Literally nobody answers the phone, ever. My freight pickup has been missed repeatedly with no communication; I have no idea if my pallet will ever be picked up and nobody answers at the dock so I dont even know if I can drop it off. This is remarkably bad.

I have literally spent the last hour calling every extension in the company at the Commerce center and have been on hold 2 hours with UPS call center trying to get my freight delivered since June 4 and it is now July 16. Non responsive is putting it mildly. Please do not use these people you will never get your freight delivered. I have had several messages in the last 4 weeks sent to managers and no one replies.

Arrive 1 HR before appt, drop mty, stage outside gate on road, because you cannot park inside no more, wait up to 6 hrs before load is finished being loaded, then drive all over the yard because shipping office does not know where the yard man has put your loaded trailer at. Other than that its just ok.

What a terrible company to deal with. They cannot be reached to schedule an appointment and they do not return phone calls from customers. Workers refuse to let you speak to a Manager to file a complaint. Shipments are mishandled and late. If this is a UPS subsidiary I would rather have my shipments be shipped via another service.Bad experience all around. Avoid like the plague!

Instead of UPS freight, try burning your money and tossing your crate into the nearest lake; youll get roughly the same results, but with the added benefit of knowing where your shipment is.Wish I had seen these reviews before we used them a few weeks ago, because they are actually worse than what the other 1-star reviewers have detailed. Our package should have been delivered next-day; its been at their facility for 15 days now.Despite telling them wed have someone pick up our crate, as well as having the trailer number, tracking number, and two (2) employee names to reference, they made our customers driver sit for an hour before they told him they would not be able to unload our crate from the truck and it will be delivered Monday.Do I believe this will be delivered on Monday? No.Do I believe blind cats could run this operation better? Yes.I will never, ever use UPS freight again.

So unprofessional team! after 1 month lying and 4 times delivery appointment they are still looking for my package! its unbelievable how they cant locate a huge industrial machine with over 1500 lbs weight and $10k value!!! no buddy is responsible here.They dont even deserve a single star. Im so frustrated.

Awesome people who care about your experience with them

Great cust serv

Rude Rude Rude. Hopefully Transportation Enterprise Can Change this Company around. Because right now its rough looking a for UPS the now T Force Freight

Will never run another shipment again if it has anything to do with this location. Never answers calls. Stopped replying to emails. Probably the worst LTL shipment experience I have ever ran in to

Good place to work Efficient operations

This freight center is terrible. Ive had to schedule a delivery multiple times now, and every time my delivery never came and no explanation was given. This place is absolutely disrespectful and completely incompetent. I was also told by the call center, that part of my package is currently missing.AVOID this place at all costs.

God awful the women running the dispatch office has the worst attitude. If you hate your job so much you might as well quit

A group of children can run this company better.... just a bunch of incompetent people

Now known as TForce freight.

Lost 6 pallets and refuse to call our company back. It has been a very difficult experience.

Evertime I drop pallets off here I have to wait about 1-2 hours to be unloaded. Horrible customer service, the only reason I have to drop off is because they never come when we schedule a pick up.

Updated review. Horrible customer service. They Missed our pickup 3 days in a row. We waited for them 2 hours past our schedule pickup time and got an email notification that they postponed our pickup for the next day. This happened 3 days in a row. Decided to drop off the shipment at their terminal and was denied, was told I could only drop off before 4pm.Terminal will not answer the phone lines. Customer service at the 800 number cant get through to them either.Now my clients think I am lying about having their order ready and not being able to ship.HORRIBLE, ONLY USE AS A LAST AND ONLY OPTION.

They always failed the puckupd.Worst service terrible dispatchers management drivers very rude andUnprofessionals

Received a phone call 2 days ago for appointment yesterday at 10:00 a.m. to will call my freight. Upon arrival I found out that it was still in Fontana. I have been waiting for almost 3 hours for one pallet. Theres also 4 other trucks waiting for the same 3 hours. Nobody has moved in 3 hours. I would say 0 fux given.

Dispatch promised the freight will get picked up today over the phone and still no driver showed up. UPS Freight is garbage carrier in Los Angeles. Do not trust a word they say, Im booking from a corporal account with millions revenue a year and I cant imagine how smaller customers are being treated.

Absolutely terrible can hardly move around in the yard. Rude and clueless people. Will never load here again.

Not professional never pickup the phone and once they do, they hang up on you.

This terminal is among the worst for UPS. Missed pickups for weeks at a time. Had to switch carriers. All UPS terminals are bad but this one is a joke. Must be a union thing...

They make you wait for a long time

UPS Freight lost a very important order for a key customer. The order was time sensitive and after searching for 3+ weeks they finally admitted that they could not find it. We then filed a claim and over 1 month later the claim was still in process. I would not recommend using their service for any shipment that you do not want to lose.

I worked there for a month a little more than year ago and it was awful. I felt more in danger on a forklift that maxes out at 15mph than I do on a freeway in my car because of the conditions there. Couldnt even complain to the upper management as you would just get told to deal with it. They also expected you always have ideal conditions when working so any slowdown is simply your fault. It doesnt matter if your forklift broke down, freight is heavily damaged and difficult to take out, or someone took your forklift. I dont know if anything has improved since then but I heard it was that bad for a while before I came when I was still there.

I wouldnt be doing this if I didnt feel a moral obligation to tell people about my experience with UPS Freight.Over the last week I have scheduled two deliveries with UPS to deliver a freight package at their carrier facility since 10/25. The first delivery date was 10/26, so I take off work and... nothing. No call, email or package. I then call again and schedule the delivery for 10/31. Take off work and once again nothing.Today: 11/1 I decide to give them another call to see what is happening. The first person I speak to puts me on hold then HANGS UP on me. The second person has to put me on hold for 30 minutes while tracking down anyone at the facility. Finally I talk to a supervisor named Jose who informs me that it is the morning crews problem and all he can do is email the morning supervisor. It is at least the most help that I have gotten so far out of anyone in the entire corporation.So far my package is one week late, with 2 scheduled deliveries not showing up, 2 days that I had to take off of work. 2 phone calls that have gotten me next to nowhere, and only a bit of help. With another delivery and day off of work to come.I look forward to UPS making it right and showing that this is not how they operate and I will be happy to update or get rid of this review. Thanks

THE BEST

Still have not got my pay check whick they said back in december they would mail to me but i sure got a W-2 form from ups! I keep trying to get a hold of someone and even gone to the hub in commerce and had me waiting out for management for about 2 hrs and nobody ever showed up! Ups really this is the kind of people you want running the place! They should have told me me i was going to be a slave and not get paid for my work!!!

Too much driving in circles other than that is pretty efficient

Our shipment for the mdm trade show was held all day at commerce since they did not have a driver at the deadline.

Today I have a problem with this person very rude almost hit me if Im not advised him he couldnt hit my truck and it gets mad and insult me very dangerous person

I set up an appointment for my delivery 3 days in advance. The only available times were 1-6 pm, so I said, Sure.At the time of this writing, its been 24 hours since that scheduled time and I havent received my delivery yet. Nor have I received a call explaining why not. Ive called and emailed UPS to try and sort things out, but that hasnt worked. They representatives just forward me to other places. Or they say theyll forward the concern to someone else. Nothings resulted from that yet.It seems like UPS Freight is not the same as UPS, so your SOL when it comes to getting help.Ive already taken a day off of work to be home for my package (its 170 lbs and around $1,000). Now Im taking a second day off. At $250 an hour (what I bill), UPS Freight is costing me a ton of money. More money in shipping than I paid for my product.I understand if theres been a delay or a mistake. I dont understand why I havent heard why yet. Just a short email would go a long way. Its not okay to keep customers in the dark like this, especially when you request to have someone available during a time that you dont show up on.[update - 1 week later] Still no delivery or phone call explaining why. Tracking info shows my package as still sitting on the dock. Today was the second scheduled delivery that this UPS facility didnt honor.

Shipped (or lack there of) through these guys. They lost my 65k dollar machine. They avoided my phone calls and gave me the runaround. Eventually I just showed up to this place, bitched until they let me in and sat waiting for an answer for three hours. They tried shifting the blame to another UPS freight, but my machine sat here for 6 days. Still waiting on an answer as to the whereabouts of my item. This whole place is a horribly inefficient shipping service.

Pro#426078435we call UPS freight and tell them this shipment doesnt need delivery appointment and they keep holding our shipment at the terminal for no reason. Seems like UPS Freight cant even communicate within their own company.

Three missed pickups for a government contractors order. Because of this we had to custom critical half of the shipment expedited and pay UPS $3100! They will not return phone calls. People leave early and they roll the pickups over until the next day. Worst customer service I have ever had with my hands tied behind my back.

Ive been here for 6 months transferred​ from Fontana. Now they dont need me and 8 other drivers. Ive worked for this company for 9 years and 5 months now I will loose everything. I blame UPS

Good business. Very respectful of people and the products they ship

Thats how your freight gets ship out in a safe manner.

UPS is so big that they farm out jobs in Asia not here in the states, so if you have a problem with pick ups on freight .....hello from Asia (USA no jobs for us) lol what a joke, no more UPS for us!

I sent an EDI pickup for today and they give me a confirmation number for Monday, no one is picking up the phone on every single department. I hope UPSs upper management can really look into this.

Chaotic

No one answers the phone when you call. You get transferred around until the system hangs up on you.When they lose cargo they refuse to take responsibility for and just leave you hanging.No accountability, no concern and no attempts to provide solutions.UPS Freight does not care or look out for its customers.

Its ok too much problem too get t our items

Ugly duty nasty place

Bad bad bad communication

Worse costumer services in the whole world charged me twice.

Picked up a load from this location.. Was a little late, but they made up for it by parking my empty trailer for me.

Miguel Ángel the forklift driver very good person everyone else seems to have a problem there

Another GREAT PLACE, UPS is very reliable

A decent place to work

The bad ups in US 👎👎👎

Jeff Jansen is the best !

Worst place one day and half for unload 53 trailer

Dirty ass lot. Parking sucks.

Nice folks

Be careful coming in

I got today at 7pm to pick up a package, it was 9 pm and decided to leave, because they said they were so busy to get my package, very bad experience.

Friendly

Excellent service 👍

Definitely a must use ..