There are times where we process over 200 calls a day, almost 3000 calls a month with no incentive. They mainly care about metrics and attendance. You receive a daily metrics sheet where they point out all the negative stuff. 15 minute Breaks and bathroom times are combined. God forbid you have an emergency. NO EXCUSED ABSENCES since we work from home. Even medical excuses will not be accepted. You might get a raise on your 1 year anniversary but it doesnt go into effect until the end of the quarter. Everything is pointed. Call off, a point. Sometimes 2 depending on the day. If you leave early because you arent feeling well, a point. 5 mins late to clock in, a point. Literally no room for error. They also have an unrealistic CREWHU program with unrealistic goals. Calls have to be under a 2% ACW and I havent seen anyone with and ACW % under 5%. Insurance has a crazy copay.

Amazing place to work!!

I will be back to express my opinion

Very talented people and fantastic customer service.

Love them, great place

Good store...

Best place ever

Competitive salary. Good benefits. Room for advancement. A management team that cares. Show up, be on time and give 110% and youll love it here.