The absolute worst service Ive experienced from a dealership. I brought my car in for pcm flash and 2 recalls then left with a broken wheel lug, white mud all over my black backseat floor, boot prints on my back seats, AND my bumper is chipped!! I called back and spoke with the service manager only to be blown off and told theres nothing they can do for me. I will absolutely NEVER bring my car here again. These guys are the least professional mechanics Ive ever seen.Youre better off doing it yourself or going somewhere else.

Every time I go there I’m treated like a queen. Very friendly services and they always try their 100% to work with you no matter what. They follow up with you to make sure you are satisfied with your car. They have other services there like oil change that you have amazing discounts if you buy the car there. :)

Helped stepdaughter get her first brand new Gladiator! Paul was nice and didnt pressure us. Hope he comes through on getting her a blue Jeep hat as promised. Everyone was nice. Hopefully she has many great adventures in her new Gladiator 🙏!

Great sales experience! Was able to work with TW and secure financing and pick up my beautiful Jeep Gladiator Mojave all in the same day.

Just wanted to say thank you to Diana Wooten and John Knack. They went above and beyond to take care of us and made our car buying experience a positive one. I would recommend anyone looking for a car to go here.

This has to be one of the worst dealerships I have ever visited and tried to conduct business with. The salesperson Greg was amazing and polite, however his sales manager was the opposite. I came in with knowledge shared to me from family and friends who have worked and/or are currently working as sales managers at various other dealerships. I told all of them my scenario and each worked the numbers on their own end. Out of the 6 different numbers they were all within $1500 of each other and about $3000-4000 less than Gary Mathews numbers. Its understandable that they are wanting to make money, but to low ball a person as much as they were trying to do is purely sickening.I wouldnt recommend anybody to do business with them if you are trading a vehicle in.

Brought my vehicle in the express lane for a simple oil change and tire rotation. I was told it would be an hour to an hour and a half for the service since there were already a few vehicles ahead of me. I accepted this time frame since I was behind on my scheduled service and I had no other option but to wait with my vehicle. I expressed a concern about a warning light on my dashboard involving my start/stop system. I was told I would have to make a separate appointment with the service department to get this evaluated, which is understandable. Yet, after three and a half hours I received my oil change, tires rotated and new air filter. So much for the “express lane”Will not be using them for service again.

Took my truck in for an oil change and got it back with oil everywhere, dripping down onto the front axle housing and all over the oil filter. Mechanic didnt take time to wipe it off. When I picked my truck up they tell me the front and rear pinion seals are leaking, so I ask what is the process to get it fixed. Service guy says to make an appointment to get it diagnosed, so I make an appointment and they tell me its my front and rear piñon seals leaking and if I want to pick up my truck because they are waiting on parts I have to pay $60 for the diagnostic fee. DISHONEST AND SHADY VIBE. When you have to speak with 3 different people just to see if you can pick your truck up something isnt right.

Never felt such a lack of dignity, and respect before; especially bringing in my family. Good thing this isn’t the only dealer in TN. Time to take my business elsewhere since I’m on vacation, TX, CA here I come. Definitely plan on sharing my experience within the Fort Campbell community as well.

The service department lost my key when I took my vehicle in for a routine oil change. Then they told me that they would get me a replacement key in 20-30 mins from my spare key that my husband had. Well, after the time elapsed my husband went in to ask if it was complete and they said they had to order a key. Well, now we have waited all of this time thinking I will be getting the key for nothing. I also have to go over there tomorrow to get a new key and hopefully they have it but I am not holding my breath. I have been using Gary Mathews since moving here in 2014 and it has gone downhill since that time. Buyer beware, they are not worth it. Do not go there unless you want issues and for them to not care about your concern for a problem they caused. Never again.

Recently made an appointment with John Knack. Went in with interest in multiple vehicles and the service was great! I left with the vehicle I wanted and never felt pressured. Bought multiple cars here over the years and always had a good experience!

Very professional and friendly. They treated me better than the dealership where I actually bought my truck. I recommend them.

Went to sell a truck to them so they gave me a number on it, which we were 2k apart no biggie. Went back to speak on a different matter while driving my 2 door jeep they offered to buy it in which I gave a price on it and I DID NOT change my price when selling to them. On the other hand they did change their price when I asked to sell the truck but there was a payoff on it; the new offer was 6k difference which brought the price $500 bucks above my payoff.

Absolutely horrible. Their service department is completely incompetent. My mechanic and I called up there 5xs total to discuss issues I was having with my 2015 jeep cherokee. All they had to say to me was I was out of warranty. Low and behold my vehicle had a recall. Now I have an extremely expensive fix for a vehicle that has 75,000 miles. The service manager was rude, unhelpful and seemed like he couldnt be bothered to have a conversation about legitimate concerns from a guest. They just want your money from sales and repairs could care less how long your vehicle lasts or if its safe. Stay away from this place!

T.W. was amazing and very patient. I would definitely recommend him to any friends and family

Anyone looking to purchase a vehicle go see Amanda down at Gary Matthews she was amazing to work with!!!

The service department is a joke and full of liars. We took out jeep in for a recall. We were told we couldn’t make an appointment but it would be done that day. Three days later, I have been told several different stories by Ryan and Bobby and our jeep hasn’t even been started. This is the second jeep recall we have dealt with. We are done with jeep and done with Gary Mathews for sure!!!!

Wonderful sales experience, Essie Saulman was accommodating to our every need. She did an amazing job helping us find a truck that met every detail of the criteria we expressed. Every question and concern was promptly addressed. Would definitely refer others. We are pleased!

Thank you so much Amanda it was such a pleasure to work with you!!! If anyone is looking for a car go see her she is a rockstar!!!!

Drivability issue, brought my Ram 2500 in at scheduled appointment time and all was going well right up to the point I received the receipt. After two test rides with Quality POC and discussions of yes there is a vibration in the drive train somewhere, updates to software installed (always their goto solution) and test drive from Tech (problem solved, NOPE) and comments from Service manager stating yes there is something wrong but unable to figure it out, instructions to bring it back in maybe a month to swap tires with ones from a new truck, or if something fails (obvious fix then). Then the explanation we don’t have hours to diagnose sorry lunch is more important and I can’t test drive because I am covering for another person. Then when put on the spot to explain “drives like any other” then why was I there 2 plus hours. On top of all they had the nerve to put on the receipt “could not duplicate problem” 🤦‍♂️. Take your business elsewhere!!

They were great and we bought the truck.

Did the Express Service for my oil change on my fleet vehicle. Everything went very smooth. #shoutout to Christian with that extra bit of customer service to make sure I hadnt lost a receipt.

WORST EXPERIENCE. I took my truck for recalls to get fixed and tires aligned. It took them an extra day to fix and when they gave my truck back the allignment was worst than ever. I called them to fixed the problem and they wanted to charge me to realign my truck because it was to long since they worked on it. Im in the military and between schools, going to the field, and work obligations I didnt have time to take it in since they arent open on Sundays, go to firestone or anywhere else!

I was in the market not for a new car as I and my family was on a budget. I pulled in and was able to look without being attacked. I was approached by a gentleman named Landon who I saw doing some push ups away from the lot. However he was awesome. Calm, cool and collective. I didn’t feel pressured and he found what would fit my budget and it’s been a great experience. Hands down a great experience!

I have been truck shopping for a RAM 1500 Laramie for a few months and after talking to a few different dealerships, Gary Mathews Motors definitely was the hands down best. Larry Alexander and Richard Johnson did everything possible to ensure I got the truck I wanted at a fair and honest price. I had went to Sisk Automall before going to Gary Mathews and the sales team at Sisk didnt even try to work with me on my trade-in or the price of the new truck. The guys at Gary Mathews gave me more on my trade-in than any other dealership and worked with me on the price just to make sure I got the truck I wanted. They had the vehicle cleaned up and parked by the front lobby prior to my arrival at the dealership. Richard Johnson, explained the features and options of the new truck with expert detail. If you are in the market for a new vehicle, go see Larry Alexander and Richard Johnson at Gary Mathews Motors and I promise you they will treat you better than any other dealership.

This is a horrible place to purchase and service a vehicle. This dealership is definitely going down.

Great service, great employees. Everyone is always very friendly and welcoming!

I have bought two vehicles from them. Brian and Will are driven by customer service. I never felt pressured.One of my vehicles had a service issue. I never felt uneasy that they would not take care of my issue. I bought that particular vehicle with an As is Warranty. They took care of it. They also loaned me a vehicle at no charge, a really nice ride, so I could conduct business for the day.Good guys

Bought a brand new Jeep Compass in late 2019 and have had nothing but problems with it. It’s a nightmare to get any kind of timely service appointment, even when the heat/AC doesn’t work in the depth of winter. There isn’t any sense of urgency from staff to help distressed customers. And if you walk in with nearly perfect credit, be sure to have your own financing because otherwise you’ll be raked over the coals with their financing offers. Most likely will never use this dealership again based on the atrocious experiences in the last year of vehicle ownership from them

Great, plan to come back and purchase a new Jeep

This is the worst Dealership ever!!!!!!! please dont stop here.....the service is horrible and the salesmen act like they dont want to help you purchase a car Smh...try Dickson or Nashville, Hopkins Kentucky please!!!!

Bought a car almost 2 weeks ago. Was told to bring the car in for service because of a light coming on right after leaving leaving the lot. and they would make it right. Only had the car for 3 days before we dropped it off. No one can tell us anything thats going on with it. Just worried we are mad. Of course Im mad! Its been over a week with no answers.

Super friendly and helpful staff. Great customer service.

Will Simpson care of my wife and I and sold us the most awesome Ford F150 ever! He never once pressured us or made us feel like he was strictly after commission. You were very easily knowledgeable auto representative we have ever spoken to and by the time we were completing the transaction, we felt like we had owned the truck our entire lives and knew everything about it.We will be going back in 2021 to look for a sports car, and I would be surprised if Mr. Simpson wasn’t in a managerial position at that time. Absolutely light-years beyond what we expected and cannot wait to visit Gary Mathews again

We were in the market for a new vehicle and the staff at Gary Matthews Motors made a 3+ hour trip one-way worthwhile! We purchased my dream truck and would highly recommend Gary Matthews Motors to our friends and family! Will Simpson was great! He was very considerate of our time and had everything ready for us when we arrived. We are very happy!

My friend had informed me that when i was in the market for a new vehicle that i needed to call the dealership and ask to talk with Tom. I called the dealership and asked to speak with him. Tom is a very nice guy. He answered all my questions. I’m very picky when it comes to buying a new vehicle. I let him know what i was looking for in the vehicle. He helped me out a lot. I will definitely be going to see Tom here hopefully real soon. Thank you Tom! You are truly a well educated salesman! The dealership is lucky to have you!

Gary Gary Mathews getting phone service from a gentleman named Eric I gave him a five star review

William Simpson goes above and beyond! He’s courteous, friendly, and very knowledgeable. My husband and I have purchased several cars from Will, and he’s always able to find just what we want. I hated buying cars before I met Will but now he’s like part of the family, and he makes everything very simple. Will can find the car you want in budget and maybe better than you knew you wanted! If you want a car salesman that aims to please but isn’t pushy then Will is your man. He’ll go above and beyond to take care of you, and to insure your satisfied.

I have purchased two vehicles with Gary Mathews and had very good experiences both times. William Simpson is a phenomenal sales man. Not only have I gained a life time salesman I also have gained a friend. He treats you like family and wont steer you wrong. Will is more concerned about taking care of your needs and what you need and want over trying to make money. He cares and takes pride in his job and you can tell. I honestly wont go else where to buy a truck just do to the customer service with Gary Mathews.

Melissa Hall at Gary Mathews on the river was PHENOMENAL!! She helped make the buying process painless and answered all of our questions easily. Ill never work with anyone except Melissa from here on out. Ask for her when you go in and youll have the same great experience we did. 😃

Wanted to get my engine light checked out and I received an appointment date two weeks later for consultation to determine the cause of my engine light turning on...prior to this I was told they did not perform electrical work on the weekends so you have to drop car off during the week with no loaner car service, the only problem is that I work 50 mile away from the dealer...

Refused to acknowledge warranty for oil changes from franklin dealership. Dropped jeep off at 730 and no call or anything til I called at 330 to check on it. Then was told they hadnt touched it!! Yall need better customer service skills ..

I just recently got a new truck from Elvis and it was tremendously easy and quick. My wife and I walked out of there amazed at how painless of a process it was and I believe Elvis wouldn’t have it any other way. His crew down there was very supportive in his goal to make us return customers...I love my truck but can’t wait to go back and see my dude Elvis!

Melissa Hall was wonderful. She knows everything and anything there is to know about vehicles. The service department is great as well. Will recommend services to anyone and everyone, especially Melissa!!

Cool place. Looking for a good deal head in here. Document fee is high or would be five stars.

I dropped my car off because I needed a new water pump. Warranty covered it but not the thermostat ,which is fine I okayd, but I was told on Thursday-two days after I dropped it off- that they had both parts in stock and it was waiting for a tech to change it. Monday I called and they told me they changed the water pump and needed me to okay the thermostat being changed because the warranty didnt cover it because it was fine mechanically. Today, two days later, they tell me that they dont have any of the parts in stock and they hope they will get them tomorrow leaving me on the hook because of the price of the rental because their goodwill didnt cover the thermostat and therefore didnt cover my rental (I dropped it off on the day my warranty expired.) They made it seem like my car would be ready yesterday but today they said it could be as long as Friday! Unprofessional and terrible communication. They didnt even know that they didnt have the part in stock after they told me they changed it!

Will did an outstanding job today!!! He was definitely very efficient and would highly recommend him! He worked very diligently to ensure that we got the one we wanted. He went out of his way to definitely help.

The salesman Tom at the dealership is very helpful, answered all my questions. He is a amazing salesman at that dealership! They are truly lucky to have such a well educated salesman at their dealership! I will definitely go back to talk to him to purchase a vehicle!! Called in..

Great service department. Ive been dealing with them for +15 years. Never had a complaint. Anthony Estell is one of the best service writers in town! So friendly, knowledgeable, and helpful.I highly recommend having Anthony help u with ur car needs.

Brought my truck in for an oil change and tire rotation. Josh and his team took great care of my truck. Got me in and out in less than 30 mins. Very professional. Well done.

Had a great experience Essie is amazing to work with she helped find a great deal and made the entire process extremely easy l!

Gary Mathews is the BEST!! Everyone is so friendly and inviting. Would like to send a Special thank you to our salesman Will Simpson. We purchased our Jeep in December 2019 and he got us a GREAT DEAL!!

This was actually our second purchase from Gary Mathews and Bryan Stacey. He was a pleasure to work with in both cases and we would recommend him to anyone looking for a new or used vehicle . We absolutely love our 2020 Ram Rebel and 2020 Jeep Wrangler Unlimited and couldn’t be happier with the service we received from him! If there were more than 5 stars to give, he would get it!

Richard Johnson helped me get my new Jeep. He was amazing, honest, and very helpful. He was working hard on my loan from early morning as soon as they got my application. Him and the finance department made it happen. Yes I had to pay some down but the Jeep is just amazing!! Thanks Richard and Gary Mathews for my new ride!

The service desk person was outstanding. He is certainly kind honest guy. I will go back to this dealership as long as they have him on service dept.

If I could 6 stars I would as William Simpson always treats my family like we are his family. He cleans our vehicles he has sold us when we are just there for a oil change and never has left us in the dark. Go see Will I promise you will not be disappointed in the service he provides.

I’ve bought a lot of cars in my life but nothing would compare to the service I received at Gary Mathews. Bryan went above and beyond to get me in a awesome 2015 Camaro!!! I never thought I’d be driving a car like this but these guys are amazing and can make it happen. He even had it delivered to me bc I live 90mins away.

I’m happy with the dealership and the way my salesman help me. Although I didn’t buy because of issues on my part Melissa Hall was helpful kind and understanding. If you want good service go see her.

Bought a new Ram 1500 through Will Simpson. He was extremely helpful and was able to answer all my questions. He kept me in the loop and made the whole experience streamlined and hassle free.

Will was an amazing person to deal with! He helped in every possible way and had amazing energy! I recommend him to anyone looking for a vehicle! He’s truely a great guy!!

Jeremy is awesome. He went above and beyond to help us out and get us what we need. Very professional. Also, we went to every dealership in town (Clarksville) and Gary Mathews by far had the best prices. Everywhere else was outrageous. Look for Jeremy in the used vehicle department.

Never get a Fiat. Wife hit a deer 6 weeks later still not fixed. Nobody can get the parts! I’m stuck paying for a rental car myself and making a car payment for a car that I can’t drive. Worst experience ever with a car manufacturer I’ve ever had! I wish they would have just totaled it.

Will Thank you for getting my daughter a new vehicle before she left for college. We hope to see you in the next months for my wife new vehicle. Great service we will use Gary Mathews Motors and Will for all our vehicle purchases and services from here on.

Melissa Hall made my purchase experience a breeze! From the second that I was greeted by her I felt like I was in the right hands! 10/10 would recommend that if you are looking for a newer vehicle, that you shop with her! Thanks Again Melissa!

FALSE ADVERTISINGOn the billboard by Liberty Grill, it says $7000 off MSRP on Wranglers. Yet on their lot, every single Wrangler was marked at least $3000 OVER the MSRP.Taking advantage of our military.

Great experience from start to finish. No pressure tactics or making me feel like a lesser person. William Simpson and Adam Ellithorpe did everything they could to get price in my range. Great experience.

Was in town on a road trip and needed quick service. Anthony was able to get me squared away quickly without any hassle. Was able to get what I needed and Anthony was wonderful to work with.

Buying the car, giving them our money was an easy experience. Literally worked out the deal over the phone. Its the service after the sale that has been a nightmare. Had to take the car back 1 day after purchase because of a bad sensor, that they told us when we bought the car was just because of rain. Also found 5 scratches on the trunk that we could not see at night in the rain when we finalized the purchase. After waiting 2 hours for them to repair the issue, they determined they could not fix it and we would have to bring it back. I tried to speak with the manager concerning the issues and he stated he did not want to talk to me about it that I needed to go through my sales person. This was then relayed to Jeremy Russell, who has did his best to rectify the situation. I have still yet to receive an apology from the manager, but they gladly took the check I wrote for the car. We have still yet to get the 2020 altima repaired, I just tried to schedule the service again, but was informed I had to schedule through my sales person (who is off today).

Will Simpson has personally helped me with four vehicle purchases. He goes above and beyond to help his customers. Will is honest with customers which is something you do not expect from car salesmen. He helped smooth out a bad situation I had with another salesman which earned him my loyalty.

Second purchase working with Will Simpson and Adam Elethorpe. These guys really took great care of me and my son getting him in a super clean car that was under budget. Will definitely be calling them first when we are ready to purchase again.

Big shout out to Anthony Estell in the service department. He was super helpful and very easy to work with. I will definitely be returning!

Will is simply the best and we are thankful to have met him when we was in need for a new well new to us vehicle. If you are thinking of buying anywhere else I would advise you to go see Will.

Wanted to take the time to Thank Dave on a long process in my Ram search, he was always patient with me and I ended up ordering my 2500 from Ram, if your ever at Gary Matthews make sure to get him!

I have to say this Jeep has been the most accommodating Jeep I have ever worked with! They are always busy and still found the time to fix my car in such a timely manner. Thank you Ryan & Anthony at the Jeep service department for everything that you do, many thanks from a very satisfied customer!

So I go to Gary Mathews Motors for a new truck thinking its gonna be a older one because of credit. Nope Will showed me what I could buy and gave me options and I am the proud owner of 2018 Ram 1500 4x4 and I love it more and more everyday. Never thought this would be in my driveway but Will and the crew at Gary Mathews made my dream come true.

Adam and his team here are top notch, after being in the car business for 12 years this is the only place I will go after moving on to a different industry. The kicker is I fly into town to make that happen because it is worth it everytime for the prices and customer service I get there. Give them a shot no matter where you are!

Wanted to Thank you too Will Simpson...He was so sweet and helpful to get me a newer car (GREAT PRICE & GREAT MILEAGE)Shes a beauty and I LOVE her THANK YOU AGAIN WILL:)

Had my oil changed, tires rotated, and the service was fast, great, and the service men were so friendly! The lady that took my payment was nice as well. I take my Jeep Cherokee to Gary Matthews because its where I bought it, but I like the fast service, friendly people there. Great job guys!

Excellent staff!!! Essie and Eric went above and beyond to get me into a brand new Jeep!

Huge S/O to Anthony E for his service in the service department. He was fast and friendly. Got in and out. I definitely will be a regular customer from here on.

Had a great experience trading in my Charger for a Durango. Paul was very professional and tried his best to accommodate us every step of the process.

Melissa is a sweetheart. And a heck of a salesman.Knowledgeable, dedicated, and a ton of fun to work with. Ask for her and you will not regret it.

Took my wrangler in for ticking noise in the engine. Dealership did the normal diagnostic and said it needed new rockers and lifters and that there was possible cam shaft damage. Wrangler went in on the 17th, on the 18th I was told it would be ready on the 21st. I called on the 21st and was told it would be ready the next day. I called the next day and was told it would be ready on the 23rd. I called around 4pm on the 23rd because I doubted they would be working on it Christmas Eve and Christmas ( the 26th and 27th were a Saturday and Sunday). They told me that it would probably be the 29th before it was ready. As I couldnt wait that long for what was promised to be done a week prior, I went and picked up the wrangler; paid the $120 diagnostic fee and took it to another shop. The wrangler was in immediately at the other shop and within an hour I get a call that the rockers and lifters are fine, the motor looks like it has less than 10k miles on it is what they actually said, and that the problem is the oil pressure. The other shop replaced the oil filter housing, cooler and sensor, rockers and lifters were in near perfect condition. Dealer wanted to charge me at least $1800 for something that wasnt even causing the issue; nevermind the $120 I paid for a diagnosis that I suspect may not have even happened. I left the other shop the same day with Mopar parts installed and for a third the price; most importantly though, I got the correct parts replaced. I would not recommend this dealership for service repairs.

Never had an issue when bringing our vehicles in for repairs. Always great service and friendly staff. Alan gets a little sketchy on Thursdays though... but other than that I highly recommend!

Melissa Hall is the best saleswoman.So helpful and caring for us to get the right vehicle.Need a new vehicle look up Melissa!

Professional sales staff hands down. Eric Brodley did me right and I appreciate the work they put in to help and just be overall courteous

Melissa Hall is courteous and knows her stuff. She makes car buying easy and fun. Go see her!

Melissa was our sales person and she did amazing job for us. Thank you!! Please go see her if you need a vehicle. She will take care of you.

Ok look. Used car salesmen/saleswomen have had a reputation for a while. And I have worked in sales so I know how salespeoples minds work. But i recently had an experience I can only describe as amazing. I have looked around for a while for a vehicle and just happened to come here. I ran into Melissa Hall and thought great, sales here we go but no. Throughout speaking with her I got knowledge, empathy, and hell...a legitimately good experience. I never felt the sales pressure that even Ive probably been guilty of myself. I got what I needed and will definitely name drop her to anyone I know whos looking.

Go see Will, he will get you set up and make sure you like your purchase even after you leave with your vehicle.

Came in worked with melissa drove a few cars was great help! was able to answer all my questions i had..

Just want to send kudos to Bryan and Will from Gary matthews. They individually and collectively helped us make our Rubicon Jeep experience great and simple.

Will Simpson went above and beyond for us if you are looking for a new vehicle go see Will he definitely showed us we was more than just a sell.

Will is worth more than 5 stars he is definitely a great salesman and we are happy to have him as our go to car guy.

Sales staff was friendly and not pushy

Great dealership I have referred several people to the dealership and Elvis. When my Mom was shopping for new car Chrysler 300 I made a call to Elvis told him what she wanted when we pulled on lot It was everything she was looking for and even in the color she wanted.

Brian Cote is the greatest st helping you. Professional yet friendly and looking to help you get what you need..

Had an original repair done and still wasn’t happy with my outcome. I was told that it was a brand new issue that I felt would’ve been detected in the original diagnosis that I already paid for. Just when I was about to give up hope, a manager by the name of Adam Ellithorpe reached out to me and was very concerned. He did everything he could to get my price worked out and my repair was completed flawlessly. I’m so glad they were able to make things right and compromise. I’ll definitely return.

Had the parts I wanted and installed them the same day....super

Nice sales guy. But..... If youre trading your car in prepare to be insulted by the offer its just how they roll.