Charlotte performed an amazing deep tissue massage. I had completed some rucking miles and Mt. Elbert the week before and was in need of correction. Still sore today which is fantastic! Drinking lots of water. Not a lot of small talk, all business. Highly recommend Charlotte to get you back on track. If ever back in town I’ll visit again. Thank you

Im very disappointed in my massage I received from Alice yesterday. I went in for a relaxing Swedish massage, my first in almost two years, and its difficult for me to get out and do things for myself and was met with a therapist who was only willing to do what she wanted and not what I, the customer wanted. I had high expectations and was really looking forward to a nice relaxing massage as this was a mothers day gift for me. Alice told me she didnt do regular Swedish massage but assured me it would be relaxing. It was not. It was mostly stretching and myofascial release and lots of talking during my massage. She made comments about my weight, and how I never would have lasted as a massage therapist (Im a former MT). It was not at all what I expected or wanted and Im so disappointed because I was really looking forward to it and today I am in lots of pain and left even more stressed than I came in. I wish I wouldnt have paid for it. I wish I could get my money back or something from this company as an apology but I doubt that will happen. As a massage therapist, you should listen to clients and give them what they want, not just do what you feel comfortable with. I wanted to relax and I got the exact opposite of that. I do not recommend Alice if you want to relax and have a traditional Swedish massage.

Wonderful staff. Professional and caring. I recommend them highly. A great thing is they accept HSA! Relaxing and rejuvenating for sue

Great place with excellent therapists! Do the membership for discounts on services and products. Worth it if you get regular massages

Received my massage as a gift and after the first time I am now a member-it was that good! Melinda is not only AMAZING at what she does, but she also made me feel so comfortable during the appointment. As an athlete these high quality massages are just what I need for good circulation and recovery to my muscles! Love love love ❤️

I recently booked a facial with Riley at Massage Heights. This was my first time back since the pandemic. The entire staff greeted me with such friendliness and assured me of the many safety procedures they were taking. Riley took great care during my facial and really zoned in on areas that needed additional attention. She provided a very relaxing experience and I am excited to go back in a month! Thanks so much, Riley!

The membership is well worth it! Feels like a boojie splurge at first, but it really does make a difference in my stress levels and the membership ensures that I make time for myself. The office and rooms are always clean, quiet, and relaxing. Ive never had a problem making an appointment within my schedule, either. This is a New Years resolution that I will have no problem continuing next year.

Its a long one, but Ill try and keep it short. Although the staff was nice, theres an issue with their communication and staffing.Not too impressed with the service that was provided by the staff. My first experience entailed making a same-day appointment, then getting a call an hour later to be rescheduled due to being double-booked (not an issue at all). The issue came after the fact.During my appointment reschedule, I was informed by Elizabeth that the therapist that I will be seeing is highly rated and excellent. Lucky for me, she added a complimentary service (cupping) due to the inconvenience. When I got to my appointment, I found out that the highly recommended therapist wasnt certified to do cupping. A comment was made by the staff (not professional) that she (Elizabeth) probably said that to get you in. Im not quite sure how to interpret that, but that wasnt a great first impression.After all, was said and done, I wasnt asked about my massage experience, and the staff member (maybe she was new), dove right into joining their membership program, etc. Again, not a very good second impression; luckily, they smoothed it over by offering me the same first client rate at my next visit and scheduled me with a therapist who does cupping. Oh, but it doesnt end there.Lastly, I received a text (two days before my massage) stating my therapist was no longer with the company and that I can cancel through text. (Impersonal much). The therapist mentioned in the text was NOT the therapist I was scheduled with initially. (Totally confusing).With all said and done, I ended up canceling and not rescheduling due to my experience.Would I recommend this place? Probably not, which is unfortunate.

Krista was great to work with and I definitely recommend her. The entire staff was pleasant and professional to work with.

I’m new to the area, so I haven’t found a therapist yet. I was pleasantly surprised with the one I got. Charlotte was fantastic!

Ive been to multiple massage places around town and Massage Heights Briargate is one of the best. The massage therapists there care about your overall health -- I go to Jeffrey and he always gives me tips to loosen up my muscles in between visits. Plus, they have complimentary aromatherapy during each visit which is a huge plus! :)

*Great service. I felt like a new Woman after I saw him. My lower back was killing me and the pain is completely gone now. He did this Amazing Screech/pull thing at the end that got me right! THANK U DAN, U ARE THE MAN !!!!

This is the best massage place I have found! They are all absolutely wonderful. The front desk is staff is very supportive with finding the therapist that works best for me. They always treat me with the upmost respect and care! As far as the massages, they customize everything to my needs at the time. They listen to my concerns, inform me on how to correct them, and always recommend a product/stretch. I have never had a problem with anyone here and will continue to support this local business!

They seem to have a very hard time keeping therapists. I come in every 2 weeks and have done so for well over a year now. Im on my 6th therapist and it is very disruptive to me. I dont come in for relaxation. I come in so I can function in my life. I need to find another place with more consistency.

The atmosphere is warm and friendly. The staff are professional and amicable. This massage parlor provides a total experience filled with positive socialization, delightful conversation, and a persons-centered approach embodied by all staff members. We are looking forward to another wellness experience at this same location; I encourage more people to support this business during this time where self-love and personal health has proven to be important aspects of enhancing human life.

Kristina and Yoli were so awesome. I joined their membership . It is very worth it for the price and what they offer. Very good facial and very nice and professional. So far loving this place!

The front desk was very helpful and got us in when we wanted. Scheduled a couples massage. The therapist was very good.

I have been a customer here for years - this place is the best! The environment is always relaxing and everyone, from the staff at the front to the therapists, are welcoming and friendly. The facility is kept spotless, sanitary, and serene.Ive had both massages and facials. Mariah and Matt give the best massages and Riley is a facial master! Ive almost fallen asleep during treatment more times than I care to admit. 2 years ago I started using their Dermalogica skin-care products and Ive seen such an improvement in my skin. Great quality products.I sincerely and highly recommend this Massage Heights location if youre looking for treatments or just some self-care!

*The place looks nice and has a decent atmosphere but at the core it is just another massage chain that will forget your needs and try to sell you a monthly membership relentlessly.*Customer service and the business style is terrible. They will 100% try to sell you a membership at every single turn. I couldnt even call in to go over an appointment issue without them telling me well if you were a member we could give you a discount... though that is not the reason I am leaving this review.We asked them to cancel an appointment after we found out the therapist my partner was booked with was the same one that made her fell uncomfortable during the last visit. They refused to cancel the appointment based on their 24 hour cancelation policy. I understand having a policy like this in place to protect your employees but having no wiggle room for a return customer who has valid concerns is ridiculous. The front desk agent still charged us for the visit, tried to sell us a membership constantly while we tried to get this resolved, and proceeded to talk for 12 minutes out of our 15 minute call about what we should have done. Total waste of time and money.The place looks nice and has a decent atmosphere but at the core it is just another massage chain. They do not care, will forget your needs and badger you relentlessly about a membership like you just went to a timeshare seminar.

Carena is the absolute best. Cant wait for my next session. Thanks again MH Briergate!

Wonderful facial with Rylee. She was very knowledgeable, gentle and professional. I would highly recommend the experience. My skin looks amazing!!

Deep tissue massage from Jeff, Melinda, and Harrison are my Lifesavers! Jeff and his fantastic stretches, Melinda and her powerful elbow and Harrison and his thumb of death as he termed it today! They always release my sciatica when Im in for my massage. 90 minute or 2 hour is definitely worth it. I highly recommend these great people. Front desk is also so friendly. They are always welcoming.

What a wonderful place to relax and be pampered. Have had wonderful experiences with Mariah and Matt. Whether its deep tissue or a relaxing massage, this the place to be. I may even get a facial someday soon!

Had a great massage with Ali. She is incredibly knowledgeable and professional with a super positive attitude and energy. Yoli greeted me with a smile and made checking in and rescheduling my next appointment quick and easy!

Top quality massage therapists and top quality service! Everyone, from the massage therapists to the receptionists are so friendly and helpful from start to finish. The entire staff go above and beyond to make you feel welcome, comfortable, and relaxed :)

Mariah is a wonderful therapist. The staff is friendly, the location is clean and it is the most relaxing time for me. Would recommend this location for anyone in need of self-care.

Great business! I left another massage business to come here. The staff are very friendly, professional, and the atmosphere is very relaxing. I highly recommend you give them a try.

Grateful for the service and the Best massages in town with Melinda. Its hard to find such great talent and I feel very fortunate!

Horrible experience and service with management. After trying to cancel multiple times they still charged me an extra month and front desk was going to charge me for a covid quarantine cancelation. The therapists have always been amazing, but the management and above HORRIBLE! All about the money and completely ghosted me with my concerns. Try somewhere else!

This place is amazing it is awesome and so super relaxing. Smells great too!!!! I love the aroma therapy. Matt is the best massage therapist Ive ever been too 💯. Massage heights has really changed my life... getting massages every few weeks has definitely made my daily life improve I feel so much better physically. Thank you for offering such afordable membership prices and thank you Matt for improving my range of motion 😁 everybody needs to visit Matt at massage heights you will not be sorry and will probably leave with a membership like I did. Totally worth it.

Amazing massage therapist and a great team at the front desk. I love Matthew and Alice. Sadly I the last 6 months of appointment have been a mess. Canceled appointment, booking a couple massage where my husband was booked with a stranger. Many of our favorite therapist are gone. When booking appointments there are times it booked our 4+ weeks, and my last appointment was booked as a 60 min when I wanted a 90 min.

I got a massage here by Carena, she is amazing! She was professional and actually worked out the back issues I have from the military. I will be back to her for sure.

Very professional from start to finish. This was my first visit and it was the best massage I’ve ever had :)

I so wish they would answer there phone at least one time.

Today I had a facial with Rylee. It was the most relaxing facial I’ve ever had! She was professional, knowledgeable and gentle.

Very clean place and also they are very helpful !

Ive been getting massages here for over a year. Everyone is nice and I leave invigorated. A great place.

Excellent customer service and special thanks to Jeff for a great sports massage!

Literally can’t get in to see anyone and all my favorite therapist are gone.

My husband and I actually love coming here. The staff are sweet and good at their jobs and it’s a very clean facility.The only reason I didn’t give it a 5 star is because they are consistently trying to hook you into a membership. We ended up getting a membership but that’s do to our physical jobs that are strenuous on us.

Had my first 90 minute massage/ stone since Dec 2019. What a treat! Soooo needed in these stressful times. Massage Heights was so careful and professional keeping you safe in these trying times. They take your temperature at the door. You need your mask to come in but free to take it off in your private room. Everything is nice & clean. Danielle was very professional & amazing, it melted away all the stress and anxiety for the day! Thank you

I usually go to the location on Briargate Pkwy, and they are just fantastic. My therapist listens to me and adjusts pressure as needed; is skilled, patient, kind, and thorough. The up-front staff are welcoming and efficient, and try to fix any issues (which are few!) The membership is a good value, as well as a health-need for me, as I have acute chronic pain. Great place!

The best front desk personal. Ali, the therapist that I use every time is amazing. When I leave after my session I feel like a new person.

Melinda is the best ,She’s listens to all my needs for each session and makes it a great experience everyTime !

I had a facial and it was one of the best facials I ever had. It was very relaxing. In the past products have irritated my skin. At this place my skin felt soft and was glowing. In addition I had extractions and it was not painful. I recommend this place for facials!!!! Book your appointment.

The staff here are all wonderful. Very welcoming, nice, and helpful. Ive had a few different therapists and theyve all been great! Definitely recommend.

What a wonderful experience! The kindness, the wisdom and the professionalism demonstrated by both Kelly at the Front Desk, and Danielle, the Lead Therapist, left me feeling as though I was more than just a client. I walked away feeling 110% better in both my upper back and shoulder areas; it was a spectacular deep tissue massage and I will most definitely be returning as a member since the package rates are affordable and just what my old decrepit body needs after years of neglect ;-)

I have had a great experience regardless of which therapist has given me a massage!

Massage therapist listen to customers needs and love the atmosphere.

Would highly recommend!

Great place! Nice atmosphere and wonderful therapists!

This location has the best massage therapists and customer service in town . I have been a member since they opened . Melinda is the best therapist and the gets all the pain and tension out !

Great place! Best message therapist I have ever had! If you like deep tissue, you should ask for Melinda.

Polite staff quick service excellent food.

Love this place, the experience is awesome

Great staff. Always feel welcomed when I arrive and Rylee gives the most amazing facials.

Not going to tell you my therapists name because I dont want you stealing her availability. But this place is great.

My husband and I recently received massages for our anniversary. Chris and Shevelle did an amazing job making us feel comfortable and relaxed. The rooms were clean and the service was professional. Definitely would recommend

Mariah is the best massage therapist and Rileys facials are truly like art.

Might be great if you can find the place, not in Google maps which wasnt mentioned to me when I scheduled. Spent 25 minutes driving around calling the office for directions and no one answered the phone until I had already missed my appointment and they were unable to extend my appointment time to give me my full 60 minutes. Make sure you ask for directions on the phone when you schedule

Recently got a massage here and it was great! Danielle gave a great massage and all the staff was very personable and professional. Would definitely recommend getting your next massage here!

Ive had better....60 minute massage purchased as a 60 minute couples massage was really only 45 minutes. We were told we were late though we were never told to arrive early and even the appointment reminder said 4pm not 345. I guess thats why they need to rip you off with a groupon. Wouldnt return. Massage was okay at best. I think my therapist was apprehensive to use pressure bc Im pregnant. Husband said his was okay. Honestly wouldnt return. Not a good value for the price... or a good massage.

Everytime I go to this location they treat me terribly. Very rude and unprofessional. The receptionist called me and would consistently cut me off so I asked for cancellation. I had a membership for months and every time I tried to schedule a massage it was extremely difficult. I rarely found timeframes that met my schedule. As an athlete there are days when you really need a massage to aid with recovery, I could never get in as needed which practically made my membership useless. I will say the massuess are very professional and are nice. I have not had an issue once I was able to get in.

The massage was great. Jeffrey hit all the points in my shoulders that needed working.4 stars is due to the unwanted sales pitch to join their club after weve just enjoyed not thinking. I would suggest sales pitch before, not after.

One of the massage therapist was extraordinarily loud talking to another client in a separate room, otherwise I would have rated 5 stars. Hoping this was an isolated incident.

Very good massage and very pleasant front desk staff. They worked around our schedule and were very understanding when we had last minute changes.

The facials are amazing! Very knowledgeable techs. Professional and respecful front desk crew. Great atmosphere!

Tamika has been the best therapist ive been too! She really understood what was bothering me and helped releive severe numbness I had in one of my arms. When i finally have this baby im definitely going back for a full body massage

Loved the atmosphere and the check in desk personnel! Chris is an amazing massage therapist - will definitely be back

Great staff

Great atmosphere, clean environment, and professional service. Would definitely recommend!

Great facility. Superb massages.

Great place to work out kinks abd such

Great massage!! Lauren is a ninja!!you nailed it buddy,thanks! 10 star

Joy is fantastic.

Enjoyed my facial with Riley!

Hot stones are the best!

Had a coupon great massage

Love it!

Jeff is fantastic!

Great therapist!

Beautiful place

Absolutely wonderful

Magnificent

The service is excellent