We use to like it, but for the last month now it seems we can never use the internet. Which is the only reason we bought it... its so spotty! Its like it chooses when it wants to work. The cable doesnt always want to show us the menu. Their website to pay seems to only work when it wants to. The moment we find another internet company that we like were switching!

Constantly goes out. I have to study for my final tomorrow and it is out late till late at night. For a company that specializes in internet, it is ironic that it is unreliable.

I’ve had spectrum internet for about a year and a half and it seems like their service is down more than it’s up can never find any live updates on what’s going on all I get is a “there is a outage in your area” I do not understand why this service is always down, never had this many problems with a internet service before do not recommend

Spectrum changes you by paying over the phone, when you pay your bill with a third party it takes up to 3 to 5 business day to restore your service. I do not Recommend this company. They find a way to stick a fee in anything you do. There lucky they even get a dam one star 🤬

I’m a teacher, and I am currently working on an online master’s degree. Our internet cuts out so regularly that I can no longer plan to do work for my job or school from home. We use a different affordable carrier for our smart phones and I’m super glad, because my iPhone 8 (type mentioned to say that it’s not a crummy phone) will not work when connected to WiFi. We have called to ask for help before, and nothing has changed.The employees were nice when we signed up, I know it’s not the salesperson’s fault, but my goodness. We’re switching the first chance we get.

Drove all the way from Burleson to this store to pick up equipment just to get there and they are at lunch till 2:15...its 1:20. No where does it say they close for lunch or I wouldnt have made the trip. Again drove from Burleson to this store before they closed, got here a few min after they closed tried to explain to the lady about my drive earlier in the day where I was coming from all she did was point at the 6 pm closing sign. Yes I get you closed 3 min ago I just want my equipment but all she did was keep pointing to the 6pm closing sign. And stayed inside for another 15 min. Beyond frustrated with spectrum debating on cancelling my service after my experience with the in store employees!

Spectrum raised our rates so we immediately canceled. They wouldnt prorate the bill nor would they charge the price we actually agreed to pay. This is called THEFT!!! Besides screwing us by making us pay for services not received, they offered a far inferior product than what we are accustomed to. No fiber to our neighborhood, terrible cable boxes with the smallest dvr capacity weve ever had and spotty at best internet service.

The TV we had every channel way over 200.00 a month. Everytime something went wrong they gave us a new box. We had TV and internet. Got rid of TV internet we still have. Keep saying fiberoptic coming just found out NOT HAPPENING ONLY NEW NEIGHBORHOODS. Theyve been lying to us for years. Will give a shout out to last man who came due to my internet going on and off 20 plus times a day. They love changing boxes. The man that came to my house found issues with the wire in attic was installed incorrectly. He found issues in the box on the outside of my house one of the wires were backwards and he changed the inside box. He finally fixed my internet. Every other person said there was NOTHING WRONG IS WAS POPPING ON AND OFF BECAUSE OF BOX IN HOUSE....lol omg it is so funny YEARS of headaches and people coming and going making appointments, speaking to techs on phones and finally got someone who gave a darn. We are still with them for now on internet. Will never do TV with them again. They cared more about us after we no longer wanted their TV then when we were doing business. Still call us way to much even after we asked them to take us off their call list. Living in a smaller town is awesome except when dealing with these issues with bully companies that do not care about us as customers. You know I hate writing bad reviews but, this Company Is a issue. No I DO NOT RECOMMEND THEM. KEEP YOUR SANITITY. BE CAREFUL WITH WHO YOU SIGN ON THE DOTTED LINE WITH. Have a great day and be safe.

Used to like it cause you could go pay your bill there, now they are no longer in Cleburne and it makes paying your bill very difficult!

The lady that works there is really nice, and got me taken care of quickly.

Glad we now have internet

The women that work inside are hateful and rude. They didnt treat me like a customer, they treated me like a criminal. I will only handle my account online because of the actions of these women. I watched them force an elderly couple into an expensive service call when it was obvious that it was just the batteries in their remote. Ugh

They are helping me out on some things that I couldnt do it myself. And am doing awesome!

The website is clunky and always redirects you 15 times before you can find what you are looking for... We have outages weekly, sometimes daily.The internet is slow and very unreliable. On top of all of that. The last two places Ive had service at had old wiring that had to be replaced before we could get the speeds we paid for. Which can take weeks for them to be available to come....I regret using these guys.

Very good, efficient and effective internet and cable services. I just could not cope with the high costs, being a retiree with very limited social security retirement monthly income.

Their service is down more then up.. ridiculous wouldnt use them if where I lived got anything else.. people friendly company a rip off

Sweet attendant. Knew what she needed to get me on my way.

Spotty service and impersonal/robotic customer care mix to make this place one from which I distanced myself as soon as possible.

Helpful Local Service.

Going to the spectrum store is always a cool and fun experience. Ive always received the help I needed and Ive had all my questions answered.

The person in this establishment was really no help whatsoever they told me all I could do is fill out a form and did not really take care of me at all.

I cancelled my tv and phone because its always down. I get home and the internet is out. Customer service is no help

ALL good and great selection,,still a bit Pricey on a lot of things,,but all in all good,,,3 1/2 - 4 stars.

Horrible experience with just getting my WiFi internet hookup. They are treating the problem like my household lives in BFE. They are telling us that they determine it should be worked on in 30-45 days, right after telling us that our scheduled date is November.8...it’s like charter wants to stay in the problem and not the solution

I like my Spectrum. It might be a little more than satellite. But when there is a problem they get right on it. No excuses or attitudes.

Quick service and the employee there is very friendly.

They didnt take my order at the window.I had to wait on reserved park space #2 for about 8 minutes.They said we gotta keep moving costumers .I was ok lol. Theres 2 more cars parked here :-/

I canceled 4 days in to new billing cycle and thanks to their new policy I owed $207 for 4 days of service. Then they changed the date of my bill due date. Was 3/8/2020 and when canceled they changed it to 2/26/2020 and showed up as late payment. They are shady, too expensive and their customer service is terrible.

I needed to return my modem and they made it quick and painless.

Very helpful was satisfied😁

Spectrum is horrible. DVR never works, guide never works, app on roku only works half the time and gives constant errors.

Local office personnel assisted in lowering cable price, however, they are pricing themselves out of market.

One of the selling points for Charter was, Unlike Directv and Dish, Charter will not lose signal during storms or high winds. They were very right. Charters signal DOES stay strong in those conditions, however you will have no damn signal any other time of the year!! There are outages ALL THE TIME!! They arent just small ones either, we have been without TV and internet for 2 days before! I pay way too much for this crap!!

I go pay my bill and they are always so nice

Pauline is fantastic. She was very helpful.

No complaints. No different than most similar companies.

Great prices for telephone, internet and television.

You dont appreciate , their internet , until you can no longer get it. I have 25MBPS now... not Charter, miss Charter.

Horrible internet service......our internet goes on and off every single day...... Not worth the money or the time

Efficient & professional internet service

They need 2 reps their so one person doesnt have to handle 4-5 customers wait but the one rep was very friendly

The channels on basic are pretty bad... in my opinion. I will have to say Dish, as bad as they were gave you more channels. With a larger variety.

The ladies were very helpful

Great service

Youre trash af. Absolutely terrible.

Its to much for just tv and internet

Internet seems to go dow. Every weekend.

Friendly and lots of info.

This office is terrible. Two people in here and only one person can make a payment?! Whats the other women setting there for? Worst place ever

Friendly employees and great service

At least you can still watch tv during a rain storm...

I was there brief ly. Friendly staff.

Always have issues with our bill and our service

Great service👍

I had a bad box

Very helpful staff

Rip off

Terrible Terrible Terrible

Bring back Charter.

Very professional and kind staff.

Friendly, great deals

Great place

Great

Ok

Good

Cable