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ASAP Heating and Air
1130 Broad River Rd, Columbia, SC 29210, United States
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Ji
Review №1

Had a wonderful experience with Green Dot in Columbia. The office staff were polite and helpful, and the technicians were very professional. I especially appreciated the time they spent with us to figure out the best solution to our problem and ensure the install was handled thoroughly; I felt they were honest and fair. They also have some newer/advanced products that I’ve not seen in this area before. Great experience all around!

Ja
Review №2

Great service in a timely manner… definitely 5-star worthy

de
Review №3

Kentrell was professional and thorough.Appreciate this business and their expertise with out HVAC system needs.

Ga
Review №4

Kentrell Burgess did an excellent job this afternoon when he came out to determine the unit stopped operating again. Prior to his leaving the actual problem finally presented itself and was able to determine what was needed to repair the unit. Excelent in service. Extremely considerate of property. He is very passionate about his work and loves explaining to customers about how the system operates and what is causing the problem and why. He is honest and trustworthy in his aproach. Awesome service experience as always!!!

De
Review №5

Nicole Barber was professional, personal and prompt.....just awesome. I would highly recommend this company. Each person who has come has been awesome....service has been great.

La
Review №6

Chris was prompt, knowledgeable and fixed our AC quickly.

Sh
Review №7

ASAP repaired my old HVAC system until it was time to replace. They were timely in responding to my calls for service and easy to book an appointment with. Their quotes for the new system were very competitive. New installation was completed yesterday by hard-working technicians who were good at problem solving and enjoyable to work with. Hope to be pleased for many years to come.

He
Review №8

These are new owners or new management of this company, not sure which. When we had an inspection to sell our home last week the inspector informed us of some deficiencies and problems with our HVAC system. We were shocked because we just installed the system in 2018 and paid extra for a more efficient unit and for some of the vents and returns to be moved (this was under different management/ownership). We had some difficulties after the original installation but were assured they were corrected back then-- guess not. Anyway, I called ASAP when I learned of this and the new owners were incredibly responsive. They apologized (even though they werent responsible for the poor work), sent someone the next business day to evaluate and their staff made all the repairs the very next day. The manager even called to talk when the job was finished and wrote a letter to our buyers detailing all of the work and repairs. My husband and I are so impressed with their service and the integrity to stand behind work they werent responsible for. We decided to see if they will come and install the new HVAC in our new home if they will travel that far!! Amazing customer service!!

Wa
Review №9

I had a handler water leak issue. I put in a service request via the online form. It was not an emergency so I didnt call the phone number. Eddie Benton contacted me in a short amount of time to get a repair service appointment scheduled. Roy Brown arrived on time for the appointment. He was friendly, knowledgeable, and answered all my questions. He quickly identified, and resolved my issue. He explained the issue thoroughly, and what steps he took to resolve the issue. Considering this repair was on a Sunday I was very impressed. ASAP knocked it out of the park from beginning to end. Outstanding service. Thank you.

Co
Review №10

The technician that came to work on my system was great. His name was Kentrell. He was very polite and very professional. He really knew his trade and even after the main problem was found and solved, he kept working to solve some smaller, minor issues until everything was working as it should. Also, he took the time to answer all of my questions about how my system works and teach me the basics of how a heat pump functions. Would definitely recommend this company to anyone else.

Ja
Review №11

ASAP has had the service contract for our house since it was built. (John knows this house better than we do!) They are always thorough, schedule Timely maintenance checks, provide service quickly when needed. Thank you ASAP.

Ni
Review №12

Roy was very professional and courteous. Roy was knowledgeable about our system. We felt comfortable with him in our home.

Pe
Review №13

ASAP folks always respond promptly and professionally; prices are fair and their continuing maintenance contract is a good way to keep my heat and A/C in top shape. They always explain my options, what they are doing and what the results will be. I would not consider anyone else to serve my heat and A/C needs.

Ga
Review №14

Extremely knowledgeable, pleasant, and personable Field Service Technicians. Communication on every level is excellent and reasonably priced. Kentrell Burgess was the gentleman who performed the Air duct replacement today for my home. Thank you for providing value added service today!Gary Bouknight10/13/2020

Mi
Review №15

Jen, Rene, Stephanie and Ben were very professional and delivered a quality product with pro installation. I would recommend them to anyone looking for heat and air service or installation.

cu
Review №16

Very honest company and easy to deal with. They installed a new unit two years ago and have maintained it. Highly recommend.

Di
Review №17

The technician that came out, Roy Brown, is so professional and polite! It was an emergency and ASAP responded promptly! I highly recommend this company!

Sc
Review №18

Technician was professional and helpful. He arrived on time. Finished his work on time. Explained his testing to me. I would recommend this company.

Ry
Review №19

I have been a satisfied customer over 5 years. They did a terrific job installing all new duct work at my house, as well as repair a gas line that another HVAC installer had improperly installed. They also blew new insulation in my attic. Green Dot services my gaspack unit twice a year and always does excellent work. Would highly recommend!

Ry
Review №20

Eddie Benton, the General Manager of ASAP, is a man of honesty and integrity. He went over and beyond to make sure I was satisfied as a customer. I highly recommend this company.

Sh
Review №21

Kentrell was thorough, knowledgeable, thoughtful and he was able to explain everything very well. He was an awesome -tech… And I highly recommend ASAP does whatever they can to hang onto him!

an
Review №22

Excellent work and they are not always trying to sell you something extra.

Lu
Review №23

This is an exceptional company. i am an engineer and it was really neat knowing that engineers from their company were coming to talk to me about my personal home. They provided great solutions for me that i and my wife went with. We immediately saw a drop on average of $80 to $100 per month in our electric bill for a really inexpensive solution. We saw a return on investment of less than one year!!! Highly recommend Ryan and his team.

Je
Review №24

These guys always do a fantastic job! I have used them for over a decade at two homes and trust their technicians to do a great job keeping my systems running and honestly assess any necessary repairs. This has not been the case with other HVAC companies in Lexington. I trust them to be in my homes whether I am there or not.

Ro
Review №25

We are new customers. They texted when on the way. Nice. Knew his field. Timely and Professional. Company run by good people. I would recommend ASAP for others.

Ke
Review №26

Roy did a great job with our spring service for tour AC unit and was very thorough. Timely, efficient and professional. Highly recommended

Wo
Review №27

Looking for whole-house dehumidifier. Theyve had our service contract for years. Very helpful for dehumidifier

Sc
Review №28

Roy did a fantastic job. He was very polite, worked quickly but was extremely thorough. Techs like Roy are one of the reasons why we like ASAP!

Er
Review №29

Kintrell was awesome! Very thorough, communicative, and trustworthy. Polite and even was amused by my curious toddler who wanted to know all the things!

An
Review №30

Great experience from start to finish. Cory was very helpful. He came out and walked me through everything then stayed in touch throughout the process. I highly recommend this company.

Wa
Review №31

ASAP is the most reliable HVAC contractor I have ever used. I wouldnt call anyone else.The young technician they sent out today is a fine fellow. He clearly knows what he is doing, and he explained what he had found and what our alternatives were.

An
Review №32

They took their time and were very thorough. They went into a detailed explanation any time I had a question, and their repair price was honest and fair (after calling around to verify). I will be using them to perform my semi-annual maintenances from now on.

Dr
Review №33

The team ASAP are extremely professional, knowledgeable, and caring! They care about every single customer and will take the time to give each one the best service. Do not hesitate to contact them!

Sh
Review №34

Kentrell was in an out quickly like always. Filled me in on what was going on and what I should look out for. Thank you!

Sa
Review №35

I have been using ASAP for years and have always been satisfied with their service, integrity, and will continue to use them!

Al
Review №36

ServiceJust had Ken perform our first Residential HVAC maintenance on a 1 year old 4 ton system. Ken fully explained the process, I showed him the locations of T-stats, return air filter locations and air handler. Ken, inspected my system, replaced filters and performed a full system check. Finally, provided a synopsis of his findings and recommended surge a suppression system to provide additional protection.ImpressionsKen was courteous, extremely qualified and professional. He absolutely demonstrated technical knowledge and proficiency.I’m a retired maintenance officer of 37 years, I worked 16 ton HVAC systems and always serviced my residential units. The preventative maintenance service provided by ASAP Is thorough but more importantly executed by professional, trained and disciplined personnel.Who am I?I don’t work for ASAP nor received any compensation for this review. My background; Industrial HVAC, Electrician/Maintenance 4 years, Technician, 2 years, Technical Specialist 4 years, General Foreman, Quality Control/Assurance Supervisor/Manager 12 years, Director Industrial Asset Maintenance 15 years.I’ve hired and trained Electrical Engineers, Mechanical Engineers, Managers , Compliance Officers, Technicians and Technical Specialists.Final TakeI was impressed with Ken, He reminds me of the Technical Specialists I’ve hired in the past. If he is an example of what ASAP has to offer then, I’m in for life. Outstanding work Ken! Hope I get you again.Yes, ASAP HVAC service is towards the higher end of the spectrum. However, their Personnel and exemplary service are a good value for the money. Your HVAC system is an expensive asset. It needs qualified scheduled maintenance. Protect your investment!DO NOT HESITATE TO COMMIT!Al R.

De
Review №37

They did a really good job. Im happy with my new unit install.

El
Review №38

Chris made three trips to Winnsboro and after ordering parts my Florida room is cool again. Thank you! (So sorry, had another worker with him Wednesday, but I do not remember his name!) Business is handle very professionally.

De
Review №39

Excellent service team, very professional. Great experience.

M.
Review №40

Such a helpful and knowledgeable staff. I have a service agreement with them and had them blow insulation in my attic a while back. Fair prices and can tell they just look to be helpful.

su
Review №41

Outstanding customer service. The lead technician was present at all times during a new install of a HVAC system and ensured the work was performed at the highest quality level. I am completely satisfied with this companies pro customer attitude. Polite, professional, and backed their every word. I look forward to a long relationship with this company as I plan to use them for routine inspections and preventative maintenance. ASAP is a rare find!

Yu
Review №42

Kentrell from ASAP Mechanical performed our spring service. He was courteous, professional and efficient. Great service!

Gr
Review №43

I found ASAP to deliver superior customer service! They exceeded my expectations. Everyone was friendly and helpful and absolutely trustworthy. I have recommended them to family and friends since dealing with them. I felt their pricing was fair and less expensive than several competitors. I suggest you try them out. You won’t be disappointed!

Ja
Review №44

Barry and his crew were professional and courteous. They did a complete overhaul of our downstairs ductwork and relocated our downstairs unit in the basement; they did a great job and the final product looks and works great. Cory was friendly, knowledgeable, and easy to work with. The final cost for the job was very competitive and exactly what he quoted. We will definitely use ASAP again.

De
Review №45

Derik Patton was very pleasant young man. He worked efficiently and informed me what we needed and the cost to have our ac working better. Thanks!!

Ma
Review №46

Technician task focus and explained the service provided to me well. I was impressed with the Roy B.

Sh
Review №47

Trust the stars. This company was absolutely wonderful. Jen Daves and her guys came in ready to get the job done ASAP. Their workmanship and customer service were unparalleled, and I couldnt be more content to finally have my heating woes behind me. You wont be disappointed by choosing ASAP.

Ro
Review №48

Excellent service. Prompt and courteous. Pointed out some issues that need attention but no hard sell to get it done right now. Price for service was in line with other quotes I had gotten.

Br
Review №49

My wife and I came home Sunday evening to a house without ac. I called ASAP that night and they had someone out midday Monday and fixed our system. Jason thoroughly explained what was wrong while he was fixing the system. ASAP had offered a temporary AC system if they were not able to fix our current one on Monday. Outstanding folks, outstanding service!!!

El
Review №50

Excellent service

He
Review №51

Hats off to John Morgan at ASAP Heating and Air. He was able to solve an ongoing heavy condensation issue since having a coil replaced in our 3 year old Goodman air handler back in June 2018. John diagnosed the issue and proposed a plan to fix the issue and it worked! The unit is now dry and functions great! He also addressed some issues that had existed since the initial install and did a super neat job. Appreciate his attention to detail. A job well done!

Li
Review №52

We called ASAP Heating and Air at 10:30 a.m., December 31, 2019. The technician arrived after 3:00 p.m., December 31, 2019. We have heat at 7:00 p.m., December 31, 2019. We had been without heat since December 16, 2019.ASAP lives up to their name. Thank you, Chris!Morris and Linda

Je
Review №53

Very knowledgeable and courteous. The ductwork replacement process was smooth and ASAP staff made sure the clean up was quick and complete. Michael is a great asset their team.

Ha
Review №54

Very pleased to do business with ASAP Mechanical Heating and Air. They are prompt to address issues and keep our house cool (literally). Chris Floyd (HVAC tech) went above and beyond to answer my questions and help diagnose what my unit needed. I appreciate the explanation and advice.Thanks and keep up the good work!

Je
Review №55

ASAP is reliable, professional and thorough. Their technicians are top-notch.

Li
Review №56

ASAP installed a new thermostat for us and it was so nice to come home from vacation and the house be cool!! We have always changed out thermostat while on vacation to save and the one ASAP installed allows us to change temperature setting from our phone. While I’m aware other companies may be able to install similar thermostats, I appreciate the professionalism and knowledge that the ASAP staff provided to us. Would highly recommend them for any HVAC needs.

Ro
Review №57

Excellent customer service from the office staff all the way to the techs that came out. They scheduled me quickly, arrived exactly on time, and were professional the whole time. Their prices were very fair and the parts they replaced were of good quality. I will use them when I do my home addition and any future heating/air needs.

RO
Review №58

Great on time and friendly service.Roy worked tirelessly last night to fix and clean up the the overflowing tank that was dripping into the bedroom and got the system up and running at 12:40am

Ka
Review №59

They did a great job. Ive worked with a company I like very much for years, but you have to get multiple quotes when making an investment like this. Cory at ASAP beat the other prices by 24% and I had an entirely new unit by lunch the next day.

Ke
Review №60

Absolutely the best service I have ever had. Honest tech and very competitive prices. I will recommend to all my family and friends!

Ch
Review №61

From the technician Ed, to the office staff, Stacey, ASAP did professional, quality work for me. They took the time to understand the issue and provide a solution at a competitive price. Ive already referred them to others.

Dw
Review №62

The technician was on time, professional and explained all questions that I had. Thank you!

Lo
Review №63

Could not be any happier with the whole ASAP experience. Extreme professionalism from the first communications with DeeDee and Stacy to the techs, George and Marshall, that came out do the work today. George and Marshall went above and beyond today to complete the job they were scheduled to do and then even worked to fix some errors left by another contractor. Just very efficient, detail oriented and caring! I am one happy customer!! Thank you ASAP!

Da
Review №64

ASAP performed a preseason tune-up and installed a thermostat for me and I was highly satisfied with the professionalism of the technician, the quality of the work performed, and the affordable price. I would highly recommend ASAP and will be using them for all my future heating and air needs!

Ch
Review №65

Great experience from start to finish. Cory helped educate us on the process of having a new Air Conditioning system installed and we learned a lot. The install team was timely, neat and efficient while working in the heat to bring our house back to comfortable. I would highly recommend this company for all of your AC needs!

Da
Review №66

Lander was great to work with! Excellent service and customer care. Would definitely use them again.

Ma
Review №67

He was a very hard worker and was attentive to fixing the problem from the day before when the coil was not installed properly and created a leak.

Ke
Review №68

I am extremely pleased with all aspects of ASAP. Been servicing unit for years.

St
Review №69

I love working at ASAP! We have a great team from technicians to management!

Em
Review №70

We recently bought a house and knew when we purchased our house that our downstairs duct work was in bad shape. We contacted ASAP to come, take a look and help us brainstorm the best way to fix our duct work and gain more efficiency from our current system. When we contacted ASAP, we werent sure if fixing the duct work was something we would be prepared to take on immediately because of the cost estimate we received during our home inspection. However, we wanted to know if there was some interim work that could be done until we would be able to take on the whole project.Cory knew our goals and spent a lot of time in our basement and under our house getting to know our system before offering several workable solutions. One of them, of course, was to do the whole project now, but Cory merely suggested all the solutions without pressuring us to take on any one of them. However, because of ASAPs competitive pricing, we decided to go ahead and go for it.The project was a big one and it took ASAPs crew (lead by Barry!) three full days to rip out and reinstall the downstairs duct work.The crew was great - extremely courteous and professional. Cory came by the first day and helped with the introductions and to make sure that all was going to be installed as we had discussed.Despite the intrusive nature of a project like completely redoing duct work - the crew was completely unobtrusive and made the project as painless as possible for us.Weve had the new duct work for a few days now and we can already tell a huge difference in the functioning of our system. We no longer get a rush of cold air when we open the basement door and our system doesnt run constantly during the day because it cant cool our house.We had a great experience with Cory and Barry and his team. I would definitely recommend ASAP.

Ro
Review №71

They did an excellent job! Quick and fair!

Bo
Review №72

Cory provided the highest level of service with professionalism and customer focus! Greatly appreciated.

Jo
Review №73

Excellent customer service as well as professional and knowledgeable technicians. Very satisfied would happily recomend their services.

Ja
Review №74

ASAP was great to work with. Very responsive and polite. The work was done quickly. I would definitely recommend them.

Ja
Review №75

I work for a foundation and crawlspace repair company. Whenever someone asks me if I can recommend a good Heating & Air contractor I tell them ASAP is the way to go: Honest, professional, competitively priced and I hear great things from people about their experiences working with this contractor.

Ry
Review №76

Awesome company and great employees, fast and on time! Call and ask for Cory, he will get you taken care of!

Sa
Review №77

Excellent service. The staff was great, especially Cory who was so helpful explaining my new HVAC system, he did a great job!!

Ch
Review №78

BEST experience! I had an emergency situation and had already gone through 3 other companies before a friend recommended ASAP. They far exceeded my expectations with the price, walkthrough of what was needed and WHY, quickness of their response and quality of their work. It’s rare to find a company that will be honest and straight forward with you when you absolutely have to have their product and I’m greatfull for the understanding they had for my situation. I would certainly recommend ASAP to a friend!!!

P.
Review №79

I called ASAP on the 4th OF JULY and they had a tech to me within an hour. First rate response time and service. The tech was also exceptionally well mannered and walked me through the repairs he performed. I would certainly recommend their services and will call on them for any of my future heating/cooling needs.Overall I can’t say enough about how wonderful this company is to work with.Thanks ASAP!Paul

Je
Review №80

Service is great. Very professional staff.

Ch
Review №81

Courteous, timely and affordable. They have earned a customer for life!

Je
Review №82

This company does excellent work. I was having issues with my AC not working and John came out, diagnosed my problem, and had it corrected very quickly. I will definitely recommend ASAP to anyone needing service.

Je
Review №83

Thanks for helping us out in a pinch ASAP Heating and Air. Cory was quick, efficient, and truly saved the day!

Mi
Review №84

Roy did an outstanding job and was very meticulous

le
Review №85

Always great service and nice technicians.

Pa
Review №86

ASAP Mechanical has great customer service and will make buying an HVAC system totally painless. Highly recommended.

TH
Review №87

Cory Auld provided excellent service and followed up continuously to be sure we were receiving exactly what we exspected. Outstanding company.Thomas McCartha

ja
Review №88

Called them to replace a defective condensate pump, which you can buy locally at any hardware store for less then $50. They charged me $389 for that plus a service call of $89.Absolute rip offWill never use them again, and will not recommend them to anyone.Outrageous

La
Review №89

Another great experience with ASAP Heating and Air!

An
Review №90

Service tech arrived on time and got my unit back up and running in no time, and at a very fair price. Great experience all the way around.

Mi
Review №91

Great customer service. Responded to my issue ASAP.

An
Review №92

Cory helped me with a filter issue I had with one of my HVAC systems. Couldn’t ask for better service!

Ga
Review №93

Excellent service.

ka
Review №94

They are great and great service

Wa
Review №95

ASAP is a trusted HVAC provider for our Business

Ma
Review №96

Fantastic job!

Information
3 Photos
96 Comments
4.9 Rating
  • Address:1130 Broad River Rd, Columbia, SC 29210, United States
  • Site:https://asap-mech.com/
  • Phone:+1 803-260-4328
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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