Covid in there business and didnt tell my daughter and I picked her up and she has a 2yr old daughter. No body at the health dept would tell us. But your business had time to call cancel appts and say they had a positive case they was closing for the day. Thank you Firestone for not keeping our family safe.

Made appt for 0700, called ahead for tires and alignment. Get there early only for the manger to tell me they don’t have the sandbags they need to balance a 35inch tire and their lifts won’t lift a 2500 truck….. would not recommend will not waste time with them again.

Rediculous. Go down at 9:30 a.m for a state inspection. They say we have a spot available, but we only have 1 inspector. So give us a couple hours. Called at the 4 hour mark to check in and they said they were sorry to just be patient and to give them an hour or 2 more.They didnt even call us by the time they closed at 6p.m. We had to walk there for them to tell us they couldnt get to it and to bring it back tomorrow. 9 hours. Never again! 1 million thumbs down.

Mike was great help for me and a friend of mine. Got my buddys car back on the road in no time! Great customer service!!

Very fast service. Prices were to be expected for the service received.

Good prices fast service

Great place to get tires. Customer service is great!!

Not open at all on Saturday morning.Even customer service didnt know why.Rode there from pgh to get specific tire and told theyd be open o Saturday for business.We got there 45 min after opening time.No one ever showed either.

Absolutely love this place it is the best the staff is great and they take great care of your car

I came in for a tire patch that I had only noticed the same morning, and the service manager was very friendly and helpful in getting my issue resolved. All expectations were exceeded.

Family like environment, kind staff. Guy is very kind and helpful and keeps you up to date on your vehicle and when itll be ready to go!

For 11 years theyve always been honest, good price, never ripped off, quick, reliable work. I drive from Fairmont to go here bc if their good service and mechanics.

Went here for oil change. Was told my power steering pump needed changed. $1600 for pump and labor. Went to another garage was told $400 for labor plus part. Then 2 months after “oil” change my motor locked up was told no oil in motor. No leak could be found.

Friendly and timely service. Very professional and we will go back here again.

Great service and product

Extremely long wait despite having an appointment. Ended up going somewhere else.

Quite nice place considering it was a garage and the people were very kind and courteous

We recently needed tires on our vehicles so we called Firestone to get it done. Their sales manager was extremely polite and helped me get the appointments I needed. Please keep in mind they were extremely busy but they still worked with us to get our cars done when we needed it so if youre in a time crunch make sure you free up a day. This was no issue to us as it was conveyed up front and I was offered an appointment on a different day if the wait for that day was unacceptable. I cannot tell you how many times I have had an appointment and ended up waiting 4-6 hours on my vehicle. The price I was quoted for the services I requested was exactly what we paid! No hidden costs that were tacked on later! The work from their technicians was really good as we have had zero problems with our new tires!

These guys are very helpful. Very nice

Great service had tires put on 2 of my vehicles prices were great also..

After an unfortunate breakdown on the way to Baltimore, I was towed to Clarksburg Firestone, where Guy and Ben stayed late to get me into the system. They made sure that I made it to a local motel and that I got safely on the road the next day. It was quite a fiasco to get all the parts I needed to fix my car and they were incredibly supportive and did all they could for me during a very busy time at their shop. They more than exceeded my expectations and I could not be more thankful that they are the shop I was towed to!I HIGHLY recommend this shop to anyone who wants fair and kind people to work on your car!

Took tire in for a leak, thought it was a nail but it turned out to be a cracked rim. They couldnt fix it, no repair shop could and they didnt charge me a thing. Put air in it and went on my way. Great place.

Had an appointment for a wheel balance but the wait was very long - i couldnt wait any longer. HOWEVER, they compensated me very fairly for making me wait and were able to fit me in the next day and helped me out. GREAT customer service and good people. will return.

Completely worthless. Scheduled an AC Compressor replacement a week in advance. Clearly articulated what I needed, and that I would be bringing a new compressor with me.Associate assured me that was fine, then scheduled me for an AC recharge instead and refused to do the work or even touch the compressor when I arrived.

I am from Northeast Ohio and I have had nothing but issues from other local businesses. Firestone was very informative, respectful, professional and most important efficient. They‘re first priority to make sure your car is safe, and legal for the road! Very reasonable price! Great management here! Will be stopping by for most of my vehicle work.. Check this place out, you will not leave disappointed or broke!

Great service and reasonable prices for basic mechanical fixes. Call ahead for pricing and availability. They do offer lifetime alignment for 2x basic alignment charge. If youre keeping your vehicle for more than 2 years it is totally worth it. Lifetime tire rotation with purchase of tires. Can offer discounts if you ask.

Knowledgeable and friendly staff.

Been going to Firestone for a good while now, friendly staff, especially to those who dont know much about cars. Firestone appears to invest in their staff with professional development by getting additional certification and continual training. Was able to get my car back and running in no time! Typically a quick turn around and provided me some preventative feedback that helped prevent issues down the road.

Honest good men. Always break down explanations and cost vs competition prices. Have used this store for 5 years now and I will continue to. They changed some things around but still the best store/shop anywhere in Harrison county.

I’ve been buying tires at this shop now for years and never had a bad experience. I’ve probably bought 20+ tires from them and it’s gotten to the point where I don’t even call around for prices any more because they always have the best deal. Ramon and Dave are super honest guys and have taken care of me 100% when I’ve had any kind of issue.

Great service. Friendly and honest people.

Friendly atmosphere with welcomed feeling.only one issue with my alignment other then that everything else was fine.

I have been going to Firestone for about 4 years now & I have always received the kindest, most understanding staff. They are straightforward & honest. Unlike a lot of other places, they dont take advantage of female customers. I dont get overcharged for service & they work with my busy & hectic schedule. Theyre great!

My appointment was at 12pm and my car was ready by 1pm. Nice people. Fast service. I like that they had opinions to make appointment online. Thanks!

This is the ONLY place Id buy tires, brakes, alignments, and more. Best staff. Great customer service! These guys will absolutely make sure your vehicle is running right and keep you safe on the road. If you drive as much as I do, you need mechanics you can trust, and here they are.

Many thanks to store manager Ramon and his staff at Firestone auto care in Clarksburg WV for outstanding customer service on April 4. We were travelling north back to Canada when one of the tires on our 2017 Chevy Cruse was destroyed in a pothole on highway I-79. The Chevy dealer did not have the tire we needed, but located one at Firestone. Ramon agreed to remain open later than usual and wait for us to arrive, so the new tire could be installed and we could continue on our way.Great customer service! Thanks.

Professional service, friendly staff and a modest cost for the tire repair I needed

On road with family had winning in engine. I called other places they said they were booked with appointments. Barbara and Guy got us right in and out. Awesome service!!

Very friendly and helpful. Informed me about a coupon that I could use. Got me in on same day and the wait was about an hour.

They treated me like I was their top priority. Extremely friendly. They tried to repair my tire, and showed me why they were not able to. They got me out within an hour, so that I wasn’t late for work. Super heroes!

This used to be my preferred garage in Clarksburg. The employees were knowledgeable and provided great customer service. Unfortunately due to a management policy change they will no longer use customer supplied oil and filters. I am not willing to accept whatever parts that the management can get at a discount.

Excellent work,customer service & in-stock is great..Speedy reliable service☺

I like the quality work they do. Only thing is it takes forever! My appointment was at 1:30 I came in at 1:20 its now 1:53. They still havent taken my car in.

Took my truck in at 8 a.m. at 6 p.m. they still hadnt touched it. Called back the next day and they said they would order brake lines and I could bring it in to get fixed. Called several times they never called back put me on hold for an hour. Just left my phone on speaker phone called back and they answered put me on hold again. Call and talk to David he said Ramon would call me back never called back. I think they have friends and employees give the good ratings because no one Ive talked to has had a positive experience with these Jokers

The salespeople and technicians were very friendly and helpful. I will definitely be going there again!

I have always been happy with my service at Firestone, and recommend them to my coworkers and family.

These guys always do a good job for a reasonable price.

Ramon Verches and Dave Terry at Firestone in Clarksburg, WV came through for us and went above and beyond to get my wife, 1 year old son, and I back on the road after getting a screw in the tire of our rental car. It was worth the 30min drive back north because they were confident they had the tire in stock, and could squeeze us into their busy schedule. When we got to the shop they got our car right in and got the tire switched out for us. Dave even called Hertz and dealt with them to get everything situated for us! If we weren’t from Indiana, I would see these guys for all our automotive care needs. Thanks guys!

Manager Ramon was able to fit us into his busy schedule for while you wait service. He is very personable.

Dave and Ramon get you in and out. Great little shop. Needs more room for parking.

Amazing service! I own a Saab, which most places dont even want to touch even for common issues. Every foreign auto service business in the area had at least a 2-3 week waiting period to get me in. My husband takes his Rav4 to Firestone and really loves the service so he called them up to see if theyd be willing to replace my leaking water pump. I had my car towed there, and less than 24 hrs. later they had replaced the water pump and Im on my way. I cannot say enough about the great service, and friendly staff, especially Ramone! Thank you, Firestone!

Excellent service everytime!

Not very much help, there was a new girl she tried to help but the guy that was there didnt help her when she was struggling we ended up buying 4 new tires somewhere else

Professional and courteous. They are a very busy store but they are prompt nonetheless. Excellent staff and service.

Very professional, good service reasonably priced. Dave and Ramo are the best

Wonderful service no ripping woman off

I paid for a lifetime alignment. They not only DIDNT do an alignment, but lied to me and said it was in perfect alignment...AND my new tire was punctured in two places. At least they gave me back the money I spent. My time and trust, however, is forever lost.

The guy at the front desk is the reason we came in. We called around trying to find the best tires for our price range and he was so nice and helpful! Yall owe him a raise!

Always gets good deals. Very nice people.

GREAT PLACE TO HAVE YOUR CAR WORKED ON . EVERY EMPLOYEE IS GREAT , PROFESSIONAL , AND THE HOSPITALITY IS AMAZING .......

This place is awesome! Always a positive atmosphere in there. And they arent out for your wallet!!!!

Ramon and the guys at Firestone got me back on the road in less than a half hour and in time for gameday. Highly recommend! We are...

Very very helpful love dave helps me out when I need it.

Good Management.

Dave was amazing kind and the whole crew made sure I knew exactly what was wrong with my car.

Helpful staff, Ive checked around with pricing and they beat most competitors. Bridgestone/Firestone is a great brand that offers all tire options you need.

Top notch sales guys that make sure you understand what they are doing.

Great place to have your car fix they have wonderful job

Great place to take your car for repair. Friendly and courteous

Wonderful. Wouldnt take my car anywhere else

These guys do great work and are very customer service oriented.

These guys are great. They always go out of their way to help.

Friendly, courteous, knowledgeable. Will recommend to others

Good mechanics and friendly front end.

Very nice would definitely do business here again. 😁

I took my 22 wheels on low pros there for my 2011 Mitsubishi Endeavor because I couldnt figure out why the steering wheel was shaking. That when I met the every so friendly, full of character, Raider fan Ramon. We went through countless science experiments even to the point where I was refunded my money because we couldnt quite get it how I wanted it. Mechanics drove it and I drove it with mechanics to see if we had it but to no.Finally they just went ahead and put my wheels back on because too much time was being spent on these high dollar custom wheels with hopes that I would be calling back to have them put my stock wheels back on. WELL RAMON MY FRIEND...WE GOT IT!!!!!.Stearing wheel does not shake!!!!! After 2 weeks and 5 big name tire shops between morgantown and parkersburg Firestone RAMON and the boys got it right!!!!! Service was professional and pricing was very acceptable. When Im in the area this is where I go for auto repair....Tavis

Overpriced in everything from parts and services to labor costs. Bring lots of money with you!

They fixed a tire for me last year did a good job

The only place I will take my vehical to. The staff is great and very friendly.

They do awsome work. Done right the first time.

Dave and Ramon will take care of you, good group of guys. Thank you.

Very friendly staff and helpful

I parked here for the christmas parade I believe

Thank you for helping this out of towner... GREAT service

Best quick service and price

Quick service at a reasonable price.

Excellent service, as always.

Ramon,Dave and all the techs have been great to deal with.....if I have a problem they get me in asap and take care of the problem without breaking the bank...use them exclusively for our car repairs!

Great service, awsome customer care

Awesome and quick. Professional

Oil changes tires run speical s

This is now expert tires name.

Awesome service lol

Very helpful !

Dave is great

They will take advantage of you if you are gullible...

Amazing service.

Number #1

Great service

Tires where not balanced correctly