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Caliber Collision
811 Route 130 S, Cinnaminson, NJ 08077, United States
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Al
Review №1

Such a seamless and headache free experience with Caliber Collision. Customer service was fantastic and Ben was able to take care of my car rental for me and they literally found a car for me on the spot that day. I was updated via text with the progress of the repair and it was ready and delivered, clean, and looking great on the day that was promised.Would absolutely recommend!

El
Review №2

I like the fact that they didnt have me leave my truck there until the parts came in since it was still drivable. Ben the estimator and the lady at the in the front were pleasant to deal with. Im sorry I didnt get your name. The truck wasnt there long and I would get occasional updates on the progress.

Ro
Review №3

We recently brought our car in that had fender damage from a falling tree branch. The staff was excellent. The repair job they performed was very impressive. They not only did it professionally and flawlessly, but did it in only 2 days. We could not be more pleased with the job they did, and the way they treated us. I would recommend this body repair shop to anyone if they treat all their customers the way my wife and I were treated there.

Mi
Review №4

Perfect repair, smooth coordination with the insurance company, reasonable cost, lifetime warranty while I own the car, finished ahead of schedule, nice staff, kept me informed.

Me
Review №5

The shop did a fantastic job with my car, communicating with my insurance company, assisting me with returning my rental car, and keeping me updated on the progress every step of the way! Ben was awesome!! I would recommend them EVERY TIME!

Ki
Review №6

Caliber Collision Cinnaminson is a great place. I have used them twice after my automobile was damaged. They are professional, courteous and kept me informed during the entire process. My car was ready as promised and looked new. Thank you Caliber Collision for another fantastic job!

do
Review №7

Communication is key in business, and Andre and Ben did that. And im pleased. Knowing whats going on is a peace of mind.Will recommend, and Andre went above expectations today with me.And thats good service .

Ni
Review №8

When I tell you they are the real deal. THEY WERE FAST AND THE COMMUNICATION BETWEEN THEM AND MYSELF WAS GREAT. They kept me in the loop and they fixed my car before the expected date. The process was super easy and the customer service is top notch. Just when I was starting to believe all car places are a rip off and trying to take advantage of you, nope they proved me wrong and I RECOMMEND THEM FOR ALL YOUR BODY WORK NEEDS. Thank you for treating the customer with such respect. YOU DEFINITELY HAVE A CUSTOMER IN ME FOR LIFE. Keep doing the great work you do.

Sp
Review №9

I cant thank the staff enough at Caliber Collision for their good and cleaned job! I was very excited when I saw my truck, I couldnt stopped smiling!! They are friendly people!! My truck was cleaned in and out when I picked it up from Caliber Collision after it was repaired. I highly recommend Caliber Collision to anyone that want to get his/ her vehicle repair or fix. Theyre the best....

La
Review №10

My daughter was in an accident and we opted to have Caliber Collision repair the damage and they were wonderful from the very beginning to the very end.The repairs look great and it looks like the car was never in an accident!We highly recommend Caliber Collision to anyone that may need their services!

BL
Review №11

From start to finish, they were very professional very informative and works hard to get your vehicle back to you in a timely matter. We’ll use them again if need be

Si
Review №12

Joseph Dicastelnuovo is your guy if you want honest estimate for your auto body repairs. He was courteous, professional and he was honest with me when he told me that what I needed was really a very minor repair. I bet that if I went somewhere else, they would just give me an estimate that would cost me more than I needed! Definitely, coming back to him if I need something repaired. 10/10 Caliber Collision made my holidays! Highly recommended!

Jo
Review №13

I would like to thank the team at Caliber Collision for a job well done. I especially want to thank the General manager Andre Hunter for his professionalism and exceptional customer service provided to me while the team worked on my vehicle. i will certainly recommend others and come here when needed. I cannot thank you guys enough for your service and hard work. I give this place 5 stars!!!

An
Review №14

Was in an accident and caliber collison fixed me right up. i couldnt be happier

do
Review №15

My car looks amazing, the details down to the lines were sharp and precise. The colors match. I love it!! The General Manager, Andrea Hunter was very professional and a huge help, as well as his team. I was very satisfied. Keep up the great customer service.

La
Review №16

The staff at this location is top notch. I never had to contact the office. They were on top of everything. The work was done very well. My car was returned to me clean and fresh. I am very satisfied and would highly recommended this shop.

Ki
Review №17

I was rear ended and from the first phone cal to get an estimate, to the very end of pickup these gentlemen were thorough. I was kept abreast of repairs and time of completion. I highly recommend them!

Ke
Review №18

The customer service here was the best. Everyone was so friendly. I would like to thank the manger Andre Hunter for putting things in basic terms for me and helping me understand the problems my car was having. Everything got taken care of in a timely manner. Thank you guys so much! I will be returning if I have any further issues!!!

An
Review №19

My Landrover Discovery was taken to Caliber Collision after a large tree had fallen on it. They did an amazing job fixing all the body damage. When I picked it up, it looked as good as the day I drove it off the car lot.

Ry
Review №20

Your team was awesome. They kept me updated through out the entire process. My car looks great! Thank for a job well done!

De
Review №21

The team at caliber were excellent, they made my experience as smooth as possible. the people were not only professional but they were so kind and generous. thank you, thank you, thank you!!!!!

Sh
Review №22

This location is the absolute best! During what would be a stressful situation, the team at Cinnaminson’s Caliber Collision did everything to make my life easier. Joe DiCastelnuovo was a great representative of the company. Extremely responsive to calls and emails, knew exactly who I was and what stage of repair of my car was in before I could finish saying hello.u2028u2028The repair was Grade A as well. My car looks no different now than it did before the accident, no issue with body panels aligning and perfect paint matching.Overall great experience and I’m very happy with my choice to bring my car to this location for repair. I would recommend this location to anyone in the area.

Hu
Review №23

Joe and his staff were professional and courteous throughout the process. Their work speaks for itself. A+

Fr
Review №24

It was a pleasant experience. Very professional and friendly staff. My car was repaired sooner than promised. I would recommend this CC location to anyone looking to have auto body work done.

Sp
Review №25

My new bumper looked better then when I first got the car. (Customer/front desk person service confused me )

Jo
Review №26

Friendly staff. I greatly appreciate their updates and communications by text message as I wasnt always available to take phone calls.

To
Review №27

Great place to have your car body repaired there. They did take longer than expected but the outcome was great. I would never know the car was sideswiped after they finished with it.

Sa
Review №28

Taking my car to Caliber has been the absolute worst experience. I had to return it to the shop 5 times after its initial return to me, twice having it towed back. Once it was because a tire they replaced wouldn’t hold air. They said they fixed it but I still have to fill the tire once a week, so it is obviously not fixed. The first time my car was returned, the technicians left trash in the car (theirs, not mine- rags, sponges, paper towels and a drink bottle), and the car was missing pieces, parts were not fixed properly and a huge scratch was left in the leather of my driver’s seat. Manager Mike said he fixed the other issues but that there was no good fix for the scratch one of the techs left in my leather and offered “his apologies.” I had to go back again after having these issues fixed because they left a sticker between the seams of my car and the tire was low again. I mentioned the transmission driving weird and was told there was nothing wrong and that it wasn’t “that tire” that was making the light come on.This last time, I insisted there was a problem with the transmission and was dismissed. They kept my car for a week, claimed they took it to a transmission specialist and that there was nothing wrong but refuse to tell me the name of the transmission specialist or show me any report from one. Today the car broke down, transmission overheated and I had to have it towed back again. As I write this, my car is at Caliber, again, or so I assume because they do not even call to let me know when they’ve received the vehicle from the tow company. At this point I have no reason to believe I will get my car back without any problems.Any communication with the shop requires multiple calls and to be told “we’ll call you back” which doesn’t happen for days if at all. I have now dealt with two different managers, neither of which seem to know much about cars at all. When I finally do get someone on the phone they are condescending and refuse to address the problem. Andre’s response to me today regarding my transmission problem was uninformed to say the least- “so you’re telling me the transmission fluid is low.” Well, being that he supposedly took it to a transmission expert less than two weeks ago, I would hope they’d checked that. I know I did before bringing it back in. As the manager of an establishment that has obviously screwed up in every way regarding my vehicle, he was also pretty unwilling to fix the problem at first. He did eventually have my car towed back and a rental car secured, but as I mentioned before I have no faith that it will actually be repaired and I am currently looking for other recourse for the problem.Since my insurance was involved I had no choice but to keep going back but I will never return to this establishment after this and probably won’t return to any Caliber or Abra. This has been the worst headache and it could have been avoidable had they done their due diligence from the start and actually checked for mechanical problems like I asked them to instead of just addressing the body damage to my car.TL;DR: Go somewhere else.

Kr
Review №29

Everyone was really helpful there, especially Denise who was super friendly and took care of all my car issues. However, getting a rental was one of the issues I had just because I underage to get one but they could have been more clear when I asked about it on the phone. One of the guys was really nice and genuinely cared about the personal issues I was having in regards to my car. Collision Max has really good staff overall. Thank you so much for your help!

B
Review №30

Great work and on budget.

Ma
Review №31

Great service,they did an amazing job! They returned it washed inside and out.I would highly recommend them.

Ju
Review №32

Great work, fast, no hassle. all around great experience.

Mi
Review №33

I have taken my vehicle to caliber Cinnaminson twice and as always great work and good people

Ma
Review №34

Great customer service and good quality work 👌

T
Review №35

The service & repair was excellent.

Li
Review №36

Great service. Did a great job on my Jeep. They returned it washed inside and out. Would recommend them.

Ol
Review №37

Car looks as good as new thanks to the team at CC.

Kr
Review №38

Absolutely amazing work! Our car looks brand new and runs great!

ma
Review №39

Great service

Ke
Review №40

I gave 2 stars only. I was in an accident in October 2018 and was referred here by my insurance company. Last week I was riding down the highway and the entire lining flew off my window.I called to speak with someone and I felt like I was unimportant and my matter was small. I was then told they needed to order a part and it would only take a few days to come in.One week later, I called to see if part had arrived and now was told the end of the week.I wouldn’t recommend this particular Collison Max to anyone

Sh
Review №41

Denise in the front office is amazing. She knows her stuff and runs the show with ease. They do incredible work restoring hurt cars to their former glory.

Ed
Review №42

Great people. Serviced quickly.

PA
Review №43

Joe was excellent!

Ja
Review №44

This place has gone downhill and quickly. I dropped my car off on a Friday, and was told by the front desk woman that it would be ~10 days, and I would be kept abreast on the status of the repairs. Almost an entire week goes by with no word. At this point I call them, and I am told they found additional damage. Why they wouldnt think to contact me earlier in the week to let me know this is beyond me. But either way, their inital story was that the appraiser would be out the next day(Friday) to inspect the car. Friday comes and goes no call, so I call to find out if the appraiser has been out and they say its now Monday or Tuesday of the next week. My insurance, which I contacted Monday, says they received nothing from them until Monday. Needless to say after the appraiser finally looked at the vehicle on Tuesday, it took them roughly 3 days to fix the car(keeping in mind the whole first week my car wasnt even worked on). So when I finally pick up the car, they dont seem to know how they are being paid. Even though when I dropped the car off over 2 weeks ago, I filled out a Direction of Payment so the insurance would pay them directly. But I guess somewhere in the unorganized heaps they call desks that paperwork got lost and never processed. But eventually they found the 2 week old paper I signed, so I just paid my deductible and attempted to leave until I noticed they completely drained my (new)battery somehow. I would like to give them 1 star, but the job (thus far) looks pretty decent.

Ni
Review №45

Like all the other comments They are very inefficient! Brought my car in for a simple dent in the car door. Was told multiple time by Guy my car will be finished and it was not. When I brought it in for an estimate They said the repair would take 3-5 days, it is now 10 days and they say it will still be another couple days!! The insurance payed them the first week and since they received the money they have acted like time was not an issue. I have been without my car and very inconvenienced by this company. Be prepared to be without your vehicle for weeks if you take it to this company :(

Wh
Review №46

I have a message on my phone saying I am calling to inform you that your vehicle is ready for pick up, just give us a call back. I called back and the woman on the phone spoke to me like I was stupid and said we will call you when it is absolutely done. Excuse me?Update: My car was supposedly finished being repaired. However, they neglected to fix my cracked windshield. This further inconvenienced me. Unacceptable.

Ro
Review №47

Ill keep this short and sweet. I had horrible experience with this company. I was blatantly told that my car would be done in a week when the guy Dan knew it would take longer. After being blown off for 2 weeks with no car and a million excuses I went down there demanding to see my car and this is when it was revealed that they had not done the job correctly and furthermore damaged part of my interior in the process. It took another 10 days after I returned my car to get the damages fixed and to get the original work done correctly. Smh...

Ca
Review №48

DO NOT USE them! Took my car in for an estimate (I am paying, not insurance) on 3/19/14 for a cracked front fender. They said theyd order parts, and to bring car back in on 3/26...then it would take two days to fix. HA! When I called after 2 days, they said they had claimed 3 days. Now its the 5th day. They still need a part. Claimed they ordered it, but it was given to someone else!??????? So now it will be at least one more day (doubtful). asked to speak to manager...he was in a meeting.

ki
Review №49

Awesome customer service.my car is beautiful

An
Review №50

Nice front office and initial greeting. Their workers are mediocre and will do sloppy job putting parts together.

Ow
Review №51

Ive been waiting almost an hour now just to get an estimate on a very small bend in the hood.. seems a bit unorganized aswell.

Ja
Review №52

Use a lot of after market parts and dont inform customer.

sh
Review №53

Timely and professional

Ke
Review №54

Great servicr

AB
Review №55

Nice friendly

Pe
Review №56

Great service

De
Review №57

Did not use

Information
24 Photos
57 Comments
4.1 Rating
  • Address:811 Route 130 S, Cinnaminson, NJ 08077, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/cinnaminson
  • Phone:+1 856-829-1982
Categories
  • Auto dent removal service
  • Auto body shop
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7:30am–5:30pm
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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