Darla C was amazingly patient - answered all questions very kindly, politely and absolutely zero pressure or hurrying us as we had lots of questions. We came back 2 days later and she immediately recognized us unprompted and again - no pressure to make a decision (even though we were buying). Very sweet - get her to wait on you for sure if you come to this location - she deserves a raise !!!

I needed a lift recliner chair after back surgery. Ordered one as a rental from Med Mart - it was delivered and placed in our family room (down a set of chairs). It was in excellent shape and was the perfect solution. Was picked up by their delivery team - polite and thoughtful. If we need anything again will use Med Mart. Thank you Med Mart!!

My husband and I spoke to Darla by phone and she did a wonderful job of explaining the different scooters available for my husband. Including features and pricing. We told her we wanted time to consider.Today we went to Med Mart and were greeted by Darla who was so helpful and patient. We purchased a scooter and cannot say enough about Med Mart and especially Darla.

Our daughter needed a knee scooter when she had a broken ankle at the university and went to this facility. She was able to get a knee scooter the same day and was be able to attend her classes with more ease. I wanted to take the time to commend Sherry N. from this Med Mart facility in Cincinnati. There was some misunderstanding on the terms of getting this Knee scooter with the insurance and Sherry was very empathetic, patient and just a very kind human being. Great service and kindness should be recognized. Thank you again!

Med mart is by far the best company to deal with. There service is amazing and the employees helpful. I would recommend everyone who has a medical condition or disability to come here for your needs. They helped me warranty an item and replace it for my wife who has a disability no questions asked or hassle. Good people with a good heart.

Went to medmart to purchase a power chair for my mom. Was assisted by Darla and she was very helpful and informative. Would highly recommend her and Medmart for medical purchases.

I just bought a very expensive ramp there. I’m disabled but I can walk a little when I have the energy. I stood in that place waiting for someone to knowledge me; say hello; I’ll be right with you. NOTHING.The girl that finally waited on me and acted like she didn’t want to. A guy from the warehouse came out back and actually help me. He was no salesman by any means but he was a nice guy. He brought out my ramp on the cart. And Med Mart employees graciously let me carry it out to my car myself. This place just want your money.

We entered the store and several employees looked at us but no one asked if they could help us. The customer service is not good. They need training on how to acknowledge customers and not leave them unsure of the process. However, Kathleen was absolutely professional and very helpful. I will come back because of her! Excellent employer.

I purchased a lift from these guys and then decided to go with a different option. I asked for a refund and they told me it would be no problem. Its been 7 months and I still havent gotten my refund.If at all possible I highly recommend using anybody but these people!!!

Worked over the phone with Wayne in repairs. He helped me to buy the correct piece for the Comfort Halo grab bar assists so that we can use them on my mother’s new full-size bed frame. Several years ago we purchased the twin size for a different bed frame. Wayne contacted the manufacturing company to make sure we had the correct part number and had us measure the existing connecting piece. When the requested adapting piece arrived at the repair center, he double checked the size and measurements with two other sources to make sure we had the correct piece before sending it out to us. We received the adapter part within two day from arriving in their repair center. Wayne was thorough and pleasant to deal with and pulled as much info and detail from us as possible in order to get things right the first time. This was much appreciated, especially since we purchased the mobility assist bars from another vendor several years ago.

Laurie was very helpful helping mom find a scooter!

Larry and Richard delivered our rental chair and they were friendly, professional and careful. They also gave thorough instructions and helpful hints. They made the process easy and were great examples of customer service!

I got this lift chair for my Grandma. She absolutely loves it! Not only does it look good, it’s so comfortable and I’m considering getting one for myself! The sales staff was super helpful making sure this was the correct chair for her and getting it delivered was a breeze. Soooo grateful for Med Mart for making this so easy

Kathleen was excellent and a joy to work with! Her knowledge, expert advice, and friendliness made my shopping experience wonderful!

Awesome customer service . I arrived at the store 5 minutes before closing and Laurie M. helped me get a nebulizer kit and everything I needed right at their closing time which me and my family are very grateful for her help and thoughtfulness

I visited Medmart today to assist in repairs and purchases. Sales representative Laurie M assisted me and was very pleasant professional and patient. She was very knowledgeable about the items purchased. She gave detailed information about pricing. She worked with me to get the items I needed at a reasonable cost. Laurie also worked with me on my scheduling needs. She assisted me and other customers that came into the store abd made me feel comfortable. Her pleasant and professional demeanor made my experience great. Thank you again Laurie M. I would rate my experience today at MedMart as outstanding.

Joyce and Jerrod were so wonderful to work with. My daughter had an accident and needed a knee walker and they were so patient and kind to us. We really needed a friendly face during this difficult time.

Giavonna was very helpful. She answered are all of our questions and was very knowledgeable about the products that we were looking at, a scooter and a Rollater. I would love to have Giavonna wait on me anytime I come into the store.

Kathleen was outstanding. Everybody else, either ignored us or made it obvious we were delaying them. Hint, Sat. they close at 4 not 5pm.

Lisa was extremely helpful!!! She called me back multiple times and helped me make the best decision I could for my dad. She was kind, compassionate, and full of helpful information. I would recommend MedMart and I definitely recommend working with Lisa!

I wouldn’t recommend these incompetent and unprofessional people to my worst enemy.They delivered an electric bed that was faulty and a wheelchair with the wrong back piece which made it useless and impossible to assemble. When I called to let them know my family member was discharged from rehab and I couldn’t get him out of the car and into the house due to the wheelchair being unusable she said “We close in 2 minutes so there’s nothing I can do.” Not being able to get him out of the car left me with 2 choices: 1. he sleep in the car - not an option. 2. I take him back to the rehab facility he was just discharged from an hour ago.I called Mullaney’s medical supply and the guys there came through with a wheelchair. They took care of me and actually cared about the situation. Med Mart couldn’t care less about the patient or customer. Go elsewhere.

My wife and I went looking for a recliner/assisted lift chair for Mt elderly mom so we did what any family would do Googled it after coming up with nothing but online locations and a couple of dead end suggestions, we landed on MedMart though nothing would give us a showroom location... So I called the 1st number that came up... Winner! Showroom right down the road on 42... And nadda, I tell the lady well be there in a few minutes were just up the road. We get there and they have a decent selection several people being helped, a couple of people sitting off to the side, an entire group of people on the other side milling around watching the goings on and talking on phones and looking around, and what appeared to be employees coming and going from a backroom to join the people on the other side for a few minutes, then disappear back to the back room again, at 1 point we even had a guy approach us only he walked around us to look at information on a random tag, then hurried off to that mysterious back room. After milling around for a good half hour to 45 minutes with out so much as being told HI. Or asked What brings you in today, OR anything... Me and my wife headed to the doors... I have Never Been made to feel so out of place... I gave them a 2 star rating because they do have a decent selection...BTW we ordered from a different company online... TFN!

The service was incredible, very knowledgeable and helpful Gigi was great

DO NOT SHOP HERE! These people are awful. They installed a stair lift in my aging parents’ home. Two years later, it’s making noises and seems unsafe. Despite still having a receipt, they refuse to acknowledge that they sold my parents the lift and won’t come service it. My parents are old and on a limited income and they’ve clearly been taken advantage of and are now being treated poorly.

Joyce Phillips was very knowledgeable, a pleasure to work with and stayed late to get us handled.

I was told they would be here between 1pm and 4 pm so i waited all day AT 4:18 PM THEY callwed and said they couldnt make will be here monday afternood. I told them I had drs appt and wanted them here in the morning they said they had other customers ask why i couldnt be first monday it is now 10:20 no one called. Very upset my chair is falling apart help

Kaitlyn was very friendly, helpful and knowledgeable. I really appreciated her help in the store.

Kaitlyn smith is a very lovely young women, she was very helpful and answered any questions I had.

Laurie was so knowledgeable and very friendly really took her time with us.

Worst customer service i have ever seen by a medical supply company! And by the sales lady named Michelle. Stood at counter to check out with no acknowledgement for awhile. Had 3 days to return a 32.00 item but wouldnt let if i didnt have the original reciept even though they looked up my purchase on their computer and had all the info they needed because i paid on my bank card!. Was going to purchase a $3,000 stair lift there but not anymore! Please stay away from this place. I have always done business with them in the past but no more!

This is Linda Marquette and I live in Bethel, Ohio. Vance installed a walk-in shower for us! This is my first time writing a review but I wanted to make sure Vance got credit for the great work that he did at my home. He was very professional and very skilled at the work he does. The shower was very functional and beautiful. Thank you Vance for excellent job! I have attached a picture of my shower.Linda

Very good!! Darla C was very helpful!!!

I have a Golden Tech. power lift recliner which Ive had for about 5 years and because of back injuries I sleep in the chair. Recently I discovered that a portion of the frame that allows for the back of the chair to move, was broken which kept the back from maintaining an upright position.Called Golden and they recommended we contact MedMart even though we hadnt purchased it from them. My wife ended up talking with Wayne in the service dept. and explained the situation and the urgency of getting the chair fixed, since its my bed, and he came out that evening to replace the broken frame with a good one he took off a different chair.In my opinion, Wayne went above and beyond what was expected to make sure my chair was repaired asap. Hes a true asset to Med-Mart and it was a pleasure to have him work on my chair.

Went in to get a wheelchair for my mom and David helped me out the whole time! We’ve been looking for a while and they definitely have the lowest prices and best quality. Will recommend to everyone!

If I could give it a zero I would. I was assisting an elderly lady order a scooter on the online site, website was experiencing some issues. So we called the customer service department and it was terrible. First, we get a foreign lady which I dont have anything against them, but please give them a class and offer the jobs once they are fluent in English. Well, we explained the elderly lady has an hearing impairment is the reason for me helping her. She asked over 10 questions with me responding to the answers received from the elderly lady (81) then wouldnt go any further because the lady couldnt see to read her email address so I gave it to her. And she said the elderly lade would need to give it to her. HORRIBLE. I can understand the ss# and DOB would need to be heard first hand but the email address which is optional, absolutely not. So I found her the exact same product on amazon and they were able to honor the coupon I used and offer free shipping. Now thats great customer service.

I was looking for a sit -to-stand/walking lift for my wife. I had contacted different medical supply places on the internet and called several all of which said they knew nothing like that on the market. I went to Med Mart in Evendale and they looked at all of different manufactures and could not find what I was looking until they went back into the Sara Plus lifts and there was a picture of just what I wanted. Being very expensive I asked if they might see if they could find a used one, they said that if there was a used one it would probably be worn out. After much discussion and asking if they might help me out some, they did a little. I gave them the check for the full amount and they ordered it. They delivered it about two weeks later and Im here to say, the best piece of equipment I could have ordered, as I can pick me wife up out of bed and sit her in her recliner, wheel chair or to the bath room in a very safe way. My wife is now able with the aid of the Sara Plus to stand on her own weight and now looking forward to the day when she can start to try to walk with the aid of the the Sara Plus. You are able to adjust the weight she places on her feet with the lift until her strength and coordination returns as she learns to walk on her own. As with any piece of equipment, safety is of the most importance to me and the Sara Plus is just that. Thanks to Dave for working with me and getting it to us in a timely matter. This is the best possible patient lift or stand up lift we could have found on the market.Jim

Recently, I had an experience with Med Mart that wasnt great. After sharing my concerns, I received a call from the owner to resolve the issue. As senior leader, I value exceptional customer service. I appreciate the follow up and can empathize with those who are work in the office and enter the homes of customers during this pandemic. Thank you Med Mart for hearing my concerns and caring.

Good prices, poor customer service.We ordered a P-440 Portable Ceiling Lift. After a few days, we had still received no shipping information. I contacted Med Mart using their chat function. After 30 minutes, they informed me I would receive shipping information as soon as it was available. The very next day I received notification it arrived. Nice tracking!!! It’s a $2,000 item, we want to track it. Med mart also sent me a 10% off coupon after my order. I again contacted Med Mart using their chat function. I asked for a credit. They refused. Insurance does not cover it. I am on disability, 120 dollars means much more to me than a company like Med Mart. We are happy with the lift, but find another company.

Mr. Tray and Kyle installed our walk in therapeutic tub. The work was exceptional. The crew did a great job and were very prompt. They were on time each day and also very resspectable. They cleaned up behind the work each day. I would recommend Medmart for any future needs to keep me and my spouse in our home. Thank you.

This place is very unprofessional especially Mandy. They all sit around and watch US!!!!! Stand in line well waiting on other like your service is not as important. I suggest if you have transportation go to Western Hills MedMart where they treat all there customers equally. Very disappointing 😤😤😤😤

Bought 2 lift chairs and swivel tables for my parents. Justin was AMAZING in helping us pick them out and assuring they made them to the house really quickly. Both parents are enjoying them immensely. Thanks so much, Justin.

Rafael Cervantes and Royce Milner installed a walk in shower for us . They did an excellent job, and were very professional. They kept things picked up and tried to be as unobtrusive as possible while they worked . They left the space near and orderly in between work days. I felt comfortable having them in my home, and would highly recommend them.

We had a service call for our chairlift that was stuck. Wayne helped us and was able to fix it right away and even though the chair lift was one month out of warranty he was able to prorate the part for us.We did have a problem with the stair lift chair a few months before that they fixed but stopped working right away and that needs to be addressed still.

Tray & Rafael were my installers for the Elite 2653 Walk In Tub/Shower. My entire bathroom had to be gutted out and replaced with New Plumbing, Commode, Sink and flooring and when I say they were Time efficient as well as their mannerism it made me feel at ease knowing the task they had ahead of them would be done right. I was very pleased with their Professionalism and their clean up each day. They were very knowledgeable of what and how they were reconstructing my limited space. I would and have recommended them to friends. Thanks Med mart for a Job well done.

This store has excellent customer service, they return phone calls regarding products that are in stock, and they also provide the KN95 Surgical Mask too. They are very friendly and very professional!!!! The KN95 Surgical Mask that they sell is made in the USA!The store also provides a lot of home care health equipment to help empower people to remain in the home too.

This company is fantastic! The customer service is one of the best Ive dealt with in awhile. We needed a specialty chair in a hurry and Stacey was able to accomodate us. She was professional, helpful and hands down the most caring, respectful individual. She delivered what she promised, when she promised it. Even when we had issues she facilitated a fast solution. This company is tops in its field. Can say enough!

I recently purchased a 514 Twilight reclining chair for myself from your store and I must say the customer service from your drivers were excellent. Im always weary of people coming into my home but Joe and B exceeded my expectations with their professionalism and I just wanted to thank you guys

We had a wonderful experience! With just a phone call and a text with Wayne, and we had our problem fixed. My mother’s walker frame was bent/broke and Wayne was able to help by contacting the manufacturer. He was able to quickly to get an approval and we picked up the new walker the next day. Thank you for your immediate attention and help to resolve especially during the corona epidemic !!

Cullen gave awesome service he really helped with my grandparents stairlift.. Highly recommend!!

Med Mart and Ben are great!!! I called several places about getting a lift installed in my 2014 Kia Soul for my folding mobility scooter. Other places all said it could not be installed. I called Med Mart and was put in touch with Ben. He said bring the car in and we can discuss. I told him I didnt care about taking out the storage shelf Kias have and the back trunk cover, just let it sit on the spare. Ben called the lift manufacturer and worked with them. In one week I had my new lift installed and I can now take my mobility scooter to volunteer and have fun.

Sheila Cowans helped me look at various options for my wifes return aftersurgery.. she was very knowledgeable possible options that would best fit her situation... I hope to do business with her in the future.

Protect yourself! Please make sure you request that any Med Mart emloyee entering your home wears a mask. The employee picking up equipment had no mask on. When I talked to Cincinnati manager I was told it is their policy that employees wear masks but also heard lots of excuses from him why they. might not. Protect yourself.

Hello, I had a wheelchair delivered by Joe and Dom yesterday, they did great. It was not the chair they delivered but the extra mile they went to try to help me figure out the problem with my power chair. I did not even get it from them. GOOD JOB GUYS

Lift chair service after a Christmas afternoon power cord failure. Wayne was great, got here within the time window, fixed the power cord, checked the transformer, and caught a problem developing with control system wiring he was able to remedy as well. Friendly, informative, and professional - and amid the holiday craziness to boot.

These guys were very, professional I really appreciate how they made sure I understood my lift chair, told me exactly what to do if I had problems and even explained the warranty! I got to tell you what, Im very impressed by this young mans professionalism. KUDOS Med mart. Thanks for sending such fine young men to help my wife and I. Keep up the great work guys. You deserve a raise! Thanks for everything along with a quality lift chair. I enjoyed the service.

Joe was my delivery guy yesterday and I just wanted to tell you all that I appreciate that. By himself he carried my reclining chair into my home and moved some other furniture around for me as well. Thank you again

My husband and I just bought a new bed from the Evendale location, and we couldn’t be more pleased. The entire process was so quick and easy. The staff there helped us find exactly what we were looking for at an awesome price. The bed was delivered promptly and the delivery men (AJ and Eric) were extremely helpful getting it in just the right place. They even offered to keep the plastic intact so we could reuse it to dispose of our current mattress. Thanks for the great service!

UPDATE:02/2020I was contacted by the VP after my first review and asked to update my review when the project was over.The project is as finished as its going to be.I will give 5 STARS to the workers that came to do work, Curtis Antonio, and several other guys that took pride in their work and did their best with the materials they had to work with.The company as a whole and especially the management, including their project manager, I would still only give 1 star and less than that if possible.This division of the company is not there for the customer, they are there to make money and move on. They are unwilling to admit error or take responsibility for bad materials and would rather just blame or bully their customers into submission.Original review:They were awarded a VA contract to remodel part of my parents home. They are the most disorganized construction company I have ever seen. The project was supposed to take weeks, we are now into months with several things unfinished inside the house and bathroom while they wait for a door to come in they said they had to reorder.The experience is causing undo stress on my parents and at this point are wishing they had never started this project to make part of the home more wheelchair accessible.Would not recommend this portion of the company to anyone!

I just got around to posting this but last week i had a delivery driver, i believe his name was Joe he was great he stayed a couple extra minutes to help me install my batteries. He was courteous and knowledgeable about my scooter, it was great service . Thank you Joe.

I was very satisfied with the way Med Marts management (0wner) handled my concerns and took care of my needs. I will honestly say I was not completely satisfied with the customer service that was received from the staff at the front in of the store. I think they could use some work in giving better customer service, being friendly, and making people feel important.

Great Savaria partner for Southern Ohio!Contact for Savaria Stairlifts, Residential elevators and Commercial Accessibility|!

I just purchased a adjustable bed from Med mart. The delivery guys were awesome! This bed is really comfortable and I feel like I amFinally sleeping through the night. I had to sleep on a air mattress in the meantime and that was really uncomfortable. I can raise this bed to help with my acid reflux!Thanks guys

I recently had an issue with my sons chair that created a very difficult situation. Without getting into anything negative - the final result of this experience was incredible. With all thanks going to Bill and Ashley, my son was able to attend a field trip and be independent in experiencing a wonderful moment. Thank you Bill and Ashley for taking such good care of my family. Check Michaels Creations on Facebook to see the moment please! Again thank you!

I stopped in Med Mart today to request information about automatic blood pressure monitors. Before I asked, I took an interest in the lift chairs. I was quickly assisted by a staff member, Stacey Bryant, who spent a great deal of time with me discussing options. I expressed what was important to me and she listened intently and proceeded to help me narrow down the search significantly. She was very upfront about options and costs, which I appreciated immensely! She wrote down the model # for me, answered several more questions and we were able to back up and discuss BP monitors. Again, she was eager to discuss pros and cons and types of monitors, even allowing me to take one out of the packaging. I purchased an expensive model but felt comfortable doing so. And the absolute best part of the entire experience was she never ONCE pushed a sale of either item. Not ONCE! I fully expected a big sales pitch to come at any time and it never came. You really have no idea how much that meant to me. I am so much more intent on purchasing this chair now because of her attitude and honesty.

Great Hometown Supplier of Medical Equipment, they have the largest showroom in the area and multiple locations. They also offer a great selection of Lift Chairs, Mobility Devices, and Home Accessibility Products to improve your quality of life. Keep up the great work and ask for Beverly, she is awesome.....

The delivery men were friendly and knowledgeable about the chair I bought. They worked quickly and neatly. Great experience

I ordered a bed from your store and had the pleasure of meeting two of your delivery guys Joe and B. Both knowledgeable you man and Joe even stayed to show me how to work the mechanics. Thanks for the great customer service

The worst costumer service! Nobody really knows what they are doing! awful experience! im so glad i dont have to deal with them ever again! Please give your employees more training!

I called Med Mart my contact was Darrel he was very informative and I bought a Raptor scooter and it is great, I am now able to get out and around 👍👍👍👍👍

Carlton and Brady came to check on my moms chairlift today and were so nice and helpful. They tightened all the screws and made sure it was working before they left. The chair has been great for my mom and she loves it.We were very happy with Carlton and Brady’s visit. Thank you.

Very very pleased with the quality and professionalism of JB and micah. Finished work in a very timely manner and took time to protect my home while working

We really want thank Sandra for all of her help with our purchase this week. She was extremely knowledge on all of the products we needed and went out of her way to help us adjust a walker we needed to purchase for my father. Now he is comfortable and its easier for him to move around. We cant boast enough about our awesome experience. Thank you Sandra!

Great service! i needed wrist splints for both wrists. i went to med mart per my physicians advice and I am so happy. the staff was friendly and very playful with each other. mike murphy was so patient and nice. i will definitely be back

Me and my family went in to med mart and had a great experience with Tony! He was so helpful finding a stairlift and lift chair for my parents!! The selection was huge and In the end Tony went over the process of getting a lift chair threw insurance!! We will definitely be going back for my father in laws lift chair!!

I’ve had to order many different items for my grandma that I’m taking care of, and all of the reps that have helped me in the process have been great. I wanted to give a special shout out to Evan from this med mart location on his outstanding customer service!! He took the time to listen to me, and really show compassion towards my situation. Interactions with customer service reps like him makes the process of ordering equipment for your loved ones go much smoother especially in times of stress.

Delivery and set easy. Easy to understand instructions. Great communication from delivery crew. Excellent experience.

I purchased an adjustable mattress from MedMart and could not be happier with the experience! The salesperson, Mr. Fesman, was extremely helpful finding the perfect mattress for me and the delivery and customer service was friendly and all around top notch! I highly recommend Medmart and would definitely buy from them again.

I have had horrible back problems for years and have not had a good nights sleep unless it was in a really nice hotel bed. I went to Med Mart looking for a new firm king size mattress because I had laid on another customers bed and it was one amazing feeling bed. I had great customer service, price was great, delivery was fast, and the delivery men were very professional (my house did not make it easy for them). I have had the mattress for about a week and I have never slept better. Thanks Med Mart! Highly recommend.

Above and beyond, thats what I would say about the customer service I experienced with medmart. The delivery guy was nice enough to move my couch set during his delivery and I really appreciate it

Was told to contact them about buying back equipment. Called and left voice mail 3 times over the course of a year. Was ignored all 3 times.

I had an awesome experience with Sandy in the stairlift department. She has always been very nice on the phone regarding any issues or maintenance questions I have. Her follow-up after my installation was prompt and very timely. The installers were amazing as well and very professional! I use Medmart for everything! I personally came to their store in Cincinnati so I could meet Sandy in person and thank her!They have awesome customer service!

We rented stair lift for 4 months allowingmy wife to live in condo while recoveringfrom her injuries. The Med Mart men whocame to remove the lift were very efficientand pleasant. There names were Brady &Carlton.

I wish i didnt have to give any stars my mother has been fighting with them for over a year to get a wheelchair. They want pictures of the chair that was in a horrible car accident the police said they couldnt tell if a diaper bag was in the car Beverly in the manager and she was very rude to my mother and just talked down to her

When purchasing a power chair, Jazzy HD I decided to bring it back within the 3 day return. The chair that I wanted Jazzy 614HD was the same price as advertised online, yet I was charged a additional price $380. not sure why.I paid the additional money because I was told the chair that I left with cost more. That was not the . Both powerchairs are online advertised the same price. The manager of the store said she would check into a refund for me its been a month now no refund.

Great sales people! I had a great experience shopping there. Summer was a great help showing the products and Stacey went out of her way to get me what I wanted! Ill be back again!

We had a lot of stuff delivered for my mom Tracy Harris Joe and Dom came in and put everything together quickly and efficiently.

Technicians came on time, introduced themselves, were polite and efficient.

I had a used stair lift installed today. I am very plesed with the service and the professional installation. The two guys were very efficient ,and had it installed in no time. they also took the time to show me how it worked. Awesome service.

Bill Merick and Sandra were very helpful when I had trouble with my scooter. They took the time to listen to my problems and gave suggestions on what the problem might be. They actually worked with me twice. My husband and I tried the first suggestions, but it didn’t seem to help. I had to bring the scooter in and Bill fixed the problem. Both, Bill and Sandra, were very nice and courteous. They even helped me bring the scooter from my car into the store. Great employees make happy customers!

I came in to see if I could something to protect the seat of my moms lift chair, The employee who took care of me knew exactly what I needed. She was friendly, courteous and processed my transaction efficiently. She also helped look for washing instructions on the product before I left.

I was amazed at the punctuality and the experience of wayne the repair man! He showed up on time and made the repair very quickly was kind and respectful of our situation! He may be the best repair person we have ever had. Thank you for attending to our emergency situation in a timely matter. Marolyn Jean Taylor

I met David years ago & grew to respect his genuine care for the community, his customers & the family business. From David to Stacy to the newest employee theres a steady, consistent mentality about how people should be treated. I have referred many people there from my professional network to family & friends because Im certain they will listen to you and do everything they possibly can for you. They are honest people who run a quality business that is superior to all others.Brenda Shaner

John and Jose came out to fix our rollin shower and they did a terrific job! They were so quick to fix the problem and we so nice to our family.

On 12-26 ordered a chair was told by Ashley in the store guaranteed to ne here bu 1-24-20 for my husbands surgery paid 500 Called in 1-12 was told it hadnt been a full 15 days to give it time I called on the 15th no chair she advised She would ck with sales rep coming in that following Monday on Monday 20th no call I had to call per Ashley the chair would be here the 6 th absolutely unacceptable I called Left 8 messages for Tony the corporate manager no calls finally I asked to speak to soneone spoke to a rude Melissa who was an assistant to him The whole Time no one understanding the seriousness of having this chair for surgeryThat I was guaranteed it would be here by the 24th and thats why I gave them $500 and no longer looked for another chairFinally I reached Tony and he said that he would check and find out what was going on come to find out this was a special order theres no way I could have been here by the 24th but nobody told us that until he did he said he would make sure that a chair would be here on the 24th if it was a rental but he was gonna find out where the chair was on the 23rd I heard nothing from him so I called his office and I said is there going to be a chair here delivered that day as he had told me there would be he said yeah its on its way theyre delivering it and you will get a text as I havent gotten any messages about delivering a chair rental today as I need to be home for that he said yeah it will be there sometime today and it is definitely out for delivery at about 330 that afternoon some gentleman who is a maintenance man for MedMart showed up to deliver a chair luckily Someone was home and he told them that he doesnt deliver that he was the maintenance man they came to him at the last minute and said he needed to run this chair out since he live in Goshen close to me, so they didnt even plan on delivering the chair to me and it was a last minute they just throw me a chair. Today is February 12 Ive not heard one word from them regarding my chair that was supposed to be here on the sixth I have a rental chair That is impossible to sleep in and has been the most uncomfortable chair nobody has called I have been leaving messages for Tony since the 6th asking where the chair was Monday I canceled the order for the chair and told him to come get this chair, of course I had to leave a message as I have now got another one to use hes had his tubes fall out hes been crumpled up in a chair trying to sleep and is been the most uncomfortable chair and no one will return calls to come get this awful rental chair and cancel my order and refund my credit card Reading Road in Cincinnati Ohio is horrible to deal with and could care less about their customers and offer nothing but lies and piir service DONT GO THERE!!!!!!!!!

Wayne was great. He knew what he was doing, answered all of my questions and got my motorized wheelchair up and going again. I love MedMart, my motorized wheelchair, and Wayne!!!!

Walked in to medmart looked at wheelchairs for 10 minutes. No customer service. Left store but decided to return and waited at customer service reception area. No one acknowledged me. They could not even say ‘ will be with you shortly’. I was embarrassed by this situation and did not want to return to the store. I went to a competitor and found what I wanted at a lower price and bought a wheelchair from them. Message to med mart:: you lost a customer today due to bad (no) customer service. Please train you staff on how to handle customers and acknowledge them when in your store. Perhaps someone at the door who can address and welcome customers and help them with their needs would be helpful. I am not the first customer to write a review of a similar incident

My delivery came at 301 pm today . I was told to expect delivery between 11 and 3 pm . He was very polite and respectful ,and helped me so I could sign for my delivery

I have been with Queen city Med Mart for near 20 years. It keep surprising me that they keep getting better in spite of all the difficulties that insurance puts their way. i visit them several times a year and always see that they CARE to satisfy EVERY customers needs. Cincinnati people are lucky to have such a small business.

I believe his name was Brandon he was the most professional I have ever dealt with his work is quality perfection I can’t express how satisfied I am my neighbors all have complimented on his work Thank him for me

My grandmother ordered a bed from you guys that was delivered today by guy a named Joe. Very professional with the setup and he took the time to show her how to use the remote to control the bed. Thanks again