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Jansen Heating and Cooling
7661 Fields Ertel Rd, Cincinnati, OH 45241, United States
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Ji
Review №1

David and Xavier were the absolute best. Total professionals through out a rainy day. Friendly, respectful, pleasant and knowledgeable about the equipment installed. Covered my carpets and stairs with drop clothes before beginning and were very respectful of my home. Thank you to Jansen and the Dynamic Duo.

Ja
Review №2

Wonderful response within 24 hours. Great work and did not try to force endless products to maxmize price. Through estimate and good work.

Ma
Review №3

The technician/salesperson I spoke with on the phone also safely visited my home to review what I thought I wanted compared to what he thought I needed. (Previous to his arrival I received visits and quotes from 3 other companies.) He treated me with respect without pushing anything he might have been incentivized to sell. He patiently listened to me without interruption, answering each and every question I had including one follow-up question after he left my home. I felt a strong sense of trust in his abilities, knowledge and understanding of my personal home needs. I received a detailed quote complete with full warranty and maintenance information from him in a timely way. I chose to purchase a slightly better unit to replace the broken one I currently have. My new unit was able to be scheduled to be installed within ten business days of my decision to use Jansen.

Em
Review №4

I called Jansen multiple times between May 26th and 27th to try and get a technician in my home to determine why there was water all over my floor from my HVAC unit (furnace).On my last phone call of the 26th, which was after hours and after I had called other companies trying to find someone available, I was told that I would be called back in the morning to schedule an appointment. I was not and I had to call myself.On May 28, a technician was sent to my home and he determined my pump had failed. The drainage pump was replaced and the drain was checked to make sure it was clear.On June 6, I found water all over my floor again. I called and the technician arrived a day later, said the pump was faulty, and Id have to get a replacement. He did not have a replacement for me in his truck, and he told me that I could wrap a towel around the pump and it would be okay until another technician was sent. I was under the assumption I would be called sometime in the same week to create an appointment to fix this problem (again, for something Jansen installed and determined broken). I was not called back.On June 15 I called and was told the only availability was June 24. I made the appointment, trying to be patient as theres a pandemic.Once I noticed mold and water damage, however, my patience went out the window.Multiple associates at the Jansen front desk were rude to me when I would call, and did not take me or my concerns seriously. The technicians are nice enough, but their pleasantries does not change the fact that I:- Paid $457.16 for a water pump to be replaced, which was determined broken on installation by the second technician.- Was never called by their office to set up a follow-up appointment after the second technician informed me he did not have a pump in his truck.- Now have damaged floor tiles, water damage in my walls, and damaged trim from the water leaking from the pump that Jansen installed.- And to top it off, the issue was a ripped tube that took ten minutes for a licensed plumber (unaffiliated with the company) to fix.As of this time, I have not been issued a refund.Edit 6/23: Still no refund and no attempt to contact me to correct damage that Jansens technicians caused. But Im glad the owner has time to comment on five star reviews.

no
Review №5

So happy I called them. Responded quickly, professionally, smooth installation. Happy customer.

Ni
Review №6

Thank you David.came out last minute on a Saturday night. response was less then 1 hr fixed my ac and got our home cooling again we appreciate your help and will strongly recommend your company and you as a technician

Ju
Review №7

I was very pleased with the service given to repair my air-conditioning. The response time was very fast, and I was thrilled to get my AC working again during a heatwave!Roger was extremely helpful, Professional, and nice.He went the extra mile to be sure everything was working again in the same day, even after regular business hours.The prices are reasonable and fair. I would definitely recommend Jansen to others for any HVAC needs.

Ro
Review №8

Technician was very informative an answered all my questions. He explained several aspects of the furnace and blower that were in need of attention.Definitely recommend this tech.

Rh
Review №9

I was very impressed with Jeremy when he arrived to look at the home to get information for the estimate. He said I should have the estimate the following Monday. I called the office late Monday afternoon and left a message that I was waiting on the estimate. Now Tuesday evening and still no estimate or phone call. Disappointed. Would still like an estimate I think.

Sc
Review №10

Roger was amazing to work with!Very knowledgeable, honest, and enjoyable to work with. Was willing to work outside in the rain to get my house back to a comfortable temperature! My family is very thankful!Definitely recommend Jansen Heating and Air!

Sa
Review №11

I have been a customer for 38 years. Jansen’s service has always been excellent. Yesterday Nate was here to figure out why our heat was out. Turned out to be a rather complex problem but Nate figured it out, made the repairs, and now we have heat again. Outstanding service.

Jo
Review №12

I have used Jansen for many years and used to recommended them. Last year they did not come out for scheduled maintenance (although they had kept my money that I had paid for in a maintenance contract). I finally needed a repair this January. They came out, broke some parts (which they replaced) charged my system and said I needed more service when the weather warms. OK. The very next day my heat pump was making a noise so loudly we could not use it. They came out the next day, said they could find no problem with the heat pump (except for the loud noise). The tech said there was nothing he could do. While the technician was here I talked him into helping me install two swimming pool noodles to place between the heat pump and mounting pipes. This helped tremendously. I was then charged for a service call!! In my opinion, the techs knocked my heat pump off kilter, could not fix it, and charged me $80 for the repair I did. I tried to get some resolution, but after buying a new system from Jansen and paying for a service contract for 7 years all I got was ignored.

Ra
Review №13

Drew was very professional and thorough. Found the problem and quickly had it resolved and did a system check to ensure everything was working properly... and on a Friday afternoon! Much appreciated!

Bi
Review №14

Outstanding leaders dedicated to quality service and treating customers fairly.

Di
Review №15

Came to fix my furnace after paying $300 the furnace did not work for even 24 hours. Requested refund and have not heard back I will fight this. The repairmen said everything looks good I should have no problems. Need a response on my refund and am having my regular repairman fix my furnace. I will be happy to give them their part back. After all it did not even work for 24 hours On 1/3/20 they came and picked up the part they put no issues Roger was very nice. He wii return part so I am just waiting on a refund for the part. I owe the service call

Ji
Review №16

The Jansen tech was very professional and quickly identified the issue and resolved it with assistance from me. I recommend Nate Reeves for HVAC service needs. Dave and Xavier were very careful to protect our home during the HVAC installation and left the work area cleaner than it was prior to the work. Good job guys!

Te
Review №17

Roger the technician/engineer was not only professional but very experienced and personable. Our system is now operational on a hot muggy day!Ted

Ni
Review №18

Reggie arrived within the timeslot they stated, he was very professional and wore his mask due to the covid outbreak. He gave me the cost of the part and the total cost before he made the repair. I thought the price was very reasonable. Great service all around!

Ka
Review №19

I had a difficult installation of a pool heater, the man from Jansen couldnt have been nicer or more helpful. He had a great deal of experience and put valves in that I never would have thought of to rerout water if I had to work on the pool mechanics in the future. His name was Nathan...he was sooo nice, very professional, and did his work efficiently and knowledgeably. I wish there were more people like him and Jansen to call when I need help!!!! GREAT JOB!!!!!!!!! A+++++++++

Ps
Review №20

Great timely service! Have had two emergencies in the past month and each time theyve come the same day and had us repaired quickly and professionally.

Ri
Review №21

94 degrees yesterday and our thermostat stopped working. We were relieved to learn it was a simple fix: two new AA batteries. Quick diagnosis. All is OK now.17 year old thermostat replaced. Happy with new unit. Tech came first thing the next morning (7:00 am). Extremely responsive and knowledgeable.Nick found and fixed our problem quickly.

Ja
Review №22

Zach was absolutely awesome. He made me not feel bad about spending money on a repair I NEVER want to have.His demeanor and professionalism were second to none. His honesty, bluntness, and lack of “salesman” attitude will keep me coming back to Jansen for years to come.Thanks again for you promptness In fxing my issue. Truly a class act!!!

Ma
Review №23

Nick did a great job of cleaning out our unit, and even gave some recommendations and idea for keeping our upstairs cooler in the summer, and warmer in the winter! I recommend Jansens 120%!!

Ke
Review №24

Updated review after second purchase of a new unit with this company. Similar experience to a few years ago. Heat pump replacement went extremely well and beat competition price offerings. Service was excellent. Great install, great price, great upgrades offered. Ted was great to work with in sales, responded to all of my detailed questions and requests, and supported insurance follow-ups which was much appreciated. Thank you!

Da
Review №25

Nick from Jansen did a great job making sure my furnace was fixed to my satisfaction. I must admit that there is always a fear that the first answer from someone repairing an older item in your home will be to replace it. Nick was diligent in his efforts to find a way to repair it which was a great savings to me. I am very appreciative!

St
Review №26

Our AC broke on a Saturday night and after numerous calls to different companies stating that it would take up to two weeks to get our system fixed, I called Jansen who was recommended by a family member and they were out the same day I called to diagnose and the replacement part a day later. Nathan called me throughout the day to let me know when he would be arriving with plenty of notice so that I could continue to plan my day. Our unit is not up and running. Thanks for the prompt service. We will not call anywhere else from now on.

Ri
Review №27

Communicated when he was arriving and what to expect for cost. Arrived within communicated time. Quickly diagnosed the issue and was nice enough to educate me while he worked. Made sure the fix worked and was done w/in an hour.

am
Review №28

Nick was quick, arrived early and got our AC back up and running in no time! I Couldn’t be happier with the service we received. Thank you Nick and Jansen Heating and Air!!!

Ca
Review №29

This was my first time using Jansen. I picked them because they are a 24 hour service & they had a 5 Star rating.Our air conditioner had stopped working on a Friday night. In the past I would have called my cousin who worked in that business. Unfortunately, he is no longer with us. I called Jansen around 11pm. Someone took the info and Jeremy called back around 1130pm. We agreed he would come at 8am Saturday. He was very nice on the phone. He came and fixed it within an hour and the repair cost was quite reasonable. Jeremy couldn’t have been nicer. He was very personable and obviously knew what he was going. I plan to use Jansen for our future needs.

Kr
Review №30

Outstanding service provided with high-level of competency and desire to create a solution rather than just trying to sell something. Was very responsive with follow-up questions and even made return call to ensure properly working. HIGHLY RECOMMEND.

Da
Review №31

Nick is very good at what he does, and is a valuable asset to Jansen. I would recommend him to anyone needing his services.

MA
Review №32

Both times that I’ve needed them, they were out the same day. The price was reasonable and fair. Nick is a skilled professional. I can’t recommend them enough. They made the experience effortless for me and I’ll be a long-term customer.

Ni
Review №33

Jansen Heating and Air Conditioning has been outstanding from the salesperson, to the installers and the technician who performed the semi- annual maintenance. Everyone has been professional, on time and respectful. In addition to those qualities, each person has been highly knowledgeable about the product they carry. Solid company and I never hesitate to refer them to my friends and family.

Jo
Review №34

Very knowledgeable and courteous staff. They were able to diagnose and fix the problem with my HVAC the same evening. They stayed late until they were finished and got my system working. Great family business!

Ja
Review №35

Drew needed to order a part for us, so I feel like I cannot evaluate any further. So far, so good though!

Me
Review №36

Highly recommend! On one of the hottest days of the year, they were able to come to my house in record time, quickly access the situation, and fix what needed to be done in a timely manner. Will definitely be using them again when needed!

Ma
Review №37

Weve used Jansen for several years and always call when its time for our routine check-ups. Weve had no problems with loss of heating or air conditionng, and we believe thats because of the excellent routine maintenance we receive from Nick.

Ka
Review №38

Ray was wonderful- helpful and pleasant! We had work performed in January with Jeremy on another issue. This repair was in September. Ray was very knowledgeable. Jansen did a GREAT job! THANKS!Ray and Nate again performed a GREAT service on our split zone units. The problems were with original installation by another vendor (Jansen did NOT install the split zone units.) Ray and Nate worked on the units until the problem was determined and we are ready for Winter. Jansen is a GREAT company and I CANNOT say enough good about the services! THANKS!

Da
Review №39

Great quality service at a great price. I called a few other places and had other companies do a diagnostics. Other companies just wanted to charge me for parts I didnt need or sell me a whole new AC. Jansens integrity is sky high in my book. They gave me confidence that I didnt need entire AC replaced. They could fix for just a few hundred bucks. Jansen just got a return customer for life!

Cr
Review №40

After beginning the installation at 2PM, the techs remained until 10:30 that evening in an attempt to get the new A/C unit to run correctly. At no time did they complain about the hour or the time spent. Despite a full hour on the phone with the help desk at NEST, they were not able to make the thermostat work. I finally sent them home. When they returned, the tech brought along a new advisor. After reviewing the installation, they determined that the thermostat was bad. If only the NEST help desk had told us that. The tech returned to the shop, brought a new NEST and installed it. The system was working properly in 5 minutes. While not the most timely of installations, it was only through their perseverance that the work was completed. I will be happy to use them again in the future.

Su
Review №41

Fine company, fine people working there. Very honest and trustworthy. On the coldest day of winter, my furnace went out. They came in the middle of the night and tried to fix it. A major part went out. They could have tried to sell me a new furnace. Instead they told me it was a manufacturing recall and under warranty. It cost me nothing to replace. I couldn’t do business with anyone else!

Mi
Review №42

Ive been using Jansen since 1996. Their technicians have always done a great job servicing our furnace and A.C. units. They are always on time and never try to sell you on a repair that you dont need.

Li
Review №43

Update 8/7/19. This time my technician was Dominuque. He did an excellent job. Dont let his youth fool you, he knows his stuff 👍🏾.Nick was nice, professional and helpful. I gave a 5 but this was only a maintenance check. So there was nothing really difficult to judge the service by.

Fo
Review №44

I cant say enough good things about the Jansen team. They were willing to work with my schedule and had prompt communication from the start. The technicians who installed my new AC were friendly and made sure all my concerns were addressed. I wont be calling anyone else from now on.

Jo
Review №45

They really put the customer first. The appointment was easy to set up and techs that showed up were honest about the repairs needing done. They’ve won my business and will be using them with my HVAC needs moving forward.

Sa
Review №46

Jansen just installed a new furnace & AC for us. The sales guy who sold us the system was knowledgeable and answered our many questions and the prices couldnt be beat by the competitors. The tech who installed the system showed up on time and stayed late on a Friday to make sure we didnt have to be without the AC overnight. He cleaned up everything behind himself and patiently answered all our questions after the install - even though it was after 6pm! I cannot say enough positive things about Jansen and the service we received from start to finish!

Je
Review №47

Low price quote for entire system replacement with zero down and 12 months no interest. Super pros covered all carpets and finished the job in 4 hours. Best service ever and AC job done to perfection. They even sent cookies and a gift a few days later.

Do
Review №48

My issue was a furnace that was short cycling. Nick quickly determined that the cause was the unit was overheating resulting in it shutting down. Nick checked a few likely causes, but everything checked out. Continuing his search, Nick found two supply ducts taped closed by a tenant and he also adjusted gas pressure slightly. The system is now operating perfectly.Thanks for the professional service at a very reasonable price.

Fr
Review №49

Thank you, Nick, for finding the problem quickly and fixing it! Also, we appreciate the time you took to explain to us what had happened. You have always taken such good care of our furnace and heat pump. Thank you to Jansen for providing such polite and competent technicians.

ko
Review №50

Great system delivered and installed by a great team! I am very happy with this purchase, and would recommend Jansens services to all my friends!

Ju
Review №51

I have 18 years of experience with you and everyone from the receptionist to the repairman has been exceptional. My unit is still running, but probably needs both the furnace and the air replaced soon. I would never consider using another firm except Jensen. You never disappoint.

P
Review №52

Nick did a very thorough job on our furnace maintenance and humidifier. He detected some issues with the humidifier and completed needed repairs. I feel very confident of the knowledge of the technicians at Jansen. Highly recommend!

Ke
Review №53

They actually have appointments at 7 am! The service tech Justin was polite and professional. I bought 2 units from them at least 8 yrs ago and when these 2 decide to die I will be purchasing from them again!

Da
Review №54

Very pleased with my experience from start to finish -- from the friendly and professional office staff to the excellent technician. Ray was great, not only fixing the issue, but setting clear expectations on what my options may be for maintenance or replacement in the future. Very educational, and zero pressure. A great trust builder.

Gr
Review №55

(Roger) Very Knowledgeable Tech. and Great Personality !!!

Jo
Review №56

We came home from a trip to discover our boiler was in the process of trying to dump water as quickly as it could refill.We called Jansen, and within a couple of hours they were here to fix our problem. We were taken care of, our heat is back on, and we were not taken advantage of in our time of need. I am very glad we decided to go with Jansen, because this is how they have always treated us; they are fair and respectful of our needs.

Bo
Review №57

The technician was on time, polite, more than professional. Did an outstanding job. I would not hesitate to use again and again.

So
Review №58

AMAZING! Our AC was blowing warm air at 8:25 pm and we called Jansen at 8:30. They got to us in less than 25 min. Highly recommend them.The technician was very professional and resolved the issue very quickly.

Su
Review №59

Chris and his team just left. They installed a new HVAC system in our home and did a fantastic job! First, our salesman Greg was extremely professional, knowledgeable, and personable. The service he offered was above comparable companies. Before Chris arrived this morning, I received a few emails letting me know they were on their way. The other email introduced the team that was coming to do the installation. Four installers were here for the day. They were friendly, efficient, and did a great job with cleanup. Im writing to highly recommend this company for anyone looking for a new air conditioner and furnace. This company is top notch!

Co
Review №60

Such an amazing company!!!! Our central air died on us so we started pricing around to find a good deal well the more companies we called the more frustrated we got because the quotes we received we not what we wanted and Im not referring to price either. We felt pushed by other HVAC companies into getting things we didnt need but Greg with Jansen didnt do that to us. He listened to every question and answered everything with great explanation. He came out and checked things out and gave us a detailed estimate. After a quick explanation of things he had us sold on not only the unit but on the company for every need we will ever have. We were able to get the unit in quickly and installed with great customer services. They are very punctual and you dont feel like you are waiting around for them to show up in a time frame. Thank you Jansens and Thank you Greg for helping us with this situation and making our decision easy for us. We look forward to working with this company in the future!!!!!

Ju
Review №61

We had our AC checked today as part of our plan with Jansen that checks our AC and furnace every year before the season. As always, the Tech, Zac AUSTIN, did a great job. We have been using Jansen since 1984 and have always been pleased.

Go
Review №62

Jensen installed our heating/cooling system about 3 years ago and weve been very pleased with it and Jensens service. I always request Ray, one of their technicians, to maintain our system and he always does a great job. Highly recommend them!

Mi
Review №63

My heat went out overnight. I was hoping it was just a fluke that would work itself out while I was at work (hah). I called Jansen Heating & Air (on a Friday evening after 6:30pm) and they sent someone right away! No waitlist like other places Ive dealt with, there are actual after hours people that can help! Nate came to my house and worked many different ways to figure out the problem. It is not a 1 visit fix, unfortunately, but I appreciate the prompt help and willingness to research materials before coming to a conclusion! Thank you!

Le
Review №64

Jansen Heating and Air Conditioning has consistently provided us with excellent service. They respond quickly and schedule any service I need immediately. Ray came as scheduled and did a great job fixing whatever air conditioning problems we had.

Di
Review №65

Tony McKinney from Jansen Heating and A/C serviced my heating system today. He was courteous, professional and thorough. He arrived on time and gave me a verbal report of the condition of my system. Good job, Tony - thanks!

mp
Review №66

I thought NIck did a very nice job with the service. He didnt talk down to me like some technical people can. I will use them again.

De
Review №67

Ray is the best! Other tech said we needed new electronic components or a new furnace... neither of those were necessary, it was an adjustment on the pilot light. THANK YOU Ray!

N
Review №68

Jeremy B. services our Heating and A/C units every six months. He is very professional and does an outstanding job. Our A/C unit is 19 years old and I attribute our extended life to Jeremy and his maintenance plan. Thank you Jeremy and Jansen Heating and A/C for your superb service.

Jo
Review №69

It was after midnight on New Years Eve (actually New Years Day around 12:30). My wife and I had a house full of teenagers spending the night along with our other young son. The temperature outside was below 0. This is when our heater decided to not work! We have a service contract with Jansen so my wife called their number. Of course my thought was, Good Luck! I figured at best we could get put on the list for the following day or so. We were ready to send the boys home and find a hotel. Sure enough, someone answered the phone at Jansen! They told us a technician would call us back within the hour. Once again, I was skeptical considering it was around 1:00 am on New Years at that point. To our surprise, the technician called us and promised he would be over soon. And soon it was. The technician was over within the hour and quickly diagnosed the problem and fixed it before the teenagers even noticed it was cold! The tech was very friendly and courteous too. Then came time for the bill. I figured it was going to be quite high given the situation. To our great surprise the bill was VERY reasonable. I paid less than what I would have estimated on a normal business day, let alone after midnight on a holiday!I can not say enough how grateful we were to have Jansen help us out that evening. They are a great company and we will continue to use them.

AM
Review №70

Jeremy was knowledgeable, fast, efficient and very pleasant. Jansen Heating and Cooling was very responsive and quick and didnt push a bunch of services we didnt need. We cant say enough wonderful things about our experience with Jeremy and Jansen Heating

Ka
Review №71

First time using Jansen. The tech was professional and knowledgeable, and the price for a winter check-up was very reasonable .Ill call them again.

Ka
Review №72

Zack was very courteous and helpful. He politely answered my numerous questions.

Co
Review №73

It was so refreshing to have an honest and knowledgeable serviceman like Nathan. Not many people have experience with oil fueled boiler systems but he was an expert! Will definately request him if ever needed again!

Ju
Review №74

Tony did a great job checking our furnace. We have a contract for Jansen to check our Furnace and air conditioner each year and Tony was very professional, knowledgeable, and courteous. He was even early for the appointment.Charlie Cleves

De
Review №75

On time. Polite. Thorough. Offered suggestions for more efficient use. Very happy.

Ma
Review №76

Ive been using Jansen Heating and Air Conditioning Inc for a long time. They used to service my old oil furnace and put in my new gas HVAC system in 2013. I could not be happier with their service. Their technicians are always on time, courteous and efficient. I belong to the Maintenance Club and think it is well worth the price to have peace of mine and know my HVAC system is properly maintained. I highly recommend Jansen Heating and Air Conditioning Inc.

Ad
Review №77

Had them out again to when our furnace decided to cut out this past Friday after the first cool night. The tech arrived and went straight to the furnace. He messed with it for about an hour, and then told me I would need a new gas valve and it would be $450 for the part plus an additional $200 labor, and they couldnt get it till Monday.I said ok, and he cleaned up and then tried to cycle the furnace one last time. It still didnt run obviously. After he left i checked the part online and found that the replacement was actually only $50. I went down and popped off the cover to confirm I had the right part number and noticed the tech had switch the valve off. I thought this was odd, because that meant he tried to cycle the unit after he turned off the valve switch. I turned it back on and flipped on the thermostat. It came on no problem. I promptly canceled the service for Monday and asked to speak to a manager about the misleading sales attempt by the tech. I never received a call back from a manager and the furnace has been running fine all weekend.Avoid this place, there are a lot of furnace repair places around town, better to take a chance with them than use people I can confirm will try to rip you off.

St
Review №78

Zach was competent and explained clearly what was the problem. We are very satisfied with his work.

Aa
Review №79

Great service. Showed up on time with all the tools on the truck needed for the fix. Would use Jansen again.

Ja
Review №80

The technician arrived on time; was courteous, efficient and thorough. He also offered helpful advice regarding effective use of system.

ch
Review №81

I believe the technician took entirely too long to diagnose and fix the problem. He spent a significant amount of time on the phone with his boss helping him, and later his boss had to come and fix the problem. I was also surprised that he signed my name to the invoice as if I approved the cost ahead of time.

Ke
Review №82

Great and honest work! They showed up when they said they would and were quick and honest about the repairs. I would definitely recommend them and use them again.

Tr
Review №83

As usual, technician was on time and professional. Love the peace of mind of annual maintenance--a failing part replaced before it failed.

Ma
Review №84

Great company. No bs a lot of the other HVAC shops try to sell you. They are honest and fair. Hard to find in todays world, but glad to know there are still fair HVAC shops out there.

Er
Review №85

Ray was awesome. Very nice, knowledgeable and helped us out quick on a holiday weekend!! Highly recommend

Br
Review №86

Great service on a cold, busy day. Ray was timely, personable, capable, and professional. Ill be signing up for a service contact with Jansen thanks to this superb service.

Ma
Review №87

Figured out quickly what was wrong, fixed it and off he went.Would use them again

Le
Review №88

TECH DID A VERY GOOD JOB AND EXPLAINED EXACTLY WHAT WAS GOING ON WITH OUR SYSTEM. THANK YOU SO MUCH.

Be
Review №89

Sunday morning July 1 I awoke a little later than normal. The furnace was operating but the house felt a little warmer than normal. I checked the thermostat which indicated the temperature was 77 degrees. I called Jansen Heating and Cooling around 9:45 AM and was surprised when I was connected to a real person! I believe her name was Kim but I was so startled that someone answered on Sunday morning that I may have missed her name. She listened to my concerns and then told me that Tom was on call and would call me soon. Within 2 minutes Tom called and told me I was next on his list after he completed a service call in Hamilton. Tom diagnosed the problem over the phone and said he would call when he was on his way. I received a call from Tom at Noon; he arrived at 12:30 and by 1:00 PM my air conditioner was operating. Tom had diagnosed the problem correctly and had the needed capacitor in the van. Tom also corrected a thermostat wiring problem that had existed since the unit was installed when our condo was originally built. This is the second time this year that Jansen personnel have corrected problems caused by others. Thank you for being there on a Sunday and being so efficient at your jobs!

Ma
Review №90

Jeremy does excellent work. He is very thorough and knowledgeable. Thumbs up!

Gr
Review №91

Nick is outstanding! Very knowledgable and thorough. Not pleased that he missed the service window by 40 minutes but otherwise thoroughly pleased.

De
Review №92

Great support from your team. Thank you!

Pa
Review №93

Ray was great. He knew the problems we had last summer and checked twice. He explained the cost of a new why it would be wise to have it done this fall. Ray was even helped add the screen to the side door. Helping two handicap ladies. Thank you!

Ma
Review №94

Timely response and site visit which led to quick resolution.

Ba
Review №95

I have used Jansen for many years. They are all very professional and polite as well as prompt and thorough. They always do a great job!

Ge
Review №96

Nate was the technician on this job. He not only fixed the various problems with my pool heater, but helped provide some training on the equipment and how to keep it running. Exceeded my expectations.

Br
Review №97

Tony is super helpful and not only fixed my furnace at 11pm but also gave us things to keep an eye out for and other tips!

Ke
Review №98

Very prompt, courteous, and helpful. Took time to explain what he was doing and why. Would use them again in a heartbeat.

Ma
Review №99

Great service. Explained what is going on with my furnace. Respectful also. Thank you!

Al
Review №100

We have been customers for years. Used to be we could count on Jansen to diagnose and fix whatever the issue. Recently, we have not had good experiences. They show up, do something and the unit breaks again as soon as they leave. We have called them 3 times this past summer. They were unable to fix our AC or that of another home we own.Sadly, we will not be using them again.

Information
7 Photos
100 Comments
4.8 Rating
  • Address:7661 Fields Ertel Rd, Cincinnati, OH 45241, United States
  • Site:https://comfortbyjansen.com/
  • Phone:+1 513-561-4888
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Air conditioning store
  • Furnace parts supplier
  • Furnace repair service
  • Furnace store
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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