Great people! Great job!

I hired Tree Unlimited Pros, Inc, a.k.a. HMY Tree Service (they asked me to put this name on their paycheck) in July 2017. Their address is 2841 Gibson Street, Riverside, CA 92503. The service was bad. I mistakenly placed my review here because this company has a very similar name, almost like that bad contractor (Tree Unlimited Pros, Inc). I have never hired this company. Hence, view my 4-star rating here as a well wish to this company. Hope they provide good service to all customers so that no one gets a headache like I did with the bad contractor Tree Unlimited Pros, Inc, a.k.a HMY Tree Service.

A five-star tree company qualified Personnel good pricing great service

My JOB

1. The job request was to remove two trees and plant two 36 box trees as well as trim 4 other trees and shave one side of three overhang tree limbs.2. We needed to have two large trees removed and stumps ground to 24 to install two 36 box trees. I was referred to Antonio and he told me they did not have the equipment to grind a stump past 12 inches and the work to use pick axes was not worth the fees. He had no one to recommend, but asked ME to find someone to only grind the stump so HE could still remove the trees and buy and install the new trees. NO ONE wants to grind a stump only. I asked Antonio if he thought I should go to the local Moon nursery, he agreed and they were able to do the job. I asked Antonio one more time after getting their quote and he said yes, I should hire them.3. Antonio was polite and helpful, so I asked if he wanted to still do the tree trimming. He did not say no, but would raise the original quote from $650 to $800 because the job was smaller now. I could have had anyone else do it for $600...that is the going rate in our neighborhood for gardeners to trim trees, but Antonio told me they were professional, insured and showed me that specific trees should only be cut back 20 to 25 percent for the health of the tree, etc. He is also knowledgeable and gave some good advice and I thought its only $150, so this was his way of feeling better about not getting the bigger job. What it appears to be was his way of saying he didnt really want the job. He should have just declined.Then we had a pitisporum (skinny 5 trunk) that we wanted removed and replaced with the last hedge on the row. Antonio said sure well remove the tree, but Ill charge another $100. I said Great.4. Antonio said he would be at the site to make sure everything was done correctly. Then he came and went during the job. They cut one full nice looking tree over 50% after specifically telling me it should only be cut only about 20%. They even had my wife call me at work to ask how much and I said Antonio said 20%. After the mistake, Antonio changed his story and said it will let more light through.5. They left the stump on the pitisporum and got into an argument with the referral source, our gardener, saying that they would not remove the stump.6. The tree cutter asked my wife to say if she liked everything. She asked them to trim a little higher on the second pitisporum because the branches hit our heads. The tree cutter talked to Antonio. Antonio told my wife Your husband did not want this tree cut which:A. is not the best thing to say to a woman in 2017 andB. Was a complete lie.The original quote was to trim it and we had no discussion beyond that. So after he insulted my wife and argued against trimming the lower hanging branch, she said walking away Then why bother asking me and you can deal with my husband if hes not happy. They finished and left without asking for payment. I assumed I would get a call or a bill.7. So I received no call from Antonio or the company about payment on the day of service. I did get a voicemail from a woman at Treepros a week later saying that my payment was due on the day of service and they mailed an invoice three days prior (had not received it yet) and that I should call them immediately to make payment. When I got home that night, there was the invoice and to add insult to injury, Antonio added an itemization that stated remove pitisporum with stump flush to the ground. First, it was left three inches above the ground. Second, who pays to remove a small tree and expects to have the stump left, when the reason the tree was being removed was to extend the hedge row? And the referral source was his longtime friend of 20 years.The bottom line is that Tree Pros doesnt like small jobs and according to Antonio, doesnt even have the equipment to grind a stump more than 12. Apparently, they dont like grinding any stumps.I cannot recommend Tree Pros for any neighborhood job after the way they handled everything.

Totally professional