Sensational service! Quick to respond to my unique situation and delivered exactly what I needed, tenfold. Looking forward to doing more business in the future!

Very helpful and friendly. Scott was awesome. Thank you.

Wonderful experience. Walked me through the repair of my pacojet quickly and efficiently. Will recommend others for future services.

Excellent service! They provided over the phone Pacojet service and walked me through the repair step by step. This saved shipping fees and transit time from Hawaii. We have also sent our unit in for annual service and it is completed quick and professionally.

Quick service, friendly and helpful staff, and reasonable prices. Also great selection of appliances in store

A company that boasts they know how to fix everything could not fix my range hood. “Joe” the repairman came into my house, looked at the range . He said he’ll be back and walked out. I asked him if he was leaving because he didn’t even open his ladder and said yes. No other explanation. I called and spoke to Scott who resorted to yelling at me because I asked why his repairman left and he didn’t want to tell me that they couldn’t fix the unit. Apparently they didn’t do any research before they came either. Turnpike appliance didn’t seem as professional and able as they advertised. I waited two weeks for someone to come and I still have an appliance that doesn’t work. Thanks 👍🏼

Scott was extremely helpful in diagnosing the problem I had with my sons smart drive power wheels mustang. He called Fischer price while I was on the phone to be sure he was ordering the correct part and I got it 4 days later. Great service! Thanks Scott!

Working great. Couldnt ask for better

Easy to find, very nice staff.

I have a KitchenAid mixer the 6-quart model it wont turn on trouble is I have trouble getting it there I dont drive

Very nice people. They knew exactly the part I needed and gave me tips on how to make the repair.

How do you charged people up front for work that you didn’t even do yet ? That makes no sense, and how do you replace something that doesn’t work with old parts ? That’ll more than likely have the same issue cause they’re old parts that haven’t function in a while.

Ordered replacement parts on their website August 8th. No email support, no communication that the item was out of stock & had to be shipped in from France. Finally arrives in October and I call and pay for my order since the previous payment authorization had lapsed, it’s now been another month & I still don’t have my order. It’a been one of the most frustrating retail experiences of my life.

Scott and the crew are fantastic and fair to work with. They will help you with Repair of items other companies will turn down. The scope of repair knowledge is quite impressive at this shop.

Scott was very helpful by walking me through a Packet repair on the phone! It saved me the hassle of boxing and shipping the item and the burden of this essential machine being away.

I went there for parts for my LG electric range twice which they came up with relatively fast and very fair priced. Scott help me there and he was terrific recommended them highly, thanks Scott for your good work I certainly appreciated it!

Scott picked up the phone and instantly jumped into helping me fix my own pacojet - I had it fixed myself the same day easily! Scott didnt make a dime but sure saved me money and time!

Great and not so great.Did I get what I paid for,,,,Absolutely.Fast at-home service call. Polite, efficient neat and clean.BUT$263.00 for 20 minutes to replace a part which is $30 online.Thats the not so great. Make the price more reasonable and Ill give you 5 stars.

I brought in my microwave and within the day it was fixed! Could not have done it without Scott’s help! Thanks Turnpike!

Set up a pickup schedule for ebay purchase before visit. The owner is saying that I am working on the $500 of worth of repair, so I cannot look for your $30 part. He just canceled my order and did not apologize for my time and travel. I could be your customer for $1000 christmas gift purchases. Learn before you do the business.

Used their online parts service. Due to COVID restrictions... theyre not providing customer service--not even email updates on shipping status. BUT they dont tell you that before you order. You just order and sit in limbo, wondering when your order will arrive.

Highly recommend. Very helpful, had the exact part I needed!!! Thank you Robin for all your help!!!

The customer service at this repair center is incredible. The technicians are extremely knowledgeable and repaired my appliance very efficiently. Would recommend going here if you ever need something fixed

I brought in one of the lamps i have at home it was a gift from my grandfather and for some reason it stopped working. I brought it in and the customer service was great, they looked at it immediately and told me what was wrong with it. They ordered the part that was needed to fix my lamp and within days they called me to tell me theyve repaired my lamp and its ready to be picked up. Its working as good as new, im very satisfied with their service and i highly recommend going to them for your services.

Vast selection of commercial grade small appliances. German made steamirons etc.Fast turnaround repairs. Very reasonable prices.Certainly worth to check their prices and inventory.

Ordered a refurbished Nutone Intercom system from Scott, and the experience couldnt have been better! Received the product on time, and with no issues. Installed perfectly, and when I had a few questions about set up and installation, Scott walked me through every step to verify all was working properly. I would highly recommend purchasing from and working with Scott and his company! Happy Customer! Thanks Scott!

I had the unfortunate experience of a rat or mouse chewing through two pairs of wires under my Whirlpool Dishwasher.. one pair which powered the waste-water pump and the other which powered the water intake pump. Being somewhat handy I spliced the wires back together but was unable to get the unit to fill/empty again. So I made a call to Turnpike Appliance. The tech, Bruce, showed up on time and I explained what my issue was. As soon as I said mice, I feel like he completely shut down and surrendered any hope of even diagnosing specifically what wasnt working on the dishwasher. He spent more time examining a wiring manual from Whirlpool than he did actually looking at the individual components of the dishwasher. There was only a brief attempt to see if the wiring was carrying power, which according to him, they were not. I was then told the rat might have gotten inside the unit and chewed through other wires or cables, so your best option is to just replace the dishwasher. The dishwasher was very new, only a little over a year old, and at the cost of $76 for someone just to tell me to get a new dishwasher, the service call was very unfulfilling. The receipt for my bill I received says WE FIX ANYTHING. Well if anything is nothing, then yes, I suppose they do. I shouldve paid more attention to the negative reviews here but I didnt want to believe that something couldnt be done to save me another $500 dishwasher purchase over two pairs of chewed wires. I just purchased a new dishwasher from P.C. Richards, not wanting a repeat of what I experienced with Turnpike Appliance. Be aware that their service call techs dont appear to have any specialized skills or knowledge about an appliance you are calling them to fix.

These guys are great! Opened up on Saturday to accommodate our time schedule. Look forward to doing more biz in the future.

The “president” of this company, Scott Resnick, is extremely rude & unprofessional.I purchased a Rowenta iron earlier this year & contacted that company about the damage. They told me to provide them with a copy of my receipt so that they could provide me with a prepaid return label. Upon the package being marked as delivered, Rowenta stated that they would send out a replacement in exchange for the damaged product.It turns out that my damaged iron was actually sent to this business for a repair when that’s not what I discussed with the call center representative at Rowenta. Nothing was mentioned to me about my iron being sent in for repair. I was told that I would receive a new one in exchange for the defective one.I receive a call from this company, Turnpike Appliances, located in Commack. An unprofessional circus clown, Scott Resnick, asks me why was this iron sent to them. I tried to explain it to him in a detailed manner so that there would be no confusion (because I myself was extremely confused) but he constantly cut me off & hung up on my face intentionally. His attitude & responses were disgusting, nasty & rude.Whoever gave this man a business deserves a bronze medal🥉 He sure knows how to act like a professional businessman. His mother should’ve swallowed him instead.A complaint will be placed with 311, the Better Business Burea & if there is an HR or higher department than him. I’m going to do anything & everything to make sure this man’s business gets taken away from him.P.S. This wouldn’t be the first business that went out of business because of ME! 😁

I saw this company had listed a replacement power wheels battery on eBay for $66.99, Instead of ordering it and having it shipped to my house I decided to go to the store to purchase it. I spoke to the owner and asked since I’m picking this up and he would not be paying eBay a commission or paying for shipping if you could take a few dollars off the price of the refurbished battery, He looked at me like I had three heads and began to talk very condescending to me I attempted to walk out and he continued talking telling me how selling on EBay is 30 seconds of work for him yet taking a battery off the shelf and swiping my credit card is a lot of man-hours for him. The customer service is terrible and people don’t appreciate being berated by someone who sells used vacuum cleaners and blenders for a living, He really needs to work on his customer service especially since his line of work is going to be obsolete very shortly.

Went in on a wednesday for a simple vacuum fix, was charged nearly the price of a new vacuum, a week later I call on the status only to get a rude young guy on the phone saying itll be ready when its ready. Followed up and got someone else on the phone to say they were waiting on parts should be ready by Friday. No response, called the next Wednesday to find that the parts ordered were not the right ones so I said should I call in a week they responded no it should be ready much sooner than that. Here we are day 20 and they finally called to say its ready. Are you kidding me? Never again!

Friendly staff with great customer service. Brought in multiple appliances for repair including coffee maker and crockpot, always had a positive experience with them. Fast repair and quality work for good prices. I highly recommend Turnpike Appliance and will certainly use them again in the future.

Scott was awesome. He knew what the issue was on my paco jet and guided me step by step till the machine works. He knows his stuff.Will be using your service again

I ordered a item from this company online. I ordered it by mistake. With in three minutes I requested that the item be canceled. This was on a Saturday. Which there hours show they are closed on Saturday and Sunday. Sunday I received a response saying that the item has already been shipped via USPS. Guess what USPS is also closed on Sunday. Read some of this guys low feedback. You will see he is money hungry and doesnt provide any customer service. Not to mention a liar.

Repaired my Slushy machine very quickly, great service, honest and affordable. Very happy customer, thank you

THIS STORE IS A SHAM! I DO NOT RECOMMEND THIS COMPANY this is a warning to all. If you value your stuff DONT SEND IT HERE YOU WILL LOOSE OUT. I sent them an item in perfect working condition and all they had to do was change the batteries, after a month of not hearing from them I called them. When I spoke to a Scott Resnick he claimed the item no longer worked when I questioned him about it he became very rude, insulting and hung up on me never resolving the issue; who knows what they did with the item but any consumer will be taking a high risk in trusting this store with their equipment I DO NOT RECOMMEND THIS COMPANY this is a warning to all. If you value your stuff DONT SEND IT HERE YOU WILL LOOSE OUT.

Great people .brought many products in for repairs. Best on long island. Also so many great products for sale. Top of the line.

Needed a door latch for a front load washing machine so I went there. They had to order it. That was a Friday so I got it on a Monday. No problem there. They charged $19.99 and had some phony miscellaneous part number by it. I should have checked with Sears. Same part for $4.66 . I usually like to support local stores.

What the person at the counter tells you and what actually happens are two different things. I brought in my vacuum to be repaired on a Wednesday. The rep said he would call me when it was done on Thursday or Friday. Called the store on Friday and left a message. No response and the store is closed on the weekends and only open 9-5 on weekdays. I guess they assume their customers do not work that they can be at the store during those hours. Brought my vacuum home a week later and it was cleaned but still didnt work properly. Brought it back and waited for them to fix it. The guy said it was fixed. Luckily I brought some confetti to test it in the store. Still didnt work. Tried again to fix it and now it is working. 3 times to get it right and horrible hours - Never again !!

Very friendly staff. Welcomed me as soon as I walked in the door and did everything they could to fix my vacuum. Overall, very pleased!

Turnpike Appliance provided fast service on our pacoJet. Scott is great and is quick to provide follow-up and answer any questions.

Great Customer service. Quickly walked me thru diagnosing the issue with our Paco Jet.

Without Scott and Turnpike Appliance I would not be able to operate. My Paco-Jet is the backbone of my frozen dessert business. When it broke down Scott talked me through a repair over the phone, and got me up and running. He put himself in my place and did the exact thing I needed. That kind of customer service is very rare these days. I have to travel 125 miles to Commack from my home in upstate NY, so he fixes my machine and gets it back while I wait. He takes the time to actually teach me the best ways to use my Paco-Jet for yield and long life. Thank you Scott. Turnpike Appliance is the only choice!

These guys are great I didnt know where to go for my sewing machine repair but they have a guy who does it. Great price great service

Scott and his time did a great job with my paco jet repair. They keep me in the loop the whole time and provided a full written quote for the repair.

Awesome experience with these guys. I called for a problem with my dryer and they arrived the next day and fixed it for a price better than I expected. Will use them again.

Microwave was never fixed after they came back 4 times to fix and less then a year later the refrigerator stopped working after they repaired it. They dont stand behind there work and they their warranty is only for 90 days. The cost of repairing is overpriced and the owner is rude and not helpful.

Thank you so much for your quick response to my inquiry.

They did the right thing

I had a problem with my blender purchased from pacojet. It was a problem with the machine not pacojet. I sent an email to them asking what to do. They responded immediately and said send in the machine. Within a couple of days I heard back and they asked a question about the machine and I responded. Again, within a day they said the machine not only had a problem I identified they noticed it was noisier than it should be. So without any fuse I get a email back saying we will just send you another blender. This was all done within about a couple of days not including the time in the mail. Of course I was very pleased!! Everyone, these guys are legit and very customer oriented!

Scott & his technicians are always professional. I have counted on Turnpike Appliance with several repairs over the years. The have always exceeded my expectations.

Easy and fast service. Would definitely recommend.

Scott was great! Thanks for helping me fix my paco!! You

These guys are great. Fast and priced right.

They repaired a specialty optical instrument for a fraction of what it would have cost to replace it, at a very reasonable price and the repair was done within a few hours. Great job, thanks again, highly recommended!

Excellent very creative repair no one else could have done it

They always have what I need and very informative. Glad they are here.

Fast service! Will recommend and come back ASAP, thanks.

Best repair ever, will come back again.

One stop shopping, will come back. Thanks

Fixes everything I have. Always nice and friendly, highly recommended!!!! thank you

The best when it comes to fixing Casablanca fans.

Marco Vettori - Mimo Restaurant - Sao Paulo - BrazilWe have two Pacojets in our restaurant, and unfortunately, there is no Pacojet assistance here, so, weve been relying on Scott Resnick helping hand to take care of them by our own. Hes been great, always ready to help us diagnose and fix our Pacojets. Many thanks Scott!

Called several times could never get anyone on the phone. I wouldnt waste my time with these people

Timely service, friendly staff, good price

Excellent customer service!! I have been bringing my appliances here for over 16 years!!

Happy new year good job thanks

Had the exact item I needed.great place

I guess the guy behind the counter is the owner? Hes the biggest **** ever. If I want to be spoken to like an idiot, Ill call my parents. The bad reviews are well warranted.

Fast and affordable, was satisfied for what I payed for. Thanks Turnpike

Very professional service. The problem was solved.

Charged me 20$ for using a credit card over the phone, 30$ for their packaging, 15.00 for lube, and I think they replaced everything they could get away with charging me for. Too expensive.

I brought them a leaking espresso machine, they charged me $270 and now it wont even make a cup of coffee. Worst service I have ever encountered.

Quick and affordable

Great job Scott!

Very helpful.

Excellent service

Vacuum problems stop here

Excellent and friendly

Called Scott upon recommendation about a PacoJet issue I was having. He quickly diagnosed the problem and stayed on the phone with me to get it fixed. Truly amazing service and a great guy. Really appreciate his help and he will be the first person I call with any issues down the road!