service and I highly recommend.

Ma
Review №15

This company has been incredible to work with! They were quick getting back to me, their prices are fair, and were patient with my scattered brain through out the process. Randy was a pleasure to work with, and they seem like a small family business who really cares. We will definitely be ordering again from infinity in the future!

An
Review №16

Infinity Glass and Mirror met all my needs with excellent service. I needed a specific size of tempered glass with buffed edges for an old outdoor table. They have several options for bathroom shower glass and doors as well.

Ca
Review №17

My husband and I did a complete renovation of our master bathroom, which included increasing the size of the shower quite a lot. We ended up with one of the largest glass walls ever and the bathroom is stunning. Everyone was so helpful. Thank you to Randy and the whole team, you definitely have our recommendation.

Ca
Review №18

Loved this place because they could do exactly what we needed. Replacement of broken bedroom mirror into original frame. Done in ONE day too!! Done with excellent quality replacement mirror at a fair price. Very friendly people! Definitely recommend them!😊

El
Review №19

We had Infinity Glass and Mirror replace two large wall mirrors over our bathroom vanities. One of the mirrors was cracked so we had both replaced so they would match. Everyone that we spoke with at Infinity Glass and Mirror was professional and courteous. They also provided prompt service and the cost was very reasonable. The installers were very polite and respectful while in our home and took care to clean up their area before they left. We highly recommend Infinity Glass and Mirror, Inc.

Ri
Review №20

This is a really reliable company. They arrived on time and installed my shower door in less than one hour. Quality door with quality workmanship. I definitely recommend them.

Ri
Review №21

I couldnt be happier with this company. Prompt service and a great price. A combination thats not seen very often now a days

Li
Review №22

Everyone at Infinity glass was terrific. From the front office to Randy and the installers Kevin and Matt- great people and great listeners (most important!) They even were able to get the installment moved up which meant alot. I highly recommend them.

ca
Review №23

Wonderful , quick, polite, respectful.... did I mention quick!The initial visit was great, the gentleman was very polite and professional. Shower door came in and was installed a lot faster then I expected. The gentleman that installed was very polite and nice. They will be my go-to for anything GLASS!

Na
Review №24

We needed glass shelving and glass door panels. Monty was great he came out Did the measuring and helped us select The product. We love it the shelves are beautiful perfectly installed by Kevin and Chris. They also installed the door glass panels and did a wonderful job. We highly recommend them for any Glass needs.

Jo
Review №25

Everyone at Infinity Glass and Mirror was very professional, answered my questions quickly and provided a great product. The installers were courteous and tackled the job with ease. I would highly recommend these folks to friends and family.

Ki
Review №26

I walked in with an unusual request the two nice ladies listened carefully to my request. And in less than ten minutes I was on my way and a very happy customer. I would highly recommend Infinity Glass and Mirror to anyone.

aa
Review №27

Infinity Glass and Mirror was recommended by our contractor Julian Casanova for the shower glass in our just completed remodeled master bathroom. They were prompt in scheduling an appointment for measuring and quoting the job. Once the glass was ready they were also prompt installing the glass. A minor hiccup after the glass was installed occurred, but Infinity professionally addressed and corrected it. Everyone at Infinity was responsive, courteous, and professional during the whole process. I would highly recommend them for any glass related jobs such as new Showers.

N
Review №28

I had a very uniquely shaped table that needed glass over it. They came out when they said they would, the rep was very professional/congenial and took his time measuring the table. The delivery guys also were professional and I have to say the glass looks wonderful. The price was reasonable. I would recommend them for any service they provide.

iv
Review №29

Infinity Glass and Mirror exceeded our expectations! Our shower door installation was done perfectly. The installers were very professional, friendly and they completed the job in a timely manner. They were very respectful and they thoroughly cleaned up after completed. We highly recommend!

Ch
Review №30

Best place for mirror and glass needs! Received fast service and everyone was extremely nice and professional!!!!

Mi
Review №31

Wanted to charge me 25.00 for a small piece of glass tobe cut.found a place todo it for 10.00would advise people to shop around.front counter staff did not seem friendlyor knowledgeable. i give honest and faircritiques, Was nice to find a fair price at there competitors.

As
Review №32

I cannot say enough about Infinity Glass! Monty has always been great to work with and definitely strives to be the best.

me
Review №33

This is my 2nd time using Infinity Glass. I am as impressed with them this time as I was the last time. I had some major work done on my house with lots of moving parts, but once again, Infinity was stress free from start to finish. I could not be more pleased with the office staff, the sales rep, and the crew who did the installation earlier today. This has been a very pleasant experience with a beautiful result at the end. I will definitely highly recommend them and will use them again for future projects.

Gr
Review №34

Infinity Glass & Mirror was wonderful to work with. Their service was top notch and I couldnt be happier with my glass shower enclosure.

Ja
Review №35

Great quality work. Very impressed with the fact service. Great price 👍. Thanks again 😀

De
Review №36

Super friendly!! Was able to help me the day that I walked in and was totally satisfied!

Er
Review №37

Nice showroom with beautiful high end shower doors and accessories. Super friendly staff. Highly recommend!

Ed
Review №38

Infinity Glass and Mirror has provided us at Century Cabinet Inc. with outstanding service and excellent quality. I am particularly impressed with their willingness to help us out anytime that weve needed a quick turn-around. The work that they do for us allows us to offer offer an upgrade to the kitchens, baths, laundry rooms or mud rooms to our customers that our competitors can come close to. We feel very fortunate to have them as a vendor for our company.

Su
Review №39

Installation went great once our glass finally came in. Our installer was very professional and did a fantastic job and our shower door looks amazing ! I was however a little disappointed in the companies Communication skills. We were quoted 3 weeks and on week 4 I sent multiple emails to our sale rep trying to find out when our glass would be arriving and our emails to my questions regarding glass, install dates and time were never returned. I always had to call the office to have my question answered.

Ta
Review №40

Love my custom shower door! The team from Infinity Glass and Mirror was great. They made it easy to schedule the consultation and the installation. The door arrived on time and was installed quickly. Looks great!

Co
Review №41

I had a mixed experience with Infinity. They installed a new shower door which was of good quality. They arrived on time and completely the job quickly. However the finished result in my bathroom is not what I expected. Because my old door was wider than my new door there is a big gouge in the wall where the old one was. They did not offer any solution to fix this or cover it up. They just said thats what happens. I wasnt warned of this ahead of time and may have chosen a different solution if I had known. If that always happens you would think they would have a solution for it, perhaps another piece of the metal they already are using to just cover it up.

Jo
Review №42

100% Satisfied! IG&M really was a huge blessing for our family! The Estimator came ON TIME to the appointment to measure for a shower door. He was very personable, professional, and meticulous. He was very precise and took note of so many factors specific to our install. Then as promised a week or so later the installers put in the door. They were very professional and considerate during the entire install. They were finished very quickly and cleaned up as if they were never there. We LOVE our glass shower door!!

J.
Review №43

Great experience with the staff. The atmosphere is pleasant. The product was cut to perfection and the staff gave precise instructions.

F
Review №44

I enjoyed working with Infinity Glass and Mirror. The measurements was very accurate and the price was very good. I will definitely be doing more business with them in the near future.

Sh
Review №45

Best service and quality work

Ro
Review №46

Save yourself the brian damage and go with a different company. Now I understand why they asked to be paid in cash. The work was left incomplete, the room was left a mess, the installer was spitting sunflower seeds shells all over my house. Ridiculous. It wasn’t until I left the first bad review, that they were interested in contacting me or fixing it. Their feelings were hurt. YOU HAVE BEEN WARNED. Message me for photos.

Ju
Review №47

I was given a ballpark quote of in the 60 dollar range for a 40 x 20 oval clear glass 1/4 thick in clear glass with polished edge by the woman answering the telephone. Meanwhile I get an email from the owner who quotes 240.00 for 1/4 clear glass oval with polished edge. He said its 40.00 per corner to do an oval. However, I got it done at Kannapolis Glass & Glazing for 66.00 plus tax. I consider Infinity a rip off.

Do
Review №48

We had a glass shower door installed at our house and were very pleased with the results.The only problem was that the door was not cut correctly and had to be reordered. It only took 2 days to get the right door and get it installed.

Ma
Review №49

These have always been my go-to guys for glass and shower doors. Honest advise and great service. When I build a custom home I tell Randy to measure and get it on the schedule because the price will be reasonable and in-line.

Ma
Review №50

I highly recommend IGM, from start to finish they did an amazing job. The custom cut mirror in our home bar looks amazing. And they have the best prices in town.

He
Review №51

From start to finish this was a great experience. Jessica was so helpful and pleasant! Will definitely recommend and use Infinity again if I need that service!

St
Review №52

Great company to work with. Was understanding of my time frame, and install was a breeze. I will be using them for all of my glass, mirror, shower doors etc in the future.

Jo
Review №53

A great place to buy glass. Very friendly people.

Al
Review №54

Great service, end result looks beautiful! We are so happy we went with Infinity glass for our shower doors!

Re
Review №55

We could not be more pleased with the service we received from Infinity. From the day we met Randy on site to plan our project to the day of installation, we could not have asked for a better company! They delivered exactly what we ordered!!

Li
Review №56

Had a mirror custom cut for a frame I had. They did it while I waited and were not overly expensive. Very friendly staff.

An
Review №57

Great and friendly service. Needed a few glass shelves made and they completed the work on same day.

Ka
Review №58

Im very happy with the steam shower glass and transom door that Infinity Glass measured and installed!! Reasonably priced, professional and friendly staff. I will use them again!

Ch
Review №59

Great service and craftsmanship. I am a contractor and have finally found a glass company in this area that understands customer service.

De
Review №60

Staff was very friendly and knowledgeable

Mi
Review №61

I hired Infinity Glass and Mirror for my shower glass enclosure. Michelle and the install team were fantastic but I was very unhappy with the changing prices and the time it took from when we agreed on product and price to actual install. I will likely hire them again because of Michelle and the installers but that would be the only reason. I believe the owner was behind the price changing as well as the sloppy install schedule

Do
Review №62

Infinity Glass and Mirror has supplied and installed several frameless shower doors and encloseures, as well as their mirrors, and my clients and I have been 100% satisfied with their products and the entire staff. I would highly recommend this company for your next glass needs.

Ge
Review №63

Excellent and prompt service. Would definitely recommend them to others.

Da
Review №64

After reviewing other companies and comments from other customers I chose infinity to install a 7 foot tall shower door glass in our shower. Randy arrived on time for the initial appintment and pointed out an potential issue with the base our new custom shower which would have caused water issues for us. Took a few days to get the cost for he glass but they didnt take any money up front only at the time installation which was fantastic. Glass was installed around a week or so later. We had an issue with the glass not closing but they came back and corrected the issue with no hassles. Glass enclosures are pricey no matter who you do I recommend hiring someone who will respond to your issues and who stand behind their work. I highly recommend Infinity Glass and Mirror.

St
Review №65

Infinity has provided a fast and friendly experience. They are knowledgable and have been able to provide and satify ever request made of them. I have been a repeat customer for several years and dont look to go anywhere else.

Su
Review №66

Good price; timely delivery, excellent work on our shower enclosure. Highly recommend.

Cy
Review №67

I called into their office to schedule an appt to get an estimate on a new frameless shower enclosure. Not only were they courteous on the phone they were prompt in getting the sales mgr out to our house for measuring. We got our quote by the NEXT day. Once we received the quote we were pleasantly surprised...the quote was better than the others we had gotten. We ordered our enclosure and by the middle of the next week they were calling to schedule the installation. The installers came out (on time, which was nice) and installed the glass within a timely manner AND they cleaned up after themselves. Needless to say we are very happy with our experience with Infinity Glass and Mirror. Top notch service from the first time we called their office. I would highly recommend to anyone.

Fr
Review №68

Outstanding customer service, very friendly and helpful!!!!!

Ci
Review №69

Excellent service from beginning to end!

Ma
Review №70

Awesome customer service, great pricing, and great work! You all rock! Thanks

Je
Review №71

Fair price, installers did good job. Job completed on time.

Ga
Review №72

Randy Harness is experienced and helpful. Their showroom helped to answer most our questions

ri
Review №73

A very good experience from beginning to end. Sales, office support and installation.

St
Review №74

Good company, easy to work with, glass measured and installed appropriately.

Ke
Review №75

Great product and even better customer service.

Me
Review №76

Excellent customer service with fair price. I knew after initial phone conversation that I would use them.

Ch
Review №77

Moved into a new house, and our glass shower door was leaking. I called this past Friday (7/31) to schedule an appointment for the door to be repaired/adjusted for the following Monday. Appointment window of time comes and goes, and when I call and ask the location and ETA of the technician, there was a scheduling error and I would have to reschedule. I reschedule for Friday 8/7 from 3-5pm, and I get a call on Thursday saying I would have to take a 1pm appointment on Friday, or my rescheduled time would be cancelled. Very frustrating, and find it absurd that they do not want my business!

Mo
Review №78

Excellent customer service and great products

Pi
Review №79

Did a great job!

Ro
Review №80

Great price and fast installation

Lo
Review №81

Is a bad idea to bye it

Information
17 Photos
81 Comments
4.7 Rating
  • Address:1007 Central Dr NW, Concord, NC 28027, United States
  • Site:http://www.infinityglassandmirror.com/
  • Phone:+1 704-792-1388
Categories
  • Bathroom remodeler
  • Shower door shop
  • Glass & mirror shop
  • Glass cutting service
  • Glass etching service
  • Glass repair service
  • Glass shop
  • Mirror shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–4:30pm
  • Thursday:8am–4:30pm
  • Friday:8am–4:30pm
  • Saturday:8am–4:30pm
  • Sunday:8am–4:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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