American Heating and Air Conditioning
3953 Red Bank Rd, Cincinnati, OH 45227, United States
Review №1

Our temperature had steadily risen from 70º to 81º over the course of a few hours during the hottest week of the year. We called American and Jeanine said she had a worker in my area who could be there in 15 minutes. Charlie showed up and diagnosed the problem as a busted capacitor and replaced it in under 30 minutes. I could not have asked for better service and this is the 2nd time weve used them for unrelated problems. The fact that it was fixed in under an hour from the time I called was remarkable. I wont even bother giving anyone else our business from now on.

Review №2

Those gentlemen did a great job. This company is the best company for heating and cooling I have ever had. They were able to answer all of my questions, and as I done my research on their answers, they were all correct. My furnace is 14 years old. After they repaired it,it runs like a new furnace. Its so quiet now I cannot hear it cycle on and off. Thank you for your services.

Review №3

Best HVAC company Ive used. A friend recommended them.

Review №4

Friend told she needed new furnace so called American and they came right out and replaced an inexpensive part. No problems since. I was told me heat exchanger was cracked, leaking carbom monoxide. I called American and they confirmed the furnace did not leak carbon monoxide or have a cracked heat exchange. Ordered a part and furnace is great. So friendly and fast. I will never call anyone else.

Review №5

The heat was not working in my rental property and within 24 hours of calling to make an appointment, Charlie was at my house making all necessary repairs. He called me shortly after the work was done to go over all the details and was very professional. Would absolutely recommend for a responsive, great valued /quality company!

Review №6

Very professional and helpful. The price is reasonable too. We’ve been using them a couple of times and every time we are very satisfied.

Review №7

Great people and company to work with. Knowledgeable helpful and efficient. Highly recommend American Heating and Air Conditioning.

Review №8

The tech did an amazing job and was extremely knowledgeable. He fixed what another company(Clark Heating & Cooling) messed up. The staff was very friendly and helpful with everything else too.

Review №9

We have always had great experiences with this company. But today the technician, Dave, went above and beyond. He meticulously troubleshot our furnace issues. He was pleasant and professional throughout. We would recommend again and again!

Review №10

Truly the best there is in Cincy - they were on time, courteous and professional. My A/C went out on a Wednesday evening, and they were there Thursday morning to assess (Charlie). They also worked with me to fully replace my A/C and Furnace within my budget. When the team wrapped up on the install, they showed me everything they replaced, explained how to maintain it, and gave recommendations on air filters, etc (Keith & JD). Great crew, will recommend them to anyone in need. Thanks, Mike Dempsey!

Review №11

Keith was one of the most efficient people we have had. He was on time, did everything in a timely manner, and was very respectful of the social distancing guidelines by which we are all living. Very happy with this service.

Review №12

The person we met with (Charlie) was very personable, informative and helpful. He explained the options I had, gave advice on things I could do myself to temporarily solve the problem and helped us get connected with free quotes for long term solutions.

Review №13

After living in my 1922 house with no central air for 16 years, I decided it was time to have it installed. From our first interaction with Mike Dempsey, the installation completed by Steve & his team, to the incredible customer service by Jenny at the office, I highly recommend this company.Steve went above & beyond when he detected there may be a carbon monoxide leak in my basement. He cleaned my furnace & retested the area until it registered clear!When it didn’t seem possible to cut through 4 inches of concrete to install a vent in my bathroom, the crew found a way to use a piece of equipment to get it done. I had stressed to them my disappointment since that room gets so hot, so I am so appreciative!Jenny gave us daily updates & her caring & kind demeanor was truly a pleasure!Thank you for everything!K. King

Review №14

American did an outstanding job replacing my AC condenser and evaporator coil. Dave and Steve completed the job in half the time that was quoted and the system is humming smoothly just in time for summer. My family appreciated the timely responses from the team and look forward to sending our future business here. From reception to quote to execution, this company shows the pride it takes in helping out their customers.

Review №15

Felt compelled to review based on a great experience this past Valentine’s Day.We returned from Valentine’s Day dinner to find our heater had failed. Jim was kind enough to come to our home at 10:30 pm and replace the circuit board which had fried.Above and beyond the call of duty, and very much appreciated. Thank you!

Review №16

I HIGHLY recommend American Heating & Air Conditioning. They recently installed a new furnace, air cleaner, heat pump and humidifier at our Indian Hill home.I simply can’t say enough about their services: Punctual; competitive; friendly and on and on. They even asked me if they should move my laundry from the washer to the drier while I was gone!!They notified us two weeks ahead of time with the date of installation. They arrived exactly on the specified day and time. The installation took exactly the number of days planned. Our house is now warm with consistent air flow throughout. (Something we NEVER had before!)Each day, as they left our home, everything was immaculate. I couldn’t even tell that they had been there. This is truly amazing considering they had to completely remove a 35-year old dirty fuel oil furnace from our furnace room.Their pricing was excellent. More competitive than our two other bids. The technicians were polite and honest.We are customers for life!!!

Review №17

So relieved to find a reliable and honest HVAC service company! Every tech we’ve had was on time, professional, and never pushy with contracts, “recommendations” or questionable repairs. They keep us running smooth. Highly recommend!

Review №18

I have used American Heating for 20 years. They are always prompt and very knowledgeable and do an excellent job! I had no heat last week and they came in 1 hour.

Review №19

The technician who came out to service my AC unit was friendly, honest, and very thorough. He was full of great advice, tips. He was friendly and professional, but not uptight. He didnt make it feel weird for me to ask questions, and was very nice when answering them.Will be recommending to everyone, and will be calling them whenever I need anymore service.

Review №20

Highly recommend this company. They had a quick response time and were able to easily fix my a/c....unlike another company who said I needed a whole new unit. My technician, Keith, was informative and interested it doing what he felt was best for my situation. I will be recommending them to my family and clients. Thank you American Heating and Air Conditioning.

Review №21

American Heating and Air Conditioning is FANTASTIC!!! My Air Conditioning stopped working. It was not blowing cool air. I called American in the morning and they were able to get to my house in under 6 hours. The technician arrived at the time he was scheduled to arrive. He diagnosed my problem and had it fixed in under an hour. My house was nice and cool again. The price was very reasonable. I am thrilled with the customer service and professionalism of this company and highly recommend them.

Review №22

Great company to work with, from pleasant Ginny, the scheduler, on the phone to techs Charlie and Jim, who know boiler systems, patiently explain the parts, and offer maintenance tips. Have used this company dating back many years, foolishly called some others in the interim, and have wisely returned to American for my HVAC needs.

Review №23

Invoice description of work did not match what they told the insurance company. Report to insurance was completely different and seems rather shady.

Review №24

The Service Technician, Charles, did a great job getting my old hot water radiator system up and running again.He helped me understand the system components and how to do the required maintenance. The receptionist was also a joy to talk to. The pricing was reasonable as well. I will return for any future needs.

Review №25

The heating and air conditioning system was malfunctioning in a home I recently purchased in Indian Hill. American Heating and Air came out and tested the system, identified two minor problems and repaired them quickly and efficiently. Charlie (the service tech) was friendly and took the time to explain, in laymans language, what the problems were and how he would fix them.Later, I had American back to do some re-routing of duct work. They worked well with my contractor to get the work done properly and on schedule.They are a customer friendly, great service organization that doesnt try to pressure you into buying a bunch of service or equipment that isnt necessary.Highly recommended!

Review №26

I want to commend Mr. Mike Dempsey and his team for outstanding service. Within several hours of my call to American Heating and & Air Conditioning, my air conditioning unit was up and running. The American H&AC technician, Keith, was friendly, professional and knowledgeable. This company certainly deserves its FIVE STAR rating here in the Greater Cincinnati area!

Review №27

The A/C went out when the temp was supposed to get to 90 degrees outside. It was already 82 in the house when I called them in the morning. They were able to come out within a few hours. They diagnosed the issue and fixed the problem. The service tech did not try to upsell us to products or services that we did not need. We will definitely use them again when an issue comes up and recommend them highly to others.

Review №28

Mikes team installed our duel fuel A/C ten years ago and weve never had a bit of trouble. Our energy usage has dropped 30% with the new system. His crew was very professional, knowledgeable and polite. Over the years I have recommended American to friends and family and they have always done a great job.

Review №29

Mike and his crew scheduled the install on a Wednesday morning. They showed up at the house bright and early and began working. They were very careful carrying in the unit and mindful of our home. Polite and professional.The unit was installed months ago and has been working perfectly. We had one service call on an issue they didnt work on, and they responded immediately and took care of the problem for us. If you are looking for a professional, competitive, worry free installation of your home heating and a/c, I cant recommend anyone, more than American. Mike and his staff were great to work with!

Review №30

They saved the day! Amazing company all around. We had no heat for 4 days thanks to getting the runaround from our home warranty company and the company they assigned didnt even show up for the appt and couldnt be reached. We finally decided to go with our own company and had heard good things about American H & A. I talked to Ginny and she was a ray of sunshine, esp after the misery of dealing with our warranty company. She was amazing and accommodating and got us in with Greg the very next day even though they were pretty booked. She was very sympathetic to the trouble we were getting from our home warranty company. Greg was awesome- He is obviously a well experienced expert and was able to zero in on the issue quickly. He fixed the issue and tuned up our system for less than the warranty companys deductible. It is very obvious that these people care about their work and their customers. Their communication and service were excellent. Our furnace is working great! We couldnt be happier that we found a reliable HVAC company.

Review №31

I have used AHC for 30 years and have ALWAYS received great service and reliability. The technicians are very knowledgeable, professional and always willing to answer questions. The office staff is extremely efficient and helpful and always willing to work with your schedule.

Review №32

Definitely have my business. Called today when my a.c. went out and they showed up today. They truly care,which is so refreshing in todays society. Greg my tech was super nice and really cares about people. So glad I used them. Everyone should.

Review №33

High praise for American! We have an old home with an old system as well as an addition with a newer system, which was installed by American. They have maintained both, since we moved here, six years ago.From Ginny, in the office, to Charlie who has been our major technician, we have been extremely pleased with their service. I have never come upon a representative of this company who has not been knowledgeable and professional, as well as personable.We recently had an emergency, under very difficult circumstances, and their compassion and response could not have been more kind or timely.We are replacing our old system and without question, it will provided by American Heating and Air Conditioning.

Review №34

5 Star Service! Charlie is the best.

Review №35

When we bought our new home I was terrified when the AC stopped working. We thought , There goes a ton of money we cant afford. Then I found American Heating and Cooling. There receptionist is polite and helpful and they dont give you a bunch of excuses and maybes. Their techs are prompt and polite and call ahead if needed. They are also very informative about how your system works, which is important for people like my husband and I who have no experience with an AC system. The prices are also VERY FAIR compared to what we have found in the Cincinnati area. We definitely refer their service! Thank you for all your help with our AC, June and Joe.

Review №36

It was lots of heavy lifting followed by a total rebuild when the Steves team replaced our hot water boiler and radiators with a forced air furnace. There were limits to how clean and neat demolition could be when working with 125 years of accumulated dirt and old radiators, but it was done very carefully. The new installation is neat and clean. The crew made it go smoothly. They worked almost quietly. When I heard them talking, it was a clever joke, never obscenities. You guys really are the A team.

Review №37

These guys were beyond professional. Very easy to schedule over email and they called before they came out (on time). The tech honored the estimated price even though my wife made him stay longer by bombarding him with questions. Will use them again in the future.

Review №38

Unfortunately, we were not able to buy from them due to our monetary issues at the time.HOWEVER.... From the very, start to finish, this company was amazing. I didnt have to wait on hold, the receptionist answered the phone quickly; with a very nice, and personal attitude. She was incredibly sweet through our conversation of what was wrong and making an appointment.The technician that came out to my home (Charley)was very nice, friendly and very honest.He took the time to answer all my questions, and talked me through all my options.When we are ready we will definitely be going through this company!

Review №39

I needed an AC unit replaced in a very small window of time. Not only did they make that happen, the price was outstanding with excellent service after the sale. A great resource for someone with rental or properties as well as their own home.

Review №40

We have always had great service and a quick response from this company.Just this week we had an original 12 year AC unit go out. They can the next day to service but informed us that we needed a new unit. Its already installed before I got back from my business trip.We also highly suggest getting on their yearly maintenance plan. This service package lets them remind you it is time to service so you do not have to remember to do so.

Review №41

Great company with exceptional service and wonderfully friendly people. Were renovating a 100 year old Oakley house and American Heating and Air Conditioning is helping with some much-needed furnace and air-conditioning updates. Stop looking at huge HVAC companies that wont remember your name the next day. Call these people and you wont regret it!

Review №42

Over 10 years of service in two homes with excellent service! When we bought our 100 year old home with an oil furnace they installed our new gas furnace and it is great. Whenever we have a problem they are there before we get too hot or too cold. The service team is great!

Review №43

They are dedicated! Friendly, helpful and concerned about solving your problems. Got my furnace from them and while they dont sell this brands anymore, they still service it like Champs!

Review №44

Over the years we have used several HVAC companies in our search for a company we could trust. Several years ago we called American. Our search was over. Every service rep weve had (we have 2 favorites) has been professional and experienced and been with the company for a number of years. Theres always a friendly voice when you have to call in (usually Ginny). Its now time to replace our system, and we didnt hesitate to have American handle the job.

Review №45

American Heating and Air Conditioning installed our HVAC units when our home was built over 20 years ago. They have faithfully serviced these units without a single instance in which they have disappointed us in all that time. They have always been extremely responsive whenever we have called to set up routine seasonal service, or, when repairs or adjustments have been necessary. We recommend them without any reservations or hesitation.

Review №46

Even though my HVAC system was not initially installed by American they have provided unbelievable service twice now. And great pricing options on necessary replacement.They even hunted down purchase information with the Distributor of my system in order to qualify me for warranty coverage on a $1300 motor that crapped out in a little over 5 yrs. on my older system (that they did not sell me!). They got it covered for me!Super nice and friendly to boot. I am now a very loyal customer.

Review №47

Great service and knowledgeable staff. Extremely accommodating and fair pricing. In my experience, they go the extra mile to make sure that an issue is resolved and they do NOT gouge you in the process.

Review №48

Keith was very professional and informative. He explained everything to me and gave great advice. I was very pleased with his visit.

Review №49

The American Heating and Air Conditioning Company installed a Carrier Air Conditioning system soon after we purchased our house in 1990. We have customers ever since. The technicians, sales staff, administration and management are friendly and helpful. We have a maintenance program and have only had one emergency call. Two years ago, the air conditioning system quit because of capacitor failure. After they fixed the system, we decided that a replacement would be a wise idea. The sales staff helped us get a nice rebate from Carrier on a new furnace and A/C system.

Review №50

Great service excellent staff and workers highly recommended

Review №51

Great job, American! Youve figured out that quality customer service trumps any deal, promotion, or advertisement. Your amazing customer service makes your company. As a customer, its what is going to keep me coming back!When I initially transplanted to Cincinnati, I found myself in need of an entire HVAC system for a house my now husband and I had purchased. I went with a local two-name company that was widely advertised in the area. My customer service experience with them has been awful! Nasty, rude, and for no reason. To make things worse, our brand new unit has had a reoccurring issue since install. I literally have had to call every fall, to have a tech come out, open the unit, and replace a valve so that the house can be heated. To add insult to injury, I have to pay parts and labor on this now 5 year old furnace every time.My husband and I moved to a new home recently, Our HVAC needed service and maintenance. This time around, I took my time contacting companies. If my initial phone call was met with a rude, dismissive, person who seemed generally put off to do their job, I ended the phone call. I had the pleasure of speaking with Ginny, at American Heating and Air Conditioning and her customer service blew me away. She was friendly, attentive, did her best to answer my questions and told me directly when she was unable to answer them. Ive worked with her multiple times over the past year. Truly, other companies should use your Ginny as their standard of customer service. Ive also had the pleasure of working with a tech named Charlie. He has proven to be polite, honest, and doesnt suggest unnecessary work be done. He was happy to discuss maintenance options with me, but was not pushy in regards to me purchasing these. A year later, Im happily contacting American for maintenance support, and recommending the company to anyone who asks.

Review №52

American Heating and Air Conditioning installed both our furnace and A/C units. When we needed a repair, a team was sent out within a few hours of my call. They were friendly, helpful, and professional. Id definitely recommend their services.

Review №53

Keith knew exactly what the problem was and fixed it quickly. Also made a suggestion with the thermostat which is now working better than ever. I am so very pleased with American Heating & Air Conditioning.

Review №54

I will be recommending this Company to family and friends. Provided quick response to service call and found Service Tech, Keith Geil, to be very informative and professional!

Review №55

I have a Lenox furnace and AC system that they installed in 1996 which is still working great. I have a service contract which covers maintenance of the furnace in the fall and the AC in the spring. The technicians are very professional and friendly and good at explaining what they did on calls.

Review №56

We got our air conditioner and heater tuned up, or supposedly did on February 17 2017 and never used the AC until April 22 because it was not hot enough yet. When we turned it on it didnt work. We have never had a problem with our ac before this so I called the office on April 24 only to hear someone tell me that I would have to pay a diagnostic fee because it has been just over 60 days. On top of that the technician left my water on with the nozzle closed but constantly leaking and I didnt realize it until 3 days later which cost me money. All the flyers they try to put out to gain your business and they treat you like this. Well they lost our business. I hope it was worth it.

Review №57

Three words to describe this company, Quality, Trust, Reliable. Mike Dempsy and American serviced my older home heating and cooling system long before I ever needed to replace it. They kept my 1965 Williamson furnace alive until last year, and even then, I finally broke down and purchased a new one due to the AC needing to be replaced. The technicians are knowledgeable, friendly, on time, and very dependable. When they tell you about your issue, they offer alternatives beyond a new system!Mike Dempsy came out and put together a new system that fit my older homes needs, and our budget.I actually called for information on buying a new filter for my AC, and Mike dropped one off on my door step that night on his way home. That is the kind of company American Heating & Air is. I would urge anyone looking to purchase or service their AC/heating system to call American. You will be glad you did.

Review №58

We have done business with American Heating and Air Conditioning for over 30 years. From doing our semi-annual service calls, to updating our HVAC systems, to just unanticipated service calls, I can count of Mike Dempsey and his crew for getting the job done right the first time. Our daughter and her husband recently purchased a new home and they are now customers also. Keep up the great work.

Review №59

Excellent service! Very friendly & intelligent staff. Very reasonable rates.

Review №60


Review №61

Mike and his staff are the best. Service is always prompt and courteous. Has saved me money by steering me away from needless expenses and spotting problems in advance. Got a great deal on my new furnace and air conditioner too!

Review №62

Great company. We have used them since 1989! Mike D is the best.

Review №63

Great service. Keith was actually early and got it fixed quickly and was great to work with!

Review №64

I have been having problems with my furnace blowing our cold air, American Heating sent one of there techs to my home and had me up and going within a few minutes. I highly recommend them for your furnace needsThank you

Review №65

American Heating just installed a new HVAC system at our house. The people doing the installation were very professional, took care of all the details, and cleaned up afterwards. I was very impressed. I would recommend them to anyone.

Review №66

We recently went to Italy on vacation and stayed at our home there. Before our trip we had contacted an HVAC company to install a new system so we would be comfortable during our stay. We arrived on Dec 19 and was excited to turn on our system and try it out. Unfortunately the system did not perform anywhere close to our expectations. I called the contractor and he assured me the system was working correctly and functioning as designed. After a few VERY cold nights I called Steve Ostendorf with American Heating and Air Conditioning and explained what we were dealing with and he immediately knew what the problem was and took the time to explain what was necessary to fix the issue. After calling our contractor in Southern Italy, and advising him what was recommended by Steve Ostendorf, he returned to our home and implemented Steves recommendation which resolved our issue, we then where happy with the performance of the system and felt Steves advice is what ultimately got our system working.

Review №67

We researched the best whole house air filtration system on the market and determined the IqAir filtration system would meet our family needs. American Heating and Air is the only certified installer in the area - there is a certification process for the installation company as well as a particle count certification that it must meet after being installed. Mike, the owner, and his office staff as well as his installer, Mike, were professional, efficient at meeting the needs of our family and empathetic to the circumstances surrounding the need for the install. Not only was Mike knowledgable about the equipment to be installed, he was knowledgable about all parts of the system that need to be inlace to ensure the healthiest environment possible for our family. We recommend American Heating and hope all future business with American goes as smoothly as this did.

Review №68

I recommend the American Heating and Air Conditioning very highly. This was the first summer I have worked with them. Ive had two technicians from the company, one to diagnose/repair a technical problem with the air handler, and one to perform the seasonal maintenance of the AC unit. They are scheduled to come back in the fall for furnace maintenance.I judge the ac contractors by their attitude towards older units. Mine is a 14 year old Amana system, close to the nominal end of its projected service life. American heating gets by far the highest marks from me on this. They respect their client, and they respect the hardware. They are genuinely interested in getting the system to last and operate per specs. They will talk to you about the current options and choices available for an eventual replacement if you ask them, but it is clear that they are there to get your system to run as best as it can first and foremost.What sets Ameircan Heating professionals apart from even very reasonable, good companies that I have contracted in the past is the depth of their feel for how the components of the system should interact and respond to changing conditions, and their approach to diagnositcs. The level of input and comments they gave me were what I would expect from a design engineeer team leader. They do not simply go through a checklist written by someone else; they know exactly what each step is for and how to interpret their observations. They are open, clear, honest, and very importantly, will answer your questions with statements that can be objectively verified. It was a real pleasure interacting with them; everything about their procedures and protocols was nothing short of outstanding.The end result is that the unit , that had gone a few seasons without maintenance, runs like new. Both problems that were the reasons for the service call ( trouble with air flow and insufficient cooling/ humidity removal ) are gone.Logistics was great as well. The office was well organized, clear, friendly,and accommodating. Scheduling is straightforward. They will work with you to allocate the window you need, and show up exactly when they said they would. The two visits I had so far were scheduled, first, within an hour of my call, and second was the next day I called, per my request.Their pricing is very reasonable and fair. The company seems to go for quality work and clearly bets on repeat business. They will certainly continue to get mine.American Heating, thank you for doing an excellent job for me.

Review №69

So heres a little story with a happy the end of March our firnace went out. I was able to wiggle some wires, kick a fuse box and TA-DA! It made it another week and (I thought) I saved some money by not having to pay $200 for a service call from some money hungry company in Cincinnati...anyway, Karma caught up to me and 2 weeks ago our central air conditioner went out. No air conditioning, highs in the 90s with a heat index of over 100! Oh, did I mention my wife is 6 months pregnant!? In another effort to save money I had a air conditioner guy come out and look at it and he diagnosed it as a bad compressor and we would need to buy a new system. I was depressed. Then my wife called 3 companies, and she decided to go with American Heating & air Conditioning because the receptionist was nice and they were blocks away from our house in Fairfax.They sent out a guy named Mike who is about 69 tall!! He showed up on time, thoroughly looked at our system inside and out and within 30 minutes told me to turn on my system. TA-DA! COLD AIR!!! He told me what he did, what was wrong and even gave me suggestions about my furnace! This guy is a beast! He was intelligent, quick, honest and knew what he was doing. Best part is the price. They didnt try to up sell me, didnt try to talk me into a payment plan for a new system. Just came out, handled Thier business and saved us alot of money! I will highly recommend the company and Mike for Thier neighborhood business! Now if only they could help me fix my car....Seriously though,Thanks American Heating and Air Conditioning! Really appreciate the professional service of Mike. He was fast, knowledgeable, professional and friendly. Wish more companies had guys like that.Sincerely,John Conor Savage

Review №70

Made a appointment at 9am. Had a technician at the house around 11am. Service was completed under 45min and a very reasonable $$$. THANKS!!!!

Review №71

They’re the best very honest

Review №72

Had an emergency on a Sunday........left a message and they returned the call promptly . Problem was corrected that day.........they are responsive , courteous , and eager to satisfy the staff and support personnel are extremely helpful and go out of their way to service your needs......thanks for all of your help American !

Review №73

I have been a customer of American for 40 years. The latest was replacement of my AC unit at my condo. Big jobs or small, American does them all.

Review №74

Keith at American Heating and Air showed up at our house to repair our central air system. He showed up on time and fixed the system and cleaned his mess up. Very professional!

28 Photos
4.9 Rating
  • Address:3953 Red Bank Rd, Cincinnati, OH 45227, United States
  • Site:
  • Phone:+1 513-271-2665
  • Air conditioning repair service
  • HVAC contractor
  • Furnace repair service
Working hours
  • Monday:7am–4:30pm
  • Tuesday:7am–4:30pm
  • Wednesday:7am–4:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–4:30pm
  • Sunday:7am–4:30pm
  • Repair services:Yes
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