This Is So The Most Horrible Mail Delivery Company Ever To Exist.Because I Had Waited Most Of The Day Yesterday For My Package To Be Delivered The Delivery Driver Never Showed Up At All Yesterday & Then All Day Today I Was Waiting At Our Home For My Package To Be Delivered The Delivery Driver Never Showed Up At All.Plus I Was Even Sitting Outside Before 9:00 Pm Waiting For The Delivery Driver To Show Up Too.Ten Major Thumbs Down From Me & My Husband Lorenzo Jenner & Our 7 Daughter’s & Our 1 Son.The 4 Included Pics Of What I Had Ordered From Target.Com On Wednesday August 18th 2021 Too.Btw This Is My Tracking Number C12039008058325 .SincerelyMrs. Sami Madden Aka Via Marriage Mrs. Sami Jenner Aka Mrs. Lorenzo Jenner Aka Mr. & Mrs. Lorenzo JennerP. S. 😡 🤬 🤯 😤 😠 😡 🤬 🤯 😤 😠

Quick place to get hired...Quickest place to rethink if your work is worth your time.Then again, its warehouse. What did you expect?Champagne and glitter?

Got hired for the Fri-Mon shift and ended up having my schedule changed a month later to a Mon-Fri schedule, which wasnt the issue of why I left the job only after 6 weeks. The work was pretty heavy and the overall environment was toxic. Usual days lasted 3 - 5.5 hours and Sundays 9.5 hours. On 3-5 hour days company would usually either give a 30 or 60 min unpaid lunch to let work buildup and on Sundays we would only get a 1 hr lunch and 10 minute break in a 9.5 hr shift. Company was very cheap when it came to breaks and always resorted to giving 30 minute lunches rather than paid breaks. Supervisors and managers played favorites and senior employees could be lazy and just let newer employees pick up the slack. Many of the employees here would yell obscenities out loud while working and only 20% of the workforce kept to themselves while the rest would gossip and make the environment uncomfortable and toxic. Those that were nice saw the writing on the walls and would usually leave in under a month. During our hour lunches certain employees would host drag races in the parking lot and another group of employees would play frisbee and take pride in scratching other peoples cars and having a good laugh about it. If you decide to work here, youre gonna be working with people that were fired from FedEx and UPS for causing too much trouble.

I have never been a fan of ontrac..and when my package wasnt delivered as scheduled I was not surprised. My package was suitcases needed for a flight the next day. Terri and her manager at this location went above and beyond and located the driver, picked up the package from him, and delivered to me personally. Had they not intervened, I would have been in a terrible spot. Thank you again Terri !!!!

Im so scared, I’m reading all the bad reviews and I just ordered a SHEIN package, EVERYONE is a saying they never got their package, I’m praying I get my package.

This company is TRASH especially this location. They have a history or delivering packages to the wrong address. Who continues to make that kind of mistake over and over again?!. No one! Either the drivers are blind, dont know how to read, or are keepingthe packages for themselves...but lying saying they delivered them. Either way, they are not helpful when filling a tracer and companies need to cancel all contacts with them!. One of the worse services ever.

Lost my package but it been scan in now somewhere or someone got my package...

They don’t deliver to the right house. They can’t take a min or 30 seconds to look for the number in my house. Even Google maps found my house quick. My package was missing called and order again and they still delivered it to my neighbor. I don’t know why Walmart works with them.

Its a cool job but just not for me

Its always good to drop a load there. They dont always have an empty trailer for me but this time it didnt matter. Friendly staff.

Stolen Packages, Lack of Accountability, Nortortious for internal thefts, Unethical. I would encourage everyone to contact their vendors & request that OnTrac not be used a carrier.

Terrible delivery service. A package I was waiting for never arrived. I received an email that it was left at my front door. I was home and nothing was delivered. I contact On-Trac and was told it was delivered. Yes, I know that the system shows it was delivered, but it wasnt. Still dealing with this after almost a month. Recently I read many complaints on Nextdoor in the area that folks have had the same issue. Comments suggest its the delivery driver in the area.

Their customer service is great ^^

2 packages from different companies shipped with this carrier and they have never been delivered!! I have a package being shipped this week from another company again with this carrier and I am so mad that I might have the same experience. My luck

I do not understand their processes. I ordered 4 items from Newegg throughout the course of 3-4 days. The first 2 items i have ordered have been delayed 3-4 times with no explanation. The other two were delivered in less time despite being ordered 2-3 days after the initial two items. I have called there support line three times and while the people on the phone are nice, they seem to have no way of actually contacting the shipping warehouse/facility. They told me they sent an internal email to the management, another to another department, and another attempt to contact the management staff at the Commerce, Ca facility. I have not heard back, despite all three people i talked to telling me they would call me. If i ever see them as the delivery choice for a company, id consider not ordering from them just because of the inconsistent and slow services their delivery team offers. If you are ordering from an online store and they are using this carrier service, i would highly recommend using an alternative if offered. My girlfriend is also having issues receiving a package from them with the same results.

Ontrac is a respectable company the work is easy you just have to keep a steady work pace im looking forward with working with this Team.

This week I bought four items online all from different sources: (1) Amazon, (2) Best Buy, (3) Tile , (4) Samsung. And non-surprisingly I had four different mailing services for the products that each had two day shipping, destined to arrive on the same day. Using the numbers above, the mailing services for the sources were (1) Amazon Prime, (2) OnTrac, (3) USPS, and (4) FedEx. Can you guess, based on the review, which one didnt arrive on time and got delayed? Yea you guessed it, thanks a lot.

I have purchased a bissell vacuum from Walmart online..I have been waiting 5 days for package to be DELIVERED!! by ONTRAC every day Im told the EXACT same line of will be delivered the next day ( FOR FIVE DAYS IN A ROW) w no package arriving @ all!! Im really upset about this whole thing.

I ordered a large package from Home Depot in the evening, and the very morning before 9am, the package was at my doorstep. How crazy and wonderful was that?update 12-21-20 - ordered something from a company based in Las Vegas on a Sunday afternoon. My order delivered to my front porch Monday morning! Its like magic - thank you!

This is absolutely the worst run operation ever. Ill pray for you if your package is being handled by OnTrac.....

My package got lost :(

Wow, based all the other complaints here looks like this place has employees stealing packages. Waiting for 3 weeks for mine. Their tracking app says its gonna be here everyday

Wheres my package ?!?!?!?!?!!? i sent you guys a tons of emails and calls! its almost 3 weeks and i still have no answer from you or Stupid tillys!

Worst place I’ve ever worked at full of druggies and thief’s no wonder stuff goes missing

Omg i cant believe that its been 7 days since my package was supposed to be delivered,they keep changing dates of when it will be delivered 🙄. I keep trying to call an they never answer the phone, I keep waiting for them to give me reasons on why my package isnt getting delivered.

My package was scheduled for delivery 12/7/2020 and was rescheduled on 12/5/2020 for delivery 12/8. Today 12/7/2020 delivery was updated again for 12/9/2020. They have not responded to calls or emails to locate my package.

On time shipping for less.on time means within the same decade. On line tracking is simply awful, there is no estimate delivery date just some notes like package running late, delivery update.Costumer service is even worse, 50 minute of waiting time to speak with an operator understanding where my package is.Simply terrible they shouldnt be allow to make false statement about their delivery time.

U know

Never got my package! Supposedly it was delivered at 9:14 PM Big Lie! 🤬 and they don’t even answer emails or phone calls

Former Supervisor/LeadWOULD NOT RECOMMEND TO WORK HERE AT THIS LOCATION!! Management is horrible they treat there employees with no respect, making everyone work 7 days a week including on there days off. Alot of Covid cases at this facility. As a former worker I was very unhappy and was treated very poorly and with a lot of disrespect. Hours are terrible. They would sometimes call 2-3hour lunches if work was light.......

I ordered a dress for an event. The shipper held up their end of the sale and shipped the item in a timely manner. I tracked my package all day on the delivery date as stated in my confirmation email. It wasn’t until 8:30 pm when my delivery status to changed to end of day 12/12 instead of 12/11. I have an event I need to be at in the morning and planned on wearing that dress and now I don’t have a dress for this event. On-trac needs to do better. What excuse is here for a package to not be delivered?It’s now two days passed my delivery date. The excuse On Trac gave my shipper is that due the holiday season they have an increase in deliveries. I’ve not had this problem with FedEx and UPS when items are two-day shipping and that’s because those companies plan for the holidays and hire extra helpers. It’s odd that my package is this late after I wrote a review, I wonder if my review has anything to do with the timeliness of my package.

He right on track all your dreams will come true!?

It was right ,,, on trac

Excellent Customer Service

Just work at McDonalds

I got a garage door opener installed by OnTrac Garage Door Co. approximately a year ago. I placed a call to the company because one of the two remote controls I received from them stopped working. I first spoke with a gentleman from customer service and explained my problem with the remote. He he quickly told me that he could send a technician to check why the remote is not working for a $39.95 service charge fee, or, I would have to purchase another remote. I told him that I should get the remote replaced at no charge because remote controls are not supposed to go bad so fast, that I have other remotes for other properties that are 13 years old and still working perfectly. He responded saying that he personally couldnt give me a free replacement but he could have me speak to a supervisor. When Tina, the supervisor came on the line, I briefly explain to her the problem with the remote and she said quote: Mam, I cannot replace your remote because there is no warranty for it. I told her that it is not fair that an item that is supposed to last 10 years or more, went bad in less than year. She arrogantly responded, Mam, the bottom line is you are going to have to purchase a new remote. And with that, she said have a good day, even before I had the chance to say another word. I think that this company has very poor customer service and I will never hire their service again, and advise other customers not to take the chance with this company and get treated so unfair and unprofessionally by this company. Miriam

Fast and Friendly receiving department NO DRAMA!!!! top service ....

If I could I would give them 0 stars. My $400 package was delivered to the wrong house and opened by a complete stranger. Luckily the person was a Good Samaritan and took the time out of their day to google my address and return it. Amazon really needs to partner up with a better delivering service

Worst delivery service out there. Not only did they lie about the building being closed but refused to read any of the 3 sign left out for them with contact info. Sign read- were here call this # if you have a package, guess my delivery person didnt see it- TWICE. On different days. This is the worst.

Dont ever use this company this is the worst company to have for delivery services they lose packages all the time.

Paid extra to expedite my shipping but it ends up to be delayed 3 days! Worst service! Called customer service and wait for 1 and half hour for nothing. The representative don’t have any solution. Do not use on trac!

Worst delivery company, the promised date was 04/26/20 and to this date 04/30/20 I have not received the package and they asked me if I rather pick up at the commerce location without providing with an address. the delivery update also bad 04/2820 out for delivery and then 04/29/20 staged for loading on delivery truck. just not acceptable.

I work here 🙂🙂

This warehouse is terrible, they don’t know how to run the place, managers let workers come in drunk, pay is terrible I do not recommend people working here!

Tractor and trailer entrance is not by randolph. Entrance:It is by eastern and 61st st.either south on eastern, after slawson, the next light 61st st. make a left.Either north on eastern, after randolph the next light on 61st st. make a rightIn case you need direction for trucks entrance

Based on the reviews I think they are just losing packages. My package was due to arrive Saturday per them!! Everyday since then my delivery has been pushed at 4pm to the next day without reason. Really? Can’t call the costumer service line because it says to call back later when they aren’t busy. We are 5 days out of pushing my delivery every day, it will now be delivered tomorrow if I’m that lucky. How is this company still in business?? Why are vendors contracting with them as it is leaving a bad taste about the entire order placed. This is based out of the commerce location. I have filled out contact forms more than once as well, no response. This is beyond ridiculous!

Dropped off a package IN PERSON for next day delivery in NorCal. It never arrived at the destination because the Commerce office people never loaded it into the truck. Opened an investigation with OnTrac Customer Service, and nobody got back with any update. Had to call them several times to find out what is going on and they provided HORRIBLE customer service saying that extra amount would need to be paid for expedited delivery, when it was their fault in the first place. So basically they make customers pay for their own mistakes. Definitely would NOT RECOMMEND.

Fast service!

With the exception of one fantastic employee who really knew his customer service, they are TERRIBLE. Package two days late, they told me the driver couldnt find my house. How fascinating that UPS, FedEx, Amazon, florists, etc have no trouble but they do. They finally reported the package as missing. I have stopped ordering from any online merchants as I dont have time to deal with their mediocrity.

Friendly staff. If you come here for a pickup be advised that the office is on the west side of the complex, not where the glass windows are. Theres a sign that says as much but easy to miss if youre coming from the East.

Bad management

I have been waiting for two packages for going on two weeks now. Online tracking just shows delayed shipment and lists the following business day as expected delivery. Process repeats day to day and still no packages. Ive tried emailing and when I called initially voice prompt states that they are experiencing high call volume and to call back at a more convenient time. Well when is that?! Finally after repeated redialing I was able to get a different voice prompt and after waiting 45 minutes to speak to someone, I was able to get through to a live person. Rep couldnt give me an explanation as to the multiple delays other than its very busy because of the holiday. I ordered these items from FashionNova (FN) here in LA on 12/5/19 and 12/9/19 and I live in LA. I typically receive my packages from FN within 2-3 days when they used USPS. I asked the rep if I could just have the packages held at the Ontrac facility and I will pick them up myself because these include Christmas gifts. She said she would put the request in and I would be notified via email or phone about where to pick them up from once the facility could verify they located the packages for pick up. I asked her what part of LA is the facility located and she told me Compton. I told her thats fine, a little out of my way, but I really want these packages by Christmas. Well, 24 hours later, online tracking shows that my packages are in a held at facility status; however, I have not received any follow up providing me with an address and business hours for the facility they are being held at. Was the rep mistaken when she said Compton? If anyone knows what the LA address is for Ontrac please let me know asap! Im hoping there is only one LA location and not multiple. On hold again on phone to try and speak to someone to get the address. Message states wait time is 57 minutes!!! This whole experience has been very disappointing. On top of that, I ordered some items from Nordstrom Rack and when I went to track shipment, to my dissatisfaction, they provided me with an Ontrac tracking number! Noooooooooooo!! Why?! So who knows when these new orders will ever get delivered. Says by Monday, 12/23/19 but something tells me it aint gonna happen! SMH!!! Ontrac should change their name to Offtrac and go out of business. Would save a lot of customers all this headache and back and forth.Update: So it looks like there are two LA centers, Commerce and Compton based on google search. Still waiting to try and speak to a live person to confirm which facility my packages are at. Been on holdfor 43 minutes now. Ugh, this is draining!**Finally got through to speak to rep. My packages are ready for pick up at the Compton location on Apra St. Yay! Ironically, as Im talking to the rep I get an email confirming the details of the pick up which I may not have gotten had I not waited 50 minutes to speak to someone. Fingers crossed no issues when I go to the facility to physically pick my packages.

These one stars have to be made up right? I live in L.A. and maybe the service is different here.. but Ive never had a bad experience with them. Always deliver on time.

My package is 2 days late, and no one can give me a straight answer. This service is terrible. I have talked to 4 customer service agents, and they have yet to here from this facility 😡😡😡We are officially on day 3, and no package 🤷🏽‍♀️

My 3 year old nephew can deliver a package on time much better than this place can. Ive had some bad experiences with other carriers but at least they actually tried to do their job. OnTrac is not on track.

Horrible delivery service. Paid the extra 1 day delivery service from vendor and as soon as ontrac received item they changed delivery status to delay by a day, each day after it was changed and changed. Paid extra to receive item by Tuesday and Ontra will now be delivery the following week with no explanation. Worst thing of all apparently item was shipped locally which I could of picked up within 20 mins from where Im at. I believe somehow Ontrac lost it but doesnt say anything. Been on hold with ontrac for over 2 hours and still cant get a hold of a human being. Word or advice to companies.... DONT USE ONTRAC.

My experience was more of an opportunity to help this company while helping myself achieve goals beyond my wildest dreams. Packages always prompted, professional and accountable. Overall dont take my word for it; see for yourself. Afterwards, well be hearing you saying the same things. LDM

I got my package on time but when the delivery man came i was only able to make it half way across my dive way before the devilry man chunked my package over my 4 ft gate and about 9 ft in to my drive way right in front of my face and before i could finish saying, really man? he already had his back turned and walking way.

Bad service! They leave your packages for someone to steal. No regard for whats inside, which could be damaged. You cant contact a supervisor. Their delivery records stated a package was delivered signed by: FD...What the hell! (front door) can the front door sign for a package???When I call this crummy company. They contacted the driver who still had the package,they just dropped it at the gated entry, with no call and no indication of delivery. This company sucks, and should be forced out of business. And yes, I hope this review make it to the CEO & investors. But like most things, it will be ignored. Contacting Consumer Affairs is next on my to do list.

I got a door tag with no time or tracking number, and I have no idea what its for. The Warehouse was open early, and people were around, so I have no idea why they didnt ask anyone.My office enjoyed the hold music for an hour and a half while we tried to get someone on the line, but I have things to do and cant wait for a call back with no time specified.Im going to let whoever sent me this package know this is not a service to use anymore. If you dont put the damn tracking number on it, I dont know who its from and if its urgent.

So I get an email saying that my package would arrive 2 days earlier than was scheduled which was Dec 2nd, and here I am 6 days Dec 8th and still no package! its a shame that I contact customer service and try to pick up the package my self and they say I cant because they have to get approval from the sender! Next time I purchase something Ill make sure this company isnt involved!

People are friendly theyre always willing to help their quick and the place is always very clean and easy to park

Bad service !!! Left 2 of my packages on my lawn and in the rain !! Didn’t even bother to leave my packages on my front door. Not to mention they were delivered few days after my delivery date. Very disappointed!!

They are the worst🤬🤬🤬 they claim the deliver your pckages and they don’t. I already lost 2 packages with in a week.

Amazon should switch to a more reliable service like FedEx or UPS like they have been doing. OnTrac was suppose to deliver a package but never came. They didnt leave a call or notice. It listed on their tracking service as delivered. Keep reading down on the negative comments. Im sure everyone else has had a similar experience.

Amazon really needs to stop using OnTrac as a carrier. And it appears that I am not the only person faced with their issues.Every time I get OnTrac as the carrier for my packages, they always come as late as possible. Usually tracking says it would come by 8pm, and several I have gotten packages as late as 9pm, and it wasnt even during holiday seasons. Last time they delivered a Christmas gift to my house at around 9pm and I was home. I heard a SMACK, and when I went to go check what was happening, turns out they flipping threw the package at the door and left. Very unprofessional.Ive been waiting for a laptop to be delivered to a business that closes at 5pm (I didnt want valuables to be delivered to my home while I wasnt going to be there), and I get a notification from the night before that they came at 7:39pm even though Amazon helped put a note to OnTrac about the business hours. Really? 7:39pm???This is by far the most unreliable carrier. UPS, USPS, and Fedex deliver in the mornings and afternoons to the workplace with no problems. Their customer service is even worse. Dont call them with high expectations. Amazon was helpful in helping me try to resolve my issues with OnTrac. If only I was given the option to not have OnTrac deliver my packages, I would definitely opt out.

Very unorganized as a company one should contribute to actually have an area with basic essentials that you would need while you work here. Finding things like a roll of tape or the tape gun to use on open packages was more troublesome than dealing with no water to wash your hands in the rest rooms. This company feels like its trying to save money on anything. Half the time its like a cat and mouse game with everything while you work here.Human resources cant even do their job at a basic level. Adminstration well your better just accepting things will and you have no control. They say they have a great system for tracking your hours worked but even still your hours will be short because the system is flawed. The day of your orientation youll be promised its paid for with 8hrs. My suggestion is write it down the time you came in for the orientation. The time you went on lunch and came back and the time you left. It will matter. It happen to me and i was only given 5hrs not 8hrs and when i asked i was simply ignored. But this is a piece of advice!!Overall its a simple job. Mangers in the morning are willing to help and leads are as well. I dont speak for the other shifts but just pay attention and ask questions. I dont work their as it was just a very short seasonal thing.Double check all paperwork.

Packages are always delivered as late as humanly possible, literally minutes away from their deadlines. Customer service number is just a fake number to get you to waste 30 minutes of your time on hold, there has never been a time where the number has worked, it just hangs up automatically after 30 minutes. I absolutely could find no way to give them my gate code information. It is a gated community, but the entrance is left wide open. Courier simply saw a gate and immediately drove away as he couldnt be bothered to stop for a second and observe that the gate door is wide open. I dont know whether Im more flabbergasted by the fact that this is a legitimate company, or that google does not allow me to rate zero stars.

Item supposed to be here aug 31.. its is september 8th.... package has not moved in 9 days!!!!!!!!!! It was a 2 day shipping.... TERRIBLE COMPANY!!!!!!

I had a sign on my door «do not leave the package under the door,leave it at leasing office, please», as I live in a bad neighborhood. They left it under the door. My package was stolen.

Ready to go

I dont understand how can this company with the worst record for delivery can still be in business. Or how apple or amazon with one of the best customer service use such a non reliable company with one of the worst on time delivery record.I agree with other reviews and from now onwards if I see this company delivering any of my orders. I am going to cancel the order as they are the most unreliable companies I ever came across.

Worst company in the world. Package never came and they claim to have delivered it. I was pretty sure they stole my package and never delivered it. And now after reading all these reviews, I am more than confident that they stole my package

Ontrac makes USPS and every other delivery service company look AMAZING. Dont waste your time using this company. Ive had problems with 19 out of 20 of their delivery attempts. They are consistently bad and do not know how to read English instructions despite how many times you speak with the facility manager or supervisors.

Their driver routinely speeds through my neighborhood. He/she blows through the stop sign, tires squealing around the corner and then hauls butt so fast down the street you can hear the poor van slamming over the speed bumps very loudly. This is a small mobile home park, the speed limit is 10. He has to be going 40 through here. I cant even imagine how terribly they handle other peoples packages, if thats how they drive and treat their own vehicles. Considering calling the police.

Never had an issue with my delivery it always came on time within a few business day :)

I definitely agree, Amazon needs to drop this carrier. Very disappointed. Ive never had a problem with FedEx, UPS, but this delivery service sucks!!! Never on time and they falsify their delivery reports. STAY AWAY!!!

Dont answer their phone or respond to customer service e-mails, dont deliver packages on time (2 days late, was out for delivery yesterday but received no package or door slip). Not recommended.

I wish i could give a negative star for this service.. they delivered my package to the wrong address and still claiming that the delivered it to me.I do not recommend anyone to use this horrible company.. they driver probably might have kept the package and stated that he delivered it.. Thieves

While OnTrac receives many negative reviews they really seem to be stepping it up with their deal with Amazon to handle same-day shipping. They work fast and Ive never had a problem with getting my package on time.

Dont bother calling them, if you do youll be on hold for 30+ minutes. I ordered two packages, only received one and the other is still in Commerce???

Delivery was going smooth but now this is the second time this company has not delivered my package. I cant afford to loose my money, my time! sorry vitacost i cut ties if you keep with ontrac they are not on time, bye.

Tracking said that it was delivered today sept. 4 2018 at 1:31 pm front door so I checked my door and no package. I called and what the scanner said that it was delivered at the right address, I work in this property so I know that they didn’t deliver it. Next time Educate your drivers and please tell them if they don’t know the address they can always ask the leasing office. Don’t just scan and report to your office that it was delivered. It’s always the same issue with you ontrac and seems that you are not really paying attention. And who ever deliver today at Anaheim to be exact at Lincoln Ave. you only have one job and that is to deliver the packages to their respective addresses and yet you failed. Worst service.

Terrible. If I had known Amazon was using them I would have just paid for regular shipping. They lie and say packages are delivered, or that nobody was home and it will be redelivered. Never shows up, or is a cat-and-mouse game to get it from them. Customer service number never gets through to anybody.Second time this has happened. They should be investigated and shut down. Shame on any retailer that uses them to ship orders.

Ordered same day shipping on amazon ontrac said they couldnt enter but they never even knocked.. I was making sure I would hear them since I needed it by tomorrow. I tried calling customer service but no one picked up after 15 minutes hold. Worst carrier ever step up your game amazon.

A birthday gift I ordered from was suppose to be expedited and delivered by 9pm yesterday. It never came!! I received an email stating it was delivered at 9pm. COMPLETE LIE!!! IT WAS NEVER DELIVERED!

I was on the phone with them and BestBuy to not deliver the package to the wrong address whole morning. After a few hours of waiting on customer service and trying to get to solution they said the address was corrected and the package will be held at their facility for pickup. Later that day I received an email from them that the package was left at the front door of my neighbors house...

If I can rate a 0 I will but unfortunately I dont have that . Option. They failed me 3 times. My first package was supposedly recived per the delivery guy but no package ever found. My 2 and third one was returned to sender.when I called to see what is going on guess what they said? We dont deliver to the area you live in ? Well why didnt you guys say so in the beginning? I would have never ordered anything in the first place . Secondly why? They couldnt answer that question ..hmmm

Horrible shipping company. They say your package has been signed for and delivered when in reality youre still waiting for it to arrive. Dont even bother calling them either, they dont pick up. Amazon was wonderful and offered me a replacement free of charge. I guess they realized they were being dooped by ontrac too :(

They are the worst service ever. I called to confirm delivery time and they didnt give me a time and prior times they would leave packages that had items worth over $200 and they give customers the round around when trying to pick up a pacakaged that shouldve been delivered

I when for a job interview,is a very big warehouse in business industry

Worst thing ever. Look! If your Amazon order shows this carrier quickly cancel and get a different shipping time. Simple

The worst service that I never had before

I work there for a few weeks. The people are nice and very friendly .

I sat outside for 2 hours waiting on my Amazon order I walk away for one minute and they email they were unable to deliver. My eta was by 8. I sat outside til 8:30! I called Customer Service at 7:45, spent thirty minutes on the line and no answer. My call got disconnected. This is the worst company ever!!

I use to work here a year back and the reason is that the packages make it late is because we have nearly 120 packages to deliver. Let me tell you that we dont get paid by the hour. We get paid by the stops we make. At times we will stay at one location for like 10 minutes just to deliver that package. Also we need to provide our own vans and time. We also have to organized the packages for the correct location and make space for other packages. Which also takes time and sometimes the packages get missed place in the van. We are all humans and are not perfect at all. But there are other drivers of course that dont really care and dont blame you guys for getting mad at the drivers and the company.

They wont pay me my money i had a new born now i have no money to feed him they didnt pay for training one of the guy name is mike hill n davelle im going to have to call corporate or bbb this is terrible knowing u cant have your money u worked 14 hrs day for

Seeing others review OnTrac made me doubt them as a delivery service company, but I personally had an excellent experience. The deliverer set my package right on my doorstep. Amazon promised the package by 8pm, and I received it early at about 1:45pm.

People are nice but its very unorganized upper management

Commitment was for 12/6 end of day. Its now 12/8 and they claim the package was delivered at 12:40. It never was. Were on hold wit em now