Went into spectrum mobile today to up grade my iPhone 11 for the iPhone 12 Pro Max. Had a wonderful experience the transaction went smoothly only had to pay 10 more for the new phone I was very pleased. Also the sales woman Kellen was awesome very nice and Professional had a great sense of humor would definitely recommend this store and her for all your mobile needs.

I felt like I was treated as if I was an unruly customer upon my arrival. Ridiculous provide better protocols to improve consumer appreciation.

Went in to activate a phone. The lady there had a horrible attitude. They need to change employees for people that actually want to work. I cancelled service. I’m not going to deal with the bad attitude

Everyone was so patient, knowledgeable, and helpful! There wasnt a long wait before being helped. Their location was easy to find and parking was available in front of their location. This will always be my go-to Spectrum store!!!

Went fast. Had like 6 people in front of me. I was in there less the 30 minutes. 1 lady asked me to keep my service dog away from her and he was not bothering her at all

Went to return my boxes after the storm knocked them out. The associate there had a very I dont care attitude, I understand she was pregnant, but she should act better towards customers. I asked about cords she said they were in the box, No they were not only power cords were there no connection cords were there so I had to go out and buy cable connector cords because I didnt want to deal with her again

I didnt visit the store. Drove by and people were standing outside.It looks like Spectrum, in Clayton. Needs to do Take a Number system. Best wishes.Finally moved to good spot. Lots of parking.

I would like to thank Teddy for assisting me with my purchase of an iPhone 12. He was very pleasant. He help me with questions or concerns I had. Also the young lady that works in there was also pleasant. I love good customer service. Thanks again for your service.

This business has terrible service. You have to call multiple times to cancel services and on hold for up to over an hour to confirm cancellation. You are told your service is canceled over the phone and after arriving in the store to turn in equipment, you are told there is no cancellation on your account. I can see clearly why people are fed up with this business. Very happy, moved to different provider! Much better service and appreciation with different provider.

The customer service agent at the spectrum store was absolutely marvelous. I went into the store thinking I was going to buy a new phone and within 5 minutes she uninstalled several apps they had caused my phone to not work properly. Now everything is back to normal. She was extremely proficiant and very pleasant in the process.

Great customer service. I got a good deal on Just the internet.

Dont use Spectrum!! They are not trained properly and will only frustrate you trying to resolve minor issues. Multiple technical calls for support and multiple trips to the store in Garner because someone behind the counter isnt paying attention and doesnt know what is inside of the boxes in the products needed for service. What a waste of time. Two days spent trying to resolve a switch out of equipment and Multiple calls to their tech folks and they cant complete a proper simple fix!!!! Complaining does nothing!! Dont waste your time or money and the internet service they provide in Garnee sucks!!! Constantly buffering if you can keep a signal!!!

Went to buy two new phones, only to find out that we couldnt do a trade in after the associate opened the boxes as part of the purchase process, losing out on hundreds. The associate then tried to convince us I could get more on the Facebook marketplace and not to do a Spectrum trade-in -- an obvious attempt at commission fraud. The customer service line could not assist me because I purchased in-store.Do not go to this store. Go online.

Very helpful and knowledgeable staff, no high pressure.

Decided to try Spectrum mobile. Cant believe how fast it was to switch. I was in and out in less than 30 minutes. Love the new phone and surprised with the service. Its hard to get good service where I live. So far so good.

The people were helpful lack of communication within spectrum own

I needed an upgrade and the young lady that works there with the beer belly , black long straight hair , some what looks like mulan , gave me false information and stalled on calling higher authorities when needed. She was so nasty and rude and didn’t try to give insight on my problem .. the mobile store told me they couldn’t get full access to my MOBILE ACCOUNT so i just feel bamboozled

The store is located in the Walmart song center and there is plenty of parking. When I went out was not crowded and I was able to conduct business and be out of there quickly. They do offer appointments as well if you are concerned about waiting.

Its better than talking to them over the phone. Much quicker!

Justin was super friendly and helpful!

Got new phones there and went with their $14 a month plan which is currently the cheapest anywhere. Justin was very patient with us and did a good job of explaining everything and setting up our new phones. Super nice guy. Also helped us with our internet issues with our router. Long story short, with working from home we needed to upgrade our router beyond what spectrum supplied. Both the exchanges we did, phone and router, was super easy. And the new phone service with them is on par with the Verizon we’ve had for 20 years. Glad we changed.

I was having a problem finding a spectrum Box that would suit our needs. We did not like the boxes that say Spectrum on them. After 4 tries, they finally found me 2 boxes that were used when they were Time Warner Cable. Which we felt were more user friendly and closed captioning worked better, especially when watching something using On Demand. (I think these boxes are made by Cisco.) Even though I had to come back 4 times, the staff was friendly and helpful. I would recommend this office.

A very neatly and well COVID19 organized office. The associate that attended to me is a well knowledgeable staff member. Very satisfied with my visit.

Service was prompt and had internet running in about 30 minutes

A little busy, but was nice.

The customer service from Kaylee was outstanding. She genuinely cared and reasoned with us. Felt like talking to a real compassionate human, which is refreshing from an ISP.

Kaylee was so very helpful. I went from iphone 4 to an iphone 11 and I was totally lost. She was so helpful and pleasant. I am so glad to have this resource so close. Wonderful experience. Thank you

People ca. Complain , I will as well but today Specrum in Clayton was on point. All I was doing was getting a new remote. I walked up to the door as I opened it a pretty young lady was there handing me a new remote.... Nownthats service. I joked with the young lady and said wow you really dont want me to come in. LoL ... cant complain about that.

Went there and they were closed in middle of day middle of week very disappointing

Very courteous and professional. Straight-forward with answers to questions or issues.

Good day very well maintain friendly service thanks for the visit y’all cheers!

In and out if making payments as they have a payment machine there.

Stopped in to replace a router, and I was extremely surprised and pleased with this location. The store was extremely nice on the inside, it was well kept, clean, organized and very presentable. The staff I encountered and over heard were friendly, helpful, and polite.I will definitely one back to this location for any Spectrum needs.

As usual, Justin and the rest of the spectrum employs provided outstanding service!

The lady who is the back corner is awesome

Very knowledgeable of the plans, promos, and overall services. Thank you

Staff very accommodating. Location easy access.

I would rather not I am trying to forget it.

Didnt code the account correctly but was nice & friendly.

Very smooth transaction...

Terrible. People standing in line to the door and one person behind the counter. As bad as Walmart. Want your money with no service.

Lady and gentleman very helpful thank you

Signed up for Spectrum mobile. So far so good. Hope it stays that way.

Needed to pick up a new receiver and modem, and Kellen took care of me right away. No hard upsells and very informative on options available.

I tried to leave a review earlier but the internet dont work long enough for me to do it so here we are😀.

Very clean facility; however, when it comes to pricing theyre not the best.

Ive always loved spectrum former Time Warner Cable

Been here 2X so far and Ive received friendly and courteous service each time. I will continue to use this Spectrum store as needed although much can now be done online

Really quick n easy way better than the ones in fayetteville

The Rep., was so patient. He was awesome. He gets an ten star for that DAY.

Very helpful today setting up my new Samsung phone, even though I got the phone from Samsung, and not spectrum

Good cable company

Prompt and courteous help.

The staff was super helpful. The transition from Verizon to Spectrum was seamless. Thank you Carmen - Clayton, NC.

Went to exchange my cable box was super easy, and fast!

I went in not knowing i had to sign in and waited while others were called before me. I had to yell out what do i need to do. Wanted to make an appointment but was told i couldnt do it there but had to do it online. I wasnt happy with the service at all.

I am so not a gearhead....thankfully, staff was VERY patient & helpful.Kudos to Michael.

Very good service and done business with them 4 a very long time

Streaming spectrum is alwaus buffering. Unlike, Netflix or any other streaming service. Hope it improves 😁

GREAT fast CLEAN

Rude employees that dont want to help you.

Excellent!

Really helpful and friendly staff. Look forward to more years with them.

Long line, understaffed, we 2ere 5here at 1 in afternoon

Super slow one rep took 35 mins to help one customer asking the same question

Trying to cancel mobile account which was never used called several times and spectrum is still charging my credit card

Shout out to Justin and Kaylee in and out in 2 minutes with a new router thank you!!

Carmin needs to be fired! Not only is she rude and useless she added tv services to my bill with out my permission or even mentioning it to me!

Typical cable store, crowded and take a number. But they did let me drop off my old box and they processed the return. I decided to dump cable and moved to streaming

The customer service representative seems to have no empathy on my dilemma, she didnt offer any other solution, her response was you still have to pay the entire bill. I didnt from her a reimbursement for the return equipment.

Too expensive. Say they dont have a better plan but they are up and running! But Im coming off of it real soon.

Great and timely service!

Quick easy

Long wait.

Was never there

The client cant record a correct phone number.

Was frustrated after looking online for closest store to get to listed address that no store there they relocated yrs ago just hasnt changed to the new address .

Customer service is the worst!!!

Great experience.

Really nice

Waited an hour...

They were great,

Awesome

Internet SUCKS!