Jamier was extremely helpful and copied everything even when I thought all was lost. Definitely an asset to Verizon. Must go see him.

This is the first (and likely only) Google review I have written, but it’s well-earned. After waiting more than three weeks since I ordered a new phone for pickup at this store via the Verizon app, I finally collected my new phone, thanks only to the diligence of Jason from Wireless Zone in Clifton. Over the course of three weeks I spent a total of 4+ hours on the phone with Verizon customer service agents across three separate calls, all of whom were very friendly. Each, however, also failed to adequately resolve my problem despite repeated assurances things would be addressed “on their end . . . within 72 hours.” My order never arrived at the store, and worse yet, the store had no record of any order pending delivery.When I finally visited the store in person last Thursday, Jason was immediately sympathetic to my situation and immediately went to work to resolve the issue, checking in with me daily via text message to ensure the problem got resolved ASAP. He even spent his own time on the phone with Verizon support today to ensure that when I came in, I would be able to collect the phone I had ordered more than three weeks ago.If you’re going to purchase a phone, or really need any assistance with your mobile service or devices, I highly recommend speaking with Jason. Honestly, he should probably be promoted to Chairman of the Board, but while he’s still working at Wireless Zone, you’ll be well-served by directing your business to them. Thank you, Jason!

I always go to this Verizon location over the corporate store in Totowa cause of the customer service. Pete went above and beyond in my most recent visit. Always highly recommend this location.

My husband and I were looking to switch carriers and just happened to be in the area of this location so we went in and were helped by Jasmine & Rodney. They are both knowledgeable, helpful & made our experience amazing! They were able to fix the issues we had with one of our phones! Thanks to them we are now back to being Verizon customers!!!

I drove by the place twice because the signage is teeny tiny but thats on me. They opened over an hour late and told me to wait because they needed 15 minutes to open, and the best part is she wasnt very nice...at all!

So so experience. Did not have the phone I wanted. Still cant access my email on my new phone. Rep couldnt do it either.

Do not waste your time, any other location is better. Customer experience was terrible

Able to work with Jasmine today ..Love her she totally helped me out .Very professional, polite, good listener. Will see her again for any issues I may have in the future...Thank you Jasmine D. you are The Best !Krista Bukowski :)

Very helpful Rodney is great solving problems

We had a very nice experience turning our old, beat phones into brand new. Rodney was kind and professional. Classy.

The service was great! Very friendly and knowledgeable staff. Ask to see Jasmine. She will help you with whatever you need!! Highly recommend her and the location.

I had to cancel my father in laws phone due to his death and Triston made this alot easier with his professionalism.

Jasmine is Excellent

Clerk lied to my senior citizen father about the tems regarding a free tablet when signing a contract for a new cell phone. After I was made aware of the situation, I called the store to confirm the plan and was also lied to. Only became aware of the charges after speaking with Verizon .He had $53 worth of connection charges on his first bill along with a 2-year contract for an additional monthly fee.This was an out right scam to make more money.

Visited 3 different Verizon stores and no one could fix my cell phone problem. Two of the stores sold me items to enhance the mechanisms. (Storage & memory) I believe them because I wanted to trust them & they know what theyre talking about. One store had me delete all of my photos to make room. With each visit my cell worked for 1 day. I could not get my text message or voice messages. So annoyed. My minor grandson visited and in 2 mins my cell works perfectly for weeks. Now I receive text messages from Verizon if I want to hear my voice message I need to sign up $$.. Really disappointed in Verizon.

Seriously please do not go here...As I was being disappointed with the service another customer came in to upgrade to an Iphone and they did not have any...Any who. I purchased a ventev phone charger cable for my iphone and 20 days later went to return it cause it just stopped working. I had the receipt, the original packaging, and the charger in new condition. With an attitude I was told I can not return it cause it had been over 14 days ! Are you serious IT DOES NOT WORK ! I was told to contact the company and resolve it with them. The charger cost about 21.00. I asked to exchange it for something else, anything to avoid having to contact the company and to resolve this in one step and there were no help at all. I will never return here and will be sure to share that sentiment with anyone who will listen including all of my gym members next door who may think to go there to shop...FYI I contacted ventev and in one call they apologized and sent me a replacement. I cant help but wish this retailer would have done the exchange and contacted the company since they obviously have a relationship with them...

Rodney was great and met all my needs with my phone purchase.

Horrible service!!! They sold me the apple IPhone X with false information about the phone. I was told the phone was water resistant up to 3ft. of water and was not true. I used it to take pictures and videos and phone died on me. I called apple support and they had told me phone is not water resistant and could not understand why a sales rep would say this to their customers.I went back to speak with management, they refused to help me. In would never recommend anyone to purchase a phone here

Great quick friendly service.

Thanks to these friends. Spent a lot of time solving my problem. Very gentle and patient.Thanks again.

Excellent service by true knowledgeable professionals. JR snd Jasmine are EXCEPTIONAL!

Great bunch of people!! David the store manager was able to fix my phone and was able to lower my bill. When i am avalable to upgrade i will only go to him for my new phone and this great thing he showed me called a HUM

Quality merchandise and very courteous service by Rodney.

Pathetic disrespectful customer service

Very good service.

Always helpful. Not crowded and overwhelming like the Verizon corporate stores.

Sales people were excellent!!

Emily helped us to find the appropriate phone and transfer all the relevant information.She was very pleasant to deal with.

Most helpful and very knowledgeable.

Very helpful!

Idk.. was like any typical verizon experience.. place is usually not that crowded.. recommend going there for quick things.. Service was as expected.. Overall it was okay.

My experiece @ Wireless Zone in Clifton, NJ was excellent. I recently purchased a Samsung Galaxy Stellar and really needed to know how to navigate around its many applications. Julian Carrera spent two hours explaining each aspect of the phone to me. He was professional, courteous, extremely knowledgeable about this product, and he was very patient! I highly recommend Wireless Zone in Clifton, NJ.

Fixed my phone in a minute. Excellent service. 😊

I went to Verizon with a problem with my old samsung galaxy and they gave me an iphone 4 s as a loaner! Im extremely thankful to the very polite and help ful young man that helped me! Would recommend anyone to go to this store with any problem you have!

Service was fantastic couldnt get any better

Close

Didnt realize this is the same management up by where I work in Newton. Highly recommend.

Place sucks some just wants a paycheck. Customer service sucks.

UNKOWLEDGEABLE. NO HELP AT ALL.

I came in to get a replacement sim card. They did not give me one because I didn’t have my phone with me.The managers name was Teresa

Excellent staff

Great service

Good