Crystal goes beyond the call of duty. Ace Cash Express is well represented by investing in an employee such as Crystal! Kudos Crystal

YG2C. Urban Street Legend News. that location had no cashin past it did. Reginald e Barnes Sr. reporting. 2021 0912.

They charged me $16 for cashing a check that was only $224 and they forced me to get a debit card after I told the lady I do not want or need it she put $1 of the $16 I paid in there so I have to use 😒 never coming back. Mad that I didnt know walmart cash checks

Great customer service Luisa always Willing to help whenever I come in

I love coming to this location to see bonna. Always greets me with a smile.I always gets out quick and fast ! Best place.

Bonna is always friendly and nice!

I always get good customer service when I visit here Bonna is so professional

They say they only charge a percentage of your check when cashing it but in reality they charge way more

Great customer service helpful , and great vibes

Bonna is a blessing, always helpful and concerned about the needs of her customers. Always great service and from someone who cared!Shout out to Judy as well she learned from the best!

Thank you Ace you are the best

Great customer service great personality friendliness fast and good vibe great place to come in I will recommend to anyone

The employee that services me was fast and polite forgot her name but she is so sweet

Bonna is always polite, professional, and helpful.

I would have been baking with Ace Cash Express since 2006 I refuse to do a brick-and-mortar bank. 95% of the time I come into Ace Cash Express in out friendly staff and professional thank you Ace Cash Express!

The pay back on the loans is very reasonable and staff is pleasant especially bona

Bonna is great!

Bonna was very helpful, quick, efficient, and kind

Courtesy, convenient.

Very nice and respectful

Hand sanitizer by the pens everyone touches and counter Would be great? Have a money counting machine until the new bank bills circulate awhile its hard to separate them at first. Bills are not cashiers fault tho they must be accurate so must seperate each one a few times for correct count. That takes to much time people are not that patient. Other than that visit was fantastic. Again hand sanitizer would be a good move. Thanks sincerely kurt

I called to pay my loan off in full and Judy told me she had other customers there and was to busy to help me. I was shocked. She then repeated herself in a irritated tone as if she was speaking to a young child. Ive been in customer service for 15 years and would never ever speak to a customer the way I was spoken to today. I will never go back to this place again. I mean what is more important in a loan place then collecting their money back? Evedently collecting over 200 dollars on the due date of a loan was not her top priority and customer service is something she needs to be retrained in.

Ive been a customer off and on for most of my adult life, and I have never ever had issues

Cool service, and great locations

Cashiers are friendly and treat customers good

Be sure to take your phone out and do the math before you agree to their fees. Their posted fee schedule isnt accurate at all. I was charged 5%+ to cash a computer generated payroll check, when their fee schedule advertised it at 2.5%. When the teller was made aware of her error her response was, I dont know how to fix that. We shall see if their corporate HW clears this error up & refunds my money. Otherwise;Cleanliness: A+Service time: >2 minutes (A+)Overall Customer Service: FTransaction Accuracy: FEmployee Knowledge: FCustomer Service at Location: DCorporate Customer Service: A (So far)

Freindly associates. Also free transactions. Need stores in westside suburbs of Cleveland

Service was quick and employee was very helpful

The employees are quick and courteous

Very friendly and helpful staff!

I went into Ace Cash Express on Triskett Rd in Cleveland on Saturday to obtain a payday loan, as I sometimes do when my child support is late.The rep there, Bonna, asked me how much I wanted to borrow. I told her that it all depended on when the loan would be due, as I get paid from my job on Thursday (if a loan is paid during a certain period of time, no interest would be required). She told me that - if I paid the loan by Thursday, I wouldnt have to pay any interest. I then told her, in that case, I would borrow $200. Bonna proceeded to complete the paperwork for the loan.After I was approved for the $200 and I signed all of the loan documents, Bonna then said to me, Oh, youll have to pay it back by Wednesday, not Thursday. I asked her how much I would have to pay in interest and she stated $47. I told her (since the initial information she gave me was WRONG), that I then only wanted to borrow $100 (because I certainly dont want to pay $47 for such a short period of time). She then snapped, Now Im gonna have to do all this paperwork all over again! I told her, Well, YOU gave me the wrong information about WHEN it would be due! She then said, Well, I thought you would already KNOW since you come in all the time! So, because I come in all of the time gives Bonna an excuse to assume that the consumer should know more than SHE SHOULD??So, after Bonna huffed and puffed and proceeded to process the $100 loan, she said to me, You were denied. I said, What do you mean that I was denied when I was JUST approved for a $200 loan? She said, The computer denied you. This was all due to Bonnas error and her need to cancel the first request. So, I had no choice but to leave with no loan - all because Bonna cant do her job correctly. She provided the wrong information, then appeared to be totally CLUELESS when the computer denied it.I was able to go to Advance America down the street and left with my loan. The staff at Advance America was professional and courteous. Please, dont waste your time at Ace Cash Express!!!

Donna is the bomb dot com!!!

I walked in, no wait, got a payday loan, the paperwork is extensive and annoying, but worth it, will come again if in a pinch!

Slow Service

Service is excellent