I tried LawnStarter because I saw a neighbor sharing a $19 discount and I figured, why not. Our grass grows back really fast and maintaining it in this heat can get tough. So we wanted a little help bi-weekly. On their website, and on the app, when I ordered the service, it literally reads that the mowing service includes edging along driveways/walkways. The guy came to mow yesterday and did not do any edging at all. Then I get a message on the app that hes trying to charge me an additional $42 for edging and to approve of it. So I called customer service, the representative was very nice. He told me that hard edging was not included despite the description on their website and it not being mentioned as a separate fee. He said its considered an additional service which is why its not mentioned as a fee on the site, but meanwhile, their mowing service says it includes it. Its all very misleading. The rep also claimed that hard edging was a separate service because they dont always have the equipment because thats landscaping - meanwhile I look outside and check my security cameras... Guy came and did the edging. What? I turned it down the message on the app asking me to approve the additional fee for edging. It doesnt make sense. Guy doesnt do the edging. Then tries to charge an additional fee, and then goes and does the job without my consent/approval? Same guy that the rep claims didnt have the equipment in the first place? I cancelled my services right away. Will not be using this company again. As for the mowing itself, it was all right. Missed a few small spots, but for the most part, that was fine. Just the transparency about their fees/services and how they went ahead and edged anyway - it was just too shady. Id rather hire someone who is honest about their fees, what it all includes etc.

Poor job. Grass left everywhere. No clean up. Did not even try to come back after 2 days. Even company saw pictures and said he did not have right tools. But it was my 3 rd one so I cancelled all services. First 2 service crew said they added long grass fee because company was not paying them enough. It should not have to be this hard to get good service.

Scheduled to come between Tuesday and Wednesday Did not show up. Several attempts to contact person scheduled. Company was called several times and attempted to leave message with assigned company to message me. Heard nothing back and Lawn Starters representatives offered no solution and were rude on phone. Do not do business with this company. I received no message they were not coming or to reschedule. . They is no support or communication with Lawn Starters. I will cancel my services with them and better not be charged for service I didn’t get.

I was skeptical at first but they truly came out and exceeded my expectations! Thank you so much excited about doing business with you all again. Also thank you to Kenneth and his crew

Update:I am updating my review to report that I did receive my full refund, after my Google review was seen by one of the company’s Experience Specialist; Kat Kennedy. She apologized for my experience on behalf of the company and followed up with me throughout the remainder of the process to ensure that I encountered no additional problems or delays in receiving my refund.First post:I felt comfortable trying this company because of the 5-star rating listed once under one of their listings. I’m just noticing the listing for 4.2. I was surprised to see that the company sent one woman with a push mower to handle my medium to large yard. This individual spent half of the time on her phone in her truck and listed the job as complete after only mowing the front yard. She rescheduled her return to finish the job twice explaining that her truck broke down. Because of the two rescheduled returns, I canceled the job; however, the company charged me twice the amount for half the job, labeling it a long-grass fee. I have since reached out to the company on three occasions, and on three occasions was told that my dispute would be escalated and I would receive a call from the supervisors. I eventually had to reach out to my bank to address the charges, as no supervisor ever returned my call.

Just Don’t do it. Poor service and horrible job at mowing our lawn .They are not consistent with there mowing. This week they may show up and your lucky if they show up the next. I’ll just be nice and leave it at that. I could go on like the others here who have had a bad experience but I won’t.

Kevin and crew did a great job for us as always! We are both teachers and pretty busy so it is hard to prioritize lawnmowing, so it’s good to have a trustworthy mowing crew to keep our yard looking nice as well as a safe place for our dogs to play. Thanks guys!

When I first contacted Kevin, I was very impressed with his honesty about dates and times and his willingness to take the job on short notice. Does really great work, above and beyond!

Dustin was awesome and did a great job on my yard would highly recommend

Great service. Rayshawn is Super nice! And does such a great job.

Do not go on their site or click anything! I was looking around at different quotes and didnt even hit the submit button but somehow Im telling them over and over again to stop contacting me because its harassment at this point.

I’ve been using this company since spring of 2020, I’ve had so many inconsistencies with them. Currently I’ve been waiting since April 5th for a cut I’ve been rescheduled 4 times. I still have not heard anything as to when someone will actually come to cut the yard. I get apologies and a promise someone will come. They just sent a kid with a push lawn lower to cut an acre. He took one look at the yard packed up and drove off. I don’t understand the “professional crews” they have hired.

Charles is phenomenal! Always shows up when he says he will, performs the work perfectly, and if he recommends additional services I know the services are actually needed and he’s not just trying to upsell me. Plus his pricing is very competitive!

I cancelled this Lawn Service because of extremely poor scheduling, uncompleted yard work in my not requested backyard and no live customer service. I cancelled 4 days prior to the starting date because the service date kept changing and my yard was so severely OVERGROWN that I considered renting a goat! After receiving a cancellation email the same day I cancelled on the website/app some man showed up at my home unannounced on a Monday afternoon and let himself in my back yard with a weed wacker and went to work, didnt finish and woke me up. The downside is I never requested my backyard be serviced because Im disabled, theres no grass only weeds and I never go out there! I requested my front yard when I signed up for this Lawn Service but they were so unreliable I hired another lawn Service company who had completed my front yard and trimmed my bushes 2 days prior. My question is: If the grass cutter saw that the job he was sent to do was already done why didnt he call the company or ring my doorbell? As someone who worked in Customer Service over 20 years I expected better.

They were able to pick up the job with very little notice, then came and did a very quick but thorough job. Highly recommended.

Customer service is horrible - haven’t been out to cut the grass in over a month - they keep telling you they have equipment malfunctions. Would give less than 1 star if had the option!

The crew that did my lawn did an excellent job!

Great service. Do a great job.

We got excellent service for a reasonable price.

Great lawn care.. great customer service

I made an appointment for someone to come and do my yard between Monday and Tuesday know one ever showed up . Someone did txt me and said the truck broke down and they will be over Wednesday, never showed up. Know body ever got in touche with me or send a txt or nothing. Lawnstarter dont even deserve one star ⭐

A+. Can’t beat the price! Ask for Shane. He does a great job and is such a nice guy!!

Im extremely lenient and easygoing. I had a biweekly schedule for having my grass cut. Initially, they did well with my first 3 cuts. Then came the excuse of the assigned team having to replace a part on the mower and the contractor losing his keys--asking to reschedule. Sure fine. They never showed up. I asked for a new team, who came out one time. Ive been scheduled and rescheduled ONE MONTH (3x total). On the last day of the recommended two-day scheduled time frame, my services were cancelled. Each of those 3x I was informed a $15 credit was provided and that they were having trouble finding someone to cut my grass. But this company is a lawn care service, right? I got tired of being easygoing after one month of pleading, I just sought out another service. BEWARE!!! BEWARE!!!!!

I was a first time customer and I have been rescheduled 3 times never had anybody show up , bad communications . Terrible customer service most of the time nobody answer the phone . Very pricey, I was being charged almost 200 dollars and it’s not worth it to spend money on a company who obviously don’t seem like they care . Wouldn’t recommend to anybody trust me save your money and time!

This is my second cut so far with lawn starters and boy they are top notch when it comes to your lawn. Very attentive to detail and always on time. The best part is that it’s all through an App and you can control the entire thing at your fingertips (mowing frequency, Communicating to the crew, billing details, quotes for other lawn needs etc) I’m am happy i made the move to lawn starters from a previous company that was flat out over charging for poor quality work.

I’m extremely dissatisfied with LawnStarter’s service. The lawn crew came out and looked at my lawn on the day of service. Left without updating me but later sent a message stating that they didn’t have the proper tools to complete the job which is one of the reasons I initially asked prior to them coming out. They rescheduled for a later date and a MUCH higher price than what was initially agreed upon,which to my understanding was for the full service but was later notified that it was just for cleanups only. I then rescheduled for a later date so I would be home to discuss the services that needed to be done prior to any work being completed. The NEW date of service was confirmed by LawnStarter. They still came out to my residence and completed partial service (cleanups) prior to the rescheduled date if service, and on the day if service sent an email stating that my service would be skipped BC it wasn’t needed. I called in to customer service and explained to them that the crew came out prior to scheduled date, completed Partial services and that I would not be paying for partial services and requested a supervisor. I was left on hold for an extended period of time only to be told no one was available and they’d call me back. I requested that my card not be charged until I spoke with a supervisor to get the issue resolved and full services were complete. A supervisor still has not reached out yet but of course my card has been charged. I’ll definitely be disputing this transaction with my bank!!

Signed up for the service at the beginning of August. They were supposed to cut my lawn weekly and never showed up although my account said they would show up every week. Completely unreliable. Would prefer to pay a higher price for a more reliable company.

This app and the customer service is horrible. LawnStarter just contacts local lawn care businesses to take care of your lawn but they dont pay the lawn care businesses enough to stick around so you never know who or what youre going to get. If you want good reliable service, contact a local company and have them take care of your yard.

GREAT JOB Corby! My dog and I love the cut of the lawn. Thank!

I have reached out to them multiple times the last few days with no response. I was simply trying to reschedule and figure out why they charged me almost double what they said it would be. Mowing is fine. Costumer service I would give 0 stars if I could. Would not recommend them to anyone.

Love the service so far

Run! This service is a rip off. Terrible customer service....try staying on hold over for 2 hours and not talk to anyone! The lawn crews do a poor job...tried three!

The experience i have had with this company has been less than ideal. From people not showing up at all to literally doing half of the yard because lawnstarter does not pay enough for them to do the backyard. Definitely would NOT recommend.

They have been a god sent to me. Being a disabled veteran and having help to keep my lawn cut is a big deal to me. If you need a fair price for lawn care they are the company for you.

Okay so my mom called Lawn Starter. The woman was so friendly on the phone. So the crew came out and they agreed to payment arrangement and were going to come back that following Saturday!But they cancelled on us!!!! All because we needed to reschedule because of the weather !!!SO FREAKING RUDE!!!!

Worst customer service experience ever. Canceled my service without notification. I DO NOT recommend anyone in Columbia, SC contacting this service for any reason whatsoever. If I could give no stars, I would.

I just began using this service to take care of my lawn and my flower beds. The service is great. The service is very easy to use, and the work that they do is excellent. My lawn was mowed last week when it was full of weeds. It still looks great today since I am using the every two weeks option. My flower beds were a mess since there had been some concrete work done in front of my house. Soon after the providers left, the birds were sitting in the flower beds and singing a song. I recommend this service if you are looking for a user friendly lawn care service for regular or one time services.

Lawnstarter is a very professional organization. They are very quick to address any problems or issues you have. Great value for the money. I highly recommend them

Great job!

I am impressed with LawnStarter, the staff is professional, courteous, and most importantly my lawn looks great! Edging is done to perfection. Thank you LawnStarter, it’s been a while since I had great lawn care.

They did a great job! I was very hesitant to try this service. It seem too good to be true. Everything has been exactly as explained.

Have tried to get in touch multiple times with no call backs to reschedule. They say they charge one amount and charge another. Will never be using them again. The actual mowing is good but the costumer service is terrible. I would give 0 stars if I could.

Consistently does a fantastic job. My lawn looks great. Thanks.

These guys are the best lawn care service i know, they are quick and they will leave your home looking FOR SALE new.

I have been and LawnStarter for several months and they are great. Give them a try!

HORRIBLE CUSTOMER SERVICE AND NOT RELIABLE

I just want to say the service was of a good value and Brandon was friendly and provided a good quality cut. Thanks

This is a shout out to Kevin Williams and the great job he has done keeping my lawn looking good. Kevin is always prompt.Thanks Kevin.

Dustin was awesome this place is the best in lawn care needs give them a try

Very hassle free, the app is easy to navigate. I messaged customer service and they responded almost immediately.

Noah at LawnStarter communicates effectively with texts to keep scheduling clear. I’ve always mowed my own lawn, started to use LawnStarter while I had issues with my mower, but he’s been doing an even better job than I was myself! Now I plan to stick with them long term.

Outstanding lawn care . Thoroughly impressed with precise , timely and clean work . Joshua has great knowledge of his work . Definitely would prefer him to be my lawn care person . Also great prices and deals by lawn starter. The app is user friendly. Very convenient

I have been living in my current home for 25 years. I have always done my own lawn care, but due to a recent back injury, I am no longer able. I figured I would give Lawnstarter a try and I am really glad that I did. They did a fantastic job and this was my first mow and was only $19. John and his crew were all really friendly and professional and I could not have been more pleased. I have some bush trimming services scheduled and will post a review after that is completed.

The gentleman - Romeo that cut my lawn did a very good job. He was knowledgeable and thorough. However dealing with LawnStarter was very much a hassle as they are disorganized and communications with them in regards to getting someone to do the job done was fretful as some lawn care people are only looking for a quick and easy job. Sometimes that is not the case and should be prepared for that. The home owner has to do their job also by picking up dog droppings, their toys and lawn furniture should be orderly. Otherwise the LawnStarter app is easy to use and convenient. Just remember its just an app to connect you with local lawn care services and they are not necessarily vetted. The people on the Customer Support line are just people that answer the phone for your questions and complaints and not savvy in handling upset customers and do not communicate well the solutions to keep customers happy. Its the lawn care crew that make all the difference. I will still give them another try as this is a young start up App company so I am keeping that in mind.

LawnStarter is the best never been happier thanks LawnStarter. 😉

First time signing up took 3 weeks to get a crew out to mow then I had about 3 good mows on time and now it’s been another 4 weeks since the crew has been by I kept calling and all I get told is I was rescheduled over and over again would not recommend

I would like to express my complete and utter shock at the lack of costumer service I have received from LawnStarter. The services I have received were woefully inadequate. Due to significant lack of communication, my back yard was not completed, and was later informed that my services would not be completed after I was informed the service provider would return later that day. Their customer service is horrendous and I would not recommend using LawnStarter for your landscaping needs.

Nicholas Murphy has rescheduled my service several times because he was trying to switch his route in order to save himself time. He was supposed to finally come today. I messaged him this morning to see what time he was planning on being here and he never responded and never showed up.

Great experience! Fast and efficient!

Lawnstarter provided excellent service, very professional!! I would recommend them to anyone who needs lawn service.

This company has been the easiest and most reliable lawn care company yet. They show up when they’re supposed to, have done an awesome job, and the app makes communicating extremely easy.

Very good and professional service- I highly would recommend. Edward

My yard looks great, and stays neat and clean. Very pleased.

I am very pleased with the work that Ryan did for my lawn and would recommend him for whomever needs quality lawn service.

Lawn was spectacularly cut. Great service, will use again and highly recommend!

This service is awesome and is finally helping us get our lawn under control for a reasonable fee!

LawnStarter was awesome and Cory did a perfect job, glad I used them and will again, thank you.

Awesome service. Khalil was very fast and friendly too.

They have no clue how to schedule services!

Despite rain throughout the day, they still fit in the lawn care, by coming late in the evening. I really appreciate that.

It all comes down to a Professional Job and dependable service!

Issac is doing great work for us and I am already taking to my friend and family about LawnStarter

Awesome services that gives an amazing looking lawn!

A great team .

👍🏻👍🏻👍🏻