Wow!!! What an awesome experience with the service department. Denny was amazing, he was very professional and courteous and kept me updated all the way through the process of getting a new transmission. Incredibly happy we chose modern Nissan of Concord to fix my sons car. Thank you Denny!

Awesome as usual. I LOVE this place!!. The Service Department is Amazing.!. Heath is my Go-2-Guy..however,he was busy and I had the pleasure of being served by Jordan, who was excellent. I had to issues that I forgot to mention when I initially got there..remembered halfway through the service...and Jordan took care of. Thank You Sir. Thank You Heath. I appreciate you all in the Service Department, You Guys and Gals..ROCK..

I had a wonderful experience purchasing a used vehicle at Modern Nissan of Concord. I was looking for a reliable, safe car with low mileage for my daughter. From the moment I reached out with a brief inquiry, Staci Hopper was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. Staci found me the perfect car. It looked brand new being a used car and was in my price range. Staci had to attend a training for the remainder of the week and had Jose Gonzalez assisted me with finalizing the deal. Jose was very pleasant, responsive and it could not have been a more seamless process!Normally buying a car can be a dreadful, however, I found the process was stress-free and pleasant. I truly appreciate both of their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! This was the easiest dealership I have worked with. I walked out extremely happy and appreciated the great customer service! I would highly recommend anyone in need of a car, new or used, to go to Modern Nissan of Concord!

I just purchased a new vehicle from Modern Nissan of Concord. The entire experience from the greeting through driving off the lot was exceptional! Our salesman Gil was very informative but not pushy. I do not like going into the finance office just because it always seems you walk out not knowing what you added on. But even the finance office was a pleasant experience and Michael went over everything we were purchasing and respected what we didnt want to add on. This is not my first purchase from Modern and most likely will not be my last!

Doug and Pierre were awesome at accommodating my needs. Doug was very patient and understanding. He took his time to show and explain the vehicle. Pierre was straight forward, positive and had great energy towards us. Overall, wonderful experience with every associate. Look forward to purchasing another vehicle from this dealership.

Great to see that they are taking precautions due to covid19 for the customers. They were all wearing masks and had plexiglass barriers up on counters. They also had a staff member spray each seat and surface and put up placards for which seats were sanitized. Great job guys! Got the state inspection done for my car here. Went smoothly although they did make me wait for an hour even though I had made an appointment. If you buy a car from them they do free State inspection for life. Great perk of buying cars from here. I recommend this dealership.

It was seamless. There was not a lot of back and forth. We came together on a price and they moved quickly with paperwork. I didn’t have to spend all day negotiating.

Very impressed, Service was great people were very nice Modern is my new go to place

After visiting many dealerships and speaking with a variety of salespeople, we really liked the personal, no pressure, and polite service that Modern Nissan provides. I was able to really see my options and take my time. However, it was the salesman at Modern Nissan who made it our top choice for purchasing. Jose Gonzalez did an outstanding job at answering any and all questions. His knowledge and expertise were invaluable in deciding on our new car.

If i could rate this over 5 stars i would! this place will take care of you and listen to your concerns! denny is the absolute BEST service rep. he genuinely cares about you and will explain everything in a way you’ll understand. when you go here, PLEASE make sure you have him as your rep. he is the absolute BEST!

Actually, our sale rep was the most pleasant experience. Gil was informative. Took us on a tour of the dealership. That impressed me. The additional people behind the counter was just so polite and respectful. Customer service is 100 percent everything. Modern Nissan delivered 1000%. Thats 1000... not 100!!

Came here to buy my lease and they were fantastic!! No problem at all! We worked with Jon and he was awesome, no pressure and very relaxed. Would definitely come back again!

Just got my first car with this dealership, fantastic experience! I was nervous at first but Jon helped me throughout, answered all my questions, and helped me walk away confidently with the car I wanted! Had been to a lot of dealerships before we came here; this place excels with excellent customer service overall from everyone we met and a great facility. I recommend asking for Jon Morales if youre looking for a car!

Ira was wonderful. He communicated all concerns thoroughly and answered my questions while I awaited servicing on my vehicle. I know my vehicle is in great hands here. Thank you!

What a wonderful dealership. This is our second vehicle from Modern Nissan of Concord and both experiences were wonderful. Our most recent vehicle was sold to us by Jon Morales and I highly recommend you go see him if you are in the market for a new vehicle. The entire process was wonderful and stress free. We went in to buy out our lease on our Pathfinder and ended up driving out in a brand new fully loaded Titan Pro-4x. We were provided with straight forward information and numbers and not once did we feel pressured. The whole process was enjoyable and Jon did a great job.If you need servicing, ask for Mike Redwine. Mike is great to work with and very knowledgeable and extremely honest. Will not push services not needed and will guide you in the right direction. Go visit this dealership, you will not be disappointed.

Went to look at new Pathfinder, was great experience learning about vehicle from Javier the sales consultant, feel bad putting 1 star because he was great. Though as soon as the sales manager Jonathan Cobb came in he was immediately disrespectful and made me and my wife uncomfortable and was very demeaning, we walked out within minutes of speaking to him. Never had an experience like that at a dealership. Will definately be going to different Nissan dealership to purchase a Pathfinder. If you go here and Jonathan Cobb walks in, Id ask for a different sales manager or go to another dealer.

This was a good experience Doug is a great guy, and the manager was very helpful in getting me a deal. However I cant give 5 stars due to the finance guy trying to fast talk me into something not necessary to our deal. Due to this he came off as a very dishonest person.

The best experience I ever had shopping for a car. I will tell everyone that I know thats looking for a car to come there for their car needs!

Thank you so much for the best car buying experience I have had and I was not even in the same state. Robert Lahr was great to work with and took care of my daughter throughout the process. I worked with Robert over the phone and through text messages. He communicated with my daughter who is new to North Carolina with great care. I am very pleased with the service received and would highly recommend them to anyone needing to purchase a car. Great experience!

Everything is good , Parts & Service is Excellent . My next car will be a Nissan for Sure!

Mike assisted me with my vehicle and explained what work it needed. He explained why the worked was necessary. He was extremely polite as were all the people working there. Also I was extremely happy to see everyone wearing a mask.

The man who helped us at the front counter in the service department was very helpful. He called us with updates everyday. He also called us early Monday to get us a free rental. He made a bad situation very easy to get through.

Great experience! Sales Consultant Daylon Sanders exceeded our expectations with the Nissan Rogue we purchased from him. All options we wanted and he had it ready to go! Smooth sales experience with him! Thank you Daylon and Modern Nissan!

Mike did a great job taking care of my needs in a friendly and serviceable way! Very happy with the results of my visit

Always prompt and courteous service.

My experience with the Modern Nissan of Concord was excellent. The technicians did an oil change and emission/state inspection. The technicians also did a multi-point inspection and recommended services that my vehicle should have and scheduled a new appointment for the services. The technicians were very professional and called me when they were finished servicing my vehicle.

Jonathan Cobb, Pierre Frankin, and Javier (my salesman) went above and beyond to help me get into something that I love! Javier is extremely knowledgeable about the vehicles and very pleasant and patient with his Customers. Definitely deserves a raise and a bonus!!

Came right in, they took my car and I was out in a good time.

Top notch staff, excellent experience from the initial contact via the web, to the purchase the same day.

As usual, we had a great experience at Nissan of Concord: scheduling the service was very easy and courteous associates took care of the service.

It was convenient. Everyone was nice and professional

I had an appointment for a simple oil change and tire rotation. I arrived on time and had to wait 3 hours. That took entirely too long, especially since I had an appointment.

I dealt with Michael in the service department he was super nice, He even looked in the system to see if I had any rewards credits..I didnt even ask him to. When it was time to cash out, I was able to save money bc of his customer service:)

My advisor was super great! He was very knowledgeable and gave me great tips on the maintenance of my car.

Professional and flexible best describe my experience at Mofern service dept... Heath the tech went out of his way to accommodate my time frame and work was done perfectly

Courteous and friendly staff. Finished the work on reasonable timing.

My experience was AMAZING! Everyone was pleasant, respectful and courteous. Thank you Nissan and Doug

If youre looking for a Nissan, please, please go see salesman Grey Mills at Modern Nissan Concord! It was such a great pleasure working with the whole team to get the dream car I didnt even know I wanted!A shout out to the whole team that helped me remain fabulous!!Kevin Baird, GM; and Jonathan Cobb, Sales Manager; Internet Manager Staci Hopper and Grey Mills, Sales Person.When I arrived on Sat evening I was in and out within an hour including test drive and finance paperwork! They worked to get me a fantastic deal on my trade and new Murano Platinum!Professional, friendly and respectful of your time!

It was real good. Gil help me out a lot by helping find a car that would be right for me.Thanks again,Gerald Crayton.

Only 2 stars for now.. Sometimes its like pulling eye teeth, just to get results!Wheels are in motion soooo..I will see if I need to update my stars & comment!

The guys were very friendly and we picked and joked with them. I bet they hadnt laughed as much in a long time. Keep up the smiles its good for the heart Thank You

Robert Lahr and the entire crew were awesome. Easy selection, quick paperwork with finance and able to get vehicle wanted at a great price. Modern family has gone beyond the expected and done far better. Excellent customer service and clean showroom as well. BUY HERE! You will not regret it.

Robert Lahr was amazing! Unfortunately I cannot remember the names of the other folks involved but they were just as wonderful! They worked hard to make sure I got what I was looking for. They were honest. More than fair. They were extremely patient. Not pushy. They took time to get to know me and my needs in a vehicle. I had a wonderful experience and I am extremely thankful for the team at Modern Nissan of Concord

Amazing customer service, Mike is one of my specialist that I can always count on. He is extremely knowledgeable and is dedicated to providing me with the best service at a reasonable price. I know I could take my car to an off brand provider and it would be cheaper but I return because of the care and service that they provide.

I had a great experience here; the staff are super nice and go out of their way to help

The team was very professional and willing to help when other dealerships weren’t. The buying process was relaxed, easy and fast! Definitely surpassed my expectations. We walked in not sure If Nissian was for us and walked out extremely happy costumers. I’m extremely happy with my purchase and my Fiancé plans to return in the future for a truck!

This buying experience was like no other. Due to Covid restrictions I was a little nervous about the process. The online experience was amazing! I was able to talk with a real person at any point I had questions. They reached out by email and phone. Each person I spoke to was so nice. The dealership I worked with was in Concord, quite a distance from my home. That was a concern, until they told me that there was no issue delivering to car to my door, the next day!!! Eli was a delight to meet. And Staci in the business office was a hoot!! I HIGHLY recommend Modern Auto to anyone.

I came in for an emissions test but I told the serviceman that one of my tires seems to be low on pressure every month or so and he indicated they would check it out. I waited on my car and was told that there was one car ahead of me and I was advised that I did have a nail in my tire that they were able to fix at no cost!

I am very pleased with service at Modern Nissan. The staff is friendly, professional, and exceptional.

My service experiences have always been good at Modern Nissan .

We bought a CPO 2018 Nissan Rogue SL through AAA. It was delivered but had a smoke/musky smell. Modern came and picked the car back up, tried to detail it and bomb the car to rid the car of the smell. It was delivered back to us and ultimately the smell still lingered even after a couple of weeks of driving it. It actually returned to the original smell. Due to this we worked out a deal to where Modern took the car back and we ended up with a 2021 Nissan Rogue SL. Much better car, great improvements on the design and ride quality as well by Nissan. We are grateful for Modern for being understanding and didnt try to rip us off thousands of dollars by taking the car back.

It was the best car buying experience i ever had. IM 63 years old and am disabled. So being able to buy a car from my living room on the phone was especially nice. The car was delivered same day 3 hours later. Eli Garcia ,the salesman ,was excellent . He was well mannered, very knowledgeable and just a personable guy. I will definitely go back to Eli Garcia and the staff of Modern Nissan when I buy another car.

Everyone was very nice. Everyone helped me get the best car in my budget. Javier is very nice and I recommend him!

Heath was great! He did not try to sell me unnecessary services, but was clear about what I needed to take care of before I headed out on a long road trip.

They were very nice, but I ONLY asked for an oil change. They told me I needed a tire rotation and alignment and I said I will take care of it but just not today. They said okay just make sure you do, I said I will. Instead of letting me taking care of it they decide to do it anyways. After I told them not to. Bringing my bill up $40. This also is not the first time this is happened, I just caught it the first time because it was taking way longer than it should have.

Quick, easy shopping experience. Landon was our salesman. He worked with our schedule and came in on his day off to close the deal. I know that time is valuable, so I really appreciate that he did that for us.

Denny, the manager, really went above and beyond to help us with an issue that occurred. We really appreciated the fast and helpful response! Thank you! --The Timpers :)

Awesome!! Worked their hardest to get my daughter into the vehicle she wanted. See Jon Morales, Sales Consultant for your next vehicle purchase. Thank you Modern Nissan for the great deal.

I purchased my 2020 vehicle with no regrets. The communication provided was exemplary particularly after the sale when I had some questions. The dealership in my opinion is one that other dealerships I visited need to emulate. Thank you to Jon Morales and Gil Bracy for their patience, knowledge and friendly personalities which added to the whole experience.I am hoping that future service on my vehicle will be as positive an experience as this was.

AWESOME service as always! Everyone is great here. Service is always fast and ready when they tell you it will be. Weve never had a problem getting service scheduled here to match when OUR schedule fits.

They did excellent work on my 2010 Nissan. They extended its life after 200 thousand miles for it keep on going thank you! Hello 300 here i come.

We had a very pleasant purchase experience.Everything felt up front and we didnt have to sort through the ridiculous fees that we saw other places.Victor in Sales and George in Finance were both very helpful.

Javier was pleasant to work with. I never once felt pushed into purchasing the car. He made the process easy and would definitely recommend him to anyone I know that’s looking for a new car.

Very friendly staff and competitive pricing on taking care of my SUV issue. Ira was a very helpful and informative in regards to my car needs. My baby is back to normal. Also, the waiting area is very well organized, everyone on their own area and when somone leaves, another staff cleans the area for a new customer to visit.

The service was done in a quickly time manner

Modern Nissan of Hickory was AMAZING!! Allen was the best!! After a bad experience with Victory in Charlotte, they made my day alot better!! This was worth the 6 hrs of driving to/around to end up here. I will buy only from them in the future!!!!

The service department are fully experienced and professional

My service tech, Heath was so pleasant and professional! My repairs did not take long at all. I was quite the happy camper!

Nice place, nice people....Hats off to Terri and John who always makes me feel at home.

I worked with Gil Bracy and he was wonderful. Or I should say Gil worked with me! Didn’t expect to trade my car and walk out with a brand new one but I did. Such a kind hearted person and so knowledgeable about his job. Great guy and so professional! I will for sure come back!

Wonderful experience from beginning to end. From the outreach process when showing interest in a vehicle online through chat with Pablo, to the working with my sales person Xavier! For this to be my first car buying experience I am quite happy with the results not only of the car but the social distancing, friendly atmosphere, kind workers all around and listening to the needs of the customer. Thanks Mr. Heath for your inviting spirit as well! Xavier had Great customer service, very attentive to our needs, and relatable!! Overall Modern Nissan of Concord rocks and is FIVE STARS ALL AROUND!! Definitely not too pushy which makes this dealership the best I’ve ever been to!

I was able to to lease a new Nissan Titan with my trade, and very little money down in a matter of within one hour over the phone with help from Tracy. Everyone was very professional, and helpful getting me down to the affordable payment that I was comfortable with. Our salesman Gil Bracy was exceptional. He was very knowledgeable about our new truck, really took his time with us, and even helped us with apps and linking our phone with the new truck. I will certainly return for any future service or car buying needs.

Iam very very happy for last visit Modern Nissan of Concord ,there very good employees and deserved recognition. Thank you and I wish you all the best. Sincerely Jan Ginter

The people are wonderful and Denny always ensure my car is good before returning it to me

The sales team was AMAZING! My husband and I had been actively searching for a V8 4x4 Tundra for 6 months. We had been to many dealerships and drove lots of trucks. Modern Nissan went above and beyond to accommodate a test drive for a vehicle we had seen online! The test drive and sales were easy and quick! Would definitely give a 10/10!

My salesman Doug Ford was very patient and pleasant. He followed up with me after the sale. I was very impressed.

I enjoyed my experience there thanks so very much jose and the financing crew for all your help keep up the outstanding job. Look forward to many more experiences with you guys.

I wish i could leave no stars. This dealership has the worst customer service I’ve ever received when purchasing a car. The finance manager lord throughout the purchase of my vehicle and consistently changed numbers behind my back. He lied about which lending had the best rates so that they could continue to over charge me and tact on services for the vehicle . No congratulations on your purchase when i signed or anything . They made sure to point out the “no cool off period” paperwork though. I walked out of the dealership not getting any dealership no getting any of the deals or finance options i asked for and was lied to and told they were not available. PLEASE DO NOT PURCHASE A VEHICLE HERE . My first brand new car purchase experience was ruined thanks to this dealership.

Good experience, helpful, low pressure good deal on used Rogue. Recommend.

Serviced my 2009 Maxima and received quality care. The service here is what I expect, great.

Came back to buy 2nd car from Eli because he was great to us the first time and will always try to come to him. He had to hand us off to Cynthia due to being with 2 other customers she was perfect. I will definitely be back for my 3rd vehicle for my wife soon thanks to Eli and Cynthia. Two great sales people.

Service treats me and my vehicle as if we are brand new.

The service department at Modern Nissan of Concord is excellent. The staff is attentive and works together well, and our service manager, Heath Culp does a great job of getting our car in to the technician and checking to be sure everything is done properly and completely.

Just a bad job. Usually not but this time was horrible

Ira was phenomenal!!! Great customer service and very professional. Highly recommended!

My car was towed in and it was not worked on immediately even though I had an appointment because the tech apparently had an emergency. After not hearing anything from you I called and that’s what I was told. They had not even looked at my car. Parts needed to be ordered that took a day. So once those parts come in the worked on it sad the next day and I didn’t get it back until the day after that! I also had to call again to ask what was wrong with it, when I would get it back, and how much all of the repairs cost. I was told an amount of 4 something. When I go to pick it up they tried to charge me double!! He figured out whatever and took whatever extra he added into the quote that I was given.

Robert Lahr made our experience wonderful. The whole process was simple and painless. It was the best car experience I have had in 34 years of buying cars. Everyone we dealt with was a pleasure at Modern Nissan of Concord.

My service advisor was welcoming and a pleasure to engage with in conversation. I personally own a repair shop so my expectations are a bit higher than normal. Service was great... Truck was repaired... I will be using Modern in the future. I will never step foot again in their Salisbury competition where I purchased my wifes frontier. Horrible experience all together. My second nissan was purchased at an auto mall out of town... I asked the service advisor if I could have both vehicles serviced here and he was more than happy to say yes.Keep up the good work.

Service Dept. always helpful.

I needed to get an air filter and my car didn’t feel right driving. They told me right away I needed an alignment. Not only we’re they fast they we’re friendly and it didn’t cost too much as what some people would assume. I loved these cars. My first Nissan and I’m enjoying the experience.

Always have a good customer service experience by the service advisors.They are ALL very helpful in assuring your needs or questions are addressed.

Awesome experience purchasing a car. Very easy and Richard was the best. Very knowledgeable on the Kona.

I took my car in to be inspected. Mr. Culp was so friendly to us. He was knowledgeable and helpful. I usually hate dealing with service departments, but he made the visit quick and easy! I only want to deal with him in the future!!

I went in for an oil change, lightbulb changes and inspection. When I left my rear gate would not open. One of the bulbs changed was above the rear license plate, so I thought a wire had loosened during that process. I drove right back to Nissan. Heath went above and beyond trying to figure out what was wrong with it. Turns out the computer module that operates that system no longer works. We are now in the process of trying to find a used part so that I don’t have to pay full price for a new one - the car has 125,000 miles. That he even offered that option was so impressive to me and I am so grateful. It shows how much they care about their customers. It’s possible I will end up paying full price if we cannot locate one used and I do need access to my trunk, but I’m grateful for the option.

Customer service was great on Saturday. When I paid, I was told everything was good on my car for awhile. Well on Sunday as I was driving, my check engine light came on. That caused me mistrust Nissan. When I left on Saturday, I was under the impression my car was good but 12 hours later, a light alerts me that its not good.

Ira is great service advisor and does a great job helping his customers out.

Awesome day and thanks Armani for Great service

John went above and beyond to fix my car. He really went to bat for me with Nissan and got my issue solved quickly and surpass any expectation I had. He was wonderful. As were the technicians that worked on my car

Beautiful car and really nice sales person but felt disrespected upon speaking with the sales manager when discussing the list price of the car. His focus was on my ability to afford the vehicle at the current list price and the legitimacy of my bank where I was pre-approved for a lot more then list price. He hadnt heard of the bank before (which is located in another city) and assumed it didnt exist. He also stated that not everyone can afford this type of car. We ended up purchasing the same make, model, year and similar mileage with the same features and price at another dealership.

Incredible experience! Fast, easy, and the staff was fantastic. Robert helped us out with incredible knowledge of the car we wanted. Mike helped us work out the financial part with ease, and Pierre explained the warranty information in great detail. Cant say enough of what a great, painless experience it was.