Although they have trouble delivering on time, when i go to their office they have great customer service. They are improving little by little. The boxes dont arrive broken anymore as well so thats a plus. Keep up the good work.

Ostrac is very reliable packaging company .. so far I havent had any issues on delivering. Always on time and give proms to my delivery guy.. nice and curtios...

This delivery service is absolutely horrible. They state they deliver items when in reality they don’t. I live in an apartment complex and it is hard to get in if you do not have a key, we do not have a buzzer or special key code. Every time i have ordered something and they use this company, i never get my stuff. We have cameras outside and recently decided to request to take a look due to the fact it was the 4th time this has happened with them. In the video the driver goes to the door and stands there for a few minutes, maybe waiting to see if someone opens the door, and leaves. No package was left, nothing! When i emailed customer service i was told their records indicate that the driver was at the appropriate location at time of delivery and i need to contact the vendor. I emailed back to let them know about the security camera and how it shows nothing was delivered but no response and it has already been 3 weeks. Wish they wouldnt use this delivery service.

This place should never be used as a shipper. I have had 3 packages lost and no response from the company. I have called and put on hold for eternity. False promises of someone contacting me. There solution was to contact the merchant and request a refund. There should be a way of giving them a negative rating

Customer service was great, but they need to hire more people during the holiday season!

The worst, do not use. Have a package that has been in their warehouse for 10 days. Status was changed daily, after a week I called 800 number and was told there were no notes on it. Gave specific instructions on how to deliver to the base and still nothing. They would not give me address or hours to go pick up the package. Had to find it myself with google maps. If you could give 0 stars, I would.

Worste company ever i have ordered 3 different times and never received my package. I have called to give detailed instructions and still the driver does not know how to follow rules. So for that o never recmy iteams or my money back.

Worst carrier ever! Constantly “losing” packages and lying about delivery. Really wish companies would stop using them as a carrier because they are the worst.

Package keeps getting delayed day after day for a week now. There is no reason other than incompetent employees.

Horrible company. Customers packages sit in the COMPTON location for days without movement. They scan your packages for delivery for a certain day and it NEVER gets DELIVERED on that specified day.Also I have had packages come up missing with this company as well as packages have been scanned for DELIVERED put never ever arrived.This company needs to be reported to the BBB- BETTER BUSINESS BUREAU

Its a cool place to take the kids and have fun for a few hours

Busy soaring packages out

I’ve had over 5 packages delivered by this company that was marked delivered (WHILE I WAS HOME!!) went outside nothing. A total of $1100 this company has gotten away with in merchandise. When you call customer service, they take two days to call you back and just to tell you to call the retailer because it’s not their problem anymore, They did their job. Clowns. These people will leave your package wherever, the sidewalk. Out by the mailbox. The roof if they could. Even their house. If you find your package is being delivered by this company. Call the retailer ASAP.Ontrac strikes again!! Calling customer service all day, just to wait until midnight and no package. Terrible company..

Lost my package and did no effort in helping. Now I just paid 1500 for a laptop that I never received.

I am beyond livid about this company. They have the absolute WORST customer service of any delivery service I have ever used. Aside from being rude and not willing to help out with an issue, you will be on hold waiting for someone to answer for over 30 minutes. I paid extra, as most of the reviewers here did, for same day shipping. Was told that the driver could not deliver the package due to the business being closed.... No one came to the place of business. Our doors are always locked and has a sign stating to ring the bell for deliveries. It was a very simple situation that should have been easy to handle. Apparently not.Do NOT utilize this companys services. Worst delivery experience Ive ever had.

Worst shipping service... Avoid it at all cost. I have used this service 5 times in the last 6 months because it was offered as free shipping from suppliers of mine. And there were delays in 4 of the 5 shipments. I am currently on the phone (91 minute wait time) to follow up on a package that is 5 days late.

Ontrac Compton has stolen every package they have delivered to me in the past 2 months. About $300 worth of goods their trash employees have come up on. Apparently all the drivers have to do is drive by the apartment or house and scan the package to claim it was delivered. There is no way to track which driver delivered the packages and no way to complain about the missing packages to any sort of management. I am so mad I almost want to go up there and cuss every single one of those people out who work there. I hate this company.

They mark your delivery as delivered but it never arrives unless you contact them. Always stick with ups or usps.

I help my mom who works their and everyone is working hard.

Very bad serviceVery bad service, my order is late and is been almost a month and haven’t get it yet. I called and they said they will call me in 30 mints to pick up the package from them and never called. Call back again and still same telling me package need to be ready for pick up and still waiting for delivery or pick up...

I am sooo mad. I had an Amazon purchase and not only did it come 2 days late, they did not read the instructions and left the mattress outside. All they had to do was come in and knock on the damn door. This place is a disgrace!!! Whhhhy did they use Ontrac and not their on sevice smh

Never ever use OnTrack, they are no help at all. I had to chase after my 12 boxes for 4 days and finally I had to drive at least an hour and picked my boxes up.

L0ve it! People need to use common sense... many people complain but live in apartments that have gate codes and drivers cannot get in.🤣Ive seen it first hand.

The driver dropped off a package from Home Depot to the wrong address. It took them a day to find it. I was promised it would be dropped off between 8-10 on Thursday. Dispatch wakes me up at 7:30 yelling at me saying they can’t find my address and when I tried talking to her she yells even more. Terrible customer service.

This place is aight

WHY! I dont understand how this company isnt on the ground! I wish I was exaggerating but I literally have no words to describe how horrible this company is. I came home from a 4 am to 10:30 am shift from work. I was notified that my package was being delivered and I know from past experiences (since I live in an apartment complex that I have to try my best to leave all entrances to my complex WIDE open for deliveries. I sat there on my couch next to the door waiting for my package. I was exhausted from work and I was just hoping to get it as soon as possible, I checked my tracking information (which has no progress bar and is impossible to understand without thoroughly looking through the horrible interface of the website) i noticed that it said DELIVERY FAILED NEEDS GATE CODE. I SPRINTED outside as it was 2 mins that was posted. I literally saw that the hold i put on the door was still there and I saw the car across the street. DID HE EVEN BOTHER. I tried running after the car against my own better judgement. He got away. I immediately call the company and ask them to contact the driver. They told me they paged the driver and it is uncertain whether or not he would return. The representative even suggested that I SIT OUTSIDE, and wait for the driver. Which I DID for 40 MINUTES. I did not receive a call from the company telling me that the driver would not reattempt the delivery. So I wasted my time and now have to drive 35 minutes away from where I live to pick it up as I DO NOT trust this driver that made ZERO effort to deliver my package. I am enraged and will fight so that I never receive a delivery from them ever again.

Terrible company ever. Lost my packages.

Ontrac has the best food!!

This place has the beat GM and the work atmosphere is amazing

Horrible. Delivery by 8pm. Home all day - ALL DAY. At 7:42 receive information - Attempted Delivery - Not able to deliver will try again. Should receive Tuesday! This is Friday! I paid for 2 day shipping. I was home. Family is home. Doors open, windows open, waiting, Checking the front porch several times. They never attempted delivery.

Waiting all day on a pkg I paid extra to be delivered today and they said the driver could not get in my building. That is BS because the apartments front door remains open from 9am-5pm They wont redeliver because the drivers shift ended.. So I asked for pickup location and they said I cant because the pkg is not there yet. So his shift ended why would the pkg not be at the location? They called me back and told me the driver and his van are at his home with all the pkg onboard, hope no one steals them. Why would any company let there employees take peoples items home with them? Crazy! Not good service and I waited on hold for customer service for 2 hours!

Same old same old. Was home all day and they « couldn’t deliver the package »

The BEST SERVICE EVER !!!

These guys are hopeless. 45 mins to get through to customer service on the phone. 5 days late shipping on a 1 day delivery.

He called the house saying that he had a delivery and there was no parking. So my mother told him to park infront of the gate and dial the code and he said ok. Time passed by with no call so she called him back and he didnt answer. I look on amazon and it says delivery attempted but business was closed. She explained to him exactly what to do. I never have this problem with ups, i just have to leave a sign. This guy talked to a person and still couldnt manage to get it right. And then they wait til after business hours to do this crap so you cant call and complain. On top of that, i paid for same day shipping.

Pathetic service!! Customer care sucks!! They are rude & worst carrier I have ever used! If Amazon uses this company for shipping again I will stop using Amazon! They cant even track a package.

This company is so fn bad i was on hold for 20 mins with no answer

The commitment delivery time from this company is a joke. Avoid this company whenever possible

Do you hire drives that cant read, my package was delivered to the wrong address , He did not look at the address, would never use your company if this is the way you do business.

Updated my shipping redelivery location and got confirmation it was updated. What did ontrac do? Ship to the original address. I need this delivery today because I have to go out of town, thanks for giving me a bad delivery experience.

Good service+

Good Customer Service

Someone who was supposed to deliver my package stole my package!!!!!!

Poor customer service, have lost or misplaced several shipments, and estimated delivery times seem to meaningless.

Awful company

Located in a terrible place !!

Worst delivery company ever! Claimed to have delivered and I have not received anything, I waited all day for them to just lie and then not help. Dont use this company! I hope amazon stops using it!

Worst service ever

Horrible customer service

Boo

They are worth for pure

Professional service