Went to pick up an order i did online. Didnt have to wait long. They asked about wireless service but they were not pushy about it. I got home and hooked up the internet and it worked within minutes.

SPECTRUM SUCKS! Internet always had issues and they didnt cancel my account when I called to have it canceled. Got a bill 1 month after I thought it was closed and disputed it. Was told account was credited and closed. I then received another bill 1 month after the dispute. Seems my account was prorated and rep never told me. DONT TRUST SHADY SPECTRUM.

Love the store and people were nice and I might have gotten a great deal

The store was close to home and Jeff one of the associates was very nice and helpful.

Can’t even go to Walmart without Spectrum reps hounding me about switching my ISP to Spectrum. I couldn’t even get Spectrum at my apartment complex if I wanted to, but that sure as heck wasn’t going to stop the reps from thwarting my path to the dairy section. Not cool, Spectrum. Not cool...

My experience was very pleasant! I didnt have to wait in line long. The representative that waited on me was very professional, courteous, friendly, and Joyful!! It was a joy talking to him. And he Knew Spectrum products. Almost persuaded me into switching my phone service. 😄😄😄

I needed to swap a bad modem for a new one. They welcomed me at the door, walked me to the desk, and I was in and out in less than 60 seconds! Wow! Great job!

New phones at a very reasonable price.

I wanted to give Spectrum a negative star, But I had to give them 1 star (I didnt want to). They are hungry for money. When I call they lie and try every aspect to rip me off. They are the worst in America.

From my experience, your wifi will go out for about 24-72 hours at least 2 times a month and there will be no updates when you call. They will day the solution is to send a technician to look at the problem, and one will. After the technician comes you will be good for a few days and then your wifi will not work again. I live in a major metropolitan area and buy their most expensive package. They have told me on the phone before my internet speed is slower than they would expect for a customer who pays what I pay after I used their internet reading tool. The first tech they ever sent out about 6 months ago, when we started having issues was shocked no tech ever came out to our property before him. I have called their hotline before only speak to someone who says they cannot help me. It is very frustrating to basically lose money to keep their internet product in Cleveland, Ohio. I am writing this to warn future customers, do not buy this product. We are currently on hour 15 of no internet here and there has been no resolution or even an attempt at one by Spectrum even after calling them. I just want to use the product I paid for.

Theyre on point! Love their work attitudes. Very knowledgeable and professional.

Staff were very friendly and knowledgeable and helpful

Bad service , even if you to pick up the modem.I felt uncomfortableNot recommended

Aviod this ISP as much as possible. Ive heard they have decent service if they are forced to compete within your building, but since they have been my only option, internet speeds vary from okay to non-existant. The VPN I need to use to do work (to pay them in the first place) has no connection regularly through them, and the internet speeds vary wildly enough that playing games online is torture on the best of days. I swear I had a better internet connection when it was 20x (5mbps vs. Spectrums 100mbps) slower in another state just because you could actually rely on the speed, rather than this trash.

This is the most money hungry company. Too bad it is the only cable company in my neighborhood

If you have a question about Spectrum services this is the place to get the answer!

They get u in and out quickly

It really annoys me how they’re always trying to solicit my business when I’m grocery shopping

Went to the Spectrum store toA. Return the modem they installed @ the Transition House I had previously lived in &B. Pay my last bill with them.I was greeted by a very polite, professional & beautiful black woman named Monique who helped me w/ paying my bill, then she introduced me to her colleague, another white, polite & professional young man named Christian who helped me in the return of the Spectrum modem I still had from my previous home.Monique then escorted me to the entrance / exit door & wished me a good rest of the day. I told her ditto.A very positive experience!

A quick way to pay your expensive cable bill 😉

Very good service, Very nice Staff .

They refuse to cancel my TV service unless you call cancelation services, which never answers the phone. Absolute runaround to protect revenues. These guys belong in jail.

Worse ever. When I signed up I got the highest speed. They said my bill would be around 80 a month but if I purchased box for local channels ( not cable) then my bill would only be around 60 a month. Why is my bill 100 every month? And it gets better .. when they came I paid cash for the installation. I was also wondering why there was a additional 115 on my bill, they said I never paid the installation fee, I said yes I did. How do you think I got your service turned on? So she took it off the bill, well its been a year later and that is still on my bill. I keep telling them what happened and that the woman was supposed to take it off never did and they still cant tell me why Im paying 40 dollars more than what I signed up for and the internet sucks. And they told me I have to pay the 115 that I already paid for. I told them to go to hell.

Cx service rep was rude and didn’t want to do her job

Absolutely great experience professional and friendly staff. Jeff helped us out creat attitude and very helpful and I usually don’t leave reviews but I had to!!!

Convenient and fun I have a ball everytime I go

Absolutely the worst customer service ever have I experienced in my life at this store. I have been without internet and the spectrum call center said to go to the store to swap out the modem. I walked into the store they had none. I asked if another store might and they said great northern was out and I could try Beachwood. I asked for a phone number or if they could call for me so I dont have to drive out there and they said the stores dont have phones. I have never felt so mistreated at a retail store in my life.

Ok slow

I didnt know that it was a location placed at Steel Yard and so now I know and the Customer Service was awesome.

Signed up 4 months ago. They offered me a wifi package that included Spectrum Mobile and specifically told me my ENTIRE bill would be 49.99 every month. And it was......for one month. The next month, they started taking out an extra $20 every month. Is that the worst? Nope its far from over. Today I went to go pay my bill thats due on the 23rd of every month because I always pay my bills early......my bill was suddenly $110 because they claim I didnt pay it last month. I remember paying it and I went and checked my bank account....sure enough, the monthly bill had been taken out along with the extra 20. Now they want me to pay an EXTRA $110 for something I ALREADY PAID FOR? No. Im cancelling NOW. I will NOT spend ANY more of my money on this business. And the more people that refuse to do business with them, the more itll hurt them. Yall better learn to stop giving these businesses your money when they treat you like this.

Everything went fine I just Hate the whole steel yard i feel like its some kind of experiment.

Very helpful

This company doesnt support our children in crisis with school. All about the money (Past Balance).

I like that the employees are not rude, thank you ☺

Bad service ever see in my life, please dont go their

The Associates in the store were very nice but there werent enough of them. People log in to get customer service but there was a very long wait. They assisted people as quickly as possible and remained very pleasant even when people werent.

Waiting for someone to help me while they were talking to one another like I wasnt a be seen

Literally the WORST internet provider I’ve ever had. Surprise fees, hardly any notice when the monthly subscription increases, no prorating for canceling mid month even if it s 3 days within the cycle. The best part is their customer rep will tell you that the bill is prorated until you get the bill a few weeks later.These guys are crooks and their employees get bonuses for ripping people off.

Exlind service very happy

Monique, from the Steelyard location, has the BEST customer service Ive ever experienced. She actually makes paying a bill pleasant.

Spectrum told us to go to the west side of Cleveland across from the West Side Market to drop off equipment. Cleveland Heights would have been much closer and faster. It would have been in a better neighborhood with much less traffic. The service at the store was okay.

Service was fast and efficient.

Worst service provider ever, they will change you for the installation charge for the service they can not provide you. Do not go with them. Their 1gig internet service is a joke compare to att internet.

Excellent service at this Spectrum location. They have Spectrum Mobile sales/service, which was what my business there today was about. Great help from the associate that was helping me today!

Spectrum is the only option in my building, and they really treat it as such. If you can’t switch to someone else, they don’t care about you. Their speeds were slow enough to convince me to upgrade, and my connection has actually gotten worse, even after a tech visit. Add in the fact that outages plague this company. If you’re looking for somewhere to live and see that spectrum is your only option, find somewhere else.

Cant get the Wi-Fi in my house to work. Been going on for years. Itll work, then it wont and they never have an answer as to why. Good cable tho

It was great and fast

This is a great location for individuals that resides on that side of town. The representative was pleasant and knowledgeable about the service. If I had a negative comment it would be a recommendation to create a central location that benefits all sides of downtown Cleveland.#satisfiedcustomer

Very friendly staff ant there new location. Staff was very nice

The first year price was fair. After that...the price continued to increase each month. To top it off the internet speed decreased but price increased. Called to discuss price and customer service wanted to give me less channels and slow internet but at a decreased price. Gave them their chance to make right...I called and got a faster internet speed and more channels than what they were offering for less money. Shame on spectrum. Im giving them 2 stars because I did not have a problem with outages, otherwise they would of gotten 1 star.

The employees are very very nice and know what theyre doing they should have chairs they can sit down so they can do the job better and efficient and they feet wont hurt

Know your billing cycle because when you cancel they dont tell you and if you cancel a day after the cycle ends like I did they charge you for a full month. Way to treat a customer of 8 years.

Great service

Customer service was very good everything went smoothly getting my new DVR box.

Internet was pretty goodThey asked us to return the box to one of their locations and had us wait in a long line for 2 hours outside and had to beg my boss for time off to sit there as I thought it was a simple drop off.Unbelievably bad return policy, regardless of the internet speed this left a terrible taste in my mouth.Do not recommend them at all

Called to put my account on hold for december to be reactivated in January when i move into my new place january they claim im still active and cant setup in my new location charging me close to 200$ for internet i cant use and never used never in my life has a service charged me for nothing what a company

Since spectrum took over in the last year, my bill has almost doubled, speeds the same, and it goes down 4-6 times a month for an entire night... I loved Time Warner, but Spectrum is a joke. If any other internet company services your area, I recommend checking them out first

I returned the TV equipment including remote control quickly with no fuss. Yes there was a long line, but the payment machine and sign in machine make all the difference.

Not good customer service! 😒

This location is usually jam packed. I have stood in line over an hour waiting to pay my bill. There have been occasions where customers have gotten close to fist fighting eachother or the employees of Spectrum. Also they had a sign in system where the customer enters their information on a computer screen which doesnt work properly 98% of the time. Or the customers are confused and dont understand how to follow the instructions. The only good point is that is located close to where I live.

My experience was horrific...money hungry and please read the small print on contracts especially where Spectrum is involved. These people have no moral compass and consumers are going to have to come up with ways to cut these types of companies where it hurts!! Their pocketbooks

The gentleman (Tremane? ) who helped me was terrific. Fast , courteous . Even though this is a drive for me now , this is the location I prefer .

It was easy in and easy out with outstanding service provided by the clerk. It took less than 5 minutes to activate my service and get equipment.

Free parking quick service friendly customer service clerk.

Absolute worst cable provider in the Galaxy. Their products are terrible. Programs hardly record and those that do rarely play. Features frequently do not work. DVR, on demand, even the guide are hardly in operation.If you decide Spectrum is the best TV option for you, you will pay MORE for your service and features to NOT WORK . Then good luck trying to get service to help you or a refund for the plethora of issues you will encounter. Do yourself a favor... keep looking for another service provider.

Customer service was fast, efficient, and pleasant. I was in and out with in minutes.

Rudest staff ever. Worst choice made to opt for spectrum. Overly priced. Always thirsty for customers money. But, while in Cleveland not had many options for internet.

Why does South Korea have much faster internet at a tenth of the cost???

Horrible customer service. I’ve never felt like so much of a bother simply for picking up equipment that I’m paying for.

They are all about the $ I called to cancel my service and they wanted to “work” with me... and without the time warner discount (that ends soon) I would be paying more then I am now. Huh??? Cancel that!!!

Love it, havent had any trouble its been great 😊

Very fast and friendly associates! Appreciated all of their help!

Waited in line for a long time because there were only 2 technicians, but once I was taken care of they handled my issue very fast.

Never actually got the chance to experience Spectrum so I can’t give a negative or positive response. Neutral I shall remain.

The employees here are friendly and helpful, which is more than I can say for spectrum corporate. While I tried to cancel my TV service on the phone for an hour and they kept trying to get me not too, I just returned the equipment and was done.

Yes, maybe other countries have cheaper and faster internet, but this is by far the best internet provider Ive dealt with, and Ive had about 5 different providers over the years. I did have a problem for the first few days, but they sent someone out and fixed it with swiftness.Im from the east coast, and this internet is about 3 times faster than Comcast and Verizon. Ive gotten download speeds faster than I ever saw before.Thank the gods you dont have to deal with Comcast.

Thursday of last week I get an alert that our internet went out. I called Spectrum on Saturday to have someone come out and fix it. The technician no showed on Monday. I called again. Today the technician shows only to tell me “this issue is above my pay grade and I am going to need to send someone else out”. Still no internet. TimeWarner and Spectrum are the freaking worst. Never use them.

When it works its good... but if you like too pay a 150+ dollars per month too have a landline phone that you never use and too reset your own boxes every week by yourself because the guide wont show... and also have your internet suddenly drop then reconnect... well u will get what you were expecting... I had an outage 3 weeks a go... it was almost a full 7 days and 4 technicians visits before they figured out and fixed what was wrong....the technician destroyed one of my plants after i asked him if i could move it... he was so hyper he nearly dropped another 2 piece plant pot and on top of ALL that.... they left the keys to their van in my apartment....since then my internet is spotty and my cable even worse... im sick of being ripped off

It was ok any way Iam still with the same problem no internet fro Last Wednesday

The greeter on Saturday morning was great and very helpful, the counter people were terrible.

The women that work on west 25th Cleveland spectrum store are terrible it seems like spectrum employees never know how to do their job not a happy customer and i pay my phone bill and internet bill every month on time

Worst internet service EVER and sooooo over priced!!!

Ms. Jackie is the best ask for her a when you go pay your bill.

Unauthorized collection of fees, unstable network, they told me to temporarily not charge for three months, but I accidentally received $386 bills, forced me to pay, but I did not use the network and suspension, do not use this company.

The West 25th St. Office Cleveland, OhioUnpleasant experience, nasty attitudes prevail here they dont acknowledge customers presence as you stand in front of them. They act like theyre doing the customer a favor, avoid this place.

I wish they add more chanels in there basic package, and free movie s for weekend s sometime

Somewhat expensive but great service with all the latest movies

My Uncle is 84 years old, he has spectrum. He only gets paid once a month having fought in Korea and Vietnam then coming home and working for 45 years. He was told that they can not make a payment arrangement because HE IS NOT DISABLED BUT RETIRED! How does this make sense now he is at home 84 years old NO PHONE, NO TV BEACAUSE YOU CANT EXTEND HIS SERVICE FOR 4 days until he gets his pension and social security check???? Rediculous its The holidays for crying out loud..... If I could have left no stars I would have.

Courteous and friendly service.

Hate these high prices.. no deals ..bill gets higher and higher for no reason..Im thinking of trying a new company ..just nervous because I was with time waner/ spectrum so long ..not sure who to try ..

The staff here are just as unfriendly and unhelpful as the staff over the phone. I was told that doing exactly what the tech told me to do at my home hurt ne nore then it hurt them. This company lies at all costs. IF THERE IS A PROBLEM WITH YOUR SERVICE DO NOT BELIEVE THEIR PRINT OR WORD. WHEN IT SAYS YOUR SERVICE WILL NOT BE STOPPED OR SHUT OFF IF YOU ARE DISPUTING A BILL THAT IS TRUE BUT WHAT THEY FAIL TO TELL YOU IS THAT IT SAYS NOTHING ABOUT DISRUPTING YOUR SERVICE UNTIL YOU PAY (that is bad buisness and a big company like this should do buisness alot better because karma is a female dog) *** DO NOT PAY YOUR BILL IF YOU HAVE A PROBLEM WITH THE SERVICE THEY FLAT OUT LIE TO YOU AND TELL YOU JUST KEEP PAYING THE BILLS AND WHEN THE PROBLEM IS FIXED THEY WILL CREDIT IT BACK. WHAT THEY DONT TELL YOU OS IF YOUR LUCKY ENOUGH TO SPEAK TO A MANAGER ALL HIGHER UP EMPLOYEES ARE CAPPED AT GIVING YOU A 20 DOLLAR CREDIT SO WHILE I PAID 177 BUCKS FPR SERVICE I DIDNT GET AND SPENT OVER 20 HOURS ON THE PHONE WITH THEM AND IN PERSON THEY ADDED LATE CHARGES TO EVERY BILL AND RECONNECTION FEES (but it wasnt discounted it was disrupted) after all this im still waiting for them to replace my wires just 8 months into this big waste of time and money. IF I CAN DO 1 THING TO HELP EVERYONE HAVE A MORE STRESS FREE LIFE IT WOULD BE TO EDUCATE PEOPLE AND TELL THEM NOT TO EVER USE THIS COMPANY.

Lines seem long but they go down pretty fast. Havent had any issues.

Moves pretty well, agents seem to know what they are doing.

Extremely over priced but they don’t offer any other cable In my town. So they monopolize... it’s a joke... no thanks

Totally incompetent. The rep was to busy talking to other coworkers and messed my order. The 800 service is no better, because two months later they still havent fixed it. Good luck with Time Warmer.

Very nice people, no long wait

You cant answer me talking to a machine that has no connect to service

Its ok the service could be quicker.

Easy fast paced to get your bill paid

Pretty fast service some ppl not so knowledgeable most very nice clean place very nice.