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Good Tidings Plumbing Heating Cooling
1225 Westfield Ave, Clark, NJ 07066, United States
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Re
Review №1

My husband and I have called Good Tidings on 2 occasions for our furnace and most recently our hot water heater which broke after flooding in our basement. The company is communicative, professional and we cant say enough good things about Mark. He did such great work, has a respectful kind demeanor and makes sure to present all our options and associated costs, leaving the final decision to us (which we greatly appreciate). Thank you so much for coming to the rescue each time!

Jo
Review №2

Helped us out during both hurricanes. Each tech was kind, engaging and reasonable. Definitely would recommend.

Jo
Review №3

These guys are incredibly amazing. We are thrilled. Five stars across the board. Our gas furnace would not ignite for an unknown reason. Good Tidings sent diagnostician Steve, who demonstrated through words and action how he is a master of his trade. I watched the whole time and dont know where to begin so here are five words, one for each star: professional, thorough, orderly, courteous, and last but not least — competent. The large high cube van is packed with every imaginable tool and accessory including space heaters for clients while they tackle a problem. The dispatcher gave us courtesy calls to let us know the ETA. It turned out we had a partially blocked exhaust chimney that caused the system to overheat and shut off automatically. Steve removed a massive amount of dirt, dust and debris from the chimney as well as 12 dead birds, and of course sealed it up nicely. We are 100% satisfied with every facet of service we received. Highly recommend!

Da
Review №4

Our water heater broke on a Sunday and we needed a new one ASAP. Good Tidings proved to be incredibly helpful and responsive. I spoke with Alex on the phone who walked me through how to shut off the water and necessary steps. He would have stayed on the phone as long as I needed him to, I did not feel rushed. They were able to get a team out, we had the pleasure of working with Steve. Steve was able to remove the 75 gallon old tank and replace a new one immediately. They sent a text before hand with a picture of Steve so we were aware who was coming to install the new water heater. Although it was a bit more expensive, they were incredibly helpful, thorough, and honest. I’d recommend them to anyone who needs a solution ASAP.

Y
Review №5

I have used Good Tidings before, they service my furnace and installed my garbage disposal a few years ago. I needed the discharge pipe on my sump pump repaired and my a/c serviced. They called me with an appt window, sent a text message before arriving and told me the name of the plumber that would arrive. Brian was wonderful. He was professional, courteous, told me the price and approximate time it would take. It was simple to understand, showed me the work afterward and emailed my invoice. Fantastic service.

Ch
Review №6

The BEST plumbing & heating in the union county area. Professional experienced plumbing & heating. Always show up on time and are very neat and clean. Prices are very reasonable. Would highly recommend!

Mi
Review №7

Brian from Good Tidings arrived at my home and took care of everything. He was informative, knowledgeable and just a pleasure to deal with. This goes for the entire staff at Good Tidings as well. I was kept up to date about my appointment. When they were going to be there and even sent me a bio of Brian prior so it was like I already knew him. Great service. Great company.

Da
Review №8

Good Tidings Plumbing has been servicing our home since 2010. Plumbing issues are not what you want to happen in your home. But if they do, you know you are in great hands with Good Tidings. The staff are beyond stellar. Luke scheduled our service with priority due to our repair issues. Brian came to see our repair problems & gave us 6 different repair options to fit our budget. He showed up on time & left our home clean of debris from the repair. Dont waste your time looking for your next plumbing services. Call Good Tidings & save yourself from stress.

Sa
Review №9

I want to thank Luke for working with me on scheduling and Brian and Keith for the work they did today. I had a hard time finding a company to come out quickly initially, but with a few helpful phone calls, Luke was able to find a time sooner than anyone else that worked for us. Brian arrived early within our scheduled morning window and took his time to make a thorough and informed assessment of our leak. He was very patient and helpful answering all of my questions, some not even about the problem at hand. We agreed on how to proceed and he and Keith were done with the work by early afternoon. Brian tested the work repeatedly to ensure all was well. Cost of the job was very reasonable and it is a relief to have this completed so smoothly and with such good service. I have another planned project in mind and will be calling Good Tidings for their help. I would highly recommend them to anyone who feels like they don’t know where to start in terms of finding a plumber.

AJ
Review №10

This company is AMAZING, I would recommend them to anyone who needs any plumbing services. They have great time slots for service and their professionalism as well as customer service is top notch.The only reason this isnt a 5-Star review is the price is a little on the high side. Still worth it and will use them again!

Pa
Review №11

Extremely satisfied with Good Tidings! Great staff from the initial phone call placed to the excellent service performed by Steve the technician. Everything was explained about the work needed to be done, not to mention their trucks are fully stocked with various parts in order to complete the repair. Great company with most importantly, integrity!! Would highly recommend Good Tidings!!

Ro
Review №12

Mark was an amazing plumber. He was efficient and did excellent work. I cannot say enough about the service I received. Thank you!

To
Review №13

Wow Steve and Roy came did an evaluation and review of the issue laid out several different methods I could take to fix the issue! Both were super professional and nice I’m definitely using them for my heating plumbing ac needs going forward! Thank you

Jo
Review №14

Our boiler went out on a Sunday and Good Tidings was able to dispatch someone that day to evaluate. They could not fix right away but did leave enough space heaters to keep us warm as the night temperature was in the high 20’s. They were able to fix the issue with new parts on Monday morning. They even were able to correct a thermostat that was not installed correctly by someone else. Very happy with the service we receive every time. Would highly recommend Good Tidings!

Ty
Review №15

Good Tidings was a God send this morning. We had a leaking pipe that was causing lots of water on the floor of our laundry room. After a sleepless night we called them around 7:30am this morning after the plumber we first contacted stated they didnt have anyone that could come out today. I spoke to Chelsea who took all of the information and said someone would be calling back within an hour. About 15 minutes later Luke called and said they had someone available and they could be to my house between 8 and 9am. Within the hour Mark and James arrived, assessed what needed to be done and got to work. By 9:30 our pipe was replaced and everything was in working order. They were professional and courteous. We will definitely use them again in the future. Their service was exceptional.

Ke
Review №16

Good Tidings provides excellent service at a competitive price. The team explains everything and was able to replace my water heater within a few hours of my initial call. I have used Good Tidings several times and highly recommend them.

Ka
Review №17

Service was awesome and they were very professional. We weren’t expecting them back until Thursday and they came back the next day with the part and we were able to get our heat working again !We really appreciate you guys coming out during this winter wonderland when most people wouldn’t.Thank you so would I would definitely recommend

Mi
Review №18

Brian, was extremely helpful with explaining everything that was needed to turn the head back on in my house and to make it function properly! 5 stars all the way! I will be returning in the future for more business!

Mi
Review №19

Hard working. Takes his time to do the job right. Checked to make sure it was working. Spent the time when additional problems were found. Cleaned up after himself. Gave an accurate estimate as to the cost of repair. Honest gave an accurate estimate as to time of arrival. Sent an e mail with the picture of the plumber. Highly recommend and have used this company multiple times in the past with great results.

Al
Review №20

Installers were excellent! Very professional. I recommend highly.

Li
Review №21

Excellent same day service and Joe is fantastic. Explained everything to be done and provided pricing prior to beginning work. Work done within an hour and will absolutely use Good Tidings again

Al
Review №22

Everyone from the Customer Service to the plumber (Mark) was a pleasure to work with. They will never steer you wrong. I would give 10 stars if I could. They have a customer for life

Ma
Review №23

They showed up on time, did what they had to do — explaining as they went — and did the job RIGHT the first time. Steve was great. Will count on them in the future.

La
Review №24

It was a pleasure working with this company. It was done quickly and they did a great job. The whole team was friendly and professional. They worked with us to find a suitable package to fit our budget.

Ki
Review №25

This is truly the best experience I have ever had with a service company. Brian and Chris were the best, police, clean and extremely knowledgeable. I can honestly say they went above and beyond my expectations. I would recommend this company in a heartbeat. From the initial call and speaking with Luke in the office they live up to their name.

Ca
Review №26

Pros: Customer service excellent-responded quickly-updated me on any changes -very friendly. Cons? only needed a shut-off valve installed on toilet. They Installed heavy duty-brass valve, copper supply pipe & seal (requested a cheaper one but was told that’s what they supply) Time was not even an hour. $280.00. ( Also tried to talk me into a has heating contract.)

Ke
Review №27

Great experience. They were fast and professional. Our tech Mark gave me a few options. Will use them again.

To
Review №28

FIVE STARS. Steve and his partner were fantastic. They came quickly, which during an emergency is really important. They were professional and courteous, and answered all my plumbing questions. They were able to remove the old water heater, vacuum up the flooding and install a brand new heater within a few hours! Its never a good day to find a major appliance has gone bust, or to find a flood in your basement, but this really could not have gone better. I barely had to even stop working myself, and they cleaned up after themselves. Grateful to have such knowledgeable expert plumbers able to come at a moments notice. If you have any issues these are the guys to call.

Pa
Review №29

Used Good Tidings twice: once in late June when the A/C went out and then just recently to do some repairs & maintenance on the furnace. Both times they were totally professional and reliable - from the initial phone call to the specialist explaining the work being done as well as the billing process. Very thankful for their service and highly, highly recommend.

Ma
Review №30

This company seems to prey on the helpless. Was charged $3000 to install a hot water heater! Also, when I called to have my AC unit looked at. They claimed I needed a new condenser motor and had to be special ordered. The quoted cost for the part was $500 and another $500 for install ($1000 total) The exact part was on Amazon for $120. I showed the tech and he was speechless. They try to rip your eyes out and hope you have no idea of true costs.

Ca
Review №31

Brian was very professional and friendly. He explained everything to me clearly. The rep on the phone was also very friendly and kept in contact with me on Brians arrival. I will use the Company again for any of my plumbing and heating problems.Thanks guys for making this first time home owner feel comfortable!

Br
Review №32

We needed to replace a 50 gallon gas hot water heater. Good tidings was great. I spoke to someone Saturday night. Spoke to someone again this morning (Monday). They came and installed it same day. Couldn’t be happier

Er
Review №33

They demonstrated excellent communication skills with initial call back and communication of when they would come Steve was knowledgeable skilled had a good time management skills and cleaned up as if our problem was never there. He cleaned up our emergency situation of a broken PVC pipe and some pump I think you so much and highly recommend good tidings to friends and family

Mi
Review №34

Quick and friendly. Quotes multiple repair options at different price points and explains the pros and cons of each.

ma
Review №35

Good Tidings gave us 7 out of 5 stars service. Steve came and gave us great and polite and professional service from start to finish. I would recommend them for all your plumbing and Hvac needs.

An
Review №36

My Tech Joe was excellent he was on time, prompt and very thorough, he explained all that he was going to do in detail and completed the job in a very timely fashion...kudos to Joe...thank you for the service and for the techs that you employ within your company..

Je
Review №37

Weve had the nice folks at Good Tidings come by to take care of 2 separate problems we had and they did such a fantastic job if taking care of them. They were professional, courteous, and did the jobs very quickly. They even text you with a picture of the worker theyve sent to your home with a small bio on them with some of their interests so as soon as they came to the door they were no longer strangers to us. I hope we dont have issues with our heating and plumbing, but if we do we know who were gonna call again. Thank you so much for doing such an incredible job.

Sh
Review №38

Mark and Mike arrived within the estimated time, only about an hour after I called. An entire 2 drain replacement and boiler check were completed within an hour, perfectly done. They were respectful, knowledgeable, and very skilled.

Bu
Review №39

Absolutely earned their 5 stars. Not the cheapest service, but I got professional and personal customer service from Luke at the office. Theyre wonderful! My new go to plumbers.

Ch
Review №40

I will never use anyone else. I am always so happy with their services.

Ca
Review №41

Good Tidings was Efficient, Punctual and Friendly. Brian and Chris were very professional and timely on repairing my heating and drainage system. They were very neat, clean and cooperative. They even helped me with identifying and labeling my thermostats. I would definitely refer them moving forward and look forward to using them again.

CC
Review №42

Undoubtedly, the worst news $ a homeowner can get is your heating system has to be replaced. I have owned this home for 24 years, replaced heating unit twice, water heater twice, roof, plumbing, electrical, absolutely everything: and I have NEVER been more pleased with a company than now. I can say without hesitation I am so very grateful I chose Good Tidings to replace my unit. HONEST, PATIENT, PROFESSIONAL and most importantly, they have INTEGRITY. During the 2 day job, I met 7 employees total, and I was impressed with every single one of them. They speak to each other with total respect, explain every step, gave me choices and options, and were happy to answer any questions I had. They patiently taught each other along the way, worked together, these installers are VERY WELL TRAINED. I must give a shout out to the owner: I believe it reflects on his companies reputation. His hiring choices, training and clearly conveying his expectations for his staff; , ultimately proves there are no salesmen here, only extremely qualified plumbers who make sure you are happy when they leave. I am happy and will definitely recommend.

Ma
Review №43

The guys from Good Tidings quickly diagnosed the source of the leaks in my basement’s pipes, and they gave me several options for repairing them. They worked tirelessly all day to make the repairs and upgrades I had opted for. They went above and beyond and labeled the various valves in my basement and made me aware of other items to keep an eye on. I appreciate their quality work that I can trust.

Fr
Review №44

We can’t say enough positive things about Good Tidings Plumbing. Mark, the plumber who came to our house, was very friendly and extremely knowledgeable and went above and beyond to ensure our complete customer satisfaction. We would definitely recommend Good Tidings Plumbing.

St
Review №45

When we discovered a leak in our basement, we needed help fast. Called Good Tidings on Saturday evening, had an appointment scheduled the next morning. Mark arrived promptly, and was exceptionally professional and respectful of our home. He assessed the situation and provided a solution that addressed the leak. Highly recommend and would use their service again.

Br
Review №46

Mark was great. He identified and repaired the problem without turning it into a bigger job then it had to be. They were neat and prepared for the job. Couldnt be happier with the company. Will definitely use them from now on.

Ma
Review №47

Mark was very professional and explained work thoroughly. Will continue to use Good Tidings for all of our heating/ cooling needs. Thanks

Ma
Review №48

Great customer service and extremely knowledgeable. I will definitely use them again, highly recommended. Thank you Steve!!!!

Fr
Review №49

Steve was amazing and very knowledgeable. He also came on short notice which I really appreciated. I will recommend Steve for regular plumbing needs and emergencies.

Ke
Review №50

I noticed my water heater was leaking a couple days ago and finally went . I can’t survive without hot water so I gave Good Tidings a call and explained to them what happened. They arrived at my house at 8 am sharp the very next day. They replaced my water heater in about an hour . The 2 technicians that came(Rob and Ray)were very polite and professional and answered any questions that I had and explained everything I needed to know. Everything is working beautifully now and I have hot water at last. THANK YOU Good Tidings!!! 10 stars for sure ⭐️. Any plumbing, heating or cooling needs, make sure to give Good Tidings a call!!I also used this business another time august 2021 to replace my toilet.My toilet was so old, it kept clogging, it would overflow, the water pressure wasn’t the strongest to any extent and I could not deal with it any longer . I gave good tidings a call, and the service rep was the best at dispatching a technician to my house next day. Early the next day, Luke from good tidings gave me a call to inform me that their technician Brian will be showing up to my house within the half hour. Luke was very pleasant to deal with and made me feel very at ease even on the phone. Brian got to my house with a smile and a very friendly attitude . I welcomed him in and explained all the problems I was having with said toilet, and he discussed with me a couple different options and packages I can choose . I chose one and he replaced my toilet same day. The new one is great and I could not be any more pleased from a business than I was that day . I also had him replace my kitchen faucet because it was so old and needed an update as well as my shower handles because they were old as well and needed to be fixed and weren’t working properly . This business deserves way past 10 stars ⭐️ and so does Brian and luke as well. Brian is a immaculate service technician and I put all my trust into him and he did not let me down one bit . I definitely recommend Brian and I definitely Will be requesting him should I need anything from this company In the future. Thank you so much good tidings for everything . You guys are the best !!!!

Ca
Review №51

Brian, the service technician, came within a timely manner, was friendly, clean and took safety precautions for COVID-19. He explained everything in great detail, answered all my questions and there was no pressure on what “package” for repairs to pick. He then made sure I understood my new system before cleaning up and heading out.

St
Review №52

This was my 2nd time using Good Tidings in an emergency plumbing situation. I also recommended them for a HVAC issue at a friends house awhile back.Brian was awesome. Not only a nice guy who I got along well with personally, but he knew exactly where he was going and what he was doing diagnosing and fixing my issue. We had a few severe blockages that were causing flooding issues in my family room last night and by 7:30 this morning, Brian had arrived, by 8 the issues were diagnosed and by 9 everything was fixed and he was on his way.They are very Covid safe. Brian kept his distance, wore his mask and did everything he could to clean up after himself, which I cant say about every plumbing service I have used. The only time I had to get close was to sign the IPad quickly.Its not necessarily the cheapest service out there, but if you want a job done quickly and correctly, it rarely is. They are very up front with their pricing, which is really the most important thing. They make sure you know what youre looking at before they start doing anything.Just enjoyed a nice hot shower without fear of flooding my family room again.Thanks again Brian! Hope to not need another plumber for a long time, but when I do, I plan to call Good Tidings.P.S. if you have regular unavoidable plumbing issues as we have had, sign up for their VIP program. It will cost you a few bucks up front, but it does take down the bills pretty substantially. Im glad I did last time. I plan to use them again to install the water hookup on my new fridge when Covid is over.Thank you again Good Tidings!

Ma
Review №53

Steven came to our house to fix an issue we had with our plumbing. He fixed it extremely quickly and was very helpful with giving us all of our options and what he recommended. He was also very friendly and we appreciated how careful he was with his mask and gloves during these tough times. We were thrilled with this experience and will definitely recommend Good Tidings to friends and family in need!

Jo
Review №54

Good Tidings was terrific, as usual. They arrived promptly, within the range of when they said they would be here, and were professional and friendly. They answered our questions, explained what had happened with the water condenser unit on the air conditioner, and fixed it quickly and efficiently. We continue to be very pleased with these local plumbers, and would strongly recommend them to others.

De
Review №55

My friend recommended them and I was so impressed with the professionalism from the initial call to the end of the job!! I highly recommend them!

Fr
Review №56

Amazing Service!! Mark the technician arrived on time and was super professional and knowledgeable. Explained the problem and solution to my sump pump problem. Highly recommend!! If I could give 6 stars I would!

Pe
Review №57

Shoutout to our service technician Brian for his professionalism and friendly manner! Will recommend Good Tidings to friends and family.

Ch
Review №58

Keith and Steve were very professional, explained their findings. Luke organized the schedule to have the techs onsite today (within the hour). I will use Good tidings going forward. If you dont have a reliable service, give them a call, You will not be disappointed. Thanks Guys

Ca
Review №59

This was our second time using this business for an issue that became problematic. I received prompt notification of when the individual wouldarrive, as well as a photo identification. Mark was very pleasant and professional. He assessed the issue, and told me the anticipated cost. Mark worked efficiently to address the problem, and cleaned up the work area when completed. Thank you for sending such a kind professional to our home!!!!

Ro
Review №60

Steve did an amazing job. He was here in a timely manner, kept us informed of the problem and work that needed to be done, was polite and kept the work area clean. The problem was resolved quickly. Steve was very knowledgeable and friendly during his visit. He took great care of our home and did an excellent job with the repair. We are both happy and pleased with his service and the treatment we received while he was working with us.

Ma
Review №61

Service nothing short of awesome! “Brian” was extremely knowledgeable of the system and offered a few options to repair. Highly recommend!

Ma
Review №62

If I could give them 6 stars, I would. They were that good in all areas / aspects.

ay
Review №63

We had Steven came to our new home for washer installation, Steven was professional and very informative. Steven patiently explained to me about the installation and asked me if I have any questions after.

Am
Review №64

Amazing experience with Good Tidings. They gave us several options for repairing our HVAC or replacing it. They were timely, respectful, and professional. I will only use Good Tidings in the future.

Li
Review №65

Steve and Keith were amazing! Squeezed me in on a day that my daughter was coming home from the hospital having surgery and desperately needed heat working. They were on time, friendly, professional and honest. Do yourself a favor..... if you have a piano, let him play on his way out!!! I’ve never heard such beautiful music in my life - such a special treat!

J
Review №66

Technician came in for routine maintenance of my HVAC unit along with boiler flush. I was impressed with his professionalism and thoroughness. He answered all of my questions and took the time to go into further details. I appreciated his honesty and candor. I would definitely go with Good Tidings again for all of my HVAC needs.

Ma
Review №67

I was extremely satisfied with the service. They were professional and quick. Were able to come the same day take care of my plumbing issue. Would highly recommend.

Iv
Review №68

Great service. Really love their professionalism and quick response. Brian and Chris went above and beyond to answer our questions. I highly recommend Good Tidings.

Ru
Review №69

Brian very professional, confident and did an excellent job. Appreciate Good Tidings coming out right away. Seems expensive but overall 5 star experience.

Ri
Review №70

After assessing the job, Dave proceeded to offer me various pricing options for the repairs I needed. He was thorough in his explanation of the repairs he would make. Dave was exceedingly professional and responsive to all my questions. Good Tidings completed my job in reasonable time, did highly professional work and left my home as clean as they found it. Love their workmanship and will highly recommend Good Tidings to my neighbors and friends. Great job!!

Al
Review №71

This is our 3rd time using Good Tidings and I can’t say enough great things about them! They fixed a big plumbing issue we had in our bathroom and more recently an issue with our boiler. They’re always friendly, professional and very fast with appointment scheduling and doing work. Their prices are reasonable, they explain everything along the way and all of their employees are very knowledgeable. I would recommend Good Tidings to anyone in need of an amazing plumber and heating and cooling company. So happy to have found them!

Er
Review №72

Good Tidings was helpful from the time I first scanned their new website (easy to navigate and you see all the plumbers right there lined up in front of their pretty trucks). I discussed the project with Luke who was responsive and helpful setting up an appointment - then they called the day of, to let me know Steve was on the way. Steve and I went over the details of the project and they were very accommodating and helpful with pricing and the job (still in progress_ is so far very satisfactory) - 5 stars!

Dr
Review №73

Consistently strong service. This particular issue was a broken sump pump, and technician had materials in the truck and fixed within an hour.

De
Review №74

From my first contact with this company (Luke) they were polite, responsive to my needs and punctual. They included several call backs letting me know who was coming for my service request, including a picture and bio of the individual. When Steven arrived he was extremely receptive to my needs, polite and very respectful of my new home. He even put a company mat outside my front door to wipe his feet as he came and went to his truck for various items he needed for my repair. He went above and beyond to clean up thoroughly under my kitchen sink, an area I had not even gotten to yet since I just bought this home. I honestly felt like Steven was Family from the moment I met him. I would HIGHLY RECOMMEND this company for any of your plumbing, heating or cooling needs. They have certainly retained me as a customer for life! When they say Your Comfort is Our Calling, they mean it. Thank you Good Tidings! Great job!

Ed
Review №75

I needed my central air system to be repaired. I called GoodTidings and it was fixed the following day. Very friendly staff on the phone, and excellent service. Im back to having a cool interior!They did an excellent job. I put them in my contact list as the go-to guys for anything related to my AC, plumbing, and heating.

Ja
Review №76

From the first phone call to the completion of the job, each employee was courteous and interested in our situation. They arrived when they said they would (even on New Year’s Eve, they accommodated our schedule). Everything was explained thoroughly, including options for the repair/replacement of our water heater. The men who completed the work were knowledgeable, skilled, and friendly.We have used Good Tidings for years, and we have never been disappointed in their work.We’ve recommended them numerous times, and will continue to do so.

de
Review №77

Currently we are in need of some much needed work including a new boiler in our home. From the moment i called the office with all my silly questions to my husband meeting with Rob we feel so much more comfortable using Good tidings!! Rob has a great joyful personality along with knowledge and truly knows how to make a 5 star review difficult when i want to give 10 stars but 5 is the highest. More comments to follow

Ju
Review №78

Weve always been served well by Good Tidings. The employees are friendly and polite and know what theyre doing. My only objection is that they always try to sell us something more than we were looking for. Since it happens every time I cant tell if we really need whatever it is or if its just a sales pitch. Other than that, I can really recommend them.

Na
Review №79

Good Tidings saved my vacation! I had a house sitter at my home with my 4 dogs when I got a text from her that the heat had stopped working. Quickly I called my regular heating company and they did not respond to my call. Stressed, I began googling heating companies in the neighboring towns and was impressed with Good Tidings website. Not only did they respond immediately but they went right over to my house and got the heat working temporarily because they had to order a part for a permanent solution. They came back when the part came in and did get the heat working. After a few days we had another issue and they cam right over again and found another faulty part. When that part came in it was installed and all is perfect. I will now be switching to Good Tidings for our heat, cooling and plumbing.

Jo
Review №80

Steven was knowledgeable and professional. He did a great job.

Ji
Review №81

BE SUPER CAREFUL WITH THE OWNER & HIS FIRM. Consider strongly using someone else. The $49.99 charge that allegedly comes off the bill didnt for me. I had a simple query that I needed clarified. The owner called me, (David McKenna) shouted over and berated me. Told me I was droning on and the customer is not always correct. My kids were in the car listening and were shocked. This household has been a user of Good Tidings for as long as I remember. After this appalling experience, I have ended the relationship. Plenty of other firms out there. Use them.

Cr
Review №82

Do not be fooled by all of the public reviews. Dont worry though, if you call them once, they will continue to follow up with you weekly making you think they are great- and then when you give them the job they wont show. Great customer service. I called for a small service job, was told definitely October 31st someone will arrive, and they will call to confirm at 7am that morning. 10/31- no called me, I call in at 11am, to follow up and they claim they were never definitely coming, only trying to fit me in the schedule. They then put me on the schedule for that Friday, Saturday, Sunday and Monday. STILL no one has come, or called. To top it off, they charge $49.99 regardless to come estimate the job. Taking my business to small business.

Ed
Review №83

After an emergency with our water heater left our basement flooded we contacted this company for help. They got to us in less than 90 minutes and immediately recognized the water heater was done. Working by himself Stephen was able to remove the existing water heater, bring it upstairs and store it on the side of our house in the event the insurance adjuster needed to examine it. He then presented us with options for a replacement detailing many different payment structures. Knowing nothing about plumbing myself I deferred to his opinion and appreciated that he didn’t just go straight to the most expensive option, rather a middle one that also includes an air conditioning tune up at a discounted rate. Stephen then worked well into the night installing the replacement and insuring we were fully operational. A few days later a different member of their team came by to pick up the old heater. They emailed me a profile with a picture of the person who would be coming, which I very much appreciated from a security standpoint.My entire experience with this company had been phenomenal. Considering my interactions with them were coming at a catastrophic time for my home, they really did a great job working around that chaos as my basement was still flooded the entire time the work was being done. Stephen was as professional, courteous and knowledgeable as you would want from anyone working in your home. I have a few non-emergency plumbing jobs around the house and I am glad I’ve put them off because I’d rather they go to Good Tidings than anyone else.

Al
Review №84

Good Tidings has taken care of HVAC, etc. for my mother and myself for a good number of years. The technicians are professional, knowledgeable, and genuinely kind! All options as well as VIP service are discussed. If a repair or installation becomes rather involved, payment plans are offered. We’ve never been disappointed with their work. I ask a lot of questions whenever a repair is being fixed, and the technicians patiently explain the process. Thank you Good Tidings!

jo
Review №85

I recently used Good Tidings to repair an issue with my furnace. Steve was the technician who arrived at my home and he was extremely knowledgeable and professional. I’m very satisfied with the work done and would gladly use Good Tidings for any future heating or cooling issues.

De
Review №86

I’ve been using Good Tidings for several years now. They’ve always provided great service, usually the same day. All of the technicians are knowledgeable and take the time to explain your options. Technician Brian has provided service several times. He has always been friendly and works quickly and efficiently. I have a VIP membership which saves me money on every visit. I highly recommend!

Ar
Review №87

Well explained the works to be done, very professional people .steven , bruno , roi...thanks

Ke
Review №88

My tech Matt was awesome. He was knowledgeable, honest and an excellent worker. He was able to figure out the issue with my heating system quickly and have me up in running within a couple hours. I would highly recommend him and Good Tidings for all your heating/cooling needs.

Jo
Review №89

They are very professional would highly recommend them.

Kr
Review №90

Good Tidings has done a good job for us. We have needed them in a pinch on a holiday weekend and they were able to send someone over within the time frame promised. Adrian has been our technician over the past couple of weeks. He has always been polite and courteous. He takes the time to explain what is wrong and gives us all the necessary information to make decisions in either repairing or replacing our appliances. We highly recommend Good Tidings.

am
Review №91

Good Tidings always does an incredible, safe job and everyone at the company is always super pleasant and lovely to work with. We’ve gone with them multiple times now and are always satisfied with the job they do! Thanks to everyone on the Good Tidings team from reception to scheduling to the plumbers themselves!

C
Review №92

We had a leaking radiator that we had to disconnect and unfortunately we were unable to fix ourselves. Cool Tidings came to the rescue! From the initial call the response was immediate, to our service provider Brian, we were provided multiple solutions at various price points and all was explained so we could decide our best option. No sales pitching here, would highly recommend Cool Tidings for your emergency and regular maintenance. They just earned us as repeat customers...

DE
Review №93

I have used this company many times over the years for either heating problems or clogged drains. They are very professional, clean and gives 2 hour window on when they will arrive. Steven has been here multiple times and I cannot say anything bad about him. He comes in with a smile and is so polite. Whatever he works on, he leaves the area spotless. I would recommend Good Tidings to everyone that needs a great plumbing company.

Ke
Review №94

Quick, efficient, and above all a pleasure to have in our home. They will be our first choice with any HVAC needs.

Ro
Review №95

Brian replaced my Hot Water Heater last week. He did a fantastic job. The Water Heater is running great.Brian was a complete Gentleman, was neat and considerate of my house.He was experienced and precise. I would highly recommend Brian for his outstanding work.Thank you

Al
Review №96

Steven came by tonight and quoted a fair price on a unit that we needed. Fast. Thorough and wasn’t too outlandish. Brian installed the new heater and got me squared away in an hour.I found them from google reviews. Looks like they’ve been killing it this month. All 5-stars and I’m leaving one for them as well.These guys are legit. Can’t go wrong.-Fanwood resident

Ke
Review №97

Steve and his brother came and fixed an extremely urgent plumbing problem in a short period of time with the utmost courtesy and professionalism. Would highly recommend Good tidings (and Steve) in the future to any and all within their service area!

Jo
Review №98

We noticed our hot water heater leaking on the evening of July 3rd. We thought wed never find someone to help us on a holiday. We called Good Tidings that evening. They had an actual person there to answer the phone. She said she would dispatch a technician first thing in the morning. Great communication via email, text and phone. Brian & Mike were very polite, took the time to explain our options. They were able to replace our hot water heater immediately which was a relief to us. They did a neat and clean job. We were very happy! We also appreciated that there was not a holiday surcharge. Very good customer service.

Ha
Review №99

Just had Steven out to service both of our furnaces before winter and he was very efficient. I’ve been using Good Tidings for awhile and the techs are always so pleasant and professional. Always come within their time window too, the customer service is excellent. I’d highly recommend Good Tidings.

Ka
Review №100

Good Tidings is a reliable, honest and respectful company. Their employees are very professional and nice. We have used them for our plumbing and HVAC for many many years. We would never consider using anyone else.

Information
12 Photos
100 Comments
4.7 Rating
  • Address:1225 Westfield Ave, Clark, NJ 07066, United States
  • Site:https://goodtidingscomfort.com/
  • Phone:+1 800-945-0400
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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