THEY DONT DESERVE ONE STAR...Terrible customer service, terrible management, etc. We had tons of issues from the initial phone call. Long story short, our basement flooded and 2 weeks later we have mold all over our bathroom, they came out and said its not their fault. Quite comical. Do not waste your money, find someone else who has good customer service and who does things the right way!! USE THEM AT YOUR OWN RISK!!!

Fast and reliable. They helped us fix our basement after a flood. They did a fantastic job and were reasonably priced.

Great Service. It was a devastating experience to have so much water damage but the staff worked with me every step of the way and handled everything professionally.

Called them to get an estimate on mitigation for we basement, got a couple texts from the on call tech. He said he would call the next day and still havent heard anything from them in over a week.

They take the worry out of your troubles. Fast speedy service courteous and knowledgeable people.

I am an Insurance agent and SERV Pro deals with a lot of my customers. They are always friendly and courteous. Meg OBrien is who I work with and she is outstanding! She provides very prompt service and always helps my clients get back to normal during a very trying time in their life.

Jenny was fantastic to work with and I was thrilled with the outcome of my service. Top Notch!

I wish I had an option to select 0 stars for this company.Do not waste your time with this company. See other 1 star reviews. Their fangs came out when something went wrong. This company was very nice and friendly during their water mitigation process but completely different when there were issues with their work.For my aunts house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels. Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customers well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps.Do not go with Servpro unless you enjoy pulling your hair out.Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunts basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpros top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know i am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when its dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.

Jennifer Morris of Servpro is excellent to work with. Professional and responsive. Would highly recommend Servpro and Jennifer to everyone.

Megan in marketing did a great job for me on my latest project! Thank you!

The staff was nice, considerate, and knowledgeable. They are very prfessional. They have the equipment to clean anything.

I might as well did the work they claim they did myself, well actually I did finish the work they started. Very poor communication, poor management staff and never follow up on phone call, text or email👎🏽

We called Meg from Servepro for a jobsite that flooded and she was very prompt and professional. It was a great experience all around

Wonderful, professional and expedient company with impeccable and friendly staff.

Everything from start to finish was beyond excellent service!

Amazing service! Highly recommend!

If your basment floods, save yourself the time and trouble, do all the work yourself. Having Servpro come out is one of the biggest wastes of money you will possibly see in your lifetime.Between Servpro and Statefarm its a toss up on who is trying to take advantage of you more.....

Jen Morris was an amazing representative of Servpro! We had water damage in our crawl space. Unfortunately, this lead to uncovering mold in this space. I called Jen to ask how to address this problem. She immediately contacted her people and had a representative of Servpro at our house within 24 hours of our call! Jen is such an asset to Servpro... her professionalism, responsiveness and quality of care is amazing!!! I would recommend Jen to anybody that needs Servpro services.. she makes sure the job is handled to 100% of satisfaction!!!!

Our experience with this Servpro was just awful. There are simply too many mistakes and blunders to list here. They are so compartmentalized that you cant get an answer from any one person. Bottom line we got our deposit back before the actual work began and worked with our insurance to get another company out to do the work.

Jenny morris is fabulous

They do great water damage cleanup after floods and partner with great construction company’s for remodeling jobs.

Great to work with!

Servpro Northwest Cincinnati is the best in town!

Never any problems! Quite attentive.

Great customer service!

Great help