One Hour Heating and Air Conditioning.Always on time or you dont pay a dime. Thats the slogan. Well, I received a text with a picture of the technician at 10:13 am yesterday. He arrived 32 minutes late, at nearly noon. They still tried to charge us. I guess the tagline isnt important so Ill move on...They sent a younger technician out to look at our faltering AC unit. Instead of looking at this external unit first, he went into our basement where he spent an hour detailing every possible thing wrong with our heating and air conditioning system. A small crack here, a little rust there. He took many pictures and wrote up a detailed reason why everything should be replaced soon.This part should be replaced soon. That part should be replaced soon.He then returned from the depths of the dungeon with a list of $5,000 worth of repairs and upgrades he recommended, along with pictures which he insisted should be emailed to me.Nah, thats OK. I can go in the basement and see the rust anytime kid.So, now he was not only late but he just wasted an hour and hasnt found the TRUE reason the AC unit isnt working.The kid them proceeds to head outside to the external until, which is 10 feet off the ground on top of a shed/garage addition. Unsure how to problem solve such a complex puzzle, the kid calls home base asking for a ladder to be delivered.After an hour the kid comes back in and informs us that they cant get a ladder out so tomorrow theyll have to send a commercial team out to inspect the unit... At $120 an hour. We are now paying commercial-grade rates because the kid didnt have a ladder.In the hour the kid waited around for home base to help, he could have driven the 10 miles back to home base and retrieved a ladder. But nah, much problem solving fail by One Hour Heating and AC.On top of this, if we decide to use them for repairs well have to pay the hourly rate for commercial repair all because they need a ladder.I called One Hour to discuss this, literally saying... We need this fixed and are more than willing to pay residential rates. Ill even go get my own ladder to help the kid.The response was pretty much, Sorry, you have to pay $120 an hour now. No flexibility.To sum up my experience:-- They were not even close to being on time yet still wanted to charge us the initial fee-- The technician spent his entire time here trying to dig up things for us to repair rather than finding the issue causing the AC to stop working-- The technician spent an hour waiting for a ladder, and when one couldnt be delivered they decided we were now a commercial site and the rate would be double-- If the kid would have retried a ladder rather than waiting for an hour wed be paying half the hourly rateWe decided to pass on this company and called a competitor to do the work.