It took 4 phone calls & 2 email attempts to reach someone to be able to schedule the 1st (7500 mile check) routine maintenance service appointment for my new car. They performed basic minimal service, no car wash or even a quick interior vac. We are still under covid restrictions, but there were no paper mats in the car when i picked it up, and it wasnt wiped down after anyone worked on it. They checked tile pressure, but did not replace one of the tire air valve caps. I expected better service care for my new car than what i received.

The entire staff in the Service Dept were extremely helpful well informed.Jamie the service writer was especially friendly and helpful. The Service Manager was also great. We appreciated the follow up texts and notice of the jobs completion in a timely manner. Would definitely recommend them to anyone needing dealer service.Thanks for your professionalism and efficiency.Ray and Terry Biasotti

I booked an appointment for a recall, Future Hyundai had a time slot two weeks earlier than the other dealer near me. But I don’t mind to drive 15 extra miles to Future Hyundai to get the recall done earlier.The recall was completed in half day, and they noticed me right away so I can pick up the car around noon. That is efficient.I will have my future routine maintenance there due to the good service experience.

Brought my 2020 Tucson in for periodic maintenance on a Tuesday. The service representative was one that had assisted me a few times and always very courteous and attentive to my visit experience. She accurately approximated the time it would take for the visit and always very thorough about ensuring key items about my vehicle gone over. This place continues to reinforce that my Tucson purchase here was a great decision!

Everyone at the scheduling end and on the day of my service has friendly, helpful and honest. Really appreciated the quality treatment! Also enjoyed getting text messages on their progress, updates, and pick up times.

My experience at this dealership is the best one I’ve had so far. Jimmy, Melissa, and Richard all made this experience memorable. They were all very personable and friendly! I got exactly what I was looking for and Jimmy made sure he did everything he could to get what I wanted. Melissa was thorough during the vehicle test drive making sure I knew all the features the car had. She was easy going and friendly, she felt like a friend to me. Richard was so kind and made the paperwork process easy. 10/10 experience, I recommend the team here!

Beep Beep!!! I just purchased a used (new) car from Future Hyundai and I love it! :)If you are looking for a new or used car I totally recommend them. Jimmy was my sales guy and he was a joy to work with. He had a great personality, attitude and was determined to get me the car of my choice at a reasonable price.Youll never hear anyone say this but it was actually a fun car buying experience. The team were professional and fun!Melissa (Such a sweetheart) helped me finalize pieces of my deal and even delivered (drove) my car all the way to my home.Jin Lee (Finance) well he closed the deal! I loved how he went over every document (it was a lot lol) and explained what each and every one of them meant.Overall I never felt (key word felt) like anyone was fast talking me or trying to get one over on me.I would definitely buy from them again.

I have been here several times for my oil service. The last time I came in I couldnt get a car wash so I gave them 4 stars. The associate that helped me called me a few times back to back so I answered thinking was an emergency and it was just asking why I rated them they way I did and if they give me a car wash could I change it. I was upset that they called me like that but changed my score to 5 stars. This time around I had first thing in the morning appointment at 8:00am. I walked up the street to have breakfast after I was done I walked back up and my car was already parked and ready. Waited for a associate to help me I was told I needed a new filter and when I asked why I wasnt called to see if I wanted them to go ahead and replace it I was told they are busy not to busy to change filter but to busy to have let me know ahead of time to let them know to change it. But if I didnt mind waiting they could take my car back and replace it. I was upset because this is the point of the service to check whats wrong and fix it. I just paid and left. Without the filter change.

Maribel has always been very helpful and provides great customer service. I have gotten our cars serviced here for over 7 years now and the service she provides has been the best. She is one of the reasons we choose to keep coming back to get our cars serviced. Along with being personable, she is very informative on what needs to be done on our car without bringing in too much jargon for someone who isnt knowledgeable on car maintenance (which is why we go get it serviced). Thank you for always being there for us Maribel and please keep up the great work you do!

I had a very satisfying experience. Maribel was personal, pleasant, and helpful in answering my questions as well as going over the multi point inspection findings. I find the recommendations helpful yet I was not pressured to resolve them immediately. I went in because my car wouldn’t start if I if I didn’t drive it for a day or two. It was found that the master lock was drawing the battery. Hyundai provided information of cost and the length of time of the backlog to order the part. They washed my car too!

My car was being serviced at Future Hyundai of Concord for a week and the customer service I received throughout the whole week was no less than excellent. My service representative, Maribel, called me everyday (even multiple times a day!) to give me updates every step of the way! She quickly got me in a loaner car for the time I didnt have my car, she always called within every time frame she gave me, and more. I very much appreciated all the work this dealership put into getting my car serviced. Thank you to everyone at Future Hyundai of Concord!

Burning smell outside of my car. No sign of leaks. No warning lights. Took it in for check to see why the smell.It was a plastic bag melted up on the muffler.$98. to scrape it off. IF I knew this it would be fine to leave it and let burn off. But I needed peace of mind in case something worse. Expensive learning lesson. Ill be more careful.

They are courteous, knowledgeable, reasonably priced, and one can now book an appointment online avoiding a wait for an employee on the phone. My concerns are always addressed and the service staff will discuss various options for any service recommended. I have been a satisfied customer for @11 years.

Amazing customer service, had a wonderful experience. Jamie was very helpful in the service department office!

Great service especially the staff is fully knowledgeable and friendly, they made the process very easy and not stressful! Keep it up guys!

Dominic was kind, attentive and very helpful for my first service at Future Hyundai. Will definitely be going back in the future for more work when needed.

Maurice treated us really well and did not apply any pressure or try to upsell us. He listened to what our needs and wants were and made suggestions. The finance guy treated us extremely well too and helped out my 21 year old son buying his first car

Great service. Very helpful staff. Especially Maribel in the service department.

My nearby Hyundai dealership closed, so I made the roughly hour long trip out to Future Hyundai for a service appointment, and other issues (recall, etc.). Jamie listened to, and noted my concerns, and repeated everything back to me to confirm my cars needs when preparing the estimate. This attention to detail was an unexpected plus, as in the past Ive had issues when other dealerships glossed over things and missed key details.I passed time at the Veranda Mall, which is a block away, per Jamies suggestion when I asked about nearby malls. Service took about 2 hours, and I was promptly notified by phone when my car was ready. Pickup was a cinch, and every single issue was addressed satisfactorily. The service team did an outstanding job!

My experience has and continues to be an awesome one. Dominic who I always deal with goes far beyond and out of his way to make my visits smooth and stress free. All of the staff are polite and extremely helpful. I recommend anyone who needs Hyundai services to come and receive first class services

So easy getting my car Serviced. I had no problem making an appointment and then changing dates when I needed to. Easy to check in and get my questions answered. I left happy and glad that everything went well. I just wish i lived closer. But I can always schedule for a weekend next time.

Called in to check if they had availabilities, got one on the date I needed, confirmation was sent to me and location was easy to find. Julie checked me in gave me the procedure of what will go on and what needed to be done. Gave a price and break down of all things that would be taken cared of and sent me off with a lift to my home for the time being. Gave a time of expected job being finished and got a call when it was all done. Great experience for sure. Thanks!!!

Even serve department was busy, they squeeze me in. Took care of my car.Always friendly and professional.

Chong was so helpful and kind throughout the whole process and helped me get my dream car!

I purchased my 2017 Hyundai Sonata last year & recently they recalled this model for their defective trunk latch.I found this out the hard way, as my trunk is currently being held closed by a rope.I called ahead to set an appointment with the dealership to fix it, assuming they would provide the part since it was recalled, I didnt expect these people to try to scam me for $200+ to fix a trunk latch that shouldve been taken care of for with a small service fee, if not for free. (Mind you the piece itself isnt worth more than $40)So they left me high and dry with a half open trunk thats honestly a hazzard on freeways but its obvious theyre only concerned about money, Definitely the type of dealership to take advantage of women & POC who dont have too much knowledge about cars.

The team at the service desk is always helpful and courteous. They call me when needed and get my vehicle ready, both in and out, in the best possible way. I used to go to a different dealer but 2 years ago switched to Future Hyundai of Concord and do not regret it.

Very respectful and quick! I 💯% recommend! :)

Since buying my Brand New 2018 Sonata, I have never been happier.. I have never had any problems with my car or their service. Thank you Hyundai for the awesome services you provide..

Dominic the Service advisor was very efficient and very communicative and amazing help !

They always keep it professional. I never have problems with communication. They let me know with time whenever my service is done. Every service advisor is always helpful in everything.

Great customer service. Service rep, explained everything in detail

Waited 3 hrs for completion of a half hour simple job which was promised in 2 hrs or less. They appear to have forgotten about my job and only started after I came to ask what the hells going be on. Will go elsewhere next time

Started off terrible! But Danny Becker who is the service manager saved the day! He was very understanding and down to earth. Definitely saving his card 💯

Everyone is so accommodating and friendly. Thanks to Dominic Pedro for his excellent service and help finding my extended warranty.

Dominic was very nice and helpful. He detected a issue with my steering. Excellent customer service at Future Hyundai of Concord from beginning to end

Customer Service in the service dept by Jamie was amazing! She is quick, very knowledgeable and has a great personality. She got us checked in quickly, explained everything and got us a lyft ride home quickly. Outstanding customer service !! Highly recommend this dealership service over others in the area.

Scheduling an appointment online was easy.My car was ready before the quoted time.Dominic was great.

Great service. Dominic is top notch. Every experience is very helpful and detail oriented.

Despite the current market conditions, Jimmy Ahmadi and Hyundai Concord exceeded my expectations and in providing the right vehicle and financing terms. This can be the start of a great relationship.

The best experience buying a car with Chonghee! She was extremely friendly and professional, showed us multiple options until we finally found a perfect match for us. The car needed some maintenance and Chonghee kept in touch with us and did her best to accommodate our needs and requests. Thank you very much for this amazing high-quality experience! 🤗🏎 🏁 Other team members were also quite professional and friendly.

So far I have had a pleasant experience with Maribel and the others in the service department. No complaints 👍🏼.

Maribel is an excellent service advisor and took care of my issues with no problems.

Service was quick and easy. Dominick and Maribelle were super as always. Painless car service

My first time here and did not have any issues. Will be going back forsure. Also there are enough places within walking distance to kill time while you wait.

Great communication, they got the work done quickly, and all for a reasonable price. I highly recommend Future Hyundai of Concord!

They always take good care of my car and I trust them with it.

Super customer service….Maribel get an ‘A+’; she is the best of the best…

Always happy with Hyundai’s consistency and professionalism. Extremely confident in their maintenance of my vehicle!

Fast check in and out, excellent service.

Took my car for maintenance, they have excellent customer services.

Everyone is friendlyThey do a great job of getting your car in and out in a timely manner

Best place for oil change and maintenance. Nice people too. I come here for many years!Down from 5 stars to 4 stars ( or less).. Over 2 hours for an oil change is crazy ( always I show up WITH appointment). I can get it way faster and cheaper. Overcrowded appointments. Not first time lately. And the service is hot and cold, nothing above average. They have lots of flow at the service so I dont think they care about customer experience as much as before.A few years after .. down from 5 to 1 star. Too much to explain and too many things happened to consistently over time

This is not the first time we have had poor service from this dealership. They misrepresented the availability of a car when we wanted to buy one and then kept our $10,000 deposit for a month.This time we had a problem with our Hybrid battery cooling system that had happened before but they didnt bother to check or offer a plan to fix the problem other than charging us to look at the car and do nothing.Despite the fact that we paid for a Hyundai extended warranty they still charged us to look at the car.Our opinion is that this dealership is dishonest and only looking to get or keep our money.We like Hyundai and like our Sonata Hybrid, just dont do business with this dealership. Our problem is that they are the closest to our home so when we dont know how drivable the car is we got stuck.

Checked in promptly, repairs done in timeframe promised, and repairs fixed all issues.

Customer service is excellent. They are top notch service advisors.

Every step was great and Jamie was a great help. Drop off and pick up went well.

This dealership people are very suspicious. I did bring my car to exchange and when they did the inspection they didn’t take me with them. I didn’t hear from them if they found anything wrong with my car, but a month and half later a got a bill of $5000.00 dollars for repairs on the car. Wich is very illegal to do. Make a deal on a new car before informing the customer what is wrong with the car being trade.I will give 0 stars to this place If I could. Don’t go here.Very rude people too.

Unfortunately I did not have the same experience here as I did in 2016 when I purchased my car. My daughter and I were here on Saturday August 21st for over 5 hours. Just when we finally were ready to sign on a reasonable monthly payment of $350, we were introduced to one of their finance guys. He stated that because of our mediocre credit and low income the payment would be $450! Mind you I was co-signing and I own a house and have a double income with my husband. He said the banks dont see that. This was for a lease on a 21 Elantra. When we walked out we were stopped and asked if we could put $600 more down($3600) then we could get the $350 payment, Or $3,000 down with a $390 monthly payment. I said NO because at this point I knew they were playing games and wasting my time. Needless to say after all of this WE LEFT!About an hour later I get a text from Chong offering $2700 down with a $350 monthly payment. SMHLong story short we went the next day to Honda and my daughter got an SUV instead for a much lower payment and down plus its a 2022. And I found out that my credit score was much higher. Hyundai purposely uses the lowest one to charge a higher interest rate.Side Note: While we were at Honda, Chong offered a 2022 Hyundai Kona, $3k down, $350 per month. Then later said she was mistaken but she still had the Elantra. Good Grief.Today is Tuesday, this all happened on Saturday. Chong sent me yet another text today offering a 2022 Elantra that they just got in. Yet on Saturday she told me they would not get another Elantra until next month because of the high demand for Elantra.I would not recommend Future Hyundai of Concord. Furthermore, do your research and come prepared at any dealership.

All questions were answered in an incredible timely manner and my new Kona was delivered straight to my driveway; I was even able to sign all paperwork from the comfort and safety of my home. This was definitely the easiest and most pleasant car buying experience Ive ever had!

I visited the site just to see the cars and ended up buying my car, thanks to the excellent attention of the seller. Mauricio, the best !!

Quick service and excellent customer service. Even though they didn’t wash my car.

Maribel has been working at this location for years. She’s very knowledgeable, friendly and helpful.

The best dealer authorized repair center that I have worked with in my whole life. Normally once a car gets a bit older, I switch to independent repair shops.

Friendly, knowledgeable and attentive as intended with service driven professionals.

I recently leases a Kona EV for my wife. Melissa contacted us when she had the vehicle. We provided our information prior to physically going into the dealership. We test drove the vehicle. We then asked their team to prepare the paperwork while we went out for dinner. We came back one hour later and signed all the documents within 30 minutes and drove our new car the same evening. It was the easiest and most efficient process i have ever experienced purchasing a vehicle in my 52 year old life. Thanks Future Hyundai of Concord! oh and it has been about 3 weeks since and my wife absolutely loves the car.Trever Knoflick

My Service advisor Maribel Fernandez is very professional and knowledgeable, she answered all my questions and concerns always with a smile, I will refer all my friends and family to her.

Future Hyundai delivered the car to my home. Blanca was their representative. She was very knowledgable & courteous in explaining vehicle operation. Follow on phone calls to Blanca were answered quickly & accurately to provide requested information.I am very pleased with the buying experience with Future Hyundai of Concord & will recommend them to all.

Great staff and communication, excellent customer service. Very positive experience.

Maribel is always very professional and friendly. She is one of your best.

Chonghee Will will be the best dealer youll ever meet.

Salesmen are salesmen. They will pretend to be nice to you until you buy a car then forget about you. We worked with Sohail on 2/16/2021 to buy a used Hyundai from this dealership and the process was fine up until we had to drive off. As we left, we were told that there is a second key for the car but that it was locked in the service center, which was closed by the time we left (we had waited a couple hours just to finish finance paperwork). We were told that there is a second key and he would find out where the key was the next day and that he would let us know if we could pick it up and if not, they would make a new key and send it to us. A few phone calls later and we still have nothing. Every time we call someone says they will find out where the key is and call us back. Never did we get a call back. It’s been a frustrating process.Also, the car is supposedly equipped with the “Ultimate Package” but it didn’t even have a cargo cover, which is included in the package. Another red flag to add to the list.

Thank you! Great service. Especially for being a walk in.

I have been coming here for service on my Veloster, for 4 years. Dominic, Marinelli, and Jamie are Superb. U would go anywhere else without the dynamic team that co- exists. Stefán here Nobidy else treats you better than family except for Future Hyundai of Concord.Cheers! Stefán

Friendly and insightful team! Definitely recommend it.

It is easy to both make an appointment for service and with the people who work in the service check in area

Great service. Thank you!

Ms. Chong Hee Will that helped me with my purchase was excellent. Very quick, informative and polite that helped me make a quick and decisive purchase decision. I will definitely be returning back for scheduled servicing and eventual purchase of a new car down the line.

Very helpful and very professional and very kind amd thorough.

SWEET NEW HYBRID ELANTRA LIMITED.

Both times my car has been returned to me following a service at Future Hyundai of Concord, something has been broken. I should have learned my lesson the first time. Dont bring your car here!

First off, this story is a lil long. So here we go. Went to this dealership just to check them out. Wife already narrowed down her options between a Honda Pilot and the Kia Teluride. But the agent at the Honda dealership in Concord could not even satisfy our queries regarding the vehicle like he was in a hurry to get home, ended up giving our contact number in case they could get back with us. I know during this pandemic, hours of operation has been cut short but that was the only time we had after getting off from work too. We then went to Kia in Concord and the agent there just kept throwing numbers and how they were selling their Palisade like hot cakes. In short he didnt even bother showing us a vehicle, like we could not afford it. We went home frustrated. Couple of days later and a lot more research, wife was more focused on the Honda Pilot. Honda then called us and wanted our Honda experience rating. We told them our not so good experience. They asked us to give them another chance and we did. Alas, nobody even bothered to accommodate us, after being there for a good 15 minutes we left. Wanted to go visit Kia again, but along the way I remembered Hyundai was also in the area. We decided to just take a look. As soon as we parked, this guy was all smiles and greeted us, I even told my wife were just gonna look. We introduced ourselves and he asked us what we were in the market for and I just told him that were just looking around and that we already narrowed it down to the Pilot and Teluride. He then politely introduced us to the Palisade as the closest to the Teluride with little differences here and there. We went to the lot and saw this vehicle and fell in love with it. Then he brought one out for us to test drive without us asking. Good thing we did, we drove around and parked away from the dealership where we could inspect the vehicle without any pressure. We checked the backseat and the 3rd row seat was just perfect! Loved the headlight, standard safety equipment, etc... I could tell, wife just wanted to bring the car home. So went back to the dealership and started working on the numbers. Jimmy (sales manager) sealed the deal. But would not have happened if Naveed wasnt there to begin with. He was just very pleasing to deal with and after a couple of weeks has passed, he was still the same guy when we had some inquiries. So, thank you Naveed and Jimmy. This was our first Hyundai and just leased it to have a feel for the brand for a good 3 years. After that, if everything goes well, we will be back for another. So, anyone out there whos in the market for this vehicleor the brand itself, please give this dealership a try.

New 2022 Tuscon Vehicle is a disaster. Car was brought in from some other dealer or Port. Car went dead within 1 month for NO reason, rarely used car. had to call towing company and now waiting for dealer. DO NOT PURCHASE OR LEASE TUSCON 2022.

Very efficient and polite staff

Excellent service department. Jamie was very friendly and helpful. Waiting area was extra clean and comfortable. No hassle, no pressure, just honest service. Will be returning for future services as well as another car in the future. Other companies could learn from these folks.

Amazing!!! Just go see Jimmy, hes the man with the magic hands. I like that he doesnt make you feel like youre getting ripped off, he really has a heart to make people happy and does his job very well.This is the second vehicle Ive purchased from him and I will recommend people to this lot again and again.

Service hardly picks up the phone anymore, or if you leave them a messages they dont get back to you at all at times. Use to be a great place before the pandemic, now it seems like everyone in a hurry or rushed.

Mauricio was helpful and I had no sense of pressure.

Very efficient, courteous and quick.

I bought a car from here two days ago. I was waiting for my second pair of key because it was in service. Ive had to call them three days in a row and no one has gotten back to me about where the specific key is at. The manager did not even apologize and just kept saying what am I supposed to do make the key magically appear? As a customer who bought a car literally two days ago I felt very disrespected and very frustrated with the lack of communication and clarity in this process. He also literally asked if it was in my contract that I would receive two pairs of keys when the sales person told me that I would receive two. I would not recommend anyone go here to buy a car. Their lack of professionalism is very low and as soon as you buy a car its like they dont even care about you anymore. This was extremely frustrating I still do not have my second pair key.

Ive been coming here since Dec 2012. My last visit was great for 105k miles serv. My favorite person still works in the Service Team Department. Eyes on something else now to purchase.

Outstanding communication and caring from service advisor, Maribel. She took the time to research a question I had about my warranty that previous emails to Hyundai had not been answered. Appreciate availability of shuttle or use of Lyft.

Great customer service and the people in the service dept. were really nice.

We own both a Hyundai and a Ford, and have them both serviced at Future.Im sure that most dealership service departments try to do a good job, but our experiences on both sides of the Future service departments are always exceptional!They always exceed any expectations that I have for promptness, professional and courteous demeanor, and communication.We had our 2014 Hyundai Santa Fe serviced last week, and were assisted by Dominic Pedro.Dominic certainly displayed all of those attributes, and was in contact with me several times during the day advising me on the details of the service appointment, and the progress.An outstanding experience!We have also been assisted in the past by Maribel Perez, and have always had the same delightful experience.Dominic & Meribel both represent Future Hyundai in the best possible way!

Always a pleasure being helped at Future Hyundai Concord!

Update 05/17/21I sent a friend over who was asking about our new purchase to see if they can get a good deal on a new Hyundai Elantra.Chong Hee took care of them as if they were family. She did such a wonderful job that they called me to thank me for sending them to Chong Hee. Thank you Ms. Will for making me look good!-------------I needed a vehicle for my college student son and was lucky enough to connect with Chong Hee Will who turned out to be an absolute gem to work with. She was extremely friendly and professional with a caring attitude towards my sons needs. She treated us like family and we made our purchase in less than 45 minutes from start to finish. If you are in need of a vehicle and dont want the time wasting dealership games, Call Chong Hee Will. It should be noted that Mr. Chui (The General Manager) was also extremely helpful in making this a pleasant experience, especially for my son who was experiencing his very first automobile purchase on his own. Kudos to the entire team.

Really the worst experience ever, online, on the phone and in person. Now they keep spamming me so badly I have had to block them.

Great service at Future Hyundai of Concord, will come back in the future.

I came in for some service when my leased vehicle was having engine trouble while on a road trip passing thru town. I was helped by Dominic, who is an absolute super star. Dominic was able to diagnose the issue and get it resolved in no time. He also identified a minor recall on my vehicle and got it fixed while I was there. Dominic single-handledly saved my roadtrip and earned this dealership a top-notch rating. Oh, and my car got washed. If you come in for service, go find Dominic.

From Start to Finish, my experience was wonderful! They were polite, professional, honest, informative. They met and exceeded my expectations in every area. I will stay with Hyundai on my next lease because of the customer service at Future Hyundai of Concord.

Had the car ready earlier than expected.