Elevators break down constantly, like 3 times in the past week, no follow up emails after coming to site, sometimes not showing to service appointments at all, they charge overtime after 4:30 PM, they always come after 4:30 PM. And also they have 5 year contracts so they can get even worse as time goes by.Edit: Vicent has made almost all pf our problems gone. He is always friend. He knows what he’s doing and he always tries and explains what is going on. TK is fine ad long as your get an amazing tech like Vicent but management needs to be more considerate

We purchased a 5 story office building with an older elevator that Thyssenkrupp was the incumbent service provider. When we went to modernize, their price was $75K more than the alternative ($300K vs. $225K). When we told them we were going with the other company, they completely stopped responding to service calls despite continuing to bill and take our payments. They would take the service call but then no one would show. This left us with no elevator service in a 5 story building that had many elderly and sick visitors. Prior they had also said that parts were no longer available and they had to use used parts for repairs. That led to major reliability problems. The new provider said this was untrue and that all parts were readily available. During the interim period before the modernization, the reliability was notably improved. We later bought another building that TK was the elevator service provider where there were several significant problems with the elevator despite being under service contract that called for the repairs to be covered. The seller tried to get TK to fix the problems prior to closing but again they never delivered. Two weeks after closing all of the issues were addressed by their replacement - the same company that we used for the modernization. And in both cases the service contract was significantly less expensive. If I could give Thyssenkrupp zero stars I would - they are one of if not the worst service contract provider we have ever used.