Nelson Comfort
5909 Stewart Ave, Cincinnati, OH 45227, United States
Review №1

Cody has performed several scheduled services for us, and has always been punctual, proficient and thoroughly professional. He goes above and beyond in performing his duties and is a pleasure to deal with. I would recommend him to anyone.

Review №2

Spencer, our technician, did an excellent job. Very professional, very personable. Nelson Comfort is an excellent company.

Review №3

All i can say is WOW!!! This guy Zach the technician really knew his stuff! Will definitely be coming back and requesting him for sure with any further problems. Man the guy was a real life saver. Damn near asked him to move he was such a nice young man. Thank you Nelson crew

Review №4

The gentleman installing my new furnace and air conditioner were wonderful. I was updated as the installation progress throughout the day. They took extra care when explaining the new digital thermostat. I highly recommend Nelson Comfort.

Review №5

Matt and Nick were very professional and clearly explained their work. Fortunately they are both dog lovers and managed to survive the attention our dog felt they needed.

Review №6

The best head company we have ever dealt with, by far. Always prompt professional and fair priced. Couldn’t be happier with their service!

Review №7

Great service. Very satisfied.

Review №8

Zach was able to get to our house before the scheduled time window. He was knowledgeable and professional, finishing the work to our satisfaction in under 3 hours

Review №9

Ron, Matt, and Tyler did an amazing job installing our new furnace and ac unit. They were extremely professional, showed up on time, and finished in a timely manner. They cleaned up afterwards and answered any and all questions we had. They were the absolute best.

Review №10

Larry was a consummate professional; quickly diagnosed the problem with our AC unit that another company had over diagnosed. Larry not only saved us money on this repair but time (90 day!). Very grateful and we will cut ties with the other company and will now use Nelson Comforts service plan going forward because of his efforts in resolving the issue.

Review №11

Nelson Comfort is top notch. Their service technicians are always friendly, professional, and get the job done. They also don’t push products in an aggressive manner when a repair is possible. Thank you!

Review №12

We have been Nelson customers for over 25 years and are EXTREMELY happy with them. They are very professional and explain things in a way that the common person can understand. We had the pleasure of meeting Cody Carpenter who quickly diagnosed what the problem was and took care of offering us suggestions on the coolant situation and other helpful hints . We have always had the service agreements with them and they are very worth getting. He also remembered us because he worked on my father-in-laws system. Overall another great job by a very satisfied customer. Thanks Cody

Review №13

Took over two weeks to repair heating system. First technician had absolutely no idea what he was doing. Replaced a thermostat that didnt need to be replaced. When that didnt fix the problem, he ordered another part we didnt need. Company sent out a 2nd technician, Larry. (I rate Larry 5 stars). He was kind and knowledgeable and knew exactly what was wrong. He ordered a replacement part but the company ordered the wrong part so the repair was delayed again. I did finally get the repair made and everything has been working again. There were some billing issues and after countless messages left with the company, no one ever bothered to call me back. Poor customer service.

Review №14

A very polite & pleasant young gentleman.I will request him this fall to service my furnace.

Review №15

Spencer was wonderful! My sister & brother in-law found out their AC unit wasnt blowing cool air the day before my sister was admitted to the hospital to deliver her first child. I scheduled & sat in for the appointment while they were away. On short notice Nelson Comfort got us an appointment immediately so the issue could be resolved prior to bringing a newborn home. Spencer arrived & was extremely thorough, informative, & honest. Our entire family is extremely grateful & Nelson Comfort is now all of our preferred HVAC servicer going forward!

Review №16

Great experience in a timely fashion. Highly recommend Nelson Comfort.

Review №17

Ron Miller (Service Supervisor) for Nelson Comfort is the only GeoThermal technician we trust for our home. He does excellent work and trains his team in an efficient manner. We need more technicians like him to service our areas, I know and trust him for years and he keeps my GeoThermal unit alive and well, thanks Ron and team!

Review №18

Love the geothermal unit BUT it has been a YEAR and if they dont respond to me (I have left 2 messages) about resolving how their contractor left our front yard, after he dug the trench for the unit, I WILL HAVE A BIG ISSUE. We paid them A LOT of money and expressed concern about this from the beginning. They said it would settle. It hasnt. Now they need to address it.

Review №19

Ron was very professional and hard working, did a nice job.

Review №20

Great Customer service and friend technicians. They were quick an efficient and had our new AC installed within a day!!

Review №21

I had the visit of Larry for my AC summer tun up. As always from Nelson comfort, Larry answered all my questions and did the maintenance in a good timing and with quality. I always have somebody different coming every 6 months, but the quality its all the same.

Review №22

I had a unique space difficult attic space that I wanted heated and not only did they know what kind of unit AND find a unit to fit the tiny available space -it took them 3 times to get everything working and circulating properly but they kept working till it was right! Anne was wonderful to talk to and very prompt at letting me know changes in schedules or delays. I’m glad I went with a local company and they really came through and showed they cared

Review №23

Can always count on Spencer Grizzell for fast, professional technical support to keep my and my tenants HVAC systems in first class working condition.

Review №24

Ryan was very professional and knowledgeable. He replaced my humidifier. Ryan took his time and explained everything to me in language that I clearly understood. This was especially helpful to me because I am a senior citizen. When it is time to have my furnace replaced, I will definitely choose Nelson Comfort.

Review №25

Tyler K. was extremely professional, polite, thorough and knowledgeable. He performed emergency weekend repair of my furnace. He is the only service person I have had in my home within the past year (and there have been a few) that actually came in with not only a face covering, but shoe coverings, as well. I highly recommend Tyler and Nelson Comfort.

Review №26

Tyler was very efficient and polite. Have not had it on long enough to determine if working properly.

Review №27

Air conditioner went out around 745pm on a Monday night. Cody was there the next morning and had it running within a half hour. Very professional,would use this company again.

Review №28

Today Nelson Comfort installed a replacement four-inch Aprilaire Media passive air filter to replace the 20-year old electronic air cleaner. They also installed an I-Wave ionizer internally to the airducts at the furnace, which cleans the air and kills pathogens. So the house should have cleaner air and also provide a measure of safety even against the COVID virus, which apparently the I-Wave will kill on contact.The technician Tyler was right on time at 8:00am and finished his work ahead of schedule. He showed me the installation and his work and is very professional. I would recommend the company and their services. their technicians are always polite and respectful of the house and wear booties and masks as well.

Review №29

Larry with Nelson Comfort is awesome. Larry replaced our blower motor and module and serviced our geothermal unit in a couple hours. He was professional and very knowledgeable. If only the home warranty company would have let us use Nelson Comfort like we wanted to, from the start. Instead we went 7 weeks without a/c or heat and had to deal with 2 different incompetent contractors. Long story short, Larry and Nelson Comfort got us squared away. Thank you Nelson Comfort for getting our geothermal unit working again!

Review №30

Zach was great - thank you.

Review №31

Very professional and great service. From the initial diagnosis with a furnace issue to the replacement, Larry, Ted, Connor, and Steve were exceptional. I would highly recommend this company.

Review №32

Nelson Comfort Techs Perry and Morgan showed up on time and ready to work. Both were GREAT!! My experience with Nelson was flawless and will certainly refer them to friends and family. This new Daikin FIT Heat Pump is awesome!!

Review №33

He replaced a 2yr. Platinum UV bulb in our. Furnace. Great price? Good service. Nelson is a dependable company.

Review №34

Larry arrived on time and introduced himself. He used COVID-19 precautions and boot coverings. He went to work servicing our HVAC system. No problems. He worked in a timely manner and was very nice. Great job, Larry! Thanks, Nelson Comfort.

Review №35

Nelson managed and installed Geothermal at my house which was totally renovated. The new system has been great and Nelson was extremely patient with me while renovations were going on. They worked around my schedule and made some good suggestions on changes to make while renovating. Our house is much more comfortable and even temperature. The geothermal works great, is very quiet and extremely efficient. I have already saved a bunch of money on heating costs from last year to this year and look forward to the lower power bills in the future.Thanks for all the great service and suggestions!

Review №36

Spencer the service technician did a great job.

Review №37

Other furnace repair companies could not come to my house at a scheduled time. Spencer should up at 8:00 AM sharp. He quickly found the problem with my furnace. He quickly made the repair, and some suggestions to me to help me keep my furnace in tip top shape. I highly recommend Spencer and his company.

Review №38

Ron (and all the techs we’ve had over the years) is excellent. Explains issues clearly so we feel comfortable with his advice. Good value. Super responsive. Professional. Would recommend Nelson to anyone.

Review №39

Ron Miller was my technician for maintenance on my geothermal. He asked if I had any questions and I did ask him about Platinum Ultraviolet Air Purifier. It was something I felt was needed. He actually had one.I am very happy with Nelson comfort!

Review №40

Larry came out to service my HVAC unit twice on Christmas evening. It was 20 degrees. He was so polite and careful to ware shoe coverings and a mask. Never complained about the late time or the cold. Great guy!

Review №41

Technician was on time and explained the work he was doing. He was polite and helpful. Would use Nelson again.

Review №42

I had my Generator tuned up for winter and Ron was very professional and very nice. Also the price was reasonable. I would use this company again

Review №43

Larry Gilliam was very professional. He answered all of my questions and completely the work efficiently and timely.

Review №44

Tyler Krekeler did a nice job identifying and fixing our problem quickly & efficiently!

Review №45

Our tech, Zach, arrived as scheduled and was wearing a face mask, shoe covers and gloves. He was careful about social distancing.This was a regular contracted call to service our AC unit, but he suspected a leak in the cooling coils (ice had formed on the bottom fins and tubing). He advised we would have no AC until he could find the leak, but he had another scheduled call.Fortunately, he was able to return after his last call. He ran a leak test and found the AC coil would need replacing, but could not be scheduled until the parts came in. He completed our service check, adjusted our heat pump to give us some cooling (90+ degrees all week!) and cleaned up everything before leaving.We were charged only $85 for the leak test and given a fair quote of about $1,300 to replace the coil and recharge the system (our parts are still under a 10-year warranty).We hope Zach is assigned to our repairs when the new coil arrives. He was thorough, very friendly, professional and efficient. Nelson Comfort is lucky to have Zach on their team!

Review №46

Had stopped up drain on AC unit, he quickly cleared the clog and finished the job

Review №47

Ron was amazing! He came to our house and went above and beyond with his service and advice. Ron was helpful, kind and safe. Ron was informative about next steps and tips for how to keep our 1900’s style house cool. We are so appreciative and highly recommend! Thank you!

Review №48

Service tech was nice, but he talked a lot. He did minimal work and charged us $174 for 30 minutes of his time. We probably won’t use this company again.

Review №49

The work done by Nelson Comfort has always been very professional! I had my old furnace that old uninstalled and reinstalled a new one. The team was great in trying to work around my schedule and provided very compatible quote for the furnace unit and labor. I would strongly recommend this company if you are thinking of doing any HVAC work.

Review №50

Excellent service! Prompt and professional. We highly recommend this business and this technician. We enrolled in the maintenance plan and very happy it was offered .

Review №51

Very satisfied with Nelson Comfort, and the service provided by Tyler. He was punctual, friendly and very professional. He diagnosed the problem correctly and took care of it. He was clear in his explanation and his recommendations for getting optimum service from our AC. We definitely recommend this business.

Review №52

Spencer was AMAZING! Very knowledgeable, professional and personable! He took time to explain my issue and made great suggestions. He had my AC back to running like new! 5 stars all the way!

Review №53

Arrived on schedule, received phone call and text that they were on their way. Ron was polite and courteous and let me know what he was doing and estimated how long it would it take. Great service!!!

Review №54

Matt was very friendly and enthusiastic. He hustled every moment he was here and explained what he had installed. He’s a keeper.We were impressed with the quick response from Nelson. A highly regarded competitor was solicited for a bid. They contacted me after Nelson had installed. Great job.

Review №55

We needed to make some repairs on our hot water heating system and called Nelson Plumbing. It was easy to make an appointment, the technician arrived right on time and he assessed and repaired the initial problem. During a routine inspection, he also found another problem. Unexpected as it was, repairing the system put our heating system in perfect working order for (hopefully) many years to come. I appreciated the professionalism, the cleanliness and thoroughness that came from Nelson. Well done!

Review №56

I keep their technicians coming back twice a year......all are professional, knowledgeable. courteous and efficient

Review №57

From the representatives fielding phone calls all the way to the technician doing servicing the system, every part of the process was amazing!

Review №58

We had a wonderful experience! Our new system is performing BEAUTIFULLY! Our techs were experienced and compassionate to our situation. I would highly recommend.

Review №59

Larry was very thorough and took time to answer my questions and explain potential component failures associated with the air conditioner unit.

Review №60

We moved to Cincinnati in 2006 and began having our furnace and air conditioner serviced by another company. They seemed to do well until a few years later one Spring, right after a service technician had been here for our twice annual inspection, I was mowing my lawn and I noticed that the platform under the air conditioner had collapsed and the AC unit was twisted. Like I said, the technician had been to our house the day before and he didnt say anything to us about this. I called the owner to explain my findings and over the course of a couple days we missed each others phone call, but basically he never did call me back! At that time I decided that when it came time to buy a new air conditioner I would look for a different company.We purchased an air conditioner from Nelson and we have been extremely happy with the service Nelson provides and the air conditioner they installed.

Review №61

Steven Bodnar installed a AprilAire 600M Humidifier System - he was very professional and courteous, as has all the technicians that have serviced our heating/cooling system.

Review №62

This would be a 5 star post for great quality service and the appointment was fine. However, I am giving 4 stars for the following reason: the technician didn’t make sure our backyard gate was properly secure after examining our outdoor unit. This resulted in our German Shepherd getting out of our yard. Someone called animal control on our dog and resulted in an animal control officer citing us. In the future, please ensure all gates are closed thoroughly and are secured. That would be the only suggestion,

Review №63

Larry, our repairman, promptly diagnosed and fixed our air conditioning problem. On a day with temperatures over 90 degrees, it was a pleasure to deal with a reputable company and get our air conditioning running smoothing so quickly. We highly recommend Nelson Comfort.

Review №64

The person sent to service our furnace and thermostat was nice enough and he did the job. The thermostat works. However, he did not wear a mask in the house. I didn’t have one to offer. No service person will be allowed in our house without a mask. Everyone else from this company has arrived with a mask.

Review №65

Tech was very professional and thorough. Issue was resolved on very old system in a timely manner. Only concern was some debris left at thermostat install. Will definitely continue to use. Thank you.

Review №66

We have little confidence in the work done. Tyler expressed his own uncertainty concerning how to complete the needed repair numerous times. During the four hours, he tracked mud throughout the house (he did finally put on shoe covers at the very end when he came to settle the bill). Attention to detail was lacking as access panel to furnace was not replaced and service manual was not returned to compartment on unit. Since we have a service contract with Nelson (for the time being) we request a different tech in the future.

Review №67

Spencer was excellent, professional, knowledgeable and on time. He called back last evening in a timely manner and was willing to come to our home last evening, but I told him to stay home and safe and to come in the morning, which he did. I received a text when he was on his way. Great guy!!!

Review №68

Zach was awesome and fixed the problem and added bonus it was on the weekend he gave me peace of mind on the problem

Review №69

We were very pleased with the courtesy and knowledge of the technician. Had the feeling our geothermal heating system was properly serviced.The gentleman took his time to do things right and answered any questions we had.

Review №70

Ron was very thorough and took his time figuring out the issue. He helped me determine the best plan of action since we are moving and gave great recommendations for our new house!

Review №71

We have used Nelson Comfort for 20 years, first with our old furnace and then purchased a new furnace and air conditioning system from them several years ago. In all that time, we have found them to be dependable, efficient , and honest in their dealings with us. We highly recommend them.

Review №72

Very efficient and prompt service by Spencer!Great employee of yours!Tim KelleyNew Horizons Credit Union

Review №73

Ron did a thorough diagnostic and some simple maintenance work following my first leak issue. He did a great job. Professional, knowledgable and communicated so I could understand. Much appreciated.

Review №74

The service techs are professional and I feel safe with them in our home. They take time to listen to concerns and then program the system to operate as requested. when I call in yo schedule an appointment they are always friendly and a tech is out here quickly.

Review №75

Excellent service! The techinician arrived on time, was professional and courteous to our family. He really went the extra mile and answered all our questions clearly and kindly. Thank you!

Review №76

Well, I wont go into detail... suffice it to say Ive had service from Nelson numerous times and their office staff seems as knowledgeable as their field personnel: all of them are professional, expedient, and effective. In particular, Ive had great service from some guy named Nick. Hes personable, knowledgeable, and helpful.

Review №77

After installation, dryer was set too far from the wall, thus sticking out into the laundry room. Called them, they said that they couldnt do anything about it. I worked on it, much better. They didnt return 2 calls I left on their voice mail. Poor service.

Review №78

We have been using Nelson’s for years at our previous home to service our GEO on their service plan. Larry kept our system in tip top shape! We moved recently and needed the new systems tuned up and some smart thermostats installed. Larry came out and took care of everything we needed and suggested some items to keep everything running as it should.Bottom line is I trust Nelson. Always on time for the appointment and they don’t leave my house a mess. Plus, Larry is friendly with my two silver labs!

Review №79

Will be using them again. Larry Gilliam was our technician and he did a great job. Thank you

Review №80

This is the second year Ive used Nelson Comfort, and theyre been terrific every time theyve been to my home to do routine maintenance on our HVAC system. Their prices are reasonable, they do great work, and theyre a local business. All around win in my opinion. I definitely recommend reaching out to them if you need a quality HVAC contractor.

Review №81

Excellent installation and price. Cody was very knowledgeable about the set up and finished both venues within 2 hours

Review №82

Zach was great! He was very careful about the coronavirus by wearing his mask and spraying the thermostat. He gave me my options about replacing the thermostat and the filter. He efficiently did his job.

Review №83

I am consistently pleased with Nelson Comfort employees and Spencer was no exception. Polite, professional and knowledgeable. Lauren T

Review №84

Highly recommend Nelson Comfort. Nick, Ryan and whole crew are very professional, knowledgeable and went above and beyond to take of us.

Review №85

Had David Billings do a Mitsubishi Mini-Split install and he and Franklin did an awesome job!

Review №86

Installers were quick and easy to work with.

Review №87

The service technician that was sent out was very friendly but also professional. He explained the issue I had a walked me through my options. I highly recommend this company.

Review №88

Nelson Comfort is a great company that has served my family well in the past years. They are diligent workers and have the interests of the client always in mind. This is a company you can trust to care for your heating and air-conditioning equipment.

Review №89

Had a new furnace and air conditioner installed. The cost was reasonable and the crew was professional. I would recommend them for furnace or air conditioner replacement.

Review №90

HVAC Tecnician was on time, very polite and professional. He took the time to explain what services he performed on our system. We will definitely recommend Nelson Comfort to our family and friends!

Review №91

Showed up at the door with no face mask. I asked him to put one on. He told me that he didnt have one. I had to provide him a mask.

Review №92

Larry our last technician was great! Very professional and provided valuable information.

Review №93

It was a pleasure having Perry Mason work on my furnace/AC experience. He walked me though the what/how to dos after his work was completed and cleaned up everything from the install. Im glad I used Nelson Comfort for my heating/cooling needs and that NC really has a dedicated, polite, knowledgeable, considerate and friendly staff (such as Perry Mason) working for them. Damage was done to my one of a kind textured wall and the next day I found an abundance of sawdust in my closet and other areas. The furnace was NOT properly sealed and was leaking air all around it. From the installation of new wires to the thermostat damage was done to my one of a kind textured wall in two areas: at and above the baseboard and around the thermostat. I waited for a call from NC about the damages and what were they going to do but one called. I left messages repeatedly with no responses from NC. I m concerned about their service for the future. If I am being ignored now over damage that was done to my property by their tech, then what reassurance do I have that I will get someone to reply to my service call needs. I heard about NC from the morning show on WGRR and because they recommended them I thought I would give NC a try. I am sorry that I did. The products are fanststic but the treatment I received is less that respectful or professional.

Review №94

Tyler did an excellent job repairing our 10 ton roof AC units. Thanks.

Review №95

Nelson is great. They’re responsive and so helpful. They always have us back up and running in no time!

Review №96

Perry provided a very professional fix to our duct problem. Highly satisfied.

Review №97

My HVAC tech was very professional and clean. He was very knowledgeable of the equipment he was servicing. I would and do recommend Nelson Comfort for all your HVAC and Electrical needs.

Review №98

I recently replaced my old air conditioner, including compressor and attic air handler. A Nelson professional provided a detailed quote and I selected them from a list of three companies for the installation. The work was done on time at the agreed price. A complication developed shortly after installation. I was pleased with the followup service provided by Nelson to correct the issue; handling problems is an important measure of company performance in my book. I am happy with my new air conditioner.

Review №99

Ron Miller came in, looked at the system. Unit was 17 yrs old. Knew what it needed and replaced the part. Working Great.

Review №100

Estimate was fast and easy. Workers showed up on time, worked hard and cleaned up. Made sure I knew everything about my new system. Everyone was very friendly and professional.

55 Photos
4.8 Rating
  • Address:5909 Stewart Ave, Cincinnati, OH 45227, United States
  • Site:
  • Phone:+1 513-712-0462
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Furnace parts supplier
  • Furnace repair service
  • Furnace store
  • Heating contractor
  • Heating equipment supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
  • Repair services:Yes
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